Rated 4.5 out of 5 by 245
Rated 5.0 out of 5.0 by RyanMN Great property & accommodation; even greater staff!
We were treated very well upon arrival, being greeted by Nathalie, the GM, and also Adolfo, the concierge. They made our arrival comfortable even though we arrived well before the normal check-in time.
We were given the highest level of customer service, which we have come to expect from IHG properties, especially the Intercontinental flagship name. The wait staff in the club lounge was quite friendly - provided excellent service, helpful suggestions and answered all of our inquiries.
We have visited other properties in Cancun, many which were more expensive and/or newer. The friendliness of the staff and the quality of the beach were what differentiates this property from all of the others. Our rooms were spotless and our treatment was perfect.
Many thanks to Nathalie, Gregorio, Adolfo, Ricardo, Samuel and the entire staff for making our stay relaxing and memorable. We will be returning as soon as our schedules allow!
11 June 2014
Rated 5.0 out of 5.0 by gerardo_mgd Estancia en hotel
La estancia en el hotel fue excelente, los servicios del restaurante y comida excelentes ... rico el sabor de los alimentos que se preparan. El hotel cuenta con una muy bonita playa ...
10 June 2014
Rated 4.0 out of 5.0 by Edgar72 beach
the deep of the beach is excellent, the quantity of beds in the beach are more good
09 June 2014
Rated 5.0 out of 5.0 by RichardM Great Hotel Experience
We just returned from ten days of continuous rain in Cancun, Mexico. We stayed at the Presidente, Intercontinental hotel, and if it wasn’t for the staff of the hotel it would have been a washout. Many of the days we were able to sit on the beach, under cabanas, watching the rain surround us...but the staff stayed on their posts and made even the rain times, fun times. From the beach waiters, to the restaurant staff they took care of our every need.
The food has been significantly upgraded and equaled any restaurant in Cancun. Our steak and lobster dinner at Casa Brava, Presidente’s main restaurant, was delicious and one of the best meals we had in Cancun. Attention to details seem to be the order of the day at the Presidente. Every request we made was fulfilled with a smile and an eagerness to please. From reservations to outside activities to hailing a needed cab, the staff made a rainy vacation into a happy, relaxing, fun filled time away.
I would recommend this hotel if you’re looking for more than just a all-inclusive. The upgraded rooms are awesome, the beach...the best in Cancun, and the staff, from the front door men to the executive staff, goes above what even the experienced traveler expects. You can stay on site...or try the many wonderful activities and restaurants in Cancun...and the staff will be there to fulfill your every pleasure. This is a hotel worth your consideration and reservation. This is definitely a five star resort.
09 June 2014
Rated 4.0 out of 5.0 by Baita Muy lindo hotel
Muy buena ubicacion, la playa excelente. La variedad de la comida muy buena y la calidad tambien.
Fue una muy buena experiencia.
09 June 2014
Rated 5.0 out of 5.0 by Mark877787 Exquisite
We had an ocean view room for three nights.
The hotel is very clean and comfortable and is located on a fabulous stretch of beach just close enough to the restaurant/bar scene to have easy access but far enough to have solitude and quiet if you wish.
The room was cleaned thoroughly and promptly every day. It was quiet and our air conditioning worked well so we slept soundly every night.
The Front Desk Staff at this hotel were very helpful, respectful and kind. They would take the time to answer all our questions and offer suggestions on our plans. They actually gave us personalized service, remembering our names. This hotel and staff made our stay memorable because we were free to explore and did not have to deal with any 'issues' which sometimes occur when in a foreign Country.
We would like to thank Nathalie for personally seeing us off and inquiring about any needs or suggestions, that is a nice touch.
08 June 2014
Rated 5.0 out of 5.0 by Arby53 Fine Luxury Great Staff
The entire staff made us feel as honored guests. Everyone we encountered made our stay a memorable one. The food was fantastic, the setting delightful, and what more can we say about the staff. The General Manager even came out to welcome us as Platinum Elite members and provided us with a special experience.
This is one of the finest hotels at this price anywhere in the world...We will definitely be back real soon.....
06 June 2014
Rated 4.0 out of 5.0 by mexicolover Nice memory
Everything was good except that room was a little dusty and there are 2 unknown charges to my account. Food was good, all the staff was very friendly and beach was beautiful. Thank you for the lovely memory.
05 June 2014
Rated 5.0 out of 5.0 by vanh jacq
We had a perfect time at the Presidente. When we have the time and opportunity we will visit again.
Besides the beautiful location, the beach and the wonderful ocean view rooms, it was the staff who made our stay special. The staff members are doing their utmost best to make you feel welcome.
They have a pleasant way of showing hospitality and take good care of their quests.
Checking in was efficient and very friendly. Breakfast at the unique beach restaurant was a delight. The quite and beautiful beach is one of the best in cancun.
05 June 2014
Rated 5.0 out of 5.0 by Robert G C Excelente atencion
El personal que labora en Intercontinental Cancun son muy amables atentos y serviciales.
El hotel a pesar de que tiene mucho tiempo de construcción, lo conservan en excelente estado y esto permite disfrutar de tranquilidad y comodidad en las instalaciones.
Gracias al Staff y en particular a Jose (camarista) y Luis (Concierge)..
Mi esposa y yo disfrutamos de una excelente semana..
05 June 2014
Rated 5.0 out of 5.0 by djavier08 Un hotel genial
El hotel esta en la mejor zona de cancun y con la mejor playa, aun que un poco caro, recomendaría ver la opción de todo incluido o buffet
04 June 2014
Rated 5.0 out of 5.0 by FINeas FELICIDADES
QUIERO FELICITAR A TODO EL PERSONAL POR HABER HECHO DE NUESTRA ESTANCIA ALGO INOLVIDABLE, ESPERAMOS PRONTO VOLVER A TENER EL GUSTO DE HOSPEDARNOS CON USTEDES!
04 June 2014
Rated 5.0 out of 5.0 by Javes Estadia en el Hotel Presidente Cancun Resort
Desde el primer dia de llegada al hotel, todo el personal nos atendió con mucho cariño y esmero. El personal de los restaurantes nos sirvieron con sumo respeto, siempre buscando la forma de agradarnos.
Quedamos muy complacidos con todo el personal del hotel y con todas las atenciones de que fuimos participes durante toda nuestra estadía en Cancun.
03 June 2014
Rated 5.0 out of 5.0 by KainGado Excelente servicio y excelente descanso
El personal es muy atento. Siempre son cordiales y respetuosos. Siempre sonríen. Puedes descansar plácida y cómodamente.
02 June 2014
Rated 4.0 out of 5.0 by Kooee Great for short term stay in busy Cancun
Great service, clean and comfortable room (great A/C), a bit stoic/ old front look but great location and pool/ restaurant areas and great value.
02 June 2014
Rated 5.0 out of 5.0 by IamJohnGalt Exceeded expectations
Immediately recognized as Ambassador and checked in by concierge. Booked two rooms and each were outstanding. Pool, bar and club lounge were excellent. Highly attentive staff throughout hotel.
Adolfo the concierge, arranged for us to return our rental car locally rather than the airport, thus making our departure more convenient.
We visit Cancun each year and from now on will stay at this hotel.
31 May 2014
Rated 5.0 out of 5.0 by Exigenciapura Felicidades
Felicito a todo el equipo y lo recomiendo a quien me pregunte
29 May 2014
Rated 5.0 out of 5.0 by Igor54 EXCELENTE
Desde la llegada nos recibieron en la mesa de miembros Ambassador con una agradable bienvenida por parte del ejecutivo así como la gerente, ambos finísimas personas. El cuarto excelente con vista a la playa y alberca. En el cuarto nos esperaba fruta y agua de bienvenida y por ser nuestro aniversario recibimos de cortesía una botella de vino blanco espumoso y fresas cubiertas de chocolate. La playa en sin duda una de las mejores en cuanto al tipo de arena, agua, palapas, toallas.
La comida en los restaurantes en muy buena, la amabilidad de los meseros se nota y se agradece. El único punto para mi gusto que es una área de oportunidad para mejorar en lo referente a la comida es un platillo típico de la región Tacos de Cochinita Pibil la verdad es que si no lo pueden servir bien es preferible eliminarlo del menú. En general la experiencia fue excelente y muy recomendable.
22 May 2014
Rated 5.0 out of 5.0 by PHANATIC UNBELIEVEABLY GREAT SERVICE
Every year my sister and I spend 18 days at this hotel. We were made to feel like princesses from the minute we stepped out of the taxi. We were greeted with hugs and kisses from everyone starting with the doormen. The concierge made a guest room available to us until the cleaning of our room was finished and took care of details such as dinner reservations and answered any questions which we had. Even the Manager, who remembered us from our previous stay, came out to greet us. We both had colds, and one of the Chefs that remembered us from previous stays, made sure that the soup delivered to us by Room Service was hot. He even sent us a plate of mangos with strawberries because he knew we liked it so much. When the gardener saw us walking to the pool, he would grab our towels and beach bags and carry them for us. The staff could not do enough to make our stay at the hotel an enjoyable vacation. We truly look upon the Presidente Cancun Resort Hotel as our second home and of course will return there again. We feel so comfortable there and we also feel very safe.
20 May 2014
Rated 5.0 out of 5.0 by Misa--- Gran Servicio
Simplemente para agradecer de manera personal al servicio que se nos otorgo durante la estancia.
Que si bien de principio no se nos otorgo la habitacion que nos hubiera gustado por la ocasion, de inmediato se encontro la mejor manera de cambiarnos, de una manera muy servicial.
Nos atendio su compañero de Equipo, Salvador y en todo momento estubo pendiente de cualquier necesidad que solicitaramos asi como a su seguimiento.
De igual manera agradecer al personal de Barra dentro de la Alberca, en las toallas, el servicio a la habitacion, la limpieza del cuarto, el resto de los elementos del Lobby, etc.
Gracias, exito y buen dia!!!
19 May 2014
Rated 5.0 out of 5.0 by carlangas Vacaciones de reposo
Tuve la oportunidad de estar recientemente hospedado con mis padres, quienes son personas de edad y nos quedamos con una muy agradable satisfacción y agradecimiento, principalmente por el profesionalismo, atenciones y amabilidad del grupo de colaboradores que laboran con ustedes, las comodidades que brindan sus instalaciones, su ubicación en la playa y como lo comento mi madre en la pequeña carta de agradecimiento que tuvieron a bien ver, el trato tan atento que tuvo la Srita. Sharim para con ellos que los hizo sentir como en casa. Finalmente reciban de parte de mis padres y mio nuestras felicitaciones por contar con tan excelente equipo de mandamos nuestros saludos respetuosos y nuestros deseos de poder estar nuevamente visitándolos en tan bello lugar.
19 May 2014
Rated 5.0 out of 5.0 by Silky P Indian wedding at the Presidente!
We came to the Presidente Intercontinental for my brother's wedding from 4/23- 4/27/14. We had looked at many other resorts for hosting this special event, but Presidente Intercontinental was definitely the right choice! It was beautiful, clean, friendly, and great food! Other resorts are all inclusive, and the food is made in too large quantity and not fresh. At the Intercontinental Presidente, all the food was prepared fresh for our guests, and they accommodated vegetarians and food allergies, so nice of them!
Other resorts dont have a true, full white sand beach like Presidente Intercontinental does. At this resort, there was more than enough room to have a beautiful ceremony! Also, the quality of water is exceptional here! the water is bright blue, with no seaweed, and made our pictures look like we are on the perfect paradise escape!
The rooms are spacious and clean, and dont smell like ocean water as many other cancun resorts smell like. The staff at this resort is sooo nice! Everyone was willing to help and make sure our guests were treated like family. Angie, our hotel wedding representative, worked so well with Joss, our wedding coordinator. When our family didnt have time to check the details, Angie and Joss made sure everything was perfect! Our guests said they had never seen such a well organized event, night after night! The poolside event was festively lit up, and the Garden dance party was in the perfect location, and the indoor reception looked beautiful!
Nathalie, the general manager, took the time to talk to our family multiple times! I have never seen the general manager of a large resort take the time and effort to make sure that the bridal party had a special place to get ready and the couple had the best accommodations possible on their special wedding night. She took the time to make everything perfect, and always did it with a smile!
We are so glad we chose Presidente Intercontinental for our special wedding event! I recommend this resort without hesitation for anyone looking to have a wedding, and especially if you are looking for a place to host an Indian Wedding, put this place as #1 on your list! It is perfect in every way possible.
Our guests still havent stopped talking about how much fun they had in the pool, at the Tequila bar, at the poolside restaurant/bar, and how nice the staff are at the Presidente!
We cant wait to return to this resort again for some rest and relaxation! Silky, Sunny, Shradha
18 May 2014
Rated 4.0 out of 5.0 by Un Riminese Me gusto mucho.
Premeto que soy italiano y el espanol no es mi idioma principal.
Me he quedado en el hotel desde el 6 hasta el 11 de mayo.
Tambien si no he podido disfrutar todas las instalaciones del hotel, mi estancia fue muy muy agreable.
En particular me encantaron la disponibilidad y la atencion del personal todo, la alberca llamada de relax, la playa es la mas bonita che consigui en Cancun y bien en la Riviera...
Pero todos los servicios fueron de alta qualidad.
Espero regresar a este hotel lo mas antes posible, y siempre se estare en Cancun me quedare alli.
Un cordial saludo a todos.
13 May 2014
Rated 5.0 out of 5.0 by riodavi Una excelente experiencia
El personal de hotel es un gran equipo humano que me hicieron sentir realmente alguien en el hotel y no solamente un huésped más, todos se entregaron apasionadamente para hacerme sentir bien y esto mismo pude ver que era igual para todos los huéspedes.
Las instalaciones son excelentes, tuve oportunidad de estar en las habitaciones remodeladas las cuales quedaron magnificas y con esa vista expectacular al hermoso mar realmente las hacen únicas en Cancún.
Definitivamente espero volver pronto a ese gran hotel y volver a disfrutar esa gran experiencia.
12 May 2014
Rated 5.0 out of 5.0 by Brazilian Guest Surprise after surprise
The kindness and attention of the hotel team was remarkable since my arrival with my wife at the hotel. Recognized as an IHG Rewards Program members, we were kindly welcomed by the manager and later on by the general manager herself, who told us about an upgrade on our room choice. That was really a surprise, even greater when my wife and I got to the "room" assigned to us. That was great! What an upgrade! Beside this, surprises continued as we looked through the glass doors leading to the balcony, showing the Cancun's ocean view, of spectacular beauty. The accomodation's facilities were great, including the useful wi-fi connection offered free of charge for those IHG Rewards Program members. Among other advantages, the housekeeping was perfect. Our stay was enhanced in well being by efficiency and seriouness of the staff, committed to offer guests the best service. From all, let me namely refer to Ana, who we constantly met at the two excellent restaurants in the premises and during early evenings "happy hours" promoted by the hotel on the floor we have stayed in, as well as Roberto, the beach attendant who took care of us by the sea. Let me also mention the quality of the food served in the restaurants, of international level with a taste of Mexico, as well as the snacks and drinks at the beach. Regardless the upgrade we had, I strongly recommend this hotel to all those who visit Cancun.
12 May 2014
Rated 5.0 out of 5.0 Las habitaciones están increíbles
Había escuchado que el hotel era de los antiguos en Cancun. El hotel fue remodelado y la habitación que me asignaron está increíble... la modernidad de las habitaciones, el detalle del baño con vidrio es genial y con una vista increíble. Las camas son muy cómodas
El personal del hotel es muy amable y la comida es buenísima....
11 May 2014
Rated 5.0 out of 5.0 by Latin America Guy Servicio y atencio Excelente de parte del Personal y Gerente General
La atencion del personal y el Gerente General fue excelente durante mi estadia que desde el momento que llegue fui recibido como un Top Ejecutivo que quiere ser recibido cuando uno llega de un viaje largo. Desde el momento de la entrada al hotel, el portero y los bell boys lo reciben a uno como si fuera un Ministro o Embajador ! La recepcion inmediatamente me reconocio por mi nombre y fui reconocido como miembro Elite del IHG Rewards program que es vital para un ejecutivo que viaja globalmente. Las comodidades de la habitacion, la vista al mar, la ubicacion del hotel es uno de los mejores en Cancun como la limpieza de mi habitacion diaramente fue espetacular ya que la housekeeping del hotel saben dejar una habitacion bien limpia y agradable. El servicio y el personal en los restaurantes y bar durante mi estadia fue lo que me llamo la atencion debido que al atendimiento y servicio del personal fue unos de los mas cordiales y atenciosos que he tenido en mis viajes de negocios! Nota 10!! El hotel ofrece la mejor playa y visita al mar de Cancun y eso nadie lo tiene en Cancun! Ojjala pudieramos tener este tipo de gente en otros paises que se necesita el ejemplo de estos empleados del hotel. La internet o wifi que es ofrecido gratis cuando uno es un miembro del IHG Rewards Program es una herramienta muy util para los negocios y funciono sin ningun problema de conectividad. La comida que pude disfrutar en los restaurantes durante mi estadia fue de una calidad excelente debido al reconocimiento mundial de la cocina internacional que los hoteles Intercontinental Presidente ofrece a sus huespedes! Yo recomiendo este hotel a cualquier persona que venga de negocios o de placer ya que tiene todo para ofrecer lo que un huesped necesita en sus viajes!
11 May 2014
Rated 4.0 out of 5.0 by Rosa M Cargos desconocidos
Al revisar mi factura encontrè un cargo que no me pertenecia y la Srita que me atendiò fué Muy amable al ayudarme a comprobar que no nos correspondia y nos lo cancelò
11 May 2014
Rated 5.0 out of 5.0 by mawad Beautiful beach, even better staff
Yes, the Presidente has the best beach in Cancun. The hotel is located next to a residential area + thus is more quiet + secluded than the other hotels. The beach area is large, the water is calmer. If you need to stray from your beach chair you can take a sailboat ride with Paul, a genial local sailor who can be found on the beach most days.
The staff really defines this hotel. Many of them have been with the hotel for a very long time. For example, Francisco + Benjamin have been at the front entrance for over 30 years. Bernardo + Martiniano, beach + sometimes restaurant waiters, provide outstanding service. We met these employees on our first visit in 2002 + they continue to amaze us with their hospitality. Adolfo + Salvadore of the concierge staff gave us warm welcomes + assisted us many times. We are treated like friends from everyone, from the clubroom staff to Jesus at Cana Brava and the el Caribeno personnel. Our last visit was in March of this year, and was so great, we are returning this May. We credit the entire hotel staff in their efforts to make guests feels so welcome.
10 May 2014
Rated 4.0 out of 5.0 by Belinda M Enjoyable & Relaxing
This was my second trip to this hotel and the hotel out did themselves for the second time! The hotel beach and pool areas was perfect for relaxing and enjoying time with friends. The hotel team was always very friendly and helpful no matter what our question or need might have been during our stay. And you have to try the chips & guacamole it is incredible, fresh and the perfect snack while by the pool or on the beach under a cabana! We had breakfast each morning on the club level where the hotel offered a variety of fresh fruits, pastries and cooked to order omelets perfect start to the day! I can't wait to go back again and stay longer than 2 days! Great job team Intercontinental Presidente Cancun Resort !!!!!
10 May 2014