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Boston

Rated 4.5 out of 5 by 447 reviewers.
Rated 1.0 out of 5.0 by Worst experience... extra money for no view and service Room was not ready when I got into my suite. it was around 10 pm. It was not clean at all. I called and waited almost an hour to figure out what they were going to take care of this situation. They send a cleaning team and night shift manager suggested for a drink or food on hotel restaurant until clean up or they will get me other room. Finally, they cleaned my room and manager offer me a free club rouge pass. Good gesture for regular customer, but I never use club lounge. Guess what? I just found out the food bill was on my hotel bill. They did not take care. Anyway, I went back to my upgrade executive suite (I am an ambassador member , guaranteed upgrade) . No harbor view. I payed extra money to have view room. Except these instinct , other services are fair enough. 28 August 2014
Rated 4.0 out of 5.0 by nice hotel hotel is nice, clean, front desk was great, valet was great, beds were horrible, I could feel the springs in my back, bathroom was nice, hallways had plates and glasses and room service tables in them most of the day/night, making the hallways smell like dirty food. I would stay again. 27 August 2014
Rated 5.0 out of 5.0 by Professional and friendly staff The manager (Ian) personally met with my family and I over dinner and offered us valuable travel advice as we prepared for our week in Hawaii. We always feel very welcome at this hotel. 27 August 2014
Rated 3.0 out of 5.0 by Good location the hotel is in a good location for visiting Faneuil hall and North End. If you make any special requests when booking, you need to be conscious of the centralised booking system and the fact that your request won't get through to the local hotel. Our room configuration was not as we agreed at the booking and the hotel actually said it wasn't possible. I would not had booked the hotel if I had been told that. The hotel was busy and the housekeeping could not keep up so we had to wait before being given access to our rooms and that meant we missed out on time to do tourist things. We got complimentary drinks and breakfast as an apology but you can't get the time back. 27 August 2014
Rated 5.0 out of 5.0 by You won't be disappointed... First, I'd never leave reviews for a hotel unless it was a horrible experience. However, I'm breaking my pattern and wanted to leave a very positive comment for the Boston Intercontinental. I was there for a 3-day conference and could not have been happier with my room and the friendliness of staff. The room was fantastic with a great view of the river. The bed was very comfortable (I had a single king size) and the bathroom had both a great shower and a massive bathtub...that I took advantage of. The hotel staff was extremely helpful, especially when I mentioned that I took out everything in the fridge to store my (fantastic) Chinatown leftovers...not realizing that as soon as you move the drinks off their perch, the room gets charged. They removed the charges immediately when I checked out. The location of the hotel is less than 2 blocks from South Station, which was a huge plus since I came in on the train. Checkout is at noon, which is great since many hotels require a 10 or 11 am checkout. It was nice to go out to breakfast and then leisurely check out when I got back. I would definitely stay there again! 25 August 2014
Rated 5.0 out of 5.0 by Fab hotel Wonderful hotel, fabulous rooms and facilities. 99 per cent of staff outstanding, particularly Mark the concierge who was especially helpful and assisted us when one of our party was ill! He arranged taxi to hospital and held room in case we had to extend our stay if unable to travel home as planned. Unfortunately when we returned from hospital, he was no longer on duty so we did not get opportunity to thank him in person, please pass on our sincere gratitude. 24 August 2014
Rated 5.0 out of 5.0 by Intercontinental Boston This is the best hotel stay we have ever had. The staff was knowledgeable and incredibly pleasant and helpful - from the front desk, to the concierge team to the bellmen. The room service was fantastic and fast. The room was extremely comfortable and the location outstanding. My 9 year old thought the absolute best thing about our trip was the Intercontinental Hotel and the great people there. There is nothing this hotel could have done better. Truly exceptional. We will not stay anywhere else when we head home to Boston. 22 August 2014
Rated 5.0 out of 5.0 by Guest stay Upon arrival, there were gentlemen waiting at the doors to handle our luggage, valet service our car and show us to our rooms. The rooms were impeccable! Clean, comfortable and well-appointed. The concierge was remarkably informed about the locations of our interest. The restaurant was quite serviceable. Our car was retrieved with ease and well-maintained. We were pleasant and relaxed upon departure. Thank you :.)!!! 22 August 2014
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Boston
  • 510 Atlantic Avenue
  • Boston , MA , 02210
  • United States
  • Front Desk +1-617-7471000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Arabic, German, English, Spanish, French, Croatian, Italian, Japanese, Dutch , Portuguese, Russian, Serbian, Chinese

Pet Policy

Small pets not exceeding 25 pounds are allowed. Maximum one pet per room. One time, non refundable fee of 75USD.
Pet Deposit $75.00 per stay
  • Local Time

    12:00 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 20 Room(s) with Accessibility Standards
    • Parking
    • Special Needs