Rated 4.5 out of 5 by 110
Rated 5.0 out of 5.0 by wizzbang421 Great stay.
Booked 2 rooms on points.Was trated as if paying cash.Excelent staff,great hotel with fantastic facilities.
21 February 2014
Rated 1.0 out of 5.0 by Landolino1 Worst Intercontinental Service / no ambassador upgrade
We are loyal guests of the InterContinental brand and in all the years we have never been disappointed.
For me, far more important than large television screens in the rooms, the service and the feeling of being welcome. And that's what we were obvious not. Even so little that my parents who wanted to join spontaneously and wanted to spend also a night at the Intercontinental further left and have been very quenched.
As an Platinum Ambassador I took my previously briefly confirm via email my guaranteed upgrade as Ambassador, especially since the higher room both when booking and on arrival. But - as it has never happened in an Intercontinental hotel after hundred of nights we spent - this upgrade was just me without comment denied. Also the nice lady from the Ambassador hotline that I had while we waited on our room, insisted forcefully against the competent manager, but was powerless.
Beside that our booked room was not ready at checkin time 3 p.m., ironically in difference to the upgrade category. Every 10 minutes I asked for the room, they said it tools about 5 more minutes - but nothing happened. All together it took almost one hour until we get the room.
Also the rest of the stay the staff was very arrogant beside us. We were not welcome!
18 February 2014
Rated 3.0 out of 5.0 by MFMF Excellent Facilities combined with Unstable Service Quality
Berchtesgaden Resort is one of the best facilities I know in the range of 5-star Hotels. Phantastic Location with a great view over Berchtesgadener Land and great Spa facilities. This is the reason why my wife and I are coming back to this Location since 2008.
However, the Service provided is very unstable in the sense that you never know whether its becoming a disaster or whether it is acceptable (definitely it is never exciting nor outstanding!). Staff is Young and inexperienced and the Manager prefers to be with some selected guest (probably the ones he knows) instead of Managing his staff. Processes are not under control. This is why we cannot recommend the Hotel to others (even though we would come back if Service Quality improves).
Having been revisiting guest for years almost everytime we are missing being valued in the way 5-star Hotels or Resorts would treat their frequent / regular guest.
Overall, we have always found our way to relax and benefit from our stay and we hope that at some Point there will be a Management who fits the expectations of the customers (having talked to some guest we are not the only ones thinking this way).
15 February 2014
Rated 5.0 out of 5.0 by Just a Platin Ambassador Nice short stay...
This is not the first time enjoying this hotel. Just one 1 night stay this late Jan. to meet on busienss- this time with few staff from Vienna & Sofia for a brainstoming session.
Hope to return around Eastern with my family.
09 February 2014
Rated 5.0 out of 5.0 by thomas.w excellent hotel in a magnificent landscape
one of the best hotels we visited. very relaxed atmosphere.
02 February 2014
Rated 5.0 out of 5.0 by Petrus3333 Nice view and enjoyable stay in Mountain Spa
Again it was a very nice stay in Interconti Berchtesgaden.. It was our third one. We did enjoy the winter view (snow) from our room and also the nice hot swimming pool outside.
The only bad thing are the wine prices. Normally beside of beer we also like to drink wine. But the prices in the Interconti Berchtesgaden are much too high, even in comparison with high prices in Switzerland. We would be happy to get lower acceptable prices , at least for wine by glass.
29 January 2014
Rated 4.0 out of 5.0 by travelman75 great hotel with average service
we have booked one night to have a first experience. the price was quite high due to seasonal situation. the room was extremely nice and clean, also the whole hotel area is extra ordinary.
only problem was that the staff was heavily overwhelmed and understaffed.
maybe the whole situation would be different in another season, but I can only give my review on the experience made.
07 January 2014
Rated 3.0 out of 5.0 by milesetpoints No Room Upgrade for Ambassador
The hotel is new and nice. I had appreciated the welcome gift for Ambassador Member but I did not receive a upgrade. The reception gave me a voucher for the SPA (which is useless).
The Fitness room is small but IC Berchtesgaden has 2 swimminpool (indoor and outdoor) and a huge sauna zone.
Berchtesgaden is kind of a paradise. A fantastic area to visit.
06 January 2014
Rated 5.0 out of 5.0 by flrvt So good I'm coming back next year
Can't describe the happiness that comes to me when thinking about the experience I had at this wonderful property. I have stayed at many InterContinental's before and this is definitely the best one so far.
I went with a friend to go snowboarding. Even though the ski areas in the direct neighborhood were closed or had poor snow, the staff leaded us to Kitzbuhel, less than 70km away. I had a great time.
The spa area and outdoor pool offered a great opportunity to relax after a tiring day on the slopes. I also enjoyed the live piano at the bar a lot.
Overall, it was the attention to detail that made the stay as pleasurable as it was. I was recognized as an Ambassador and enjoyed all the benefits. The staff knew what they were doing and were extremely polite.
Conclusion: this hotel is very nice, with nice rooms and awesome interior design. The staff is very good and the facilities are the best. I am definitely going back next year.
27 December 2013
Rated 5.0 out of 5.0 by Baxter69 Simply excellent...
Absolutely can't fault the place, beautiful location very friendly knowledgable staff right from the moment we were greeted at the check in area, simply superb hotel, location and staff...
Loved it, if your ever in this part of the world stay here, quality defined....
17 December 2013
Rated 5.0 out of 5.0 by SyHa Great Service and wonderful food
We booked package "Le Ciel meets Ikarus" and it was amazing. Both "kitchen" served a wonderful 5 or 7 course meal and the service was excellent.
We will certainly book this package again, if still available.
09 December 2013
Rated 5.0 out of 5.0 by Vladius Thank you
Thank you so much for this weekend!!!
We had such a warm welcome all over the weekend!!!!
Great Staff and service!
28 November 2013
Rated 5.0 out of 5.0 by etypeag Exceptional staff, a wonderful hotel and breathtaking scenery.
We have stayed at this hotel three times.
The staff are so friendly, helpful, and knowledgeable. They really go out of their way to make sure your stay is enjoyable.
The facilities are great, and everything is always clean and well maintained.
The scenery is stunning, and there is so much to do and see to fill your days. Of course, just taking in the views, or relaxing by the pool with a book is also a nice way to spend your time.
If I had to find fault with anything, the free wifi is very slow, the wine is expensive, and charging extra for use of the underground carpark seems unreasonable considering how much it costs to stay here.
However, overall, this is a fantastic place, and we are already planning visit number four. We can't seem to stay away. :-)
21 November 2013
Rated 5.0 out of 5.0 by MMLN Best hotel I ever stayed in Germany
We had a fantastic weekend with the whole family in this beautifiul and luxury mountain ressort. We will come back for sure!
06 November 2013
Rated 4.0 out of 5.0 by jenner01 Very nice place, location and staff
We were suprised about how many kids stayed at the hotel during our holiday trip. It was very nice for my two kids (9 an 13 years) to meet friends there.
Very nice spot ... hope to come back
04 November 2013
Rated 2.0 out of 5.0 by WMOK Not worth the money/ points
- no special treatment äs Platinum member, had to wait more than half an hour to get acces to the room ( after 15.00)
- Food great, but wine absolutely overpriced, 5-6x of market price
- nö Points for Platinum member stay
03 November 2013
Rated 5.0 out of 5.0 by Simone01 We will be back!
It was a long drive from Milan, but the view of the mountains as we entered our room made the drive worth it. We unwound in the outdoor hot tub while we watched the sunset, showered and changed for a cocktail reception with the hotel manager then made our way to one of the restaurants for dinner. We arranged for a 6:30 am wake-up call so we could visit Eagles Nest in the morning for the sunrise on the mountain top. It was a perfect day. We need more time at this resort, so next time we will stay for more than one day.
29 October 2013
Rated 5.0 out of 5.0 by m80798w 3rd and not last time
We stayed for the third time and will come back. The location, the service, the comfort, the staff friendliness - all match perfectly well for an extraordinary stay.
24 October 2013
Rated 5.0 out of 5.0 by Baymava The two days were unforetable...
Thank you for the great service! I loved the outside whirlpool with a wonderful viewing.
23 October 2013
Rated 5.0 out of 5.0 by Hany1960 One of the best intercontinental
I stayed there 2 nights with my wife for relaxation and we really loved the place, the hotel decoration including the wood and the stone was perfect combination to give you the warm feeling.
The view from the hotel was amazing , the mountain and the trees looks like beautiful pictures.
The studio room size and furniture was very comfortable .
I used my points to reserve the two nights and the only disadvantage I had, they charge me to have an upgrade to studio with view , regardless of my Platinum ambassador membership .
However our over all experience was good and we highly recommend the place for future visits.
18 October 2013
Rated 5.0 out of 5.0 by Mushter Superb
This is not my first visit and will not be our last. There is never enough time. Book outings in advance and don't wait till the day as it may be fully booked. Experience everything. A jewel in the IHG crown.
17 October 2013
Rated 5.0 out of 5.0 by Jeffcam Everyone should come here at least one time.
Traveling around the world I've been in great hotels and hotels that have the feel of a Turkish prison. In Berchtesgaden you will find no better experience. Whether you are here for business, pleasure, the spa, hiking or just quite time this hotel should not be missed. There are a lot of hotel properties in the area but for a place with incredible views and staff it just cannot be beat.
Hiking the trails, the Eagle's Nest, the surrounding area is beautiful. If you are a WW2 history buff, you will not find a better place to stay while learning about the history of the area and it's transformation.
I've stayed here with my family to hike and with my family to relax, It's a great place for me to work while I am in Germany. It's a wonderful place to hit the spa or relax at the bar.
Bisen burger and Goulash are a must. I know I sound like a salesman but I am just that happy with this property. I had a bad experience here one time and I chose to give them another chance and they have not disappointed me at all in the past four or five visits here.
It's just that good.
07 October 2013
Rated 5.0 out of 5.0 by stuttgart1951 Wonderful Expreience in all aspects!
Location was fantastic as well as scenic. Great historic value and the hotel was very posh. Excellent food and service. Very quiet and restorative.
30 September 2013
Rated 5.0 out of 5.0 by richuc Great location and ambience
Arriving in the evening we were met by a log fire in the lounge and very helpful and welcoming staff. Great spa pool which allows swimming in any weather. Most enjoyable experienece.
20 September 2013
Rated 5.0 out of 5.0 by alowais Like Home
This my second stay at Intercontenintal Resort Berchtesgaden, as always it was unforgettable stay and vacation. Beside the great location, the staff of the hotel is making your stay enjoyable. Excellent in every thing, housekeeping, services and the nice manager who looks after everything.
Thank you very much to all of you.
10 September 2013
Rated 4.0 out of 5.0 by Gekkko Great place, good restaurant, but veryy slow check out procedure
Excellent food even in the Bayernstube.
Takes too long to get car and luggage when more than three parties are leaving at the same time.
04 September 2013
Rated 5.0 out of 5.0 by MacT Serendipitous experience
During a pleasant summer vacation we were trying to find a quiet three day getaway and came across Berchtesgaden Resort.
From the time we arrived we were pleasantly surprised by every aspect of the hotel. From knowledgeable and charming staff to one of the best presented rooms we have stayed at in some time.
This resort is a leading property for InterContinental and the staff a credit to the brand.
We would also like to compliment everyone at Le Ciel. Everything about the evening was professional and each event was an enjoyable surprise, from the Austrian Sauvignon Blanc to the unexpected burst of rain. I cannot remember when we enjoyed a meal as much as that evening.
29 August 2013
Rated 5.0 out of 5.0 by Huesofgrey Great all-round experience
Stayed there for a night in August as we were drawn to the hotel's central location, and had a really good stay. Staff were extremely polite and service was prompt. We stayed in a ground floor room with a balcony that had awesome views of the mountains, and also had the chance to use the swimming pool which was brilliant. Would definitely recommend a stay here!
28 August 2013
Rated 4.0 out of 5.0 by oeki47 Improvement potentials
Offered drinks on arrival warm ..
Breakfast in room came late in a day.
Room should be checked for damage. Renovation measures.
Deficiencies in our Panorama Suite:
- Shower head in the ceiling calcified. Function restricted,
- Lampshades hanging crooked.
- Wooden furniture is chipped.
- Sofa chairs are worn-out and a bit dirty.
- On the desk leather is extremely scratched glasses and edges.
- Fireplaces without function.
27 August 2013
Rated 5.0 out of 5.0 by Olga25 Very nice hotel and amazing location!
We had a panorama suite on the west side. Very nice room with a lot of space, great view over the mountains and you can enjoy sunset. Service is excellent, food is tasty. The Michelin restaurant is something very special.
27 August 2013