Rated 4.4 out of 5 by 276
Rated 4.0 out of 5.0 by M Hairie It was good with some exceptions
Stayed for 5 weeks.
Room - Comfortable. Clean
Breakfast - Almost same menu everyday
Staff - Not friendly and not knowledgeable.
25 January 2015
Rated 5.0 out of 5.0 by AndreF 5 Reward Night for New Year
Dear IC City Star Managment
we would like to thank you for the memorable experience. My family and myself enjoyed our stay very much.
First of all i would like to say very special thanks for the great support and help of Mr. Rochet , Assistant General Manager. I would like to highlight his Name and personal efforts in any matters he was involved for us.
-quick respond time on my mails before arrival
-15-20 minutes to airport
-connected with the City-Star Shopping Center - unlimited Shopping, Dining facility,
-spacy, quiet , sunny room, comfortable big beds
-excelent gym with modern new equipments
-heated outdoor swimming pool -even in december great to swimm in it
-great spa with hot water of 35-36° - and late opening time
-Fantastic New Years Out-door Buffet at pool side - family friendly and reasonable Price althoug we almost went outside of the Hotel for celbrating new year eve. It was family friendly because it was buffet and not set menu like in the other Hotel Restaurants. Our children could choose whatever they liked and wanted - it is relaxing for parents. With set -menu parents have only stress. We were lucky to find this party accidently only 2 hours before it started. It was pity that none of your staff knew , mentioned and advertised it in advance but rather onlyt promoted the main program which was expensive and less intersting for us.
-late check out
Things to improve
-e-mails should be answered by the same Person - maybe by Guest Service and not by Reservation Office Clerks. You could improve efficency and increase the variaty of information. Each of my mail before our arrival was answered by an other Person -bit confusing.
-spa entry rule - children under 16 not allowed! Make it more family friendly please. I suggest to let the children enter into the spa regardles age - but must be accompined by their parentsl. If children would violate the rules, the disturb other guests than restrict the entrance for that specific child or family. You can recomend or limit the staying time for children in the water because of temperature of 35-36° but such water temperature is not dangerous at all. It makes only tired.
-Club Lounge Access: I wanted to buy the Lounge access but children are again not allowed to enter. Due to this reason I did not buy, Unfortunately the Hotel lost 5 days Lounge Revenue.
- breakfast for reward night guests: if you buy it per Person than is not cheap, esspecialy if we were 2 adults + 2 children. I suggest to work on and offer a reasonable package for such a case or allow Lounge Access for children too.
- we found out only on last day that in the spa-bar fresh bakery, coffe and milk is available with reasonable charge. I asked several persons on my first day for breakfast facility and nobody mentioned this option but always suggested only the main Restaurant..
Overall we recommend IC Citystar for everybody we would return with pleasure again.
25 January 2015
Rated 5.0 out of 5.0 by CEO TADCO Great servise
everything was as expected and more. the staff were friendly and supportive.
24 January 2015
Rated 5.0 out of 5.0 by Bukhariss1983 Net room sound
the common door between the rooms is not sealed.
next room can hear every thing and this is against customer privacy.
23 January 2015
Rated 5.0 out of 5.0 by carlos1960 Nice Stay
Hotel was nice and clean, staff could not do more for you.
Food excellent and good value.
Alcohol a bit expensive
21 January 2015
Rated 5.0 out of 5.0 by Andre2308 Very nice stay
Stayed a few nights. It was very nice, clean rooms, friendly staff and good food. Staff was always willing to assist with anything. It was a pleasure to stay there.
16 January 2015
Rated 5.0 out of 5.0 by SamyK Good location
The hotel is within a big complex containing a huge shopping mall having mix of entertainment facilities, F
06 January 2015
Rated 5.0 out of 5.0 by Galal comfortable stay with a little comment on restaurant service
not much to say. the questionnaire was almost enough to cover all aspects. generally I am highly satisfied with the hotel. THE FEW REMARKS i MADE ABOUT THE RESTAURANT ARE ONLY COMPARISON OF ITS SERVICE AS COMPARED TO THE SAME RESTAURANT IN THE SAME HOTEL DURNG MY STAY IN IT IN THE PREVIOUS YEARS, AS I HAVE BEEN STAYING IN INTERCONTINENTA CITYSTARS ALMOST YEARLY FOR SEVERAL YEARS THE LAST STAY BEING IN DECEMBER 2013.
03 January 2015