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Chicago Magnificent Mile

Rated 4.0 out of 5 by 901 reviewers.
Rated 1.0 out of 5.0 by Bad experience Room was quite small and bathroom felt grungy. Worst of all was that guests had to pay an additional fee to use a subpar gym. Staff was very mediocre ... Uninterested in being helpful. Was very overpriced compared to much better hotels in the area. Do NOT recommend! 20 November 2013
Rated 5.0 out of 5.0 by STAFF SERVICE Absolutely Magnificent Service on the Miracle Mile !! 20 November 2013
Rated 5.0 out of 5.0 by Kids cannot wait to return We were in Chicago for a two day family trip to the museums. Very happy to be upgraded to a junior suite. Boys each had their own bed (rollaway bed also used) and we had two spacious bathrooms. The view of MIchigan Avenue was great. We walked everywhere and had no trouble finding food. The hotel' s breakfast buffet was excellent but a bit pricey. We had Starbucks for the second day. We could not ask for anymore pleasant conditions nor more friendly staff! Can't wait to return in more pleasant weather. 19 November 2013
Rated 5.0 out of 5.0 by Great Place to Stay! This was a very nice place to stay! Staff were very friendly and helpful! It is close to a lot of restaurants and shopping :) The only thing that bothered my husband and I was the heat unit in our room, which would make continuous loud noises that kept interrupting our sleep. Other than that it was very nice! 18 November 2013
Rated 2.0 out of 5.0 by Hit or miss This is a big convention hotel. At times the restaurants and bar is packed and you can;t get a seat. The front desk staff turns over constantly, and is pretty poor. Coffee (bad) is in the rooms, and there's a starbucks downstairs that doesn't open until 6. Most Interconti's have coffee in the lobby for those guests who need to be up early to travel, or are just jet lagged. Not here. It's difficult getting into the fitness center early. The front desk code's a room key for you but it never works and you go downstairs in the morning to get the (usually rude) night shift staff to get you a key that works. (this happened 5 times to me over different stays at this place) In the room, the climate control didn't really work properly, either off or on Hi, nothing in between. No face cloths in the bathroom, and the shampoo, gel and lotion were at levels of various stages of use. They did comp the wifi for the first time. 17 November 2013
Rated 5.0 out of 5.0 by Beautiful property and excellent location I visited this hotel for a conference and stayed a few extra days for sightseeing and shopping. It is very centrally located for these activities with convenient transportation and great restaurants in the area. The meeting facilities are fabulous in the historic building representing various international locales and periods of history. The pool area in the fitness center is a must see. I will definitely stay there again when in Chicago. 16 November 2013
Rated 5.0 out of 5.0 by Perfect location Very comfortable and spacious room in the historic tower. Hotel is located an easy taxi ride to most attractions. Pleasant staff. I will stay here again. 16 November 2013
Rated 5.0 out of 5.0 by What an amazing stay! What an incredible hotel and a terrific stay. The staff of the InterContinental, especially Aravind, made every effort to make sure my stay was memorable and that I was appreciated. I'm a frequent traveler for leisure and staying at this hotel was by far one of my best downtown hotel experiences of any US city. It's been a long time since I've felt this valued and appreciated as a customer and as a Platinum member. The InterContinental would definitely get my return business. I also have to say that the location of this hotel is terrific. It's located across from Nordstrom on the the Magnificent Mile and the Navy Pier and River North areas are all just blocks away. The bedding was absolutely amazing and very luxurious. I slept incredibly well and would love to have a bed just like it in my own home. The staff and this hotel made me feel like I was on top of the world. I look incredibly forward to staying here again. 15 November 2013
Rated 4.0 out of 5.0 by Loved Chicago Stay was very good. Only slight issue with wifi and being recognized at a platinum ihg reward member. Other than that fantastic 15 November 2013
Rated 5.0 out of 5.0 by I would stay again Very nice hotel, right on Michigan Avenue. I expect a clean room and good experience from an Intercontinental and this hotel didn't disappoint. People were very friendly and very helpful. We were given a room in the older part of the hotel and it was quite nice; a step back in time to bigger rooms. My wife and I were really pleased overall and we will stay here again. My only beef, and this is true of all hotels in downtown Chicago, was the $63 a day parking fee. One minor detail in an otherwise very nice experience. 14 November 2013
Rated 5.0 out of 5.0 by love it here Love to stay here and was particularly happy with a free room (although your point system takes a really long time for that to happen). Great location and great places nearby to eat. 13 November 2013
Rated 3.0 out of 5.0 by on the mile if your just look for a average hotel in a great location this is it but there are to many hotels in the area to limit yourself to this one Sorry but they cant really make this hotel much better as the whloe building is just to out dated not they do try and keep it up to date but this is 2013 and it very hard to work with a building form the 1930's it felt like a holiday inn express in the room feel so save the money and just go to the Holiday in Exrpess down the street. 13 November 2013
Rated 2.0 out of 5.0 by Awful Anniversary Night Poor room view, poor staff, long wait for service. 13 November 2013
Rated 4.0 out of 5.0 by Swimming pool is amazing! Being able to swim in an olympic sized historic swimming pool while staying at a downtown hotel was terrific! I swam 3 times during my 5 night stay & will definitely come back because of the unique pool & historic sections of the old section. 13 November 2013
Rated 5.0 out of 5.0 by Very nice hotel This was a very nice hotel. First time my wife and I have stayed on Michigan Ave. The hotel staff was very friendly, the entire hotel was very clean, the location was great, the bed was very comfortable. Parking is outrageous at $65/night, but the garage staff was very friendly also. I would go back again for sure! 12 November 2013
Rated 5.0 out of 5.0 by Very, very nice hotel in Midtown Chicago Enjoyed my stay at Intercontinental. Step outside and you are right on Michigan Ave with shops and restaurants for every urge. Room was great. Only suggestion is in regards to fitness center. Need more elliptical machines. Only two elliptical but nine treadmills. Was always a waiting line for elliptical. Free weight room too small but they have very large pool. 11 November 2013
Rated 3.0 out of 5.0 by OK Hotel Great Location This was my second stay at this hotel in the last few months. I guess I keep going back because of its location. There are no other hotels that open directly onto Michigan. That being said, this hotel could definitely use some updates in the rooms and some extra care cleaning (this is the second stay I have seen wierd stains on the wall). For a high end luxury hotel, it definitely feels very average. Another point, if you are going to reserve a hotel in the historic tower, be prepared for a small room. In my case, the only chair in the room had to be placed so it was half-blocking the bathroom door. I guess that's part of being an older building. I guess I would recommend this hotel, as long as you get a great rate and have low expectations. 11 November 2013
Rated 3.0 out of 5.0 by Overpriced Ok property, fine for history buffs but lacking in full range of comforts for travelers. At well above two hundred per night, there should not be an extra charge for wireless service. The bathroom needed updating, and the towels were literally frayed at the edges. Location was great but absolutely no view. 10 November 2013
Rated 4.0 out of 5.0 by Great room and hotel facilities The rooms were very clean and comfortable as usual. The gym, pool and restaurants are convenient and high quality. We encountered poor staff service at this specific hotel with two of our last four stays this year, all other categories are above average. 07 November 2013
Rated 4.0 out of 5.0 by Great service and location We very much enjoyed our stay. Most memorable was our interaction with Doorman Will, who besides being very personable, directed us to excellent places for lunch and dinner. We ate at Michael Jordan's and it was outstanding. The view from the room was good, but the room was small for a King Size bed. The carpet in the new tower looked like someone had spilled bleach all over it; in our opinion--ugly. 07 November 2013
Rated 3.0 out of 5.0 by Disappointed Could not check into our room until 4pm. Toilet mount was not secure American girl package was not explained properly. I had to ask for an explanation and was misinformed about internet charges. I was told to accept the charges and they would credit me. They did not clarify it was just wifi and it cost me. Hotel refused to credit me There are many hotels in chicago. I will not be returning to the Intercontinental. Not impressed by the staff during my stay. 06 November 2013
Rated 1.0 out of 5.0 by Mag Mile Mistake From check in to check out, our experience was poor at best. The person at the check in desk literally mumbled answers when asked questions. He was overly rude to the extent that my daughters, who live a few blocks from the hotel, left the area so as not to make a scene. Our suite was dark, small, musty, and downright depressing. The furnishings seemed old and worn and the original plan of using the sofa sleeper for our son was quickly changed as we feared what we might find upon opening the bed! There were no slippers and fearful of the cleanliness of our suite, we were hesitant to remove our shoes! As if this were not bad enough, there were bugs in the bathrooms! Checking out early the next morning was a pleasure! 06 November 2013
Rated 4.0 out of 5.0 by Would Stay Here Again Great location. Great Lobby and friendly Staff. Starbucks on premises. Room clean and comfortable with nice size bathroom. Room Service good. Continental Restaurant breakfast very good. Would definitely stay here again. 06 November 2013
Rated 4.0 out of 5.0 by Great location and excellent service! We had visitors from England and wanted them to experience Chicago! The location on the Magnificent Mile was perfect for touring, shopping and restaurants! The staff was exceptionally friendly, very helpful and quite knowledgeable about the area. 05 November 2013
Rated 2.0 out of 5.0 by Not a pleasurable experience My room was very hot and stuffy and the thermostat did not work. I called an engineer to come fix the problem and he said there was nothing he could do. I had to sleep with no sheet or covers and practically naked at the end of October and was still sweating. The sink stopper was broken so the sink filled up with water. The shower nozzle was stuck and extremely difficult to operate. Overall, one of the worst hotel stays I have ever had. 04 November 2013
Rated 5.0 out of 5.0 by Knowledgable Concierge! Wonderful service and experience! Concierge gave awesome recommendations....would recommend staying here. 03 November 2013
Rated 4.0 out of 5.0 by Nice place to stay with some downsides. This hotel is beautiful and very centrally located to restaurants, shops and attractions, which likely explains it's high price point. The gym facilities are fine and the pool was beautiful, but not very kid-friendly... it's a lap pool and the shallowest part is four feet. No hot tub. Starbucks downstairs was a plus and we enjoyed dinner at Michael Jordan Steakhouse. There are several other great restaurants in walking distance. I was disappointed to find the additional fee for wi-fi, as many places, even within IHG, offer this complimentary. Rooms were comfortable and clean. Fridge space was minimal to none, which was a bit difficult for us, as we were traveling with very young children. We were glad to have brought along a small cooler to store milk and baby food. Staff, especially at the bell stand, was friendly, knowledgable, and proactive. Housekeeping was efficient. Room service was prompt. 02 November 2013
Rated 2.0 out of 5.0 by difficult to get information Checked in and asked for a king instead of two beds. I was told the only way to do this was to purchase a "commodore status" for additional funds.. I did this and checked into a suite. The heating system was noisy, the lighting was POOR with no way to increase it. The complimentary fruit was miniature size and only brought for 1 day. The biggest problem was that the conference I was to attend was not listed nor could anyone help. The conference office never even returned my calls. Not a good experience. 02 November 2013
Rated 5.0 out of 5.0 by LOCATION! If nothing else, this hotel offers a great location for business or leisure travellers. The beds are comfortable, rooms clean and the staff are proactive and eager to assist. The price point is a bit high for the area. A few minor issues - the sink and tub in the bathroom drained VERY slowly, suggesting there were possible plumbing issues. (18th floor). It often took several minutes for the sink to drain completely. This was noted by all of our party, occupying several rooms on the same floor. We also noted that the "club lounge" was apparently not open, yet we were able to walk in to the unattended space. This may have been temporary...? It was a disappointment that we were unable to stay as the view was great. 30 October 2013
Rated 4.0 out of 5.0 by Coffee experience My husband and I are coffee drinkers and we enjoyed our stay at this hotel because it has a coffee maker. Its near the Chicago Booth our training ground. Its also near the Navy Pier, Shedd aquarium, millenium Park, and the branded stores. If you want to shop in Chicago then be sure to stay at the Intercontinental Chicago Hotel, you will find it great. 29 October 2013
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Chicago Magnificent Mile
  • 505 North Michigan Ave
  • Chicago , IL , 60611
  • United States
  • Front Desk +1-312-9444100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Afrikaans, Arabic, German, Greek, English, Spanish, French, Hindi, Croatian, Indonesian, Italian, Japanese, Dutch , Punjabi, Polish, Slovene, Serbian, Tagalog, Chinese

Pet Policy

Guests with pets must reserve the Historic Tower. There is a 100USD fee, 50USD which is refundable. Dogs and cats without size restriction. Pets must be kenneled when guests are out of the room. Please contact hotel in advance to rent a kennel, if needed.
Pet Deposit $100.00 per stay
  • Local Time

    7:32 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 34 Room(s) with Accessibility Standards
    • Parking
    • Special Needs