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Berlin

Rated 4.6 out of 5 by 308 reviewers.
Rated 5.0 out of 5.0 by Great Service Thank you for making our 15th wedding anniversary a special one. The room, strawberries, cake & champagne were a wonderful surprise. Also enjoyed the use of the club lounge. I don't know when we will next be in Berlin but it definitely will be at the Intercontinental. Thanks also to Stephanie for all her help. 28 August 2014
Rated 2.0 out of 5.0 by Good hotel questionable service Booked a deluxe room for a nice getaway weekend, arrived to the hotel to be given the wrong (regular room) and smoking to top it off. Returned to the desk and was told no other rooms were available despite what we booked and being asked if we wanted smoking or not, which we didnt. Second and most silly was the breakfast that we bought with our room which said clearly included two people but they insisted we had to pay for the second person another 26€, rather than argue we forwent the breakfast in spirit of the purpose of our holiday. Overall a nice hotel, staff clearly not the most customer friendly. The person helping us was clearly in a bad mood and couldn't care less about the facts. Only at the end were we given free drinks at the cafe as we had to then wait 45 minutes for our new room to be cleaned. You make up your mind! Happy travels. 27 August 2014
Rated 5.0 out of 5.0 by Wow! we were really pleasantly surprised by this very large hotel. Normally we avoid big American hotels, , but because of its location near the trains and main shopping street, we went ahead and stayed here. granted we were on the Club floor... The staff at the desk was helpful and accommodating and when we called down to let them know there was some sort of drilling going on nearby, they sent up a bowl of fruit and offered to change our room. high attention to detail and service at a good price. 25 August 2014
Rated 5.0 out of 5.0 by Fantastic Service in every department The staff made really every effort to be both genuinely helpful, and on several occasions went beyond our expectations as they went the extra mile with great friendliness! The breakfast was fantastic as was the spa! Great location, knowledgable staff in helping us to get around and the best way how to get there. We highly recommend staying there! 25 August 2014
Rated 5.0 out of 5.0 by Hier stimmt das Preis- Leistungsverhältnis 5 Sterne - Volle Punktzahl Wenn immer wir in Berlin sind, schauen wir, das wir im Intercontinental Berlin übernachten können. Die zentrale Lage, der Komfort, die Zimmer, die Mitarbeiter - hier passt für uns einfach alles. Die Mitarbeiter sind für Kritik dankbar. Diese sollte man auch wirklich üben, denn sonst können Dinge einfach nicht abgestellt werden. Alle Mitarbeiter, ob bei Anreise, Check-In, Housekeeping, Frühstück... waren sehr freundlich und haben sich immer um unsere Wünsche gekümmert. Einzigartig auch der Wellness-Bereich. Hier kann man sich wirklich entspannen. Wenngleich hier zusätzlich für gezahlt werden muss, was bei anderen Hotels für Hotelgäste im Übernachtungspreis enthalten ist. Für externe Besucher ist das angemessen! Als kleine Kritikpunkte wären für mich zu erwähnen: Die Geräuschkulisse während des Frühstücks war nervig, da könnte dran gearbeitet werden. Ebenfalls bei einem ausgebuchten Hotel, das es keine Plätze mehr gab und Wartezeit in Anspruch genommen werden musste. 25 August 2014
Rated 5.0 out of 5.0 by Excellent stay Excellent stay excellent service Hotel close to all sightseeings by public transport recommend for luxiorious stay in berlin would come back again 24 August 2014
Rated 5.0 out of 5.0 Comfortable bed, beautiful decor, delicious food and great service in the restaurant/bar. My overall experience is excellent. I highly recommend this hotel.and I thank the staff for a warm, efficient and professional assistance for making my stay memorable..Thanks a lot. 24 August 2014
Rated 4.0 out of 5.0 by Super Spa- Bereich und Zentral gelegen Der Aufenthalt in Berlin konnte meine Erwartungen nicht ganz Erfüllen. Problematisch für mich ist die Aufteilung der Zimmer in "Neuen" und "Alten" Gebäude. In der Beschreibung des Hotels wird mit großartigem Blick über die Stadt geworben. Leider trifft dies nur für das im Moment geschlossene Restaurant "Hugo" im "neuen" Teil des Hotels zu. Die Zimmer im "Alten" Gebäude tragen den Charme der 80er, wenn auch auf höchsten Niveau. Kein Ausblick über die Stadt weder aus dem Zimmer noch in der Lounge "Schade". Ich würde mir wünschen das mindestens der Lounge-Bereich wirklich mit "Ausblick" geschaffen wird. Ansonsten ist das Intercontinental Berlin hervorragend Personal, Service, Sauberkeit alles Super. Einziger Wehmutstropfen waren Jugendliche die im Spa-Bereich meine Ehefrau und Tochter fotografieren - andere Kulturen andere Sitten. 22 August 2014
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Berlin
  • Budapester Strasse 2
  • Berlin , 10787
  • Germany
  • Front Desk +49-30-26020

  • Driving Directions
  • Transportation
   

Languages spoken by staff

German, English, Spanish, French, Italian, Dutch , Polish, Russian, Turkish, Chinese

Pet Policy

Dogs are welcome, please inform us before arrival if your dog is joining you. Please do not take your dog in our restaurant areas. A cleaning fee of 30.00 Euros applies.
Pet Fee €30.00 per night
  • Local Time

    11:01 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • Euro € (EUR)

    Accessibility

    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking