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Berlin

Rated 4.6 out of 5 by 345 reviewers.
Rated 5.0 out of 5.0 by Flawless. Great hotel. Great service. Exceptional stay. I have a new world-wide favourite hotel - the InterContinental Berlin. Stayed for 3 nights (12-15th Sept). Booked a Junior Suite with breakfast for 2. I have IC-Ambassador status and IHG-Gold status. I stay in many hotels worldwide (business & leisure) and the InterContinental Berlin has just entered the charts for me at No.1. What a fantastic hotel. Let me deal with different aspects. Location: on a not-too-busy street close to the Berlin Zoo/Aquarium and Tiergarten. Easy access via Rail to Zoologischer S-Bahn and U-Bahn station. Direct access from Schonefeld Airport. The U-Bahn connects you very easily with all Berlin districts. The station is 7mins walk from the hotel. The hotel is also a similar distance from U-Bahn Wittenbergplatz station. You can also walk to many of the sites and it is close to the Schoenberg-Mitte district of the city. No real traffic noise as it’s not on the name Ku’Dam street but just 5 minutes’ walk from Ku’Dam and also the wonderful KaDeWe department store. Lots of shopping and food options very close to the hotel. Location is therefore perfect. Check-in process: very efficient, friendly, welcoming and recognized my IHG Gold and Ambassador status. As part of this we were upgraded to include Club Intercontinental Lounge and Spa (sauna) access and also faster internet access. I had called ahead the day before to say we were arriving early 12pm and if room was available would like early check-in. Not guaranteed in such a busy hotel but none-the-less our suite was ready when we did arrive around 12pm. Check-out process: still efficient, and asked if stay was good. I indicated it was exceptional! Not much of a reaction on this from the front desk though. Late check-out available to 4pm with my Ambassador status. Only negative was I found the check-out process a little “frosty”. Suite: 702. West (new?) wing of the hotel. Hotel has 2 wings connected via the conference and reception areas. We had a good view as it was a corner suite and had great light from 2 walls of windows. Nice views to Tiergarten and front of building too. Nice to watch the high profile guests and the expensive cars outside the hotel!! The junior suite was amazing. Really comfortable. Pretty spacious. Very, very clean. Lots of nice touches and extras in the room incl fruit, welcome beer, mini-bar, Tassimo tea/coffee machine, bottled water delivered daily. Bedroom was good enough size with lots of light and flatscreen TV. Seating area had sofa, desk, ipod docking station, large flatscreen TV. There was a guest closet just inside the door for the iron/board and place to hang jackets – very handy! Wardrobe space was in corridor near the bedroom & bathroom. Plenty of storage space. The bathroom was wonderful! I did expect to see a TV in the wall over the bath but it wasn’t in this suite. Perhaps we were not in a fully renovated suite. The bathroom was large with good storage space, excellent products (Aragina (San Francisco) and included toothbrush, mouthwash, vanity items, shaving kit. Excellent premium items as I come to expect from IC-hotels. Separate rain shower was magnificent. Let me say that again – magnificent. Best shower ever. We did have an issue with the shower room itself during the stay. A massive leak occurred in the shower roof/light over the shower. Luckily it drained into the shower and didn’t create a mess but at 3am in the morning it was a pain listening to it pouring from the roof. It stopped after an hour and the following morning early it was sorted by engineering. It didn’t spoil our enjoyment of the suite though. Most exceptional room to stay in. Really, really enjoyed it and glad I booked the suite. IC-Club Lounge Access: we were upgraded to have access to this and I must say it totally enhanced and made the stay exceptional. Lounge is large, comfortable, relaxing and well stocked with beverages (alcohol/non-alcohol). Nice salads, small bites, desserts, breads. Breakfast is available and small hot dishes each evening. You won’t be able to have a full meal here in the evening but what is on offer is very good. Use of PC/printer and shower facilities also available. Felt more like a Singapore Airlines business class lounge & reflected that excellent quality too, than your usual hotel club lounge. Staff very friendly and helpful. Totally enjoyed this aspect of the hotel. Spa facilities: Recently I stayed at a Las Vegas 5*+ hotel and thought the Spa/relaxation area at that could not be beaten. Then I visited the Spa at the IC-Berlin…. So relaxing, clean, not-crowded, excellent facilities incl the biggest hot-tub I’ve ever seen! Nice large pool. The Club account also gave access to an extra sauna/steam room and relaxation area. I could have stayed on the heated loungers and water-beds forever. Lots of big fluffy towels and robe. Drinks – healthy ones! available for purchase. Staff again very friendly and professional. Breakfast: just book it! What a selection. I’ve stayed at other Berlin 5* properties previously with good breakfast but the InterContinental Berlin breakfast best the best handsdown. What a selection of food – I can’t begin to describe it. Best omelet in Berlin. Excellent tea/coffee selection and hot food was well stocked and no grease! I can’t fault anything. Marlene bar: had some amazing cocktails one evening in this bar. It is a little too open as a bar and feels part of the reception area but oh – the cocktails: expensive but excellent quality and presentation with side snacks provided too. Bar was quiet but relaxing. I didn’t try out the cigar lounge next to the bar…cough…lol Staff: whoever manages this hotel and their staff deserves significant credit for the professionalism, friendliness and helpfulness of the staff. Everyone smiled. Everyone was interested in helping. Nobody was intrusive or not-friendly. Everyone said hello and this to me shows a well-run and good place to work. Happy staff make for happy clients. A note has to be made about how clean the hotel is. Every area is spotless and more amazing is that you don’t see hoards of staff cleaning and setting things up. We commented on how subtle and well-managed the house operations are. I know this review might sound too good to be true but it is all true! I like to acknowledge greatness when I see/experience it. The InterContinental Berlin delivers on all aspect. I cannot find any fault with this hotel. We had the most amazing stay significantly enhanced by the Club Intercontinental upgrade and are already planning a trip in early December to take in the Xmas markets and experience Berlin in the lead-up to Xmas. I will be booking the InterContinental Berlin. I thoroughly recommend this hotel. 19 September 2014
Rated 5.0 out of 5.0 by Excellent and very friendly staff Very god location in a crowdy city. One can relax wonderfully in the SPA, get a good massage by professionell therapeuts. Fit in a big city.At night having a drink in bar MARLENE, listening to the man on the piano...but MARLENE didn't appear. Thank you, I will come back. 18 September 2014
Rated 3.0 out of 5.0 by Better restaurant and open daily Good restaurant on top floor or elsewhere whcih can serve lunches and dinners every day. A bar that uses genuine ingredients for coctails 18 September 2014
Rated 5.0 out of 5.0 immer ein Erlebnis ... und immer eine Reise wert! Schöner Aufenthalt in einem tollen Hotel. 17 September 2014
Rated 5.0 out of 5.0 An thoroughly excellent stay We stayed in the Intercontinental Berlin for one night on business. I cannot recommend this hotel enough, from the moment we arrived until our departure we were really looked after. Our flight was super early and we arrived at the hotel well before allowed check in yet because of my membership they put us into our room early. Everything was very easy and the room was great. A free drink and Wifi access was even better!!! The location was good. As a first trip to Berlin it felt like it was a distance away from other areas but I think the nature of the city is sprawling so we made good use of the public transport. The buffet breakfast was divine - probably one of the best I have had! Will definitely come back and suggest this hotel to anyone considering it! Great stay! 15 September 2014
Rated 4.0 out of 5.0 by Perfect for a Berlin trip Clean, close to Tier Garten (and if you are a runner you will love it), refurbished rooms (at least the one I had), rich breakfast buffet and nice SPA. The gym is on average, perhaps a bit small. 15 September 2014
Rated 5.0 out of 5.0 by Ein sehr netter Aufenthalt Wir hatten einen sehr schönen Aufenthalt im Interconti Berlin. - eine Oase der Ruhe und Entspannung in dieser Stadt. - 15 September 2014
Rated 5.0 out of 5.0 by Besuch der IFA Leider zu wenig zeit um alles zu nutzen . Pool und Wellness hätten mich sehr interesiert 15 September 2014
Rated 5.0 out of 5.0 by Good business venue Great customer service, very comfortable room, relaxing Spa/massage. Short cab ride from the airport. Not particularly value for money. 14 September 2014
Rated 5.0 out of 5.0 very good service and wonderfull stay we travel a lot and visit intercontinental hotels its one of the best' a wonderfull treatment by the staff two of them were extraordinar mr claus in the reservation dep. which always answered with patience and a will to help all over the stay and mrs. Julia Berghs that served us almost every day in the lounge personal and utile and worm attitude so in that kind of staff we will come again to that hotel in berlin 12 September 2014
Rated 5.0 out of 5.0 by Meets all your needs The Berlin Intercontinental met all my needs perfectly. Nothing is too much trouble which makes traveling easy. It is always a pleasure to stay there, the staff are warm and friendly and rooms top class. 12 September 2014
Rated 5.0 out of 5.0 by Friendly Staff and Comfortable room Intercontinental Berlin is above my expectation. Actually, I worried the location before visiting but it is quite good place to stay because of convenient transportation. On arriving, I was welcomed as a IHG member. I am so proud of that. All staffs that I met were very friendly(Check-in, housekeeping, concierge and swimming pool) and the check-in staff(I forgot his name though) was quite professional and helpful. It is my first time to visit Berlin and Intercontinental was the best choice. I strongly recommended this hotel to my colleague. 11 September 2014
Rated 5.0 out of 5.0 by Lovely Hotel friendly staff went out of there way to help me, modern rooms style, very nicely decorated, 11 September 2014
Rated 5.0 out of 5.0 by Mario, Head Concierge at Berlin Intercontinental Mario is knowledgeable, flexible, friendly and by far the best concierge I have every had the opportunity to work with anywhere in the world. His customer service is fantastic. He deserves many kudos and Intercontinental would be lucky to have him stay. He alone is a major reason to book at the Intercontinental Berlin. 09 September 2014
Rated 4.0 out of 5.0 by Sehr gutes Hotel mit kleinen Schwächen Hotel bietet das, was man in dieser Kategorie erwarten kann. Kompetente und freundliche Mitarbeiter. Sehr störend jedoch die nächtliche Geräuschbelästigung durch Umbau der Inneneinrichtung für eine Veranstaltung am Folgetag in der darüberliegenden Bar. 09 September 2014
Rated 5.0 out of 5.0 by Great Hotel Wonderful hotel, the views from Hugo's are spectacular. the breakfast buffet was very inviting and the staff were most attentive and helpful not matter the request. 09 September 2014
Rated 5.0 out of 5.0 by International standard guest service Near the center of the city. Good for sight seeing. 08 September 2014
Rated 2.0 out of 5.0 by Anstatt Nichtraucherzimmer ekliges Raucherzimmer Anstatt ein Nichtraucherzimmer ein ekliges Raucherzimmer bekommen, alles incl. Bettwäsche roch nach Rauch 07 September 2014
Rated 5.0 out of 5.0 by Schönes Spa, sehr guter Service, traumhaftes Frühstücksbuffet Sehr empfehlenswertes Hotel, sehr guter Service, Spa ist traumhaft schön, Frühstücksbuffet eines der besten in Berlin - mit Honig von den Bienen, die oben auf dem Hoteldach leben - unbedingt probieren ! Es gibt einen eigenen Bio-Stand mit Bio-Produkten für das Frühstück und für die kleinen Kinder einen Kinderfrühstücksbereich mit sehr schönen Kinderartikeln. Das Personal ist freundlich und hilfsbereit. Unser Blumenstrauß wurde für die Heimfahrt extra verpackt. In der Bar bekamen wir auch spät Espresso und eine bestimmte Sorte Eis wurde für uns extra aus der Küche besorgt - Service made at Intercontinental Hotel. Danke und bis bald, wir kommen sicherlich wieder. 05 September 2014
Rated 5.0 out of 5.0 by Toller Service Schöne Zimmer und guter Service. Es gab keine Beanstandungen. 05 September 2014
Rated 5.0 out of 5.0 by Best location and value I am surprised that this is the jewel of Berlin location and best value 5-star hotel. The concierge service is the best quality compared with other hotels I stayed before. 04 September 2014
Rated 2.0 out of 5.0 by Expensive and overpriced I found the stay very expensive; dry cleaning, food although it was tasty was costly, and parking. The room rate was reasonable but all the extras added up to a very expensive stay. Also the wifi was unreliable/slow. The staff on the reception desks were unfriendly but the restaurant staff were friendly and attentive. 04 September 2014
Rated 5.0 out of 5.0 by Alles Bestens Das Interconti in Berlin ist nach wie vor eine der besten Adressen der Stadt. Das Personal ist freundlich, die Lage perfekt und die Zimmer sehr schön. Die Bar Marlene ist eines der Highlights der Stadt. Ein kleiner Punktabzug lediglich für den Front Desk, der oft sehr viel zu tun hat (insbesondere beim Gruppen Check-In) und nichts nervt mich mehr als mehr als 2 oder 3 Minuten auf den Check In zu warten. Aber wenn man dieses Hinderniss überwunden hat bekommt man einen schönen Hotelaufenthalt zu einem höchst akzeptablen Preis. 04 September 2014
Rated 5.0 out of 5.0 by Aufenthalt Es war Alles sehr sehr gut. Das Personal war mehr als freundlich... Die Lage des Hotels perfekt. Allerdings ist der Preis für die Hotelgarage sehr hoch. 04 September 2014
Rated 4.0 out of 5.0 by Sehr gutes Frühstück in einem sehr guten Hotel sehr gutes Frühstück großes und angenehmes sowie ruhiges Zimmer 04 September 2014
Rated 5.0 out of 5.0 by Good as always I have been several times at this property. The stay was good as always. Very professional and friendly staff. Nice rooms. The location is well if someone wants to explore the Kuhdamm area. There is bus stop in front of the hotel that connects to Potsdamer Platz or Alexander Platz. The treatment of IHG status members is very good: fruits, chocolates, drinks, mini bar, voucher etc. Only annoyances: access to the sauna cost 15 Euro while the pool area is free. Complimentary Internet is very slow. 03 September 2014
Rated 5.0 out of 5.0 by Perfect~!! I strongly recommend to stay Intercontinental hotel in Berlin. Good location, delicious breakfast, big room, free wifi, and so on. 02 September 2014
Rated 5.0 out of 5.0 by Very pleasant stay Junior suite on the Western wing is pretty big (more a suite than junior suite). Around 45sqm large Warm contemporary interior design. One room with sofa and desk. iPhone dock. Tassimo coffee machine. Bedroom with very comfortable bed. Nice bathroom with bathtub and separate shower. Agraria amenities 2 flat screen television sets with impressive selection of international channels Very quiet View over the city. GOOD - Very attentive and smiling staff (with the notable exception of the member of staff who was supposed to welcome Royal Ambassadors, who was incredibly rude and definitely did not care about guests). - Elegant décor - Very pleasant indoor pool and spa - Very good breakfast, with lot of choice and excellent staff (but definitely prefer the quiet atmosphere of the club lounge) - Bicycles can be rented at concierge BAD - Hugo restaurant was closed for holidays. Went instead at Cinco next door (which was really an excellent surprise). video of the junior suite 30 August 2014
Rated 5.0 out of 5.0 by Angenehmer Aufenthalt Das Hotel liegt zentral am Zoologischen Garten. Von dort aus kann man bequem mit öffentlichen Verkehrsmitteln alle Sehenswürdigkeiten erreichen. Sehr schöne und saubere Zimmer. Das Hotelpersonal ist sehr freundlich und hilfsbereit. Ich kann das Hotel nur empfehlen.Wir hatten einen sehr schönen Aufenthalt und werden mit Sicherheit nochmal wiederkommen. 29 August 2014
Rated 5.0 out of 5.0 by Great Service Thank you for making our 15th wedding anniversary a special one. The room, strawberries, cake & champagne were a wonderful surprise. Also enjoyed the use of the club lounge. I don't know when we will next be in Berlin but it definitely will be at the Intercontinental. Thanks also to Stephanie for all her help. 28 August 2014
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Berlin
  • Budapester Strasse 2
  • Berlin , 10787
  • Germany
  • Front Desk +49-30-26020

  • Driving Directions
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Languages spoken by staff

German, English, Spanish, French, Italian, Dutch , Polish, Russian, Turkish, Chinese

Pet Policy

Dogs are welcome, please inform us before arrival if your dog is joining you. Please do not take your dog in our restaurant areas. A cleaning fee of 30.00 Euros applies.
Pet Fee €30.00 per night
  • Local Time

    6:55 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • Euro € (EUR)

    Accessibility

    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking