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Berchtesgaden Resort

WELCOME TO

Berchtesgaden

Concierge Photo
Sebastian Burger
Concierge

Insider Tips

LOCAL CULTURE

Lake Königssee

The lake is inhabited by a wide range of freshwater fish including salmon, trout and catfish. Lake Königssee's landmark, the chapel of St. Bartholomä, can only be reached by boat. This world-famous church, originally dating back to the 12th cent., lies at the tip of a picturesque peninsula.
A LUXURY MOUNTAIN ESCAPE CONNECTING NATURE WITH A SALZBURG CITY EXPERIENCE
Set in the Bavarian Alps 1,000 metres above sea level, this stunning luxury Berchtesgaden hotel and resort boasts dramatic alpine views stretching in every direction. Dine in style, with a choice of three restaurants including Michelin-starred Le Ciel. Unwind in an expansive spa with indoor and outdoor pools.

Guest Reviews

HOTEL HIGHLIGHTS

  • Restaurant & Lounges

    Restaurant 3’60º offers international fare and mountain views, while Le Ciel serves fine French Michelin-starred cuisine. Bayernstube Schalander of...
  • Amenities & Services

    The Mountain Spa, one of Europe's finest spas offers Alpienne, Dr. Spiller, La Prairie and OPI products. Different treatment rooms, steam room, med...
  • SPECIAL PACKAGES

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...
Berchtesgaden Resort
  • Hintereck 1
  • Berchtesgaden , 83471
  • Germany
  • Front Desk +49-8652-97550

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Spanish, French, Russian, Slovene

Pet Policy

Pets are not allowed in the restaurant Le Ciel and the Spa area. Please do not bring your dog with you while having a buffet, show kitchen or any other exclusive event at the dining area. Please also note that pets are being charged with 30 Euro per night
Pet Fee €30.00 per night
  • Local Time

    9:14 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • Euro € (EUR)

    Accessibility

    • Service animals allowed
    • 1 Room(s) with Accessibility Standards
    Guest Reviews
    Rated 4.5 out of 5 by 130 reviewers.
    Rated 4.0 out of 5.0 by Angenehmer Aufenthalt in ruhiger Lage Weitest gehend angenehmer Aufenthalt. Das Personal war stets um eine Lösung bemüht. 23 September 2014
    Rated 1.0 out of 5.0 by Not as expected from an Intercontinental – Unwelcoming experience Berchtesgaden is the only Intercontinental where as a loyal guest I have not been made to feel welcome, or made to feel appreciated or special. If you are a Platinum IHG club member or an Intercontinental Ambassador do not expect the treatment you have become used to – this hotel has the Intercontinental name above its door, but that’s where the similarity stops. We arrived at around 8pm for a 7-day stay, we had driven from Italy, a journey time of around 11 hours, we were very tired, there was no doorman, no around one to greet us, no offer of assistance with luggage. This is unusual for an Intercontinental; in fact the entire hotel seems understaffed. Entering the hotel dragging our own luggage, a woman shouted across the floor from a chair behind a desk "can I help you?". I did not realise that this desk was actually the reception; at no time did she get out of her chair to greet an arriving guest and offer any assistance. I was told snootily that I was using points and thus would only be assigned a standard room, the implication that I was cheap and not worthy of staying in the hotel. I have stayed with and without points at Intercontinental hotels across the world and have never been told this or treated in this way and as an Intercontinental Ambassador I have become used to being upgraded on every stay and expected no different. I was told that there would be a charge to upgrade at which point the concierge was called into the “argument” who told me that Berchtesgaden is not a city centre hotel with limitless rooms, completely pointless since they did have an upgraded room available as long as I paid for it!!!! This treatment is not correct for a loyal IHG guest who is a Platinum Ambassador and who has spent 245,000 points for the stay (at time of booking equivalent of 123 stays at an Intercontinental). It costs nothing to make an effort and make loyal guests feel special and welcome, when a guest feels special, they will spend money. (For those of who do not know, the Ambassador program is not free, there is a dollar cost and members receive amongst other perks a “Guaranteed upgrade with every stay”, “Fresh fruit and bottled water on arrival” etc etc. By the time check in was completed, we were really tired and I just wanted a shower and some fruit – but there was no fruit in the room, another Ambassador benefit missing, I just could not be bothered dealing with the hotel again, but I rang “Instant Service”, it rang maybe 20-30 times. No one answered. No fruit arrived. The final straw was on check out, unlike other hotels there is no special Ambassador or Platinum checkout area, no instant checkout (usually available to Ambassadors), both check out positions were occupied with guests, one of whom was arguing with staff about an upgrade !!!! I returned 30 minutes later and both positions were still occupied and the same guest was now arguing with THREE members of staff about an upgrade. I just left my room keys on the desk and left as I could not wait to leave. I did have a call from the hotel manager after I left, I can now understand why all his staff are so unpleasant, all he wanted to do was argue, just like his staff. He told me that there are too many Intercontinental Ambassadors, all wanting upgrades…..well if you can’t live up to the brand above the front door, then don’t be a part of it!!! It is such a shame, Berchtesgaden is a beautiful area and if it were not for the very unwelcoming arrival, this review would have been 5 stars not 1 star. 19 September 2014
    Rated 5.0 out of 5.0 by Unvergessener Urlaubsabschluss perfektes Hotel in einem spannendem Ambiente. Gern möchten wir wiederkommen 19 September 2014