Rated 4.4 out of 5 by 225
Rated 3.0 out of 5.0 Nice and friendly staff but lacking on profisionalism.
I am a regular guest of IntCon city stars, and noticed that service level has went down specially on the house keeping side.
Although I was upgraded to a suite. the room was normally got cleaned very late in the afternoon and the staff are loudly talking to each other about their own job matters all over the place causing a non comfort environment.
I booked a conference room for three days and the frequency of removing the used cups and heating up the water and coffee was simply not a standard practice at the place, and I had to call for it every time I found it necessary.
Hope to see better level of service next time.
13 November 2013
Rated 5.0 out of 5.0 by Ziad9 Clean, entertaining, and very friendly
The location is great as part of City Stars Mall complex where you have access to every thing you might need. Easy to take taxi any where.. not far way from airport, clean rooms, very clean sheets and comfortable pillows. The food was good . Good pool and decent night activity by the pool. Over all, it is my second time staying there and will definitely stay there again.
11 November 2013
Rated 5.0 out of 5.0 by yousefughi Another Excellent Stay
Another excellent stay in my home in Cairo (Intercon-CityStars). This hotel is really excellent and recommend it for anybody visiting Cairo. The best thing I always feel is the immediate response for any complaint. Thanks for all staff in this hotel.
11 November 2013
Rated 5.0 out of 5.0 by AfricaTiger Enjoyable food and fantastic facilities and services
When you enter this great hotel and you see the gigantic 4 pillars in the lobby , you know you are at Egypt and you can feel the architecture that resemble the great Pharaoh Architecture. All the hotel are gentle and smiling and very prompt in your service.
09 November 2013
Rated 5.0 out of 5.0 by yousefughi Thanks a lot
Thank you for your service but would appreciate if you give intention to some rooms quality of furniture. Some rooms I used it, the furniture need maintenance attention. Also, I recommend to give more training for cleaning people to clean rooms better than the existing.
28 October 2013
Rated 5.0 out of 5.0 by FrankAgain Safe and Courteous Gym
Thank you for have a safe and courteous gym. It makes a pleasant, relaxing, and enjoyable morning and evening before and after work. Over the past week I greatly appreciate the proactive approach taken my the gym attendants, including: Asking people not to use their cell phones; removing personal possessions from equipment; preventing exersize equipment from being used for coat hangers, towel racks and lounge-chairs; limiting yelling and disruptive behaviours; racking weights; preventing destructive use of gym gear; requiring users not to unsafely drop and throw weights; and, being friendly and courteous in the application of essential etiquette and discipline.
28 October 2013
Rated 5.0 out of 5.0 by Mohamed81 staff very good
The bed is very very very bad and the too old ,not comfortable
23 October 2013
Rated 5.0 out of 5.0 by Alhinnawi Always My Fav.
This destination is always my favourite. Every stay brings new experience. Thanks for the quality service you provide.
23 October 2013
Rated 4.0 out of 5.0 good service
good and quick costumer and public relation responds
23 October 2013
Rated 3.0 out of 5.0 by Moe1981 Duty manager
I want to speak about the duty manager his name roge or smth like that
He is so rude and does not respect yr clients and i think u will loose lots of clients cuz of his attitude as you can see i always stay in yr hotel from yr records,but from now on if he still with you ofcourse i will not recomend yr hotel
Hope this message will b escelated to mr simon cuz im a loyal customer to intercontinental groupg
22 October 2013
Rated 5.0 out of 5.0 by Cairo0510 Thank you Again
This is my husband's and my 4th time staying at the Cairo Citystars IC and I have nothing but praise for everyone ,and our only regret is that we did not stay longer but sadly this year due to unrest we had a short stay but normally we stay for up to 10days
I am a Singapore Airlines airport ground Customer services officer at Sydney airport and as I was born in Egypt any colleagues or passengers going to Egypt would normally ask for Hotel recommendations and I am and have been confidently recommending IC Cairo Citystars
We will be back next year and hope to see you all again as we will definitely stay there again
22 October 2013
Rated 5.0 out of 5.0 by yousefughi Excellent Experience
In this hotel really I feel living in my home. I tried different hotels in Cairo but none was like this hotel. When check in this hotel I have the feeling that I am at my home. People and Management and everybody give this feeling of friendly relation.
16 October 2013
Rated 5.0 out of 5.0 by yehiajewlre one of the most perfect inter cont hotels in the world
This hotel is one of the most perfect hotel in the world really its very nice very big have every thing you need and if u are one of the people who like to sleep late you will enjoy to smoke shisha at night .
realy its perfect hotel. i enjoy it.
14 October 2013
Rated 4.0 out of 5.0 by fms1950 Satisfaction
The staffs in front desk at the executive floor were very efficient, qualified and helpful.
12 October 2013
Rated 5.0 out of 5.0 by Iman Great
Professional timely check-in , check out processes
helpful welcoming staff
comfortable room ..
magnificient Hotel enterance , Hambra, Shahrazad halls...
08 October 2013
Rated 5.0 out of 5.0 by Rayad Very comfortable
Great location close to airport and shopping center very clean and comfortable room
05 October 2013
Rated 5.0 out of 5.0 by heliopolis1603 Comfortable room
The staff are very welcoming knowledgeable and helpfull
Breakfast is tasty, various items and good quality of food
Room is comfortable, with full accessories and coffee, tea
flexible check in and check out timings
04 October 2013
Rated 4.0 out of 5.0 by Marwanb77 Always Good
I enjoy using The Hotel .. Regards
I wish from the Top Managment of this Hotel to care more at the Food and Baverege Department.
01 October 2013
Rated 3.0 out of 5.0 by FrankAgain Gym Etiquette is Horrible
Gym Etiquette is Horrible
Weights scattered across the floor. Loud dropping of weights and crashing stacks on the machines.
30 September 2013
Rated 5.0 out of 5.0 by Nageeb Nageeb Khalifa
Everything was up to standard. However, the Japanese restaurant while provide good quality food, I was very surprised of how it is way over priced.
29 September 2013
Rated 5.0 out of 5.0 by BDOH Great service
Wonderful staff - nothing too much trouble. Highly recommend it to anyone.
11 September 2013
Rated 1.0 out of 5.0 by Islam12 It was not good
My iPad was stolen from inside the room for me I will never stay again in the hotel steeling things from inside the room makes me feel unsafe inside my room and the hotel
08 September 2013
Rated 5.0 out of 5.0 by NadiaTania excellent stay
Great service and very comfortable rooms
Exceptional service and customer care from Ms. Nancy who took the extra step to make us feel at home. Many thanks to her
04 September 2013
Rated 5.0 out of 5.0 by Nohanu Wonderful stay
I have experienced an amazing service during my stay in intercontinental city stars and I'm looking forward to repeat it again.
25 August 2013
Rated 5.0 out of 5.0 by kb32 great location for family with kids
good hotel attached to the biggest shopping mall in Cairo great for kids, Big swimming pool, 5 star service, geat value.
25 August 2013
Rated 4.0 out of 5.0 Review of the main Restaurant & Toilets
While having breakfast during my last stay on the 13th & 14th of August , I noticed that there was a fly flying over the food... This is not the level that I was expecting in such a Hotel. I know that it is very difficult to set up an Air Curtains over a wide area , but I was not Happy to see it. In addition to that , when I took my little boy to the nearby toilets, there were not clean.
19 August 2013
Rated 4.0 out of 5.0 by Borhan Stay at Intercontinental City Stars
I would like to point put that my last stay at Intercontinental City Stars was great. Cairo was experiencing a difficult situation due to the on going political problems. The hotel was kept safe, staff were extremely helpful. Hotel operations went on perfectly dispute the difficult situation.
Front desk and room service were great patience and helpful.
18 August 2013
Rated 3.0 out of 5.0 by MoKaAb Nice room
Room, location, staff are excellent overall, need to improve significantly on food quality & house keeping
17 August 2013
Rated 5.0 out of 5.0 by drkattan78 nice furniture and kitchen accessories and bathroom very good
The hotel was comfortable and have a nice view from my room and stuff helpful and always smiling I am very pleased with u
16 August 2013
Rated 5.0 out of 5.0 by Biodun MEMORABLE STAY IN CAIRO
This was my third visit to Cairo and the second time I have stayed at Intercontinental City Stars. What a lovely place to lodge and have a feel of Cairo. With the adjoining shopping mall, the hotel is a visitor's delight and the ideal place to be. I can't wait to come back.
15 August 2013