Rated 4.0 out of 5 by 63
Rated 4.0 out of 5.0 by 4Globetrotter Off Season at the Carlton
It's true that the decor is shabby chic, but this is a 100 year old hotel and very quaint, clean and comfortable. We passed entirely on the 41 euro buffet breakfast. The fitness center offered tread mills, elliptical and a weight center. The hotel is within close walking distance of the main shopping street and train station. As IHG platinum club members, we were upgraded at check-in in spite of reviews to the contrary. We used IHG priority club points for a three night stay but also paid down the total points required resulting in a reasonable nightly rate. Visiting during the off-season probably worked to our advantage and afforded us the opportunity to apply for ambassador status for which we got an additional room upgrade and we enjoyed a room with a seaside view. The location and staff are excellent.
29 November 2013
Rated 5.0 out of 5.0 by SO67 great location and comfortable bed/room
great location in front of the sea. Comfortable room and bed. Complete and various breakfast.
25 November 2013
Rated 5.0 out of 5.0 by Enisarchitect Room with a view
I m staying twice a year. It was nice and confortable. It is nice to know same receptionist or consierge to answer your requests.
18 November 2013
Rated 5.0 out of 5.0 by TheAxe Excellent experience!
I have stayed at hotels all around the world, but so far my stay at the InterContinental Carlton Cannes has been the best ever. The hotel has a magnificent location in a beautiful city and the room I stayed in was superb, especially for the price. But most of all I would like to compliment the lovely lady who served me when I checked into the hotel and when I checked out. I wish I could recall her name. I hope that management at the hotel read this review, and determine who served me when I checked in and compliment her on the best customer service I have ever received anywhere in the world.
My native language is English, but I prefer to practice my French while in France. I chose to use French when speaking to the lady behind the counter. She spoke to me slowly, clearly and she assisted me. It was a pure delight to be served by somebody with such a fantastic attitude to customer service. She should be rewarded for her excellent customer service ethic.
16 November 2013
Rated 5.0 out of 5.0 Very good hotel
I travel all over the world for my business. This time was for leisure and to run the Marathon of Nice Cannes. It was really a very good service and support for all runners present at this hotel.
Room was nice and clean.
14 November 2013
Rated 2.0 out of 5.0 by Hasse007 The bad and the good
note: i will recommend if the cons are solved!
normally i do not write many reviews. but this one i specific want. as i expected big from this hotel in Cannes.
Maybe only movie stars in Cannes get service?
- very good quality of food (but overpriced see below - and compared to Dubai IC it was all but good", location of hotel prefect.
- rooms (at least ones we got upgrared to which was royal ambassador should be prefect upgrades) old, worn, need renovation especially the carpet!
- staff was "helpfull", but not professional. like they worked there to long and did not want to. car was ouside, 5 staff members staying just there, asked one for the keys, said something to another and nothing happens!
- very loud, one can hear people in next room speaking. there was further party somewhere close to lobby, 3 levels up we could here the music LOUD. very bad.
- breakfast is overpriced at 41 euro p/breakfast. even kid of 11 got charged 41 euro, eat only 1 bread and a milk. kid of 8 was charged one of two breakfast, at checkout one was removed.
- at checkout was charged 75 euro internet, which was never used on 1 of the 2 rooms. all family used the free internet option and only myself (as elite member) used the fixed. had to explain triple time that it was not to be charged.
i guess that's all the major.
28 October 2013
Rated 1.0 out of 5.0 by NicolasR Deeply desappointed, again.
Last year during Tax Free my experience was close to a nightmare.
A room so small I never could imagine I could ever found in a five star / palace; with a awful view on the trashes and I don't even want to know what; no electrical plugs working; etc...
This year, after having reminded to the clerk my last year comments made while checking out (thought it would be kept in my history...), I have been proposed another room, the new style one.
Better in terms of design and decoration, but still far from the level of the competition worldwide. Details where far from perfect.
And this year, service was very very poor, to the exception of the clerks at the check-in desk. Worst most probably at the restaurant.
To the exception of maybe one young waitress, this was close to unacceptable. And price: 41€ for a buffet, for that price you expect at least a minimum of education and respect, and service...
Prices as well for wifi are outrageous.
I believe it had been my last stay at the Carlton in Cannes, and I will recommend to no one, for business or leasure.
28 October 2013
Rated 5.0 out of 5.0 by Sarahmagpies I love the Carlton hotel!
Imagine waking up and looking out of your window to see the pre-dawn twinkly lights in the harbor and the promise of another perfect day in Cannes. The Carlton is every bit as breathtaking and as exciting as you imagine it to be.......class, style, opulence and the romance of the south of France at any time of the year. I will count down the minutes until I am back in your arms again my Carlton hotel.
21 October 2013