Rated 4.6 out of 5 by 252
Rated 5.0 out of 5.0 by ryahya Very good IC in Berlin
I stayed now several times at the IC in Berlin. The hotel is well located in the West part of Berlin. Many places are in walkable distance. The 200 bus stops in front of the hotel.
The rooms are nicely designed and in very good shape. The staff is very friendly and helpful.
This time I got a very good room rate from the web site. Value for money was excellent. Breakfast was good too.
As Ambassador IHG member, the room was well chosen. A nice treatment set was provided with water, chocolate, juice, fruits was provided with the voucher for an item from the mini bar, Very nice.
Unfortunately, they do not provide access the club lounge. While this is often provided to status members in IC hotels in other locations, the IC in Berlin offers this service only for additional payment.
Overall a very good experience. I recommend this property.
23 July 2014
Rated 4.0 out of 5.0 Great Stay, but got downgraded.
I booked a deluxe room, but only got superior without mentioning it at the time of check-in.
Unfortunatly I only recognized it after my stay by checking the room categories again for a new booking.
This should not happen. Ever. I paid for being downgraded.
Anyways, overall it was a good stay.
23 July 2014
Rated 4.0 out of 5.0 Angenehm, aber falsche Zimmerkategorie
Alles war wie gewohnt und hochwertig.
Wie ich nach meinem Besuch feststellte, wurde mir anstelle eines Deluxe Zimmers ein Superior Zimmer zugewiesen.
Sollte nicht passieren....
23 July 2014
Rated 4.0 out of 5.0 by jawoll beste Lage in Berlin nach Ost und West
Zimmer und Ausstattung sind sehr gut, der Pool ist groß und das Ambiente angenehm. Die Restaurant-Terasse zum Zoo bietet ruhiges Grün mitten in der Stadt und das Hugos ist das i-Tüpfelchen, wenn man gutes Essen schätzt.
Immer wieder gerne, wenn wir nach Berlin reisen, geschäftlich oder privat.
21 July 2014
Rated 2.0 out of 5.0 by charlyb Der Standard wurde nicht erreicht
Der gute Eindruck häufiger Besuche in diesem Haus konnte bei diesem letzten Besuch in keinster Weise bestätigt werden.
20 July 2014
Rated 4.0 out of 5.0 by ThomasHK Excellent Concierge
Thank you for all your helpfulness, patience and good advice. It really makes our visit in Berlin exceptionally memorable and enjoyable!
19 July 2014
Rated 4.0 out of 5.0 by kauppias Excellent hotel, great location!
We had booked a relaxing stay at the IC Berlin. The welcome we received at the front desk was EXCELLENT, and as IHG platinum members we were trested very nicely, and felt very welcome from the start at this hotel!
the lobby was very clean and very quiet, a feature I very much apprecite!
upon getting to the room we were pleased with the room decor and size, and by the little box (6 pieces) of chocolates and a welcome letter!
a major down fall was the lack of ANY internet connection, I called the front desk who sent a young man to look at the situation. once he confirmed there was no signal he brought a godawfully ugly contraption with wires/cables going everywhich way and taking up most of the desk to get us the wifi signal! This is also one major downfall of the IC berlin, their complimentary internet for platinum members was an appalling 512kb speed, the slowest I have experienced ANYWHERE :(
We later went to the spa, and tried to relax, but this was made near impossible as the hotel spa was invaded by very unruly kids, and parents who did a poor job of supervising them. I approached the staff as kids jumpig into the pool infront of other guests and into the jacuzzi was not in my eyes appropriate nor was boys ages 6-10 running around without swimsuits. the staff did approach the parents but even after 3 times the behaviour continued. I felt the staff should have asked the unruly kids and parents to leave after they failed to calm their kids down after three warnings but the staff did nothing more. just said to me well what do you expect me to do?? so we left. I did make a note to tell the duty manager, and he did promise to talk to the staff but later in the evening similar zoo was in place... the staff definately NEED to be empowered to remove unruly guests of any age, as to not deter from the vacation of others! I do not mind kids, I just do expect the behaviour to match the area they are in!
On a possitive note the next day it was calmer when we visited at around noon.
I would recommend this hotel without hesitation as I am sure the spa incident and the missinng newspaper (turns out no english newspapers are avaialable on sunday even though one wa promised but it was not a big problem) was a one off. Maybe next time I will try a different room type perhaps their club level.
the staff were wonderful with the exception fo the guy who installed the wifi, but maybe he was just too busy?
18 July 2014
Rated 5.0 out of 5.0 by Travelus1970 wonderful experience
I have stayed at about 15 Intercontinental hotels in Europe and North America. I think Berlin is the best. The hotel is well located, not far from the points of interest but in quiet green area very near a beautiful shopping street. Although some Intercontinental properties have become tired and require a refurbishing (especially Toronto Yorkville, Paris Opera and New York Barclay),The Berlin Intercontinental is fresh and modern. The staff, although young is polite, friendly, and helpful. I think there is a lot of staff training going on at the hotel so some of the staff lack experience. I am a Platinum Ambassador Club member and was upgraded to a large beautiful room with a lovely view of the river. We arrived early but our room was ready and waiting and we had immediate access. I had booked the executive floor so I had access to the executive lounge. The lounge is large and comfortable. Ample couches and tables to eat at. Plenty of space to relax and enjoy the full breakfast and extensive snacks in the evening. Well presented and delicious.A special mention to the staff in the lounge who were friendly helpful and always ready to assist. They made us feel at home. Will gladly return. My compliments to the manger he runs a good operation.
17 July 2014