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Boston

Rated 4.5 out of 5 by 406 reviewers.
Rated 5.0 out of 5.0 by InterContinental Boston Really nice hotel! Really clean, nice, and comfortable. Only negative was that the front desk staff didn't explain whether or not there was any perks for Priority Club members, so we were not aware of anything special (like hors douevres, water, etc.) that might have been available and didn't think to ask until we stayed at a Crowne Plaza on the way home and found that they had amenities like that just for rewards members. Also, a minor thing, but we had a rug in the bathroom the first night that they took out when they cleaned the next day but never replaced. Also, we booked several weeks in advance and stayed 4 nights, but we still got a room that faced an office building. I would have thought that being rewards members we might have gotten a better view, especially since we had booked a few weeks prior to our stay. All of that being said, it was still a great place to stay and I would go back again. 06 September 2013
Rated 5.0 out of 5.0 by Ambassador My wife and myself have Ambassador cards, which are supposed to provide room upgrades and some other perks. Upgrades have sometimes been very good, sometimes not so much; and on this stay, water and fruit were never delivered to the room, in spite of our repeated requests. I believe every IHG hotel management should be as attentive as possible to fulfill the Ambassador card benefits. 06 September 2013
Rated 5.0 out of 5.0 by One of my favorite IC hotels! Upon arriving late from a delayed flight, this was a refreshing sight. Absolutely loved this grand hotel. The lobby bar/restaurants had great ambiance and the drinks were delicious. The staff was courteous and friendly (also very helpful!). Now... the rooms = beautiful! Luxurious, clean and spacious. Have to say, this is probably one of my favorite Intercontinental hotels I've stayed at. Also, the hotel is close proximity to just about everywhere you want to go in Boston. Highly recommend. 05 September 2013
Rated 5.0 out of 5.0 by Labor Day Vacation The best hotel I have ever stayed at. Great staff, concierge and services. Close to all of the attractions in the downtown. Within walking distance of most. Would go back in a heartbeat. 05 September 2013
Rated 5.0 out of 5.0 by Comfortable room and fair atmosphere Room was very comfortable for a family ( two adults and a child ) and bath equipment too. Breakfast atmosphere was extremely fair and service was more than adequate. Breakfast room chief was able to speak Italian and this helped our understanding limited by our poor English. 05 September 2013
Rated 3.0 out of 5.0 by staff We were totally astounded at the treatment we received when we checked in to the IC Boston. I booked through the hotel website, with 2 e-mail confirmations which followed. So, we had a statement of the rate we chose. However, that was not the rate we were given upon check-in. The staff attendant was very rude and said that could not be the rate and insisted that hers was correct, She asked for assistance from the other attendant who was also rather rude. After I showed them my e-mail confirmation they decided they would check us in at that rate. We left for our room feeling rather degraded and not believing the way we had been treated by these people. We enjoy staying at this hotel and have stayed here a number of times. We plan to stay there in the future but do not want to be treated in the same manner, The morning staff seemed to be more attuned to service. 04 September 2013
Rated 5.0 out of 5.0 by Very impressed by the quality of service Superior suite with Harbour view is around 110sqm Bedroom with very large and comfortable bed. Armchair Very nice view over the harbour Living room with desk, table, sofa. Open bathroom with large tub, separate walk-in shower, electric heated tower rails. Large bottles of Gilchrist & Soames amenities. Separate toilets. Very quiet, perfectly clean. 2 Large flat television sets with numerous cable channels (but no international one). iPod dock. The club lounge is very nice and quite large (buffet area, table area, seating area with fireplace, PC with printer) Excellent breakfast Very good evening offer. Very professional and smiling staff. Tables are quickly clean, even when there are numerous guests. Pleasant view. Selection of daily papers, magazines Good: - Really impressed by the quality of service (bellboy, reception, concierge, club lounge, spa, housemaid: everyone is very helpful, smiling). - Very nice and delicious welcome gift from Miel restaurant - Very convenient location (5 minutes walk from South station, with direct access to the airport, and from Hubway bike sharing station) - Very pleasant indoor pool Bad: Nothing 04 September 2013
Rated 3.0 out of 5.0 by Not The Platinum Experience Did not feel the hotel extended any benefits to a Platinum Member. Business center run by the gift shop and charges up to $3 a page to print. 02 September 2013
Rated 1.0 out of 5.0 by Reservation, Bar and Restaurant Issues (and really, what's left?) I made 3 reservations for two ambassador members and made one separate reservation on points. Here's a hint - don't. Even though the reservations have to be physically split well before check-in, the hotel refused to recognize both Ambassador members. Each member must make their own reservation. WHY? No idea. And the points reservation was given the worst room in the house - literally 3 hallways away from us and facing an office building that was so close you could see who was calling on the caller ID. The bar nearly refused service to anyone who didn't have a cleavage and the restaurant charged folks 2.99 for a cup of coffee or not, depending on what you look like. The guy in front of me had to pay, I had to pay but the guy behind me didn't. The desk, concierge and bell staff were friendly and all, just enforcing rules that don't exist. 02 September 2013
Rated 5.0 out of 5.0 by Another fantastic stay! Room was amazing, great view of the waterfront and, well, wish I could live at the Boston Intercontinental! 01 September 2013
Rated 5.0 out of 5.0 by Great Hotel, Great Location, and Great Staff Stayed six nights and had an unforgettable time. Staff was fantastic and the club level and concierge personnel especially were noteworthy. Location is central with easy access to restaurants, sights and metro; no need for a car. Hotel is relatively new and room comfort and space was outstanding. Club level is worth the extra cost. Not cheap, but you get what you pay for in this case. By the way, the exercise room was excellent and I am pretty picky. 31 August 2013
Rated 5.0 out of 5.0 by Beautiful Hotel in Boston We spent a weekend here for a family wedding. The hotel as a whole was amazing; the staff are professional and friendly, the ambience is top drawer. We had a VERY nice time and highly recommend this hotel!! 29 August 2013
Rated 3.0 out of 5.0 by Stay Carpet had stains. Heavy dust could be seen under the bed. Check in was slow and staff was not welcoming. Our parking was mixed up with another guests. It's hard to believe that you still charge for internet. 28 August 2013
Rated 4.0 out of 5.0 by Terrific Staff... ...From Joe, the doorman, to the front desk; from the concierge to the bellman, a terrific staff. Friendly, knowledgeable, and quick. However, this extra effort does not spill over into the cleanliness of the rooms. Housekeeping clearly values quantity over quality. Phones, remotes, and furniture smeared and hastily cleaned...Well-located, and a lot of activity in the lobby. 27 August 2013
Rated 4.0 out of 5.0 by Great view but late check in The hotel was clean with easy check in but had to wait until 4:15 pm to check into the room even though we pre-registered at 2:00 pm that day. Check in time is posted as 3 pm. 26 August 2013
Rated 5.0 out of 5.0 by Excellent Hotel and Staff. Very well appointed Hotel with first class amenities and staff who are attentive and service orientated. 25 August 2013
Rated 5.0 out of 5.0 by Excellent First choice as a hotel. We highly recommend . Clean spacious rooms and great amenities. Fantastic location 24 August 2013
Rated 5.0 out of 5.0 by A great birthday treat A fantastic start to a birthday to arrive to find a bottle of sparkling wine in a luxurious suite. Great view of the harbour front from our large window. The suite was palacial, well appointed and the bed was exceedingly comfortable. I did not want to leave. 23 August 2013
Rated 5.0 out of 5.0 by Superlative hotel I love staying at the Intercontinental in Boston. From the always upbeat and knowledgeable staff, to the finely appointed rooms, everything is wonderful. I especially enjoy a morning coffee on the veranda. The sun rising, and the peaceful presence of the harbor form the perfect way to start the day. 22 August 2013
Rated 5.0 out of 5.0 by Excellent location Two miles from Black Falcon Cruise Terminal, two blocks from South Station, stop 11 on harbor taxi with access to Logan and next door to Smith & Wollensky, it does not get any better! 22 August 2013
Rated 5.0 out of 5.0 by Excellent Hotel Luis the Concierge and Steve the Doorman were both very helpful. I called Luis to get roses for the room for my wife (our anniversary). They were the best she's ever gotten and we've been together for 17 years. Steve the Doorman suggested an excellent restaurant for breakfast and was always offering help when we exited the hotel. The room was plush and clean. I couldn't recommend a better hotel. 21 August 2013
Rated 5.0 out of 5.0 by Pleasant stay The total experience was very pleasant. Starting with the bell men who helped us out of the cab, to the courteous and efficient agents at registration, everyone was very helpful. Our room was beautiful with a great view of the harbor. The Meil restaurant on the first floor is very good. The hotel is top-notch in every respect. 20 August 2013
Rated 5.0 out of 5.0 by Amazing stay!!! Thank you to the whole team at the Intercontinental, Boston!!! This has to be the best stay in over 8 years of international travel. The staff went above and beyond their duties to make this a very memorable stay. This was a birthday treat and it certainly lived up to its reputation!! Thank you again, an outstanding stay. 20 August 2013
Rated 3.0 out of 5.0 by hefty parking fee and poor soundproofing Parking at $44 is very expensive. Noise in room from adjoining room and hall ruined ambiance of nicely designed room 20 August 2013
Rated 4.0 out of 5.0 by Average stay. I booked this hotel as a treat for my daughter and I while we were travelling for a couple of weeks. We arrived at 3.30 pm but had to wait 2 hours for our room to be prepared, although we did receive vouchers for a drink each and some food which we used while we waited. I paid extra for an Intercontinental Club floor room, expecting a nice outlook but we were assigned a room at the back of the hotel that looked out on another tall building! We did enjoy and use the club amenities which were excellent. Generally I found the staff quite unfriendly, particularly at the front desk and sometimes felt like we were being looked down on. On our last day as we checked out, the concierge was very helpful and friendly which was nice. The room was well appointed, particularly the bathroom which wanted for nothing however the bed let the room down, it was hard and uncomfortable. 18 August 2013
Rated 4.0 out of 5.0 by Bed Size The only drawback I would say about our stay is the size of the bed. For tall people like us (none of my family is less than 6 ft. tall!), we were not impress with the size of the beds (double bed size). There was no other options!!! Staff and service was excellent providing us with valid information on our way through Boston and to find restaurants in the vicinity of the hotel. As a note, the parking fees are expensive but comparable to other parking lots. 17 August 2013
Rated 5.0 out of 5.0 by Excellent Excellent stay and great location! Take a right out of the parking garage and your back on the highway to New Hampshire. 17 August 2013
Rated 5.0 out of 5.0 by Great Hotel Great Staff Great food Great room My girlfriend and I celebrated our third anniversary here and the stay was nothing short of wonderful. From the moment we showed up to when w left everyone was so great and helpful. The room was beautiful inside and very comfortable. The mini bar was stocked up and a bit pricey but which mini bar isn't. Sushi Teq was a great place to eat and drink a bit. For breakfast the room service was quick and delicious. The doormen were so friendly and help ready to serve. Check in and out was fast. The valets were quick. I would recommend this hotel to anyone looking to relax unwind and enjoy. I can't wait to come back! 16 August 2013
Rated 5.0 out of 5.0 by Great hotel This hotel never fails to meet my expectations. Its considered one of my favorite hotels due to the high quality of service. 16 August 2013
Rated 4.0 out of 5.0 Enjoyable stay Stayed at the Boston Intercontinental last Saturday 8/10. My wife and I wanted to stay at nice hotel downtown as we were celebrating our anniversary. The agent told us they could not upgrade our room because they had no rooms to upgrade us to. I was a little disappointed. We did have a very nice time and the room was very comfortable- although the view was less than desirable as we faced a brick wall. Looking forward to the next visit hopefully with a better view! 16 August 2013
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Boston
  • 510 Atlantic Avenue
  • Boston , MA , 02210
  • United States
  • Front Desk +1-617-7471000

  • Driving Directions
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Languages spoken by staff

Arabic, German, English, Spanish, French, Croatian, Italian, Japanese, Dutch , Portuguese, Russian, Serbian, Chinese

Pet Policy

Small pets not exceeding 25 pounds are allowed. Maximum one pet per room. One time, non refundable fee of 75USD.
Pet Deposit $75.00 per stay
  • Local Time

    3:51 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 20 Room(s) with Accessibility Standards
    • Parking
    • Special Needs