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Rated 4.5 out of 5 by 394 reviewers.
Rated 4.0 out of 5.0 by a few suggestions Overall the room was comfortable, but there needed to be more mirrors in lighted areas. My family shared a room and with myself and our two teenaged daughters there were not enough areas for fixing hair and make up. If there had been a mirror either over the desk or to the right of it that would have helped a lot. The large mirror in the entry way was in the dark and there wasn't a plug nearby so we couldn't utilize it. If someone was in the bathroom, no one else could be getting ready to go out which is a problem with 3 women in the room. There was an extra mirror in the bathroom over the tub which could be moved out to the room and provide a secondary place to at least use a hair dryer and apply make up where there's some light. Also, there was no iron in the room when we arrived so I had to call down to the front desk to have one sent up. The one they sent did not work (wouldn't heat up at all) so I had to call again. The second one they sent did heat up, but water leaked out of it horribly so the shirt I was trying to iron was soaked. I also thought there should have been more dresser drawers. Half of the dresser/TV stand was taken up by the refrigerator so there were only 4 small dresser drawers to unpack into. The fitness room was fantastic as was the steam room and locker area. Something that would be nice to add to the fitness gym would be an ab machine or hanging leg lift. 17 July 2014
Rated 4.0 out of 5.0 by Great location!!! My family and I stayed at the hotel for a conference. It is located close to several great restaurants and is walking distance to many attractions that we enjoyed visiting. The lobby smells AMAZING!!! We ate at the sushi restaurant at he hotel and it was delicious. The beds, however, are VERY narrow. I believe they must be full size. That made it extremely uncomfortable at bedtime. I also did not like the fact that the hotel does not have pay per view or on demand television. Our housekeeping lady did a great job keeping our room clean. 17 July 2014
Rated 2.0 out of 5.0 by Noisy Our sleep was disturbed frequently during our four day stay because people talking in a normal voice volume could be heard thru the door. Also, we could hear guests in the room next door thru the walls (again normal voice volume). For a luxury hotel, there should be much better noise abatement than that. Service from the staff was very good. 17 July 2014
Rated 3.0 out of 5.0 Non accomadating front office I booked my room 4 months ahead of a scheduled conference that was held at the Boston Intercontinental . When I realized that I had not received the conference pricing for the room because I booked directly with hotel and not the conference link, I called the front desk and nobody was willing to refund and reschedule me at the more attractive price point . They said that the initial booking was none refundable and that I had no options . I even spoke to a manager as well and she also said she could not assist. I had to have the coordinator of our conference intervene and leverage the weight of three hundred attendees who stayed at the hotel . Bottom line was that the hotel did let me have the lower price point but not without me standing up to them and leveraging the weight of three hundred people who stayed at the hotel. 16 July 2014
Rated 5.0 out of 5.0 by Great Stay at Intercontinental My wife were in Boston for a business meeting. Our was held at the Intercontinental. The hotel was very nice. I had stayed at the Intercontinental in Chicago. This hotel was much nicer and more update. The location was great. My wife utilized the hubway bike rental system. There were two hubs very close to the hotel. All of the concierge were extremely helpful with recommendations and directions. Would definitely consider staying here again. 16 July 2014
Rated 5.0 out of 5.0 by Outstanding Stay on the Boston Waterfornt The Intercontinental Boston is a lovely property with spacious rooms and full service amenities. From check in to check out the staff was friendly and helpful. We utilized the fitness facilities, spa and outdoor bar. The property is conveniently located near all major attractions and our harbor view was particularly nice. I would recommend this property. 16 July 2014
Rated 5.0 out of 5.0 by Great location The hotel is beautiful and in a wonderful location for seeing Boston. I think that incidental charges are extremely high such as parking and Internet, but I understand these are the going rates. Complimentary internet for a short time would be nice. Parking coupons would also be nice for wedding guests and meeting attendance. The food and service was fabulous. 16 July 2014
Rated 2.0 out of 5.0 by not such good experience Too many wrong things in the room. The door bell broke. The bathroom door knob fell into three pieces. The glass shower door has no suction, so there is a big puddle of water in front of the shower door after a shower. The room service took 50mins to arrive . however, our room was made twice in one day and we received one free small water bottle in our room . 15 July 2014
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  • 510 Atlantic Avenue
  • Boston , MA , 02210
  • United States
  • Front Desk +1-617-7471000

  • Driving Directions
  • Transportation

Languages spoken by staff

Arabic, German, English, Spanish, French, Croatian, Italian, Japanese, Dutch , Portuguese, Russian, Serbian, Chinese

Pet Policy

Small pets not exceeding 25 pounds are allowed. Maximum one pet per room. One time, non refundable fee of 75USD.
Pet Deposit $75.00 per stay
  • Local Time

    11:29 AM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 20 Room(s) with Accessibility Standards
    • Parking
    • Special Needs