Rated 4.3 out of 5 by 86
Rated 5.0 out of 5.0 by iserjio Enjoyed my stay!
It was great staying at the Intercontinental Hotel, and I've enjoyed all time there. There was minor misunderstanding, but I was pleased to see General Manager working as part of reception staff (you don't see this too often!!!) and she managed to sort things immediately and professionally. Clearly, the hotel is in good hands of carrying individual! I felt welcomed and like at home. I would wish to say the same about my other stays across the chain, but this is another story. Thanks again for the great time in Cancun!
28 January 2014
Rated 5.0 out of 5.0 by Viajeroturista 21 días inolvidables
Nuestra estadía inolvidable : llegamos el día 14 de diciembre desde el primer día nos hicieron sentir en casa ,el personal del hotel fue en demasía amable y cordial. De los ejemplos a destacar están El Capi Oligario, quien no demoro en hacernos sentir de lo más mimados. Sólo decir que desde el inicio nos sorprendía todos los días con alguna cosa o presente en la habitación, ni hablar de la comida del restauran El caribeño del cual sólo,podemos decir que en casi todas las ocasiones que comimos no solo fuimos atendidos excelentemente sino que en muchas ocasiones nos cocinaron platos de la mano del chef del restaurant exclusivamente para nosotros. Además del cariño expresado por parte del personal del hotel qüienes consentían a los más pequeños del grupo familiar cabe destacár la amabilidad de Airis quien siempre nos atendió como sí fuéramos de la casa. Además debo destacar el excelente comportamiento del Consierge del Hotel quien en muchas ocasiones nos ayudo con las reservacíones de restaurantes fuera del hotel. Además de estar siempre a la orden para cualquier ayuda que necesitáramos. Fuimos 14 personas que estábamos en el grupo y todos coincidimos que esta estadía fue una de las mejores en años. Por ultimo nuestro agradecimiento a la Gernte del hotel en quien descansa la responsabilidad del personal a cargo y a quien felicitamos por tan excelente personal.
28 January 2014
Rated 5.0 out of 5.0 by Eddy76 Probably Cancun's Best Resort
We have been coming to Cancun regularly for 35 years. We have preferred to stay at InterContinental Presidente exclusively for about the past 10 years. It is a quiet resort located on the best beach in Cancun.
All areas of the resort are kept super clean and housekeeping does a very thorough job daily in cleaning the guest rooms, which are very comfortable and up to date. If you should mention an issue about anything not to your satisfaction about your room, someone will come within about 30 minutes or less to resolve the issue and you will receive a call from the front desk confirming that all is well. The staff are very professional and friendly at all levels and seem to have good morale. Food and beverage service and quality at the resort restaurants and bars is very good, and if you want to vary from the menu and customize your order, they are happy to accommodate you.Our favorite waiter, Jimmie, is very attentive and will go out of his way for you. Food and beverage service out on the beach is excellent. Although all the waiters are good and friendly, two in particular, Martine and Bernardo will always greet you by your name and remember how you like your food or beverage prepared. The concierge (or Club) level rooms have a private restaurant/lounge that serves a complimentary breakfast and early evening appetizers and drinks that is very nicely done.The waiter Gregorio and morning cook Asalya do a great job. They will greet you and remember what your likes are. with a great attitude. All the waiters in the resort report to Celso Rodrigues who is constantly hurrying from one service area to another ensuring that service is maintained at a high level. He also makes a point of interfacing with guests to make sure everything is OK. The front desk personnel are very helpful and pleasant and the concierge, Adolfo is most accommodating; he even helped me learn to properly use my I-phone. It is nice that the resort has two locations on the property that provide free use of computers.What all of the above means is that someone is doing a fine job in the overall management of the resort. A resort functions to the image of its management. I say thank you to Nathalie Urban, the General Manager who has consistently made our experience at this resort a very good one through her hands-on overseeing of all functions of the resort. Things just seem to get better each year
Ms. Urban is very visible daily, and when she recognizes a repeat guest she will initiate a very friendly dialogue. When the General Manager is away on a business trip, a very capable Assistent Manager, Victorio, steps in so there is no management void.Now you know why we return at least annually. We are looking foreward to returning this April.
27 January 2014
Rated 1.0 out of 5.0 by bobiner Not exactly High End
Great location, with wonderful rooms and structure. Just not good customer service.
27 January 2014
Rated 2.0 out of 5.0 by pkorman Maybe I was expecting too much or ?????
There concierge service was exellent but that's it. When I was arrived at the Cancun airport there was no shuttle to hotel. I paid 70 dollars one way. I paid 30 dollars from hotel to airport at last day. Bell mans were terribel with english and they wer not move without tips. The selection of the food in lounge at the morning and night time were so limited with local fruits that was not eatable. Smell from AC units were like never cleaned filters. Cleaning maid were not fully trained. They missed wipe out cleaning spray not only glass doors also bath tubs too. Beds linen was not pressed and touches were not good with skin. I turned all lights in and out but not bright enough. My wife found a bug near toilet but not cleaned until we call for service. See attachment picture. Doors to balcony was not sealed so it was so noisy last two windy nights. I usually enjoyed stay in intercontinantal Seoul Korea but not this one.
13 January 2014
Rated 4.0 out of 5.0 by Marianne00 Muy buen servicio
Quisiera felicitarlos por mantener impecables las instalaciones del hotel presidente Cancun; donde me hospedé el fin de semana
Los cuartos están muy bonitos y las camas son súper cómodas
De servicio, casi todos en recepción fueron muy amables; pero sobre todo Carlos, del turno nocturno, excedió nuestras expectativas al ser amable en todo momento, estar al pendiente y hasta recordar nuestro cumpleaños
Gracias a él nuestra experiencia en Cancún fue muy agradable
Las únicas sugerencias que les daría para mejorar sería que calentaran el agua de la alberca un poco y que en el buffet hubiera jugos naturales porque sabían como a pintura...
Gracias por sus atenciones y saludos
13 January 2014
Rated 5.0 out of 5.0 by Geordie1964 Overall a great hotel made better by great staff
My wife and I stayed at the Intercontinental Presidente Cancun over Christmas and New Years. It was our first time at this hotel. I am a platinum member and was recognized as such immediately upon my arrival. With the hotel being totally full, they were unable to offer me an upgrade, however they did (Adolfo) offer me some Champagne and chocolate covered strawberries as an apology, which was fine with me and was handled very well.
Our entire stay was terrific thanks not only to a great hotel, but to outstanding service. From housekeeping to waiters/bartenders to hostesses, and front desk.
I would like to commend the following people for consistently great service.
Bernado, Ernesto, Jesus, Jabien and Anna. These were staff members we encountered on a daily basis and they did a terrific job.
We would definitely return to this location.
07 January 2014
Rated 4.0 out of 5.0 by akucchan little noisy .but GOOD
I stayed club room (can connecting).
next room's noise (at early in morning ,child's noise)
Room in the view is very nice,comfortable,but thet has no bathtub.
That is the second problem.
staff is kind ,smile,nice!
overall,this hotel is aged but well mentenance for staying.
06 January 2014
Rated 5.0 out of 5.0 by francesco p great hotel!
WONDERFUL STAY, GREAT BREAKFAST, WONDERFUL VIEW FROM THE 6TH FLOOR ROOMS, HUGE ROOMS, PLEASANT STAFF, ENORMOUS BEACH, VERY GOOD LOCATION!
06 January 2014
Rated 5.0 out of 5.0 by PACOSA Quiero regresar tan pronto como pueda
Realmente la experiencia fue gratificante, un descanso pleno y despreocupado. La comida excelente y el servicio muy profesional. Todo el personal es solícito y diligente, además de que la limpieza del la habitación siempre se realizó muy bien.
05 January 2014
Rated 4.0 out of 5.0 by Fearny71 Fantastic beach and breakfasts
I stayed for 11 days in December 2013.
Excellent buffet breakfast, the staff looked after us very well.
The beach is also excellent with plenty of sunbeds.
The hotel is very clean and tidy and is well maintained.
The location is within easy walking distance to bars/restaurants and short distances to airport and other areas of interest.
The only downside was not getting complementary teas and coffees in the room on a daily basis, it was the first day only.
I would stay again at this hotel as I did enjoy my stay very much.
01 January 2014
Rated 5.0 out of 5.0 by Alejo1978 Dormi como Bebe.
En general la calidad del hotel Presidente Intercontinental Cancun es muy buena; aunque si puede resaltar algo a demás de poseer una de las mejores playas del caribe. A mi me sorprendió mucho la comodidad de las camas; tenia tiempo de no dormir tan bien¡¡¡, el colchón es súper cómodo, las almohadas te arrullan :) , y el detalle de las cortinas automáticas que bloquean la luz te dejan dormir espléndidamente.
Gran desayuno, Playa única, Las mejores camas y Excelente servicio Razones para regresar.
23 December 2013
Rated 5.0 out of 5.0 by Mari37 Best surprise ever!
Don’t be misled by its façade. Once you enter the hotel you can see it has been remodeled. The rooms are modern and nicely decorated….and have a great shower. I slept very well and was not disturbed by street noises as my room was on the lagoon side. But the best and the reason for being at this resort was the beach – wow…the best by far that I have seen in my life – and trust me, I have seen a lot beaches around the world. The staff is very caring and offer you a genuine smile. The resort was really quiet – I can’t stand the “all-inclusive” resorts, where you are surrounded with hyperactive youth, loud music and in-your-face staff… so I am glad that there are still options out there that can offer me the perfect place to unplug! Thank you Presidente Intercontinental!
I highly recommend to enjoy the food served at the restaurants – top quality (try the Caribbean lobster tail!) and don’t miss the martinis prepared by Gustavo, the bartender at Tequila Bar. You will not be disappointed!
22 December 2013
Rated 1.0 out of 5.0 by BPtrip Good beach location
Let me start with positive thing about the hotel, the location was great, the breakfast was also good. And the help that I got from the door/baggage service was also excellent. With all these positive, I can't overcome the negative experience, I experienced from the hotel. The front desk lobby service that I got was so poor and in fact it probably the worst customer service I experienced in my life being in so many hotel. It made so angry with the situation and them not being understanding after long flight, and it was very frustrating. I don't understand why management is training them like this. And the room that we got the bed was small, and we found a spider in my room, we even have picture to prove it. With all this said, it was something that won't derail us, but service that we got from the front desk will derail us from not coming back to this hotel. Unfortunately, I don't see myself and my friends visiting back at the same hotel.
09 December 2013
Rated 4.0 out of 5.0 by Picker Valuable hotel
everything is nice but WIFI at room really bring me upset.
05 December 2013
Rated 5.0 out of 5.0 by Rita6 Amazing Experience
This was our first trip to Mexico and we saved the best 'till last.
We checked in after an eight day trip around Mexico with lots of plans to sightsee still on the list of things to do.
When we arrived at the fabulous InterContinental Cancun Beach Resort we didn't move from the place for three days!!
We had everything we needed - superb beach, fabulous swimming in the many pools, terrific food - the best lobster every in my life (and I have eaten plenty in my 50 years). Even great shopping.
We stayed in a fabulous room with stunning views over the ocean. Nothing was too much trouble for the staff - ideas, suggestions, things to do - but as I said we stayed in our wonderful hotel world.
The vibe was great. Having spent many happy holidays in the Caribbean it was a super reminder and it didn't disappoint in the bars.
Can't wait to re-visit and this time we'll stay longer!!
02 December 2013
Rated 5.0 out of 5.0 Best way to assess this hotel
Is to go onto the fantastic beach and then walk either right or left. Only by looking at the beach available to neighbouring hotels can you really appreciate what a fantastic location the InterConti has. And the beach is what we are really here for isn't it?
The rest of the hotel is just as fantastic though - and made by the staff. Whether it's the guys serving breakfasts or complimentary cocktails in the upstairs lounge or the barman on the beach, nothing is too much trouble and all done with a smile.
My wife and I had lobsters done two different ways in the restaurant one night; both delicious and maybe the best I've ever tasted - and I've eaten lobster all over the world from Sydney to London - with Aldo Zilli's lobster, chilli and chips the only real rival.
Rooms are well- appointed and comfortable. Reception first class. I had an internet problem that made accessing my BA flight home boarding pass difficult. No problem at all - all sorted within minutes.
So yes, a big thumbs up. Only other hotel I've stayed in that comes up to this standard recently was the Hotel Arts in Barcelona and the prices there make your eyes water! Enjoy!
26 November 2013
Rated 5.0 out of 5.0 by Antonn44 Excelent service and excelent instalations
The hotel has excellent facilities and a staff with excellent attitude, very helpful and polite. A comfortable room, very quiet, I could sleep well throughout my stay. My daughters were delighted with the pool and the beach. The breakfast buffet has excelent food. Highly recommended for family vacations. I was very pleased with my stay.
24 November 2013
Rated 5.0 out of 5.0 by tangey Lovely beach experience, great property, HARD bed
This is on the very best part of cancun beach, tranquil seas, shallow waters out to 100 yards, great beach traditional style sun shades, nice pool area.
The room we had on the 5th floor overlooking the beach was superb, except in one item. The BED. It is HARD. It is a kind of solid piece of mostly unforgiving foam that does not at all provide a welcoming experience.
Other than that item, This was a memorable holiday.
23 November 2013
Rated 5.0 out of 5.0 by MartinT01 Excellent staff
Manager, front desk people, waiters, bell boys, eveyone with a very warm and personalized attention makes a great team and turn the hotel be my favorite in Cancun.
It has happened several times to see the manager very attentive to guests.
Besides they have the best beach in Cancun.
19 November 2013
Rated 4.0 out of 5.0 by mkarq comfortable bed
The only thing I dont like is that the design of the hotel in general could be anywhere in the world, I prefered that the hotel belong to the place, so when i am in the beach it wolud be a hotel with that feeling.
14 November 2013
Rated 5.0 out of 5.0 by RichardM Still The Best Hotel In Town
This was our second time back to the Presidente this year, and again it exceeded our expectations. The staff is so helpful, kind and just fun to be with. They cater to your needs without being overbearing. The value for the price is good.
Some locals stay over the weekends and gives the guests a great chance to interact with the locals. We've made some great new friends there. The food is good, the staff awesome, the beach the best in Cancun, and the location great!
If you're looking for a "jumping place" where the booze flows, the people party all night, and you're staggering back to your room...this isn't the place for you. If you want great rooms (newly renovated), a real family atmosphere, good food at a reasonable price and the opportunity to interact with the staff, locals and management...this is the hotel for you.
On many of our stays, the General Manager, Nathalie has personally greeted us...and is always most helpful, kind and courteous. All the employees call us by name and wait on our every need. Being at the Ambassador Platinum level in the IHG family of hotels, this hotel rates very high on our score card.
As one TV commercial said; "Try it...you'll like it!"
11 November 2013
Rated 2.0 out of 5.0 by Spaa Nice place with rude management
hotel doesn't care about IHG.
Decent place if you can avoid management. They are rude and unprofessional. (Seen drinking on job and unapologetic)
Rooms are not quiet.
Good deals on tours in lobby.
03 November 2013
Rated 4.0 out of 5.0 by soundgarage Great located
I choose this hotel for a pros-list of reasons,
-Location across the bus stop,make easy to move in out the hotel by convenient and with a/c & wifi bus public transport.
-The rate was quite similar than a same group ihg holiday inn and i choose breakfast buffet incluided for a good price.
-The prime category of intercontinental above other hotels.
-There was a points extra in my reservation rate.
What i found later as Pros there.
-The swiming pool are simple incredible clean,nice,huge and warm comfortable with 4 or 5 hidrojet-jacuzzi good enough for the hotel guest size.
-The beach is one of the best in all Cancun clean and calm
-The Hotel rooms are not many as new hotels keeping the hotel in a silence enviroment.
-The Restaurants have good enough different meals for all kind of guest.
The Cons i i found there,
The staff (just 1)are slow when the check in(9pm) and dont know my book rate incluiding breakfast how it works,need take long time to review and review it.
The room is not as i expected no garden view as room rate description,those rooms have a backyard area with 2 chairs blocking any kind of view with a wall,some it never shows at the hotel photos gallery website.,I dont choose the ocean view room because must the time we stay at beach or pool side area at day time when the open view can be great to choose that room category.
I think no matter garden or open view room for the category of intercontinental have to be a up level than any other hotel category and for this one in cancun is not like that.
I know what the check in staff talk about when mention this room few guest choose it as there is totally isolated and the feeling is not really good.
02 November 2013
Rated 5.0 out of 5.0 by TinyTexan Best beach in Cancun, beautiful view, and great service.
This hotel definitely has the best beach in Cancun. The water is lukewarm, you can walk a great distance in with the water level still under 4 feet and very gentle waves, if any. The ocean view is absolutely beautiful. The hotel is in a good location, clean and well maintained with great staff to assist your every need. Gregorio in the Club Lounge is friendly, serves great Margaritas, is very helpful and goes out of his way to assist all guests. The hotel is an older hotel, but the location, food, staff, and beach far overcome the dated building. I enjoy staying here for a relaxing vacation.
27 October 2013
Rated 2.0 out of 5.0 by ivan7660 Not Presidente Quality
We reserved a room with a king-sized bed and smoking. We were placed in a room with two twin beds and no-smoking facilities.
Upon complaint, we were moved to a room that had a king-sized bed and a patio in the basement.
I have stayed at many Intercontinental Hotels and even Holiday Inns with better beds, room facilities and ambience. I did not expect the lack of quality from this hotel.
25 October 2013
Rated 4.0 out of 5.0 by ronchon great beach
best beach in Cancun, not too much waves for the kids
16 October 2013
Rated 2.0 out of 5.0 by CanadianTraveler The person delivering my fruit basket left the door open, and no one seemed to care!
In fairness, the hotel itself was beautiful.
However, the entire experience was tainted by a VERY unfortunate incident.
I had checked into the hotel, and had gone out to dinner. When I returned, my door was open. The night latch was set so the door could not close.
I entered, and the room did not look disturbed and my computer was still on my desk....and the room safe was still closed.
Then I noticed a fruit basket had been delivered to the room, and surmised that the delivery person had put the latch in place and not removed it when they left.
I called and was put through to a "manager" who said "Oh, sorry!" but did not seem surprised or upset. The next day when I was checking out, the very polite woman looking after me, essentially said the same thing.
I had assumed someone from the hotel would contact me, but it is now 4 days and NOTHING.
Clearly leaving a guests door open for the evening is a bigger event in my life than in theirs......leaving me to wonder if this is routine behaviour.
11 October 2013
Rated 5.0 out of 5.0 by Rafabeni Best beach in Cancun
This hotel is in the best streach of beach in Cancun, the sand is beautiful and and the water warm, calm and transparent. The pool is as warm as the ocean. The staff will bend over backwards to help you...
... I do wish they would have an all inclusive plan.
06 October 2013
Rated 3.0 out of 5.0 by littlering small rooms and good service
small rooms, logoon view rooms on the 3rd floor do not really have logoon view, bathrooms are dated; nice pool area; breakfast is too expensive and has less selection; staffs are friendly and helpful
03 October 2013