Rated 4.5 out of 5 by 211
Rated 4.0 out of 5.0 by Gaby128 Un Buen Servicio en Buenos Aires
Muy buena la experiencia de disfrutar el Intercontinental BUE, excelente atención en la recepción. Los espacios comunes amplios y confortables.
Excelente calidad de comidas y buen desayuno (deberían poner más tostadoras!).
Gracias por la atención recibida.
Cordialmente, familia Ferrari
04 November 2013
Rated 5.0 out of 5.0 by Atl404jj Nice hotel- still has a sense of old world Intercontinental style
Nice hotel- a great Intercontinental. Front desk staff very helpful
Room service/ restaurants great. I come here often when in BA
Just as in all big cities use common sense and caution while walking around Monserrat area at night-- take taxis- walk on busier or better lighted streets.
25 October 2013
Rated 5.0 out of 5.0 by subttekeko Muy Buena estadía
Recomiendo principalmente la Suit Presidencial, una gran estadía cómoda y tranquila.
23 October 2013
Rated 5.0 out of 5.0 by jorgekisi Comfortable bed and great service
Everything amaizing, great human personel. thank you very much
17 October 2013
Rated 5.0 out of 5.0 by Dario1972 Frequent guest highly recommends InterContinental Buenos Aires
I travel frequently to Buenos Aires for business and the InterContinental is my preferred place to stay. The location is great for me (close to our offices) but may not be ideal for tourists who want to focus on Recoleta or Palermo. However, if you are looking to stay close to San Telmo or downtown, this hotel provides great value and impeccable service. The bar/restaurant in the patio is very charming and surprisingly quiet for a hotel with such a central location. Highly recommended.
30 September 2013
Rated 4.0 out of 5.0 by mandt0413 A good location and nice club lounge
The pick of the Intercontinal properties in the city in my view. Whilst the club lounge is small the service is good as is the food. The meeting room is an unnecessary under use of space in an already small lounge. We were staying for 4 days and it wasn't used, people either met or discussed business in the lounge and this was a disruption to other guests wanting to relax quietly.
The club rooms were very good as was the daily service/turn down.
28 September 2013
Rated 5.0 out of 5.0 by Ronald2417 Great staff
The staff was excellent and the food was good enjoy the fitness center enjoy the use of the computer and bottled water. The evening snacks were very nice. The various selections of drinks and lines were terrific. The bathrooms were very accommodating. The seating the rooms were very comfortable. The staff at the entrance was very helpful at each and every time we went out. The seatings arrangements were very comfortable also.
23 September 2013
Rated 5.0 out of 5.0 by Jacquie27 The Best of Buenos Aires
IHG Buenos Aires IS the perfect choice for travelers. Beauty, comfort and safety along with a knowledgable and friendly staff assure that your stay will be a memorable one.
22 September 2013
Rated 5.0 out of 5.0 by dali65 Good experience
I had the opportunity to spend five days at the hotel, and was very pleasant and satisfying. The staff is very friendly and willing to help and solve any situation with speed. I recommend it 100% and I am sure to return.
21 September 2013
Rated 3.0 out of 5.0 by PlatinumAlex City Stay
The IC Buenos Aires represents the "old fashion" IC hotels with the lobby, club lounge and rooms needing some refurbishment. The location is good in the heart of the city. Food was good and most staff members could speak English but E-Mail exchange with front-desk was partially in poor English.
Overall, the staff was willing to help but at several encounters I felt that they were not "honestly" friendly but just because they had to be with a slight tendency for arrogance. Also the guest orientation was partially missing. Also, housekeeping kept forgetting to refill shampoo and shower gel.
Overall, we had no problems with the hotel and it was a pleasant stay but no highlight in comparison to other IC or 5* hotels.
11 September 2013
Rated 5.0 out of 5.0 by F1fanatic The Real Argentina Experience
The hotel and it's wonderful staff are a true representation of what Buenos Aires and InterContinental Hotels are. Each time I have stayed here more and more of the staff know me by name. The hotel is impeccably maintained and the service from front to back is outstanding. Although you will want to venture out make sure and eat at least one meal in the Terraza del Virrey Restaurant. Also, make sure to sign up for IHG Rewards Club and if you choose InterContinental Hotels a lot, the cost of the Ambassador program is well worth it. The perks here and everywhere are outstanding. I sleep better here than at home. Really comfortable bedding. My only hotel in Buenos Aires.
29 August 2013
Rated 5.0 out of 5.0 by Davo74 Outstanding property and service
I unreservedly recommend this hotel to any IHG member seeking an experience that exceeds expectations. This property ranks highly favorably against my benchmark of the Grand Stanford Hong Kong.
A totally memorable stay-hospitality as it should be experienced but rarely encountered.
27 August 2013
Rated 4.0 out of 5.0 by tiffany57 Business Hotel?
The overall stay was good but considering that this is a business oriented hotel you charge for everything business related - in room Wi-Fi and event printing out a black and white copy.
This is my only concern going forward with this hotel.
26 August 2013
Rated 5.0 out of 5.0 by Godspeed527 Sylvia at Ambassador desk was excellent & went above and beyond
Hotel and staff are very attentive, always go out of their way to make sure we are taken care of, Sylvia at Ambassador desk is attentive along with Matias at the front desk.
25 August 2013
Rated 5.0 out of 5.0 by Twicerich Your Name Matters...
When I checked into the hotel for the second time on my recent visit to Buenos Aires, Agustin remembered my name and I was reminded what it was like to stay in a luxury hotel with well-trained staff. I had forgotten, living as I do on a volunteer´s salary. Not that I am unaware of what luxury hotels are like. I worked for a luxury chain for 20+ years, studied hotel management and still check the pulse of the hotel when I walk through the door. Once a hotelier, always a hotelier!
Remembering your name is top of the list, but remembering other details go a long way to making a stay exceptional. This was the case with their Team in Banquet Service. They followed the floor plan given to them and more. They also remembered that I needed pictures taken down and had asked for an additional table on the last visit - two requirements not on the floor plan but noted efficiently by the hotel staff somewhere in a Banquet log. That shows professionalism and an eye for detail.
Great service. Thank you!
24 August 2013
Rated 5.0 out of 5.0 by ehaik What you should expect from an InterContinental
Fast and efficient check in, with all necessary explanations given by polite staff. Very confortable business room, with free wifi and access to Club Lounge.
Everything that I expected as being an Ambassador Platinum member was achieved, except that I was not given the Club level floor - which was not a problem, as the room given, was excellent in all aspects.
I will definitely stay again and recommend this hotel.
18 August 2013
Rated 4.0 out of 5.0 by LucG Intercontinental Buenos Aires
Nice pool, gym and massage service. Good service at Terrace Restaurant. Smooth check-in and check-out service.
12 August 2013
Rated 5.0 out of 5.0 by JasonW Great room, great service...
The location of the hotel is not great, but it is worth staying at for the service and the nice room. The restaurant downstairs is amazing!!! The service staff are all very nice and helpful (in English!).
07 August 2013
Rated 5.0 out of 5.0 by NEdward Always a great stay...
I come to Argentina every year and I always make my last days here...this year took family members with me to enjoy Buenos Aires for a couple of days, and we had a wonderful time and staying at this hotel always makes it a great place to stay...
02 August 2013
Rated 5.0 out of 5.0 Great meeting, great visit!
I had an opportunity to visit the hotel on business and added a few days as a tourist. The hotel was fabulous. Buenos Aires presents some interesting nuances for visitors. The hotel was fully prepared to facilitate Solutions for any challenges for visitors.
Everyone at the hotel was friendly. The rooms were fantastic and the food and wines were outstanding!
Thanks for the great job!
22 July 2013
Rated 5.0 out of 5.0 by paesaur Great experience
This is the fifth time I visit Buenos Aires, and for the first time I am extremelly satisfied with the Hotel, it´s very well located, comfortable room and impecable service.
15 July 2013
Rated 4.0 out of 5.0 by Vous Great service and polite bell boy and front desk receptionist
Very well spoken and polite bell boy whenever meet him in the lobby either going out or coming in from the hotel. Same to the good service on the check in desk (a guy) receptionist. The rest shall be follow their good attitude as others are not really willing to have interaction with the guest.
12 July 2013
Rated 5.0 out of 5.0 by estravada1 Great stay for business and leisure
Arriving close to midnight at the hotel due to long delay at the airport, I was glad that the check in was smooth and fast. All the check in documents and key were prepared well ahead.
Appreciated the recognition given to Platinum members and got an upgrade to the Club floor. Had the best 6 nights stay in Buenos Aires. The room was spacious and was nicely decorated. The lights do take some time to get used to as it is a knob type.
One issue that I had was that the amenities in the room were kind of lacking (no shavers and dental kit) until I requested from housekeeping. I believed it should be a standard amenity for a 5-star hotel though.
Tried breakfast both at the Lounge as well as the Restaurant. There were not a lot to choose from for the hot dishes. So, it gets bored after a few days.
The staffs were wonderful and speaks very good English. Particularly liked the doorman who welcomes us every time we came back to the hotel after our meeting. He was there when we arrived and could remember us till the day we checked out. The staffs at the lounge were great as well, particularly the lady in the morning who remembers my name after my first visit. My bad for not trying to remember their names.
Location wise, it is near to the Florida and Peru Pedestrian Street and is within walking distance. There are quite a number of restaurants nearby, but during the weekends, the roads looks a bit deserted as most of the offices are closed. Very big contrast as compared to weekdays.
Check out was done at the lounge and we took the hotel car to the airport. Really recommended to take the hotel car instead of taxis to avoid being cheated. The car was new and the journey was comfortable.
If I am going back to Buenos Aires in the future, I will certainly be staying here again...
12 July 2013
Rated 3.0 out of 5.0 by IgorYa Shabby room with several issues
I stayed in the hotel Jun 10-12, 2013.
The room was a bit shabby with awful outside view. It looks like the Hotel does not expect to see travelers from other continents as sockets were only for local use. Internet access can be provided by request on the lobby, but the internet is very slow.
In the restaurant I had to take care of pouring coffee by my own: they did not offer me tea or coffee within 10 mins my being there, so I had to pour it by myself. And even the personnel saw this, they did not come to me asking to help. Hot breakfast was fat – both bacon and sausages (only pork, no beef or chicken).
It was not clearly specified on the website that all wellness facilities but the pool (small and shallow) are for extra charge (including sauna). They were able to offer me a whole package for visiting the wellness center, but I had only one hour to be there and it does not make sense to pay for the whole day.
18 June 2013
Rated 4.0 out of 5.0 by RBush Wonderful Staff
Always enjoyable. Great staff.
Very comfortable beds.
14 June 2013
Rated 5.0 out of 5.0 by Kathryn1 Knowledgeable staff
The Club food, drinks, hours and quality of service are superb - better than those in any other Intercontinental hotels I have stayed in other countries. The staffs including the doormen are very knowledgeable and helpful. They all speak excellent English. The hotel location is not great but is more than made up by the friendliness of the staffs and quality of the rooms.
05 June 2013
Rated 5.0 out of 5.0 by JPV1971 Memorable Experience & Great Services
We had a fantastic time over the past weekend at your premises in BsAs.
The hotel staff & management collaborated to make our Wedding Anniversary a memorable one.
Many thanks, José
31 May 2013
Rated 3.0 out of 5.0 by GentleSleeper Noisy elevator and neighbour
Elevators running could be heard all through the night.
The passenger next door once turned his radio on a lot earlier than I planned to wake up.
Otherwise, a great place to stay!
08 May 2013
Rated 4.0 out of 5.0 by Angelino Buenos Aires
Hotel is in good shape for 5 stars!
Restaurant is quite well 4 carnivores.
Bar service in lobby area should improve!
Neighborhood is weird during off hours.
WiFi in rooms quite poor of quality.
Generally staff is nice and attentive.
07 May 2013
Rated 1.0 out of 5.0 by Ale2000 Very Poor Service
1. I paid onnight in advance so I had a room available upon my early arrival. Issue was that th bathroom was cleaned after I used it even though I paid for the room.
2. The room was not refreshed the last night.
3. My experiene at the breakfast room was apalling. I had to wait more than 20 minutes fo a waiter to offer me coffee. In addition, I requested 2 poached eggs and had to follow up after 20 min. I was told that they would be ready in 1 min. After 10 min waiting, I had to leave as I had meetings.
5. I requested to talk to the manager and after 10 min I left I was late for my meeting. Zero Customer Service...
4. The people at the front desk (more specifically Agustin and Ramiro) are class act.
30 April 2013