Rated 3.9 out of 5 by 617
Rated 5.0 out of 5.0 Nice lobby, check in was fast and easy. Rooms nice.
Overall good experience. The ac could have been colder.
The maintenance person came up fast to try to fix it.
20 May 2013
Rated 4.0 out of 5.0 by Tiks Great location
Fantastic location for the shopping and key extractions. Great facility and restaurant. The breakfast buffet was at the low end of my expectation if you compare it with InterCon hotels in Europe and Asia. It was too simple and lack of selection choice. Otherwise, this is a great place to spend the weekend.
19 May 2013
Rated 2.0 out of 5.0 by Sandcastleken Room was okay.
Not worth the money. Nickel and dime attitude. Pay for what normally comes with a room.
18 May 2013
Rated 2.0 out of 5.0 by Chica72 Nice bedroom but too small
The bedroom was nice and clean, but too small. the bath towels were really bad, cheap quality and really old. I went with a prepaid package but they charged me the room fees on my credit card so I had to argue via phone some days later we left the hotel. It was my first stay at an Intercontinental Hotel and I was expecting a better experience.
18 May 2013
Rated 3.0 out of 5.0 by Glenn52 Visitor
We were on the 32nd floor. The Hotel staff was very friendly and informative. While the room was comfortable in respect to bedding, beautiful glass shower, etc. I was quite surprised to see a hotel of this caliber have no dresser in the room, therefore no drawers in which to put clothing, and that the TV was on the farther wall alongside the bed rather than in front of the bed, so that one had to lie sideways in bed to watch it, and the person farther from that wall had to lie sideways and look over the 1st person to see the tv.
The lobby was very nice. The bellman who loaded and took down our luggage when we left came outside and then turned our luggage over to one outside to load it into the shuttle. I had aready given the initial bellman a nice tip, and then felt I was supposed to tip the second one too, who did very little at that point.
18 May 2013
Rated 5.0 out of 5.0 by Mammajojo Great weekend
Great location, nice room but small. Very nice staff and knowledgable. Beautiful pool! There were a lot of extra charges, which we were not used to but I guess that comes with hotels in the city.
17 May 2013
Rated 5.0 out of 5.0 by Pilot601 Weekend In Chicago
My wife and I travelled from the Detroit area to Chicago to meet with my wife's sister and her husband who came in from Lincoln, Nebraska.
When we arrived we were treated like royalty from the moment we pulled up by the front door in our car. The concierge found us two rooms on the same floor which made thing very convenient.
The room was clean and beautiful and we had a great view of the river and Lake Michigan.
The entire staff of the InterContinental does an excellent job to make their guests happy. We will highly recommend the InterContinental to our friends and family.
17 May 2013
Rated 5.0 out of 5.0 by lou74 Very helpful staff. Great staff!!
We were very well served as soon as we arrived. The person who took our bags at curb found us a stroller for our 3 year old. She was given a crown upon arrival and a new one the next day when she groke hers. They were helpful with directions and many other things during our stay.
17 May 2013
Rated 4.0 out of 5.0 by GramM38 adequate
Saturday buffet brunch was excellent. For a "King" room, ours was quite small and cramped, and there was a perpetual damp odor in the bathroom. Adequate for a single night stay, but wouldn't want to extend the time. Too long a line (20 + minutes) and wait for taxi. Overall, I was disappointed.
16 May 2013
Rated 2.0 out of 5.0 by DCguest1 Very Disappointing
The hotel is well-located and in good condition. However, I was very disappointed by several things: (1) a fee of $17 for internet service -- even much less expensive hotels now offer free wifi; (2) a fee of $12 to use the Fitness Center -- again, much less expensive hotels all have FREE exercise equipment; and (3) a $57 per night parking charge. These fees detract CONSIDERABLY from the overall experience at your hotel. I was also very disappointed that I could not check in to my room when I arrived at 1:30 pm; I was told I would receive a call when a room was ready -- never happened. At 2:15 pm I inquired and was told that there were still no rooms available -- perhaps I looked exasperated because a manager or someone then instructed the desk clerk to "find a room" and one was found.
In short, this is not the Intercontinental experience I have experienced in the past at other properties. Very disappointing.
15 May 2013
Rated 4.0 out of 5.0 by Dev2013 Almost great!
I really enjoyed staying at the intercontinental. The history of the build was intriguing and the location was prime. My sole disappointment with the intercontinental was the up charges for Internet, the pool, and the fitness facility. I would rather it have cost $10 more per day and all have been included. Instead we skipped our workouts and used our phones to connect our tablets and computers. But the rooms were large (we are use to a closet in NYC) and clean. The staff was informative and accommodating!
14 May 2013
Rated 5.0 out of 5.0 by momandaughter Great Service!
Great Get Away!
Fantastic Food !
Very Friendly and Knowledgeable staff - for food locations!
Thanks for being a part of our wonderful weekend!
13 May 2013
Rated 2.0 out of 5.0 by TICKEDOFF21 Cramped and Overcharged more than once
I would not recommend this hotel or chain to anyone. Second time staying at Intercontinental and was charged things that I was not supposed to be charged. No one seems to know what to do or what is going on. They give one price over the phone and then when you are checking out, they hit you with a host of other charges. Room was about as big as my closet. For the price they charge, rooms should be bigger. No room and cannot use the refridgerator. If you even move an item in it, you will be charged. I WILL NOT EVER STAY AT ANOTHER INTERCONTINENTAL, ESPECIALLY CHICAGO!!!!
13 May 2013
Rated 5.0 out of 5.0 by Mickey235 Wonderful stay
Enjoyable space was a wonderful stay. Great brunch!
Would like the internet to be free or included in the cost of the room as well as the fitness center
11 May 2013
Rated 3.0 out of 5.0 Not as good as previous visits
I have to say we were somewhat disappointed in our most recent visit to the IC Magnificent Mile. It didn't match up to what I expect as a Platinum Member and certainly was not as good as our last visit, two years ago.
I'm hoping this was only a bump-in-the-road and not a view of what the future holds for ICHotels.
11 May 2013
Rated 5.0 out of 5.0 by Ncwise American Girl Package is Outstanding!
We spent 3 nights here with the American Girl package. My 6 year old grandaughter loved all the amenities just for her and I liked the value compared to other rooms on the Magnificent Mile. We would definately stay here again.
11 May 2013
Rated 4.0 out of 5.0 by TAFVA Towers are significantly different
Grand tower rooms are much smaller than other tower. They also don't have computers set up to access hotel services or information like the other tower's rooms.
Not sure if air is affected by hotel HVAC, but had trouble breathing both evenings while sleeping. I stayed in a condo a couple blocks away the night after I checked out and had no problems breathing while sleeping, so it wasn't the Chicago air quality.
11 May 2013
Rated 5.0 out of 5.0 by muleman1 Business trip
This hotel is located in a good location. The staff is very friendly and more than willing to help. The resturant has average food.
10 May 2013
Rated 5.0 out of 5.0 by aab33 great base for exploring Chicago
From check-in to check-out, every contact with InterContinental's staff conveys the message that your business is appreciated and your comfort is their concern. Add to that that the property is beautiful and well maintained. It is situated right on the edge of downtown and the Magnificent mile and it is impossible to beat the location for convenience and scenery..
10 May 2013
Rated 5.0 out of 5.0 by Anna0712 Great Stay. Great Location
Fantastic location in the heart of Chicago. Close to shopping, restaurants and attractions. Beautiful historical hotel (the pool is spectacular).
10 May 2013
Rated 5.0 out of 5.0 by nancyo comfy place
Had a nice weekend...super comfy beds, close to restaurants, shopping, etc. Beautiful pool, fast elevator...quiet...need I say more?!
10 May 2013
Rated 5.0 out of 5.0 by JRl4 Chicago Birthday
Grand hotel in the heart of it all. First class experience.
09 May 2013
Rated 4.0 out of 5.0 by Liner Overall experience
I love the hotel, disappointed that I asked twice to have light in the closet fixed and it never was. Otherwise was excellent stay.
07 May 2013
Rated 5.0 out of 5.0 by CORTINA64 EVERY THING PERFECT AS ALWAYS
EVERYTHING PERFECT AS ALWAYS, i love the location that is close to every thing that i need in chicago
06 May 2013
Rated 4.0 out of 5.0 by nnnn9 General
1. The breakfast buffet was excellent. The cook in the kitchen was super friendly and served as a good example for how to give guests great service. In addition, the addition of burrito, pancakes and other fresh made options made the breakfast a memorable experience.
2. The pool is beautiful
3. One thing that personally annoys is that the WiFi isn't complimentary and that specifically in the Chicago hotel there was an extra charge for using the gym equipment which I have yet to encounter in other hotels outside or within IHG. It was a bit disappointing.
05 May 2013
Rated 3.0 out of 5.0 by GFalls Great room, but lacking 21st century amenities
I thought the hotel room was great. Location was excellent. Room was very comfortable and our basic hotel needs (pillows, extra towels, a rollaway bed, very convenient starbucks in the lobby) were met expediently and by a very polite and well trained staff. However, that did not make up for the galling lack of amenities one would expect paying a premium price for a hotel nowadays. WiFi was not included in the room and was very expensive. Also no access to the gym without an additional daily fee. I felt nickel and dimed and while I enjoyed sleeping in this hotel, I do not think I would stay here again.
05 May 2013
Rated 4.0 out of 5.0 by nicolas75flyertalk Historic grandeur, central location, nice suite
The bedroom suite historic tower is around 70sqm.
Recent soft renovation. Quite elegant, but could be more luxurious.
Great view over the city. Quiet (can hardly hear street noise as it is on high floor).
One seating area, desk, Bose radio
Bedroom with desk, very comfortable bed, iPhone dock
2 bathrooms with separate walk-in shower, small bathtub. Agraria amenities.
2 flat screen television sets with large selection of cable channels (but no international channels).
No vanity set, no shoe shine set. No foreign socket. No stationery.
- Central location
- Large and elegant suite
- Superb indoor pool
- Great view
- Fast wifi
- The historic tower is really beautiful (the floors where are located the ballrooms are simply stunning).
- Breakfast is expensive and somewhat disappointing (poor choice of products, very poor selection of bread, terrible pastries, and it can be challenging to order some basic sunny side eggs). Still, service is professional.
- Service at the hotel might be inconsistent (very smiling and professional lady at check out at the Ambassador desk, but at the same Ambassador desk terrible guy at check-in who hardly says hello and acts as a robot; great bellboy who took care of my bike, but terrible other bellboy who took 20 minutes to find out the code to get back the bike, and stored my coat just upon other luggage - with no hanger - without any attention). When taking back my bike, I noticed a note from management in the staff elevator saying that bellboys of the hotel missed the mystery shopping review by not acknowleding the mystery shopper.
- Late turn-down service (after 9pm).
The hotel has the potential by decor to be a great hotel, but still should work to get a real luxury touch (more luxurious interior design, more consistent service).
For dinner, I do recommend Avec, a great trendy bistrot gastronomique. Meat lovers can also run to David Burke's restaurant at the James (5 minutes walk from InterContinental).
Architecture lovers cannot miss Frank Llyod Wright's Robie House, Mies van der Rohe's IIT campus, Rem Koolhaas' Tribune Campus IIT (20 minutes by bike from the hotel).
03 May 2013
Rated 4.0 out of 5.0 by StoneAgeMan Clive is the man!
Clive took care of us as if we were family. Overall, staff is great. They are friendly, in-the-know and happy to help.
02 May 2013
Rated 5.0 out of 5.0 by DJDJ Great Staff
The staff at the hotel really makes the difference. I believe the hotel has one of the best doorman ever - Will. Every visit I have, even many months apart, he always remembers me. He is always smiling and very friendly - even when he is getting cabs in awful weather. He is also very heplful when asked about the Chicago & the area around the hotel.
01 May 2013
Rated 4.0 out of 5.0 by Mikesgene Good Location at a Good Price
Assuming you're looking for everything that goes with downtown in a big city the Intercontinental on Michigan was a good location and the price pretty reasonable for a downtown hotel.
Staff were helpful in pointing me in the right direction and the room was quiet though the heating/air conditioning fan was a bit much at times unless you turned it down or off manually.
Usually enjoy staying at IC hotel and this was no exception.
30 April 2013