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Chicago Magnificent Mile

Rated 3.9 out of 5 by 809 reviewers.
Rated 5.0 out of 5.0 by Great, great hotel We stayed at the Intercontinental Hotel in Chicago for two nights and loved it. I couldn't imagine a nicer hotel. The hotel staff was really knowledgeable as was the concierge. As far as dining, breakfast was good but expensive, as you would expect in a five star hotel. What we didn't expect though was the wonderful bar food at Michael Jordan's restaurant. Quality food with Macdonald prices. All in all a great couple of days. 19 July 2014
Rated 5.0 out of 5.0 by Very pleasant stay Comfortable room in a hotel beautifully situated in the city center. One regret: not being able to access the top of the historic tower 17 July 2014
Rated 5.0 out of 5.0 by Oh what a night! Recently, my now-husband and I celebrated our trifecta wedding ceremony/cocktail hour/reception at the Intercontinental Hotel Chicago. It was in a word, fantastic. What we wanted seemed fairly simple to us. Finding it...not so much. Until we found the Intercontinental. From our initial meetings to our food tastings through our actual wedding day, everything was handled with the utmost class and respect for our wants. The staff couldn't have been more accomodating. Their attention to our needs (needs that we didn't even know we had!#, was amazing. The service#s) were flawless. Chris Schmidt and his staff made everything seem effortless, which of course, it was not. While we won't be getting married again, we would HIGHLY recommnend this to anyone who wants the ease and flexibility of a one stop-shopping wedding venue without losing the personal touch the Intercontinental provides. Bonus points: the location cannot be beat! 16 July 2014
Rated 1.0 out of 5.0 by They need to fix their systems to have happy customers The line was amazingly long when I checked in about 11pm. They gave me two Starbucks vouchers acknowledging that this wasn't right. The room had an amazingly loud air conditioner and horrendous smell. I was just too tired to change rooms that evening, but did so the following morning. The staff were nice about changing rooms. Seems that they had heard of the smell problem before. Moved to the 20th floor with the downside of the move being the fact that every elevator ride was a lengthy one with many stops. No express elevators to the higher floors. Had a golf outing and wanted to get my car early, but nobody answered the garage desk when I called - about 5:45am. Was late to the golf outing. When I reached the garage valets, the people couldn't have been nicer, though. When my wife showed up two days later to get a key to the room - same lengthy line. Then the person in the fitness center wanted to charge me for my "free" use of the fitness center. All in all, this hotel need help. 16 July 2014
Rated 5.0 out of 5.0 by Great hotel I have never stayed in downtown before, but can't imagine a better experience. I know all downtown hotels are expensive, but I was very glad we had the wedding party rate :) 16 July 2014
Rated 2.0 out of 5.0 by Not much for the money I understand that you're paying for the location in a place like this, but the prices were outrageous, and everything cost extra. For example, there were charges for any items *moved* in the refrigerator, $10 for a bottle of water, a $12 fee to use the (very crowded) workout room, $30 for the continental breakfast. Also, they charged an additional $240 "hold" on my account ('for incidentals"), over and above the cost of the room, which was not released for several days following the stay. This caused me to max out my credit card, which was unexpected. Also found the staff to be polite, but not friendly, and didn't go out of their way to help. Also, the "suite" we were staying in was actually just one standard-sized hotel room, with a pull out couch that when pulled out left just enough space to *wiggle* past it to the bed. Very crowded for being a "suite," not at all what the picture looks like on the website. And the whole place smelled funny. The pool was disappointing; just an athletic-type pool like you'd see at a gym; no steps or shallow end for leisurely swimming. 16 July 2014
Rated 1.0 out of 5.0 by Reception and Noise - People at the reception seem to have stopped smiling. I walked down to the reception and said good morning ... and there was no response at all. - the air conditioning machine on top of the next door property is quite noisy. Sound proof windows would be useful. - no stock of slippers / sandals for the room. Other hotels have them normally in the room for the guests. 15 July 2014
Rated 4.0 out of 5.0 by Business in Chicago The room was in good shape. The meeting rooms were a little outdated. As mentioned before, the TV did not work propery which was a dissapointment as I wanted to watch the World Cup matches. 15 July 2014
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Chicago Magnificent Mile
  • 505 North Michigan Ave
  • Chicago , IL , 60611
  • United States
  • Front Desk +1-312-9444100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Afrikaans, Arabic, German, Greek, English, Spanish, French, Hindi, Croatian, Indonesian, Italian, Japanese, Dutch , Punjabi, Polish, Slovene, Serbian, Tagalog, Chinese

Pet Policy

Guests with pets must reserve the Historic Tower. There is a 100USD fee, 50USD which is refundable. Dogs and cats without size restriction. Pets must be kenneled when guests are out of the room. Please contact hotel in advance to rent a kennel, if needed.
Pet Deposit $100.00 per stay
  • Local Time

    3:27 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 34 Room(s) with Accessibility Standards
    • Parking
    • Special Needs