Rated 4.3 out of 5 by 148
Rated 4.0 out of 5.0 by Marwanb77 Always Good
I enjoy using The Hotel .. Regards
I wish from the Top Managment of this Hotel to care more at the Food and Baverege Department.
01 October 2013
Rated 3.0 out of 5.0 by FrankAgain Gym Etiquette is Horrible
Gym Etiquette is Horrible
Weights scattered across the floor. Loud dropping of weights and crashing stacks on the machines.
30 September 2013
Rated 5.0 out of 5.0 by Nageeb Nageeb Khalifa
Everything was up to standard. However, the Japanese restaurant while provide good quality food, I was very surprised of how it is way over priced.
29 September 2013
Rated 5.0 out of 5.0 by BDOH Great service
Wonderful staff - nothing too much trouble. Highly recommend it to anyone.
11 September 2013
Rated 1.0 out of 5.0 by Islam12 It was not good
My iPad was stolen from inside the room for me I will never stay again in the hotel steeling things from inside the room makes me feel unsafe inside my room and the hotel
08 September 2013
Rated 5.0 out of 5.0 by NadiaTania excellent stay
Great service and very comfortable rooms
Exceptional service and customer care from Ms. Nancy who took the extra step to make us feel at home. Many thanks to her
04 September 2013
Rated 5.0 out of 5.0 by Nohanu Wonderful stay
I have experienced an amazing service during my stay in intercontinental city stars and I'm looking forward to repeat it again.
25 August 2013
Rated 5.0 out of 5.0 by kb32 great location for family with kids
good hotel attached to the biggest shopping mall in Cairo great for kids, Big swimming pool, 5 star service, geat value.
25 August 2013
Rated 4.0 out of 5.0 Review of the main Restaurant & Toilets
While having breakfast during my last stay on the 13th & 14th of August , I noticed that there was a fly flying over the food... This is not the level that I was expecting in such a Hotel. I know that it is very difficult to set up an Air Curtains over a wide area , but I was not Happy to see it. In addition to that , when I took my little boy to the nearby toilets, there were not clean.
19 August 2013
Rated 4.0 out of 5.0 by Borhan Stay at Intercontinental City Stars
I would like to point put that my last stay at Intercontinental City Stars was great. Cairo was experiencing a difficult situation due to the on going political problems. The hotel was kept safe, staff were extremely helpful. Hotel operations went on perfectly dispute the difficult situation.
Front desk and room service were great patience and helpful.
18 August 2013
Rated 3.0 out of 5.0 by MoKaAb Nice room
Room, location, staff are excellent overall, need to improve significantly on food quality & house keeping
17 August 2013
Rated 5.0 out of 5.0 by drkattan78 nice furniture and kitchen accessories and bathroom very good
The hotel was comfortable and have a nice view from my room and stuff helpful and always smiling I am very pleased with u
16 August 2013
Rated 5.0 out of 5.0 by Biodun MEMORABLE STAY IN CAIRO
This was my third visit to Cairo and the second time I have stayed at Intercontinental City Stars. What a lovely place to lodge and have a feel of Cairo. With the adjoining shopping mall, the hotel is a visitor's delight and the ideal place to be. I can't wait to come back.
15 August 2013
Rated 2.0 out of 5.0 by Fellah Disappointing experience
In the past, when visiting Cairo, one of the things I looked forward too was staying at this hotel. In the last year I have stayed here four times. This last time has been a big disappointment. On my next trip I will be looking for another place.
Although the general staff are very amenable and helpful, the management has taken a nose dive. I had to move four times until I could get a suitable room that wasn't adjoining one with a screaming child, a poor WiFi signal, street noise, poor air conditioning, missing furniture or one of the windows blocked by a cupboard. When I finally settled for a room on a lower floor, I lost out on the extra amenities that are included in my Gold membership in the Ambasador program. Things went well until the evening when my TV reception failed. This happened for three nights in a row. Cables were changed, it was rebooted from upstairs and downstairs. Finally two hours later the TV was changed. In the meantime, the WiFi signal, which was excellent in my previous visits, became weak and inconsistent.
On a side note, the Gold membership in the Ambasador program is not worth the money. This time when I needed the superior service they promise, it didn't help.
13 August 2013
Rated 5.0 out of 5.0 Great Staff and location
My preferred hotel in Helipolis. It is convenient to Cairo airport and being part of the Citystars complex, it is in a fantastic location. It is always a pleasure staying at the Hotel. From arrival, to checkin and on, the staff are efficient and particularly friendly. This makes for a great stay. The hotel facilities are excellent, great pool area, gym and recreational area. I would recommend this hotel for those wishing to stay in the Helipolis area.
13 August 2013
Rated 3.0 out of 5.0 by dareen not good experience
It was not a good experience at all the stuff was unwelcome
28 July 2013
Rated 5.0 out of 5.0 by MTMA Excellent Staff and Service
great welcom Excellent Staff , great Club floor, Excellent Room
25 July 2013
Rated 5.0 out of 5.0 by Jose777 I felt welcome
I came to Cairo the first day of the Ramadan celebration. First time ever to Egypt, and despite the internal country affairs I felt welcome by a warm and top class people in these beautiful facilities. My stay just begun, and I am confident this will be one of the most preferred places to visit.
22 July 2013
Rated 4.0 out of 5.0 by Scottclan101 Enjoyable stay but...
I always enjoy my stay at the City Stars in Nasr City. The service is great but this time I was a bit disappointed with other issues. Firstly I was roomed on a smoking floor. Every time my neighbour lit up a cigarette, it was if he was smoking in my room. This was disgusting, especially seems he was a chain smoker, smoking continuously after midnight, every night. The wifi signal in my room kept dropping every 5 or so minutes and stayed off for about a minute at a time and sometimes giving a message that I can't reconnect due to too many users being online. When I informed the front desk supervisor/trainer, her response was... Oh, thank you. Nothing was done about it. Very, very disappointing. Other than that, the staff are great, especially the food staff.
25 June 2013
Rated 5.0 out of 5.0 by Farris Impressive
I was very happy during my stay and would definitely recommend Citistars to anyone who would like to stay in Cairo.
The hotel is very clean and safe. All the staff where really great and very helpful.
The hotel prices are great for the amount of service you get. Compared to what I spent in Paris a few days prior, this was a steal.
23 June 2013
Rated 5.0 out of 5.0 by Camxmel Great Location, Very Helpful Staff
Apart from the Doorman, everybody in this Hotel went out of their way to make me feel comfortable. They anticipated all of our needs and the service was great. Good location near airport and CityStars Mall. Very good Limo service.
23 June 2013
Rated 5.0 out of 5.0 by KariemEgypt A staff & Place to remember
The Ambassador staff were of the highest professionalism I met lately, they remember our last time requirements and made sure they are all met before we even arrive and check in
A great welcome and super nice treatment all over the stay, something we will always remember
The Hotel itself is a great location to relax, with access to almost everything and facilities which cover all the family needs, staff are always smiling and genuinely trying to help and please
For sure a place to return to
20 June 2013
Rated 5.0 out of 5.0 by JEDM Outstanding!
Thoroughly outstanding in almost every way with only one exception: spotty Wifi in the room.
16 June 2013
Rated 4.0 out of 5.0 by Yasser44 Short Nice Stay
I stayed with my family for 3 nights , the staff very nice
the only remark the pool water was bit cold and our kids did not enjoy this and I noticed most of the kids feeling cold due to this
15 June 2013
Rated 4.0 out of 5.0 by KhalilHA No points was added for the extras
I have stayed using a club points and I did not have any points for the extras that was charged to my room
09 June 2013
Rated 5.0 out of 5.0 by boudy Great Hotel
Very well maintained.
Nice Staff (try their best).
Nice pool and gym !
I had a blast ... as usual
07 June 2013
Rated 4.0 out of 5.0 by FrankAgain Gym & Grill
RESTAURANTS – ACTION: It takes gall to post an attractive picture of a “Signature Dish” for Ostrich on the front cover of a 5-star restaurant menu and then serve hot dogs. This is a fact – Hot dogs. There was also some form of other overly cooked ground meat in a thick, syrupy sauce. It was nothing like the cover photo of generous portions of thick, sliced, rare steak.
I am sorry that I did not take a picture. It was an important meal with colleagues (who were equally shocked), but as the host, I was so horribly embarrassed, that I said nothing. It is my fault for allowing myself to be bilked in such a way.
Admittedly, I could have rejected the servings. It was supposed to begin as an enjoyable meal, but I was a little uncomfortable after being rebuffed by the waiter when I pointed out that he served me an inaccurate pre-dinner cocktail. And after he failed to correct my drinks order, I suppose I was just too discomfited to decline the phony meals.
SUGGESTED ACTION: Please remove the “Signature Dish” from your restaurant menu, and kindly provide a warning to customers that they may not receive what they think they ordered. DATE of incident: 7pm, 28 May, Bustan Grill.
GYM - ACTION: Please define and publically post the Rules of Etiquette expected in your gym.
As an alternative to exhibiting the behaviours of a common 2-star Egyptian motel, you may rather choose to adopt higher standards of Customer Service more typical of your Intercontinental Hotel chain. The gym in your hotel should not be considered another everyday low-cost neighbourhood exercise/social room. Rather, I wish that you would consider the gym to be part of a superior facility that your high-paying international travellers use for an essential part of their stay.
GYM-ACTION: Please provide your patrons some expectations of what the gym manager should be doing.
Perhaps you could publically post his duties. Those duties should explicitly state his responsibility to uphold the highest levels of safety, courtesy, comfort and Customer satisfaction. He should stop ignoring the boisterous, shouting, noise making and unruly behaviour. Please ask the attendant to protect your assets, particularly the recently installed equipment which is already being abused with an apparent intent of listening to how much racket can be made by letting the stacks of weights/plates drop as far as possible.
03 June 2013
Rated 4.0 out of 5.0 by AMHA Happy
City Stars Intercontinantal is one of my favorets hotels.
I enjoy the friendliness and professionalism of the staff
espically in the club floor were i like to stay.
i look forward to my next stay.
well done and keep up the great work.
31 May 2013
Rated 3.0 out of 5.0 by FrankAgain Please Manage the Gym
ACTION: Please post some form of rules and expected behaviours that are expected in your gym.
I know that this is Egypt, but loud and obnoxious behaviour does the reputation of your INTERCONTINENTAL Hotel no good. This is not a local exercise room. It is the facility that your international travellers use for an essential part of their stay.
ACTION: Please provide your patrons some expectations of what the gym manager should be doing. He appears to be just another supporter of the raucous, weight-dropping, equipment-banging regulars. The new equipment is appreciated by some of us, but it should be there to use with respect, rather than listen to how much racket it can make.
27 May 2013
Rated 5.0 out of 5.0 by sherifshawky Comfortable bed and great service.
i had a great time and i am looking forward to come again and enjoy my team.
24 May 2013