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Boston

Rated 4.5 out of 5 by 447 reviewers.
Rated 3.0 out of 5.0 by Wonderful staff The hotel is lovely and the staff are very friendly and helpful. I would have rated this hotel much higher except for two things,.We had asked for a quiet room as we are light sleepers, and were given an adjoining room, we could hear the people in the next room clearly I could make out every word they were saying, unfortunately the people in the next room were very loud from 2:00 am until 4:00 am and we didn't sleep, they were gone the next night so it was quiet. We travel frequently and when we are celebrating a special occasion high end hotels will recognize the occasion, even though I mentioned when reserving it was my husbands birthday the front desk staff did not wish him a happy birthday nor was there a card or note in our room, just a small thing but small things that tend to make guest loyal to your brand. 27 September 2013
Rated 5.0 out of 5.0 by Great Stay We liked it very much to stay at this wonderful and well managed hotel. All touristic spots are within walking distance. Staff is very friendly and helpful. This Intercontinental is one of the better ones we stayed in the USA until now. Parking is a bit overpriced. 24 September 2013
Rated 5.0 out of 5.0 by Nice Place Good Location One of the nicer Intercontinental Properties up there with Buckhead and much nicer than others 24 September 2013
Rated 5.0 out of 5.0 by Exceptional stay at an exceptional property I recently stayed at the Intercontinental Boston for a weekend getaway/Red Sox game with my family -- me, my wife and our two kids (ages 9 and 11). Originally, our reservation was for one night, but as the weekend approached, we decided to add another night to enjoy the city at a more leisurely pace. Unfortunately, the hotel was sold out of the original room type, so we had to book a different room for the second night. This would have meant switching rooms which would have been extremely inconvenient. As an Intercontinental Ambassador member, I received an e-mail from the hotel's Guest Services Supervisor asking if I had any questions about our reservation or if there was anything she could do to make our stay easier or more enjoyable. I explained our predicament (which was entirely my fault), and she went way, WAY beyond the call to provide us with a spectacular room well above our original reservation level in order to keep us from the inconvenience of switching rooms. Her efforts (as well as the amazing property, great location and wonderful rooms) helped us have a great weekend and have gone far in ensuring that we will remain happy and loyal IHG/Intercontinental customers. She also helped put me on track toward "father of the year" status which is something money just can't buy. We highly recommend both the Intercontinental Boston and the Intercontinental Ambassador program -- a program that provides truly valuable benefits, well worth the cost of membership. Go Sox! 24 September 2013
Rated 5.0 out of 5.0 by Best of the InterContinental Hotels! Best of the Boston hotels... great room! It even had a side office for work. Big bathroom with bathtub and shower... My new favorite place to stay in Boston!! 24 September 2013
Rated 5.0 out of 5.0 by Excellent customer service. The service level at the Intercontinental is outstanding. I stay in Boston often when I have to work in the city and I recently started to stay at this hotel. On my recent visit I was upgraded to a penthouse suite. Certainly one of the best rooms in Boston. When I realized I had forgotten my charger, the front desk staff offered to charge my dead cell phone. Parking is easy and the restaurants are excellent. No reason to stay elsewhere. 23 September 2013
Rated 4.0 out of 5.0 by Internet I couldn't believe that you didn't include internet with your accommodations. Very poor set up for a business traveler. 20 September 2013
Rated 4.0 out of 5.0 by nice hotel......terribly noisy guests The hotel is very nice and in a good location BUT we had a horrible stay. Came into town to just relax over weekend only to have the room next to us filled with a number of loud people. We put up with noise till midnight, thinking it would stop, but by 1am it was still going on. We called security who did come up immediately, told the people next door to keep it down. The quite lasted for about 20min but picked back up till the group finally left at 3am! Nice relaxful sleep, NOT! 20 September 2013
Rated 5.0 out of 5.0 by Best Hotel in the City Amazing location, amazing views, walking distance to the north end. Cannot beat this hotel, rooms are clean and new, great bathrooms. Breakfast and included cocktails and snacks are outstanding! Always stay here when visiting the best city in the USA. 19 September 2013
Rated 5.0 out of 5.0 by Luxury! We were only at the hotel for 1 night while traveling from Portland Maine to Alaska. Our room was upgraded and had a fantastic view overlooking the Boston Harbor and the Tea Party ships. The staff was friendly and most helpful with tour information and restaurant recommendations. Made for a smooth and enjoyable trip for our 1 day to "do" Boston. Would highly recommend this hotel. 11 September 2013
Rated 5.0 out of 5.0 by Highlight of our holiday We were visiting Boston as part of an East Coast holiday for our 25th anniversary. From the moment we arrived outside the staff were welcoming and friendly and did everything possible to make our stay really special. We had the Ambassador suite and it has to be one of the best hotel rooms I have ever stayed in. The suite was huge and the views from the floor to ceiling windows were absolutely amazing. The facilities were excellent and I look forward to paying a return visit. A very special hotel in a wonderful city. Thank you so much. 10 September 2013
Rated 5.0 out of 5.0 by InterContinental Boston Really nice hotel! Really clean, nice, and comfortable. Only negative was that the front desk staff didn't explain whether or not there was any perks for Priority Club members, so we were not aware of anything special (like hors douevres, water, etc.) that might have been available and didn't think to ask until we stayed at a Crowne Plaza on the way home and found that they had amenities like that just for rewards members. Also, a minor thing, but we had a rug in the bathroom the first night that they took out when they cleaned the next day but never replaced. Also, we booked several weeks in advance and stayed 4 nights, but we still got a room that faced an office building. I would have thought that being rewards members we might have gotten a better view, especially since we had booked a few weeks prior to our stay. All of that being said, it was still a great place to stay and I would go back again. 06 September 2013
Rated 5.0 out of 5.0 by Ambassador My wife and myself have Ambassador cards, which are supposed to provide room upgrades and some other perks. Upgrades have sometimes been very good, sometimes not so much; and on this stay, water and fruit were never delivered to the room, in spite of our repeated requests. I believe every IHG hotel management should be as attentive as possible to fulfill the Ambassador card benefits. 06 September 2013
Rated 5.0 out of 5.0 by One of my favorite IC hotels! Upon arriving late from a delayed flight, this was a refreshing sight. Absolutely loved this grand hotel. The lobby bar/restaurants had great ambiance and the drinks were delicious. The staff was courteous and friendly (also very helpful!). Now... the rooms = beautiful! Luxurious, clean and spacious. Have to say, this is probably one of my favorite Intercontinental hotels I've stayed at. Also, the hotel is close proximity to just about everywhere you want to go in Boston. Highly recommend. 05 September 2013
Rated 5.0 out of 5.0 by Labor Day Vacation The best hotel I have ever stayed at. Great staff, concierge and services. Close to all of the attractions in the downtown. Within walking distance of most. Would go back in a heartbeat. 05 September 2013
Rated 5.0 out of 5.0 by Comfortable room and fair atmosphere Room was very comfortable for a family ( two adults and a child ) and bath equipment too. Breakfast atmosphere was extremely fair and service was more than adequate. Breakfast room chief was able to speak Italian and this helped our understanding limited by our poor English. 05 September 2013
Rated 3.0 out of 5.0 by staff We were totally astounded at the treatment we received when we checked in to the IC Boston. I booked through the hotel website, with 2 e-mail confirmations which followed. So, we had a statement of the rate we chose. However, that was not the rate we were given upon check-in. The staff attendant was very rude and said that could not be the rate and insisted that hers was correct, She asked for assistance from the other attendant who was also rather rude. After I showed them my e-mail confirmation they decided they would check us in at that rate. We left for our room feeling rather degraded and not believing the way we had been treated by these people. We enjoy staying at this hotel and have stayed here a number of times. We plan to stay there in the future but do not want to be treated in the same manner, The morning staff seemed to be more attuned to service. 04 September 2013
Rated 5.0 out of 5.0 by Very impressed by the quality of service Superior suite with Harbour view is around 110sqm Bedroom with very large and comfortable bed. Armchair Very nice view over the harbour Living room with desk, table, sofa. Open bathroom with large tub, separate walk-in shower, electric heated tower rails. Large bottles of Gilchrist & Soames amenities. Separate toilets. Very quiet, perfectly clean. 2 Large flat television sets with numerous cable channels (but no international one). iPod dock. The club lounge is very nice and quite large (buffet area, table area, seating area with fireplace, PC with printer) Excellent breakfast Very good evening offer. Very professional and smiling staff. Tables are quickly clean, even when there are numerous guests. Pleasant view. Selection of daily papers, magazines Good: - Really impressed by the quality of service (bellboy, reception, concierge, club lounge, spa, housemaid: everyone is very helpful, smiling). - Very nice and delicious welcome gift from Miel restaurant - Very convenient location (5 minutes walk from South station, with direct access to the airport, and from Hubway bike sharing station) - Very pleasant indoor pool Bad: Nothing 04 September 2013
Rated 3.0 out of 5.0 by Not The Platinum Experience Did not feel the hotel extended any benefits to a Platinum Member. Business center run by the gift shop and charges up to $3 a page to print. 02 September 2013
Rated 1.0 out of 5.0 by Reservation, Bar and Restaurant Issues (and really, what's left?) I made 3 reservations for two ambassador members and made one separate reservation on points. Here's a hint - don't. Even though the reservations have to be physically split well before check-in, the hotel refused to recognize both Ambassador members. Each member must make their own reservation. WHY? No idea. And the points reservation was given the worst room in the house - literally 3 hallways away from us and facing an office building that was so close you could see who was calling on the caller ID. The bar nearly refused service to anyone who didn't have a cleavage and the restaurant charged folks 2.99 for a cup of coffee or not, depending on what you look like. The guy in front of me had to pay, I had to pay but the guy behind me didn't. The desk, concierge and bell staff were friendly and all, just enforcing rules that don't exist. 02 September 2013
Rated 5.0 out of 5.0 by Another fantastic stay! Room was amazing, great view of the waterfront and, well, wish I could live at the Boston Intercontinental! 01 September 2013
Rated 5.0 out of 5.0 by Great Hotel, Great Location, and Great Staff Stayed six nights and had an unforgettable time. Staff was fantastic and the club level and concierge personnel especially were noteworthy. Location is central with easy access to restaurants, sights and metro; no need for a car. Hotel is relatively new and room comfort and space was outstanding. Club level is worth the extra cost. Not cheap, but you get what you pay for in this case. By the way, the exercise room was excellent and I am pretty picky. 31 August 2013
Rated 5.0 out of 5.0 by Beautiful Hotel in Boston We spent a weekend here for a family wedding. The hotel as a whole was amazing; the staff are professional and friendly, the ambience is top drawer. We had a VERY nice time and highly recommend this hotel!! 29 August 2013
Rated 3.0 out of 5.0 by Stay Carpet had stains. Heavy dust could be seen under the bed. Check in was slow and staff was not welcoming. Our parking was mixed up with another guests. It's hard to believe that you still charge for internet. 28 August 2013
Rated 4.0 out of 5.0 by Terrific Staff... ...From Joe, the doorman, to the front desk; from the concierge to the bellman, a terrific staff. Friendly, knowledgeable, and quick. However, this extra effort does not spill over into the cleanliness of the rooms. Housekeeping clearly values quantity over quality. Phones, remotes, and furniture smeared and hastily cleaned...Well-located, and a lot of activity in the lobby. 27 August 2013
Rated 4.0 out of 5.0 by Great view but late check in The hotel was clean with easy check in but had to wait until 4:15 pm to check into the room even though we pre-registered at 2:00 pm that day. Check in time is posted as 3 pm. 26 August 2013
Rated 5.0 out of 5.0 by Excellent Hotel and Staff. Very well appointed Hotel with first class amenities and staff who are attentive and service orientated. 25 August 2013
Rated 5.0 out of 5.0 by Excellent First choice as a hotel. We highly recommend . Clean spacious rooms and great amenities. Fantastic location 24 August 2013
Rated 5.0 out of 5.0 by A great birthday treat A fantastic start to a birthday to arrive to find a bottle of sparkling wine in a luxurious suite. Great view of the harbour front from our large window. The suite was palacial, well appointed and the bed was exceedingly comfortable. I did not want to leave. 23 August 2013
Rated 5.0 out of 5.0 by Superlative hotel I love staying at the Intercontinental in Boston. From the always upbeat and knowledgeable staff, to the finely appointed rooms, everything is wonderful. I especially enjoy a morning coffee on the veranda. The sun rising, and the peaceful presence of the harbor form the perfect way to start the day. 22 August 2013
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Boston
  • 510 Atlantic Avenue
  • Boston , MA , 02210
  • United States
  • Front Desk +1-617-7471000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Arabic, German, English, Spanish, French, Croatian, Italian, Japanese, Dutch , Portuguese, Russian, Serbian, Chinese

Pet Policy

Small pets not exceeding 25 pounds are allowed. Maximum one pet per room. One time, non refundable fee of 75USD.
Pet Deposit $75.00 per stay
  • Local Time

    4:48 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 20 Room(s) with Accessibility Standards
    • Parking
    • Special Needs