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Chicago Magnificent Mile

Rated 3.9 out of 5 by 861 reviewers.
Rated 5.0 out of 5.0 by Beautiful hotel and wonderful people Staff was so helpful and kind. Great service, beautiful hotel, great location, great experience! Wish the room was a tad bigger but can't really complain. 17 August 2014
Rated 5.0 out of 5.0 by Wonderful Visit Overall our stay was great, mostly because of one member on the staff. We had to change rooms twice in the historic tower (the rooms were grossly outdated), then Malcolm took over, he put us in an updated room in the same tower with great views. He could not have been nicer during our entire stay. The concierge staff were really nice. We found the front desk staff less than cordial and there were always long lines. The renovated wine bar was very nice. Overall, we would come back to this hotel in a heartbeat !! 17 August 2014
Rated 5.0 out of 5.0 by Great Experience Our family of 5 (including 3 young children) was looking to spend a 3 day weekend in the "big city". Great location (right on the Miracle Mile), friendly/service oriented staff (we were upgraded to a queen suite when we checked in, we were given a few vouchers for free tall coffees at Starbucks, and the kids were also given a few light up bouncy balls), and reasonable rates (esp. for a downtown location). The bed was extremely comfortable. We also enjoyed free wireless as an IHG member. 17 August 2014
Rated 1.0 out of 5.0 by Not an IC level when it comes to rooms and service No club level, no glasses no decent cups, plastic bags for laundry! Internet disconnect frequently or very very slow! Service very bad, management worst, calls not answered, or they make you wait for a long period and don't call you back! Rooms very ordinary not 5 star level Needs renovating, worst intercontinental I have ever been to 16 August 2014
Rated 5.0 out of 5.0 by Very nice room comfortable bed, and good service I like the location of the hotel. The convienience of the restaurants in the lobby is a plus. The staff was professional and friendly The overall atmosphere and ambience of the hotel is nice. 14 August 2014
Rated 2.0 out of 5.0 by Good location - very poor and arrogant service Nice location of the hotel, but I would not stay there again, as you can not rely on what you are told by the "service" personel in the reseption, either by phone or in person. The personel is only interested in getting your money and not giving a service. This is the worst intercontinental hotel I ever have stayed in, in terms of service. I was told several times that breakfast was included in my rate. When I phoned the hotel before I booked, when I checked in I was told that breakfast was included, and when I phoned to the Reseption the next day I was told the same. Still the hotel tried to charge me an additional fee for the breakfast, which I dont Think is fair. The hotel just told me that when not specifically mentioned on the booking the breakfast is not included and that I must have misunderstood Them. The hotel agreed that the hotel have been giving wrong informations at least two times to the customers, but choose not to honnor it. The room was not cleaned very good either and the sheets on the bed were "broke" 14 August 2014
Rated 2.0 out of 5.0 by Will not stay at this hotel Forgot one of my favorite shirt in the closet during my stay there. Called the hotel the next day, but my shirt had mysteriously disappeared. Not even an apology offered. Will not stay at this hotel, and will not recommend this hotel to anyone. 14 August 2014
Rated 4.0 out of 5.0 by Location and rooms quality Excellent location on magnificent miles. Good restaurants nearby. Fabulous for shopping area. Everything is near and accessible by foot . Very good breakfast . Rooms are big enough and bed provides a good sleep. Room service is good. Concierge service not really smile faces but competency . I would definitely stay there again 13 August 2014
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Chicago Magnificent Mile
  • 505 North Michigan Ave
  • Chicago , IL , 60611
  • United States
  • Front Desk +1-312-9444100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Afrikaans, Arabic, German, Greek, English, Spanish, French, Hindi, Croatian, Indonesian, Italian, Japanese, Dutch , Punjabi, Polish, Slovene, Serbian, Tagalog, Chinese

Pet Policy

Guests with pets must reserve the Historic Tower. There is a 100USD fee, 50USD which is refundable. Dogs and cats without size restriction. Pets must be kenneled when guests are out of the room. Please contact hotel in advance to rent a kennel, if needed.
Pet Deposit $100.00 per stay
  • Local Time

    6:52 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 34 Room(s) with Accessibility Standards
    • Parking
    • Special Needs