Rated 4.5 out of 5 by 230
Rated 5.0 out of 5.0 by DON CHAVA E X C E L E N T E
UNA EXPERIENCIA MARAVILLOSA TRANQUILIDAD ALBERCAS SUPERLIMPIAS ALIMENTOS MUY BUENOS ATENCION DEL PERSONAL FINISIMA QUE DECIR DE LA PLAYA,SU AREA DE DESCANSO DE LA MISMA,UNICA COSA QUE NO ME GUSTO DE ESA AREA ES UN SEÑOR QUE INSISTE EN LLEVARNOS EN SU LANCHA A PASEAR AUNQUE UNO LE HAYA DECHO QUE NO.COMENTARIO APARTE ES QUE SE LO RECOMENDE A UN COMPADRE HASTA LE SAQUE FOTOS A LAS INSTALACIONES,NO ME CREIA QUE REALMENTE ES UN LUGAR DE DESCANSO CERO RUIDOS EXTERNOS,ALBERCA PARA ADULTOS.POR ALGO VOLVIMOS MI FAMILIA Y YO.ES LA SEGUNDA VEZ QUE VAMOS Y ESPERO SEGUIR YENDO CADA AÑO
28 June 2014
Rated 5.0 out of 5.0 by MHaque Nice Hotel with Beautiful Beach
Friendly Staff and clean and comfortable room .... Beautiful white sandy beach....
26 June 2014
Rated 5.0 out of 5.0 by KingGeorge Una escapada maravillosa
Supero mis espectativas, el trato del equipo, la comida, las bebidas, todo fenomenal.
Muy recomendable si se quieren escapar un rato de la rutina y relajarse por completo.
24 June 2014
Rated 4.0 out of 5.0 by el 12 Trabajo
Buena estancia y muy buen servicio, perdón pero no puedo escribir más solo fui de trabajo,
24 June 2014
Rated 5.0 out of 5.0 by rcham Excelente Servicio
Excelente servicio del staff, ubicacion y limpieza
24 June 2014
Rated 5.0 out of 5.0 by Ricrey Great experiance
My stay at the Presidente in Cancun was the best that I have had. The whole staff was really outstanding very helpful and very thoughtful. I was extremely impressed and I will recommand this resort very highly. It was the best trip that I have had.
23 June 2014
Rated 5.0 out of 5.0 by J&B70 Outstanding care and service.
The Presidente is a place you hate to leave and then you count the days till you can return. We have been several times now and each stay we have enjoyed consistent quality of care and service. The beautiful rooms, extraordinary beach, is equally matched by the exceptional quality of the staff. I believe this is a reflection of top management. The General Manager, Nathalie, obviously sets the right tone for a five star attitude in her staff. Her personal interest in guest satisfaction is evident from arrival to check out. We must also mention and give special thanks to Adolfo, the Concierge, for his always exceptional help and assistance. He fulfilled every request and more. We also had a very detailed and thorough room maid. For ten(10) nights and eleven(11) days we were made to feel like family. The chef and restaurant staff demonstrated a high quality of attention and served marvelous food. Therefore we only ate away from the hotel one time. We highly recommend the Presidente for a superior quality and restful vacation hotel.
21 June 2014
Rated 5.0 out of 5.0 by JGCR Estancia
Llevo muchos años perteneciendo a The Club del Presidente y sigo saliendo satisfecho de las estancias que puedo aprovechar en las instalaciones de los Hoteles propios y filiales.
19 June 2014
Rated 5.0 out of 5.0 by HappyTraveller2014 What a great memorable stay!
My fiancée (girlfriend at the time) and I stayed at this hotel for a week in May. I was planning to propose to her during this vacation, so I took a lot of time to do the research. I made the right choice picking this place. Nathalie made our experience very special and truly memorable.
The staff went an extra mile with everything they possible could and could not do! They even sent a bottle of champagne to our room the night I proposed. Top level service, which is successfully maintained by the hotel management. Great kudos to you! Job well done. Nothing but the positive emotions every day of our stay.
Hotel has two restaurants on its premises and both have very delicious food. Prices are fair as well. We would definitely suggest to try Caribbean lobster as it was not only very tastefully prepared but also is local and not exported anywhere. If you are looking for less formal but more relaxing experience, second restaurant provides a very unique feel. You can have tasty fire grilled tacos as you sit on the beach (most of the tables are literally on the beach) with your feet in the perfectly white sand.
Have I mentioned the beach? Oh, wow!!! Best beach in Cancun. What a location! Seriously, if you are looking to go on vacation and beach quality is important to you – this hotel would definitely be number one option (at least for our family). The sand is not washed off like a lot of the other Cancun beaches. It is very wide and looks and feels virgin. The water is very calm, clear and provides great swimming and Jet skiing experience. There is no random people traffic, because there are no other hotels on the left side (only private villas). And we walked all the way we could to the right side of the beach; no other hotel had such a great view.
Overall, we would give very strong 10 out of 10 for the hotel. Great Location. Best Beach. Good food. Exceeding any possible expectations customer service!
19 June 2014
Rated 4.0 out of 5.0 Unas estupendas vacaciones
Viajamos con nuestro bebe de 1 año y medio y por tal motivo pasamos mucho tiempo en la habitacion e instalaciones del hotel.
La playa es de las mas hermosas que he visto en Cancun, la piscina tiene siempre la temperatura exacta. El Desayuno Buffete es excelente aunque no muy variado.
Tal vez el precio es algo elevado pero hasta ahora lo ha valido. Mi unica queja es el servicio de Internet, es LENTO y CARISIMO.
19 June 2014
Rated 5.0 out of 5.0 by nornanee One of the best vacations!
What can I say. Our trip to Cancun was wonderful. We stayed at the Intercontinental for 2 weeks. We upgraded to a suite. Worth every penny!! It was fabulous! Gorgeous view everyday! It included breakfast (Always wonderful) and appetizers in the evening. Which was really dinner. Unlimited wine, etc. The staff was amazing Big shout out to Salvador and company in the dinning room. They were so nice. Adolfo was so helpful and charming. Jessica at the front desk did a wonderful job as well. The beach is spectacular. We went all over Cancun and looked at all the other "Fancier" hotels. The Intercontinental by far had the best beach!! And the fact that it was next to a residential neighborhood helped minimize the beach vendors. No loud music either, like other resorts! Just pure relaxation!! Food was really good too., Best burgers!!!
We definitely plan on going back. Thanks guys for a real treat at your wonderful establishment!
16 June 2014
Rated 5.0 out of 5.0 Great vacations in the Presidente Intercontinental - Cancún
I have to say "THANK YOU"... Yes Thank you in capital letters because my wife and I have greats moments and enjoy a lot all the amenities, the beach and the beautiful Cancún...
I will recommend every body Cancún and off course that they enjoy it in the Presidente Intercontinental Resort.
All of you compromise us to come back at this great hotel...
14 June 2014
Rated 5.0 out of 5.0 by aspenjoe Hotel
Just a great experience.
Beautiful hotel, room, beach, service, staff.
13 June 2014
Rated 1.0 out of 5.0 by cabbage1 Fell below my expectations
This hotel fell well below my expectation. But I'll try and be as positive as I can. Here are all the good things I encountered during my stay.
The house cleaning lady was thorough, friendly and professional.
Breakfast was good overall with beautiful beach views.
Beach is excellent - the best in the area.
Gym overlooks the pool which is cleaned daily
Location is also very good
Great views up both sea and/or lagoon
Clean bedroom with large comfortable beds. AC noise is not loud. bathroom had good lighting and was clean.
Some of the negatives:
Some of the staff were friendly and courteous, others weren't, particularly the catering staff.
Our particular room was noisy as it was facing the lagoon/carpark. The windows are single glazing and did not filter out traffic noise/car alarms - this usually matters at night.
When checking out, I smiled, said good morning, but I wasn't even asked if I enjoyed my stay. Perhaps he knew?
I voted 1 star for 'Poor'. 2 stars is for 'Fair' and I don't think it was a fair experience.
12 June 2014
Rated 5.0 out of 5.0 by EstrellaA Excelentes habitaciones
Las habitaciones han sido remodeladas y su diseño es cómodo y agradable. El personal atiende a los miembros de IHG Rewards con particular esmero.
11 June 2014
Rated 5.0 out of 5.0 by RyanMN Great property & accommodation; even greater staff!
We were treated very well upon arrival, being greeted by Nathalie, the GM, and also Adolfo, the concierge. They made our arrival comfortable even though we arrived well before the normal check-in time.
We were given the highest level of customer service, which we have come to expect from IHG properties, especially the Intercontinental flagship name. The wait staff in the club lounge was quite friendly - provided excellent service, helpful suggestions and answered all of our inquiries.
We have visited other properties in Cancun, many which were more expensive and/or newer. The friendliness of the staff and the quality of the beach were what differentiates this property from all of the others. Our rooms were spotless and our treatment was perfect.
Many thanks to Nathalie, Gregorio, Adolfo, Ricardo, Samuel and the entire staff for making our stay relaxing and memorable. We will be returning as soon as our schedules allow!
11 June 2014
Rated 5.0 out of 5.0 by gerardo_mgd Estancia en hotel
La estancia en el hotel fue excelente, los servicios del restaurante y comida excelentes ... rico el sabor de los alimentos que se preparan. El hotel cuenta con una muy bonita playa ...
10 June 2014
Rated 4.0 out of 5.0 by Edgar72 beach
the deep of the beach is excellent, the quantity of beds in the beach are more good
09 June 2014
Rated 5.0 out of 5.0 by RichardM Great Hotel Experience
We just returned from ten days of continuous rain in Cancun, Mexico. We stayed at the Presidente, Intercontinental hotel, and if it wasn’t for the staff of the hotel it would have been a washout. Many of the days we were able to sit on the beach, under cabanas, watching the rain surround us...but the staff stayed on their posts and made even the rain times, fun times. From the beach waiters, to the restaurant staff they took care of our every need.
The food has been significantly upgraded and equaled any restaurant in Cancun. Our steak and lobster dinner at Casa Brava, Presidente’s main restaurant, was delicious and one of the best meals we had in Cancun. Attention to details seem to be the order of the day at the Presidente. Every request we made was fulfilled with a smile and an eagerness to please. From reservations to outside activities to hailing a needed cab, the staff made a rainy vacation into a happy, relaxing, fun filled time away.
I would recommend this hotel if you’re looking for more than just a all-inclusive. The upgraded rooms are awesome, the beach...the best in Cancun, and the staff, from the front door men to the executive staff, goes above what even the experienced traveler expects. You can stay on site...or try the many wonderful activities and restaurants in Cancun...and the staff will be there to fulfill your every pleasure. This is a hotel worth your consideration and reservation. This is definitely a five star resort.
09 June 2014
Rated 4.0 out of 5.0 by Baita Muy lindo hotel
Muy buena ubicacion, la playa excelente. La variedad de la comida muy buena y la calidad tambien.
Fue una muy buena experiencia.
09 June 2014
Rated 5.0 out of 5.0 by Mark877787 Exquisite
We had an ocean view room for three nights.
The hotel is very clean and comfortable and is located on a fabulous stretch of beach just close enough to the restaurant/bar scene to have easy access but far enough to have solitude and quiet if you wish.
The room was cleaned thoroughly and promptly every day. It was quiet and our air conditioning worked well so we slept soundly every night.
The Front Desk Staff at this hotel were very helpful, respectful and kind. They would take the time to answer all our questions and offer suggestions on our plans. They actually gave us personalized service, remembering our names. This hotel and staff made our stay memorable because we were free to explore and did not have to deal with any 'issues' which sometimes occur when in a foreign Country.
We would like to thank Nathalie for personally seeing us off and inquiring about any needs or suggestions, that is a nice touch.
08 June 2014
Rated 5.0 out of 5.0 by Arby53 Fine Luxury Great Staff
The entire staff made us feel as honored guests. Everyone we encountered made our stay a memorable one. The food was fantastic, the setting delightful, and what more can we say about the staff. The General Manager even came out to welcome us as Platinum Elite members and provided us with a special experience.
This is one of the finest hotels at this price anywhere in the world...We will definitely be back real soon.....
06 June 2014
Rated 4.0 out of 5.0 by mexicolover Nice memory
Everything was good except that room was a little dusty and there are 2 unknown charges to my account. Food was good, all the staff was very friendly and beach was beautiful. Thank you for the lovely memory.
05 June 2014
Rated 5.0 out of 5.0 by vanh jacq
We had a perfect time at the Presidente. When we have the time and opportunity we will visit again.
Besides the beautiful location, the beach and the wonderful ocean view rooms, it was the staff who made our stay special. The staff members are doing their utmost best to make you feel welcome.
They have a pleasant way of showing hospitality and take good care of their quests.
Checking in was efficient and very friendly. Breakfast at the unique beach restaurant was a delight. The quite and beautiful beach is one of the best in cancun.
05 June 2014
Rated 5.0 out of 5.0 by Robert G C Excelente atencion
El personal que labora en Intercontinental Cancun son muy amables atentos y serviciales.
El hotel a pesar de que tiene mucho tiempo de construcción, lo conservan en excelente estado y esto permite disfrutar de tranquilidad y comodidad en las instalaciones.
Gracias al Staff y en particular a Jose (camarista) y Luis (Concierge)..
Mi esposa y yo disfrutamos de una excelente semana..
05 June 2014
Rated 5.0 out of 5.0 by djavier08 Un hotel genial
El hotel esta en la mejor zona de cancun y con la mejor playa, aun que un poco caro, recomendaría ver la opción de todo incluido o buffet
04 June 2014
Rated 5.0 out of 5.0 by FINeas FELICIDADES
QUIERO FELICITAR A TODO EL PERSONAL POR HABER HECHO DE NUESTRA ESTANCIA ALGO INOLVIDABLE, ESPERAMOS PRONTO VOLVER A TENER EL GUSTO DE HOSPEDARNOS CON USTEDES!
04 June 2014
Rated 5.0 out of 5.0 by Javes Estadia en el Hotel Presidente Cancun Resort
Desde el primer dia de llegada al hotel, todo el personal nos atendió con mucho cariño y esmero. El personal de los restaurantes nos sirvieron con sumo respeto, siempre buscando la forma de agradarnos.
Quedamos muy complacidos con todo el personal del hotel y con todas las atenciones de que fuimos participes durante toda nuestra estadía en Cancun.
03 June 2014
Rated 5.0 out of 5.0 by KainGado Excelente servicio y excelente descanso
El personal es muy atento. Siempre son cordiales y respetuosos. Siempre sonríen. Puedes descansar plácida y cómodamente.
02 June 2014
Rated 4.0 out of 5.0 by Kooee Great for short term stay in busy Cancun
Great service, clean and comfortable room (great A/C), a bit stoic/ old front look but great location and pool/ restaurant areas and great value.
02 June 2014