Rated 4.3 out of 5 by 148
Rated 5.0 out of 5.0 by dafna111 nice and clean.....
it was pleasure staying at intercon citystar, staff was realy good and nice, room is clean and housekeeping is very tide....
atmosphere of the hotel is good and things are orgnized well, food variety is realy good specialy the breakfast......
thanx intercontinental citystar
24 May 2013
Rated 4.0 out of 5.0 by Hernan Great Hotel with Minor Issues
This is a good hotel with top facility particularly worth mention are the lobby setting, and restaurant food/services. However, I gave it 4 stars because the following minor problems, which should be correctable. I hope I will see improvement in my next visit.
1. Super slow Internet connection. Intercontinental is supposed to be a business hotel. I cannot stay here if the problem is not fixed.
2. Cairo is very dusty. This environment will require staff to put in extra cleaning effort. I noticed a perfect circle spot under each glass created by dust accumulated around the glass.
3. Failed to recognize Priority Club member status. As a Platinum member, I expect to get room upgrade, but I have to complaint before the upgrade was offered to me. This business practice is dishonest and not acceptable.
4. Rooms on the Club floor is way too small consider being an Intercontinental. Bathroom only has shower booth, no bath tub, which makes the hotel looked a lot like Holiday Inn Express. Maybe there are other Intercontinental had the same problem, but I did not get upgraded at this hotel so I did not get to see how the suite looked like.
20 May 2013
Rated 5.0 out of 5.0 by Cicely23 Wonderful Staff and Facilities
We ended a three week tour of Egypt with a long weekend at the Citystars hotel on the club level. The staff and the facilities were amazing. We were very impressed with the customer service and compliment the management running a wonderful hotel. The facilities were spotless, the food wonderful and the location perfect. I would highly recommend this hotel to anyone visiting Cairo.
12 May 2013
Rated 4.0 out of 5.0 by Louka My last stay in intercont city stars
Hotel is very nice, central specially having a quick access to city stars.
The house keeping was not that good, our room wasn't cleaned well that we had to call again for house keeping to come clean it,. The room wasn't vacuum cleaned leaving papers on the floor. Second time the room wasn't cleaned really well.
Regarding ambassador benefits my only comment is, if we paid for a bed and breakfast then the weekend night voucher should cover same bases, yet it only covered the room.
11 May 2013
Rated 5.0 out of 5.0 by hanyroaya2 everything is good in the hotel
i like the everything bin the hotel it is my favorite hotel i stay allways there ,all the stuff familiar and frindly to me,all people in club are friendily and familiary to me ,club front desk,room service ,club members ,food ,evrything is excellent to me
07 May 2013
Rated 4.0 out of 5.0 Good location
The hotel is in an excellent location, next to one of Cairo's biggest shipping malls Citystars. Also, the hotel is clean, secure, with good services and welcome staff. I received excellent services from Narmeen and Nancy from Club reception on 15th floor. They have helped me a lot during my 1+ month stay. The only problem i had is the AC that turns off automatically at night for no reason.
04 May 2013
Rated 4.0 out of 5.0 by Beumer Great Place to stay
Room including bed is very comfortable. Especially the free Internet is super easy too use.
01 May 2013
Rated 5.0 out of 5.0 by Fer88 excellent food and comfortable bed and pillows
The rooms are very clean and comfortable, the staff is really friendly and they always have a smile for you.
29 April 2013
Rated 5.0 out of 5.0 by AAWW Perfection is the name of this hotel
Perfect hotel , great helpful, professional, well trained staff, especially Mr. Ahmed at the reception who really cares about the guest.
Great and beautiful Pool seating area.
Beautiful, spacious and comfortable rooms.
The room service staff are the best caring staff I've seen all over the hotels I've stayed at in Cairo
Thanks and my appreciation to all for my comfortable, relaxing business trip
28 April 2013
Rated 5.0 out of 5.0 by MSamy nice staff and good services
thank you to the staff and hospitality I received.
26 April 2013
Rated 5.0 out of 5.0 by bhe0985 Good stay
I had a great stay, the room are good and spacious, the restaurant also
23 April 2013
Rated 5.0 out of 5.0 by KariemEgypt Super Great Location and Service options
We had yet another great family getaway @ Intercontinental, the Kids loved the pool, the Wife enjoyed the attached Huge mall and the staff & facilities were amazing
18 April 2013
Rated 4.0 out of 5.0 by yanoneth 10 Day stay
The reason that my ratings are not in the good to excellent is related to the fact that it two days and changing room before I had any decent internet connection. The other minus is the noise of the Aircondition system which is quick high in the room.s Otherwise the Hotel was good to excellent, clean room, good service, conveniently located next to a large shopping mall.
26 March 2013
Rated 5.0 out of 5.0 by yehiajewlre wonderful place nice staff
this hotel is one of the most wonderful hotel in the world, the staff is very helpful and nice. if u go to Cairo u have to stay their even if u have your kids u can take a pool side room and u will feel that your kids very happy.
its a 5 stars hotel very nice food all kind
22 March 2013
Rated 3.0 out of 5.0 by raymondD feedback
People and food great. Hotel impressive, but in need of refurbishment and re-decoration, looks a little 'tired' considering its a 5 star hotel.
20 March 2013
Rated 5.0 out of 5.0 by MrJon Intercon Club at Citystars, Cairo
I would like to take this opportunity to express my appreciation for the excellent staff of the Club Intercontinental Cairo Citystars. I come here regularly and always look forward to the extraordinary effort everyone on the team takes to make me feel welcome and at home. I travel extensively to many places in the world and I can say without fear of contradiction that your staff are amongst the very best I have encountered anywhere.
They all make a real effort to make me feel welcome and at home.
Everyone on the team at the Club, from the reception staff to the lounge staff, the butlers and the cleaning staff is exceptional and I hesitate to single out any individual because everyone deserves praise. However Nancy at Club Reception and Faiyad from the butler service really do stand out. There are others I would mention also, it is only that I do not know all of the individuals by name that I cannot.
You have reason to be proud of Nancy and Faiyad and the whole team. They are world class.
17 March 2013
Rated 5.0 out of 5.0 by Leelo Friendly stuff, great service & location
My first experience in this hotel but defiantly an excellent experience.. stuff was kind enough at check in time they offer me a bigger room in the other building but it was a bit cold to walk through the swimming pool daily so I asked to go back to the main building & they immediately respond at 3am..
Front dest & reception were very helpful & friendly all the time.
Concierge was very helpful & helped me in re scheduling my flight..
The hotel being attached to the mall was very convenient to me for shopping..
In all it was an excellent experience..
10 March 2013
Rated 4.0 out of 5.0 by shamitravel Nice Hotel
Every think was OK and they gave me upgrade because i'm Gold Ambassador member it was nice room but they didn't add the points and Qualifying Nights until now to my priority club membership.
For this I am not satisfied with priority club team.
07 March 2013
Rated 1.0 out of 5.0 by LHJMP no 5 star hotel ,bad service
worst hotel on our trip, see trip advisor
we are very disapointed !!
we did expect a lot spend many many years in interconti in the world but this hotel is not deliver up to exoectation
05 March 2013
Rated 5.0 out of 5.0 by abdullah211 experience staying over there
It was nice experience to stay over there.During my stay i enjoyed all their services.they were excellent to serve,rooms were comfortable,and they were having well knoeledgeable staff and i wish to go again .
I recomend to my friends to avail this opportunity .its a really wonderful experience to saty over there.
23 February 2013
Rated 5.0 out of 5.0 by nooni comfortable bed and good service
the hotel is great and will furniture and excellent decoration but you must give more training to the staff they are good but you must upgrade them to be excellent the spa service is not reliable so I used the jw marriot spa two times !!! there no priority to the hotel guest
21 February 2013
Rated 5.0 out of 5.0 by Maged79 A great nice comfortable hotel
thanx so much for ur great staff & services which made my wedding day great and my stay nice comfortable one.
13 February 2013
Rated 5.0 out of 5.0 by Hattar very nice hotel
good quality compare to cairo hotels in a nice part of cairo
11 February 2013
Rated 2.0 out of 5.0 by Maher There is some wrong
i was expecting a five star services.
intercontinental Beirut is well experience then this.
09 February 2013
Rated 4.0 out of 5.0 by Dzaabi House keeping
Everything was good to excellent for my stay , sometimes house keeping are late to clean the room .
05 February 2013
Rated 5.0 out of 5.0 by Gawaga Great Hotel
My stay at the hotel is always enjoyable. All the staff are courteous, knowledgeable and and nothing is too much trouble for them. Great hotel, great people would I come back YES and YES again
05 February 2013
Rated 5.0 out of 5.0 by hanyroaya2 good and comfortable
good ,comfortable and familiarity
i am always stay there even most of stuff know me as
30 January 2013
Rated 5.0 out of 5.0 by RAYAN COMFORTABLE BED AND ROOM Except HOUSEKEEPING
I enjoyed spending Pools hotel where all services are available and excellent features and beautiful views
30 January 2013
Rated 5.0 out of 5.0 by Amour Nice Experience
Overall it was a nice experience. Friendly staff, nice room and good loction.
28 January 2013
Rated 5.0 out of 5.0 by nazmy my stay in Citystars Cairo
Hotel is fantastic and the most beautiful hotels I stayed out and advise others to stay in hotel
27 January 2013