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Concierge Photo
Adolfo de la Torre

Insider Tips


Exchange money

The local currency is Mexican pesos (MXN). Kinldy be informed that as per federal law, non Mexican citizens can exchange up to $1,500 USD in cash per month. Be prepared to present your passport when exchanging money at the bank or at exchange currency desk at the hotel.
One of the few non-all inclusive resorts offering a relaxing and authentic Caribbean getaway experience. Guests can soak up the sun from morning until the day’s last sunrays, lounge under shady palm trees with feet buried in powdery white sands, enjoy a variety of water sports or simply admire the amazing turquoise sea. When the sun sets, the resort offers tropical-dining options, including local cuisine prepared by an award-winning chef.

Guest Reviews



  • Restaurant & Lounges

    El Caribeno serves savoury Caribbean seafood, Cana Brava and the Deck Bar offers a variety of snacks and fruits on the beach, and Tequila Collectio...
  • Amenities & Services

    Fitness Centre with latest cardio, elliptical and weight machines equipment with TVs to help pass the time. An outdoor pool view and garden view, I...

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...

InterContinental Presidente Cancun Resort

  • Blvd Kukulkan Km 7.5
  • Cancun , 77500
  • Mexico
  • Front Desk +52-998-8488700

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, Spanish, French

Pet Policy

Only guide dogs are allowed to stay in the hotel premises.
  • Local Time

    6:44 AM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking
    Guest Reviews
    Rated 4.6 out of 5 by 362 reviewers.
    Rated 5.0 out of 5.0 Great stay! An excellent hotel--highly recommended. The service was truly five-star and the room was quite luxurious. 03 March 2015
    Rated 5.0 out of 5.0 by Best customer service in the world From the time I stepped out of the airport shuttle until stepping back into the the shuttle to leave, I experienced the most unbelievable, attentive customer service from every single employee at this property. It was truly amazing. All were genuine and helpful. The property itself is located on a beautiful beach with easy access to dining and shopping. The room was modern and comfortable with a great view of the Gulf (I love how my desk faced the window looking out at the Gulf). The general manager personally thanked me for staying and asked if there was anything that could have made my stay better. It was almost perfection; the only knock I have is that the standard internet was not consistent, and yes, despite the great service, that might impact my choice to stay there again...the internet and staying in contact with home and work is just too important. 02 March 2015
    Rated 5.0 out of 5.0 by Huge improvement We had memorable stay in Cancun. Noticeable improvement to the property compared to our previous stay there in September 2012. It's about time that the property gets a refreshing facelift inline with the times. I'm especially happy to see that they got rid of the time share sales staff in what is now the lobby and bar area. The staff generally was incredibly accommodating and well trained in the art of customer service. I would like to especially take note of the phenomenal and exemplary concierge services of Adolfo. I've been to over 50 different Intercontinental properties globally and he definitely ranks in the top 5. I must commend the leadership team at that property as they clearly have demonstrated their dedication towards striving to be a leading luxury hotel in the area, the Intercontinental way. We will definitely be back. 01 March 2015
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