Rated 4.6 out of 5 by 25
Rated 4.0 out of 5.0 by Turtlegirl123 Room mixup & clogged sinks
My friends and I stayed at this property for 5 nights in November 2013. The property is slightly outdated but overall, not bad. Upon our arrival the first day, we were given a tour of the property and then shown to our over the water bungalows. We had booked two bungalows with twin beds. However, they gave rooms with one full sized or queen bed.
When we explained that the sleeping situation would not work for us and that none of us were couples, they suggested that one of us sleep on the sofa bed. I'm sorry but we did not pay this much to sleep on a sofa bed. We were told that there were no twin bed rooms available. After expressing our disappointment that this setup was not acceptable, they then went to double check their system. Turns out that 2 rooms were available. It was later explained to us that it was our agents fault for not passing on our bed preference. Regardless of whose fault it was, suggesting that one of us sleep on the sofa bed, which is not as comfortable as a bed, was not acceptable or accommodating.
Another downfall was that the sinks in both bungalows were clogged. The double sinks in ine room drained very very slowly and the one sink in the other room wouldn't drain at all. The sink plug was completely stuck shut.
Despite these mishaps, our overall stay was good. The hotel is not as modern or upscaled as its sister hotel or many of the others but it's clean and well managed for the price you pay. If you want the nice fancy perks, you still have the option of going over to the Thalasso.
It is definitely windy here (day & night) compared to the Thalasso which makes swimming/snorkeling a little difficult but on the flip side, it has the best snorkeling areas. You see a lot more fish here. Plus the coral gardens is only a 10-15min kayak ride away. There are also many local restaurants within walking distance from the hotel.
There are definitely pros and cons to this property. It all depends on what your holiday plans are.
As for receiving IHG Rewards for my stay, unfortunately, I was informed that I didn't qualify since I booked the room from a travel agent. So keep that in mind.
29 November 2013
Rated 5.0 out of 5.0 by Brenda18 Great location
We had a beach bungalow and were thrilled with our view of the lagoon and the view of the overwater rooms! It was excellent to be able to walk straight out and into low warm water to snorkel in!
We did find however the meals and drinks were expensive so we ate out at other local restaurants within walking distance.
24 November 2013
Rated 5.0 out of 5.0 by JessDiego Great facility and great location
Staff was great, food and amenities were on point and location to Vaitape and other activites was prime. Pool was very relaxing and hotel bar offered great view and friendly service. Easy access to free shuttle from other restaurants and shops. Nice place to swim and paddle board with reef break within visual field. Breakfast buffet was amazing with variety of healthy choices and favorites like creeps, waffle sticks and omelettes. Polynesian show hosted by hotel is perfect duration with many beautiful talented dancers.
12 November 2013