Rated 3.9 out of 5 by 617
Rated 5.0 out of 5.0 by hlp8 wonderful stay
Concierge was very helpful. Rooms newly decorated and comfortable.
05 March 2013
Rated 5.0 out of 5.0 by Steve47630 Clive, Marcus and Sylvia
How great is it to be greeted by name as my car door was opened by Clive. Sylvia had all of our dining reservations done. Marcus, my man from the Southside, was as friendly and efficient as always. The building is great, but the people are greater.
01 March 2013
Rated 4.0 out of 5.0 by RoeBil Great hotel but they charge for the fitness center@!
I love this hotel, the InterContinental has always been my favorite in Chicago, and still is. But i cannot believe they charge for the fitness center. $16 per stay per person or $12 per use is crazy. But i love the location, the rooms are great, so i'll still keep coming!
01 March 2013
Rated 4.0 out of 5.0 by Care Beautiful hotel
Besides issues with not getting a refrigerator, which I requested days before check in plus I'm a Priority Club member, getting locked out of my room with no ID, and the concierge giving incorrect directions to the supermarket, my experience was great at this hotel! I stayed here a year ago and my experience a year ago was not a good one. The staff customer service, friendliness, and willingness to help has GREATLY increased in the last year. My favorite thing about the hotel, besides the beautiful and prime location, is the pool and gym facility. It is huge, beautiful, and you are given the option of 24/7 access for an extra charge. But some charges at the hotel are ridiculous, such as $30 to empty your mini bar and a $6 charge to deliver an empty bowl to your room. But nonetheless, the stay at the Intercontinental is quite memorable. I look forward to coming back. :)
26 February 2013
Rated 4.0 out of 5.0 by Perk Windy Intercon
Enjoyed my stay at the Intercon. once again! The hotel is well kept and the gym with the pool helps keep me on my workout schedule. A must stay when you visit the Windy City!
26 February 2013
Rated 5.0 out of 5.0 by DJDJ Great Location & Hotel
Friendly staff & wonderful location makes this hotel a great choice for any visit to Chicago - business or pleasure. I am looking forward to my return visit.
25 February 2013
Rated 5.0 out of 5.0 by seb72 one of my top five hotels on the US
I travel a lot for work and stay at many different hotels around the country. The Intercontinental in Chicago is one of my favorite. If possible do stay at the Historic Tower for a special treat. The location could not be better and don't forget your swimming gear to enjoy a fascinating swimming pool.
24 February 2013
Rated 5.0 out of 5.0 by CLBG Awesome!
The Intercontinenral Hotel is the place to stay! I was traveling with my family, two adults and two children, ages 7 and 14. Everything was delightful and everyone was pleasant and helpful. Breakfast is amazing from the buffet to the orange juice. I so appreciated the waiter remembering us from the previous morning. The front desk staff arranged lunch reservations as well as gave wonderful advice about when to arrive at the Shedd Aquarium. He also told us where to go for a wonderful photo of the Chicago skyline. A favorite part of our stay was the pool. The POOL is AMAZING! We arrived in Chicago five days aftter a blizzard. How wonderful to shed our winter layers of clothing and swim around in the pool! My sons could not have been happier! I will surely stay at the Intercontinenral on my next visit to Chicago!
24 February 2013
Rated 3.0 out of 5.0 by MichelleMary333 Chicago
Please clean and replace the flags outside of the hotel.
The Lobby was too hectic and cold.
The pool was beautiful.
The hallways look dated.
22 February 2013
Rated 4.0 out of 5.0 by Art109 Room Service Limitations
This hotel is fine generally. Good location, adequate rooms.
Room Service dining is inadequate and not at the same level as the hotel. In several stays in the past year, I found the Room Service menu very limited and without exception every item ordered was grossly over-salted.
19 February 2013
Rated 3.0 out of 5.0 by vetteracer High price, low quality Sunday Buffet
Although the room, cleanliness, amenities and overall property were very good, the memory was erased by an over priced, limited selection, poor quality Sunday Buffet. Of particular note were the pancakes and french toast. Both had obviousely been out in the warming server too long. They were both basicly inedible. The other hot selections were of fair quality and presentation, but definately far below the expectations that I would have for an Inter Continental property.
Although we plan on spending future weekends there, we will definately be more cautious by viewing the Buffet prior to handing over our money.
18 February 2013
Rated 5.0 out of 5.0 by Clay60 Clean rooms and excellent customer service
I have been coming to Chicago for my birthday for the past 15 years, and after trying various other hotels in the area, I now ONLY stay at the Intercontinental - Chicago! The primary reason I keep coming back is due to the FANTASTIC AND EXCELLENT service that every single one of your employees provide to me! Everyone is so knowledgeable, friendly, helpful, courteous, and so attentive!! Everyone! From the front desk, the door men, the bell hops, the housekeepers, the phone operators, the room service personnel.....everyone is TERRIFC! I remember one door man in particular, Will, and he met us each day with a smile, and a warm greeting and he even remembered my name! The rooms are clean and neat, and all our needs were met. The entire hotel just rings with professionalism, coupled with a warm charm and an elegant grace. I would recommend this hotel to all my friends and family based primarily on the kindness of the staff, but the hotel also is located in a perfect spot for shopping, dining and sight-seeing. Please, tell your staff - all of them - thank you and keep up the great attitude toward excellent customer service as their number one priority!! Well done!
16 February 2013
Rated 4.0 out of 5.0 by Sam1695 Enjoyable Experience
The service at this hotel was exceptional. I was very impressed by all the employees that I encountered while staying at the hotel. When I arrived in my room, I received a phone call from the front desk asking me if there was anything that I needed. This made me feel welcomed which is something I haven't always experienced at other hotels. The front desk staff was extremely professional and helped us with any questions we had relating to the city. They had great recommendations for food, shopping, and other activities. One issue I did have was that the people staying next door to us were very loud early in the morning and made it difficult to sleep. Other than that minor setback, I will definitely be staying at this hotel in the near future and I would recommend this hotel to anyone looking to stay at a hotel with a great location and an enjoyable stay. Thank you!!
10 February 2013
Rated 5.0 out of 5.0 by Danny3 Great Room and comfort
expensive but good staff and service.
knowledgeable staff and good location
Elevators take forever though
09 February 2013
Rated 3.0 out of 5.0 by Javaman222 Average at best
Having stayed at a number of Chicago hotels, especially in the Streeterville/Michigan Ave. area, I have to say this hotel was average at best. Our room was one with adjoining doors and one of the doors had a 3/4" gap at the bottom. Needless to say, we were privy to sounds/comments in the adjacent room. We were there during a snap of cold weather but even with the temp hovering around zero outside, I wouldn't have expected frost on the inside of our window sill. But there was. Finally, the room was smaller than most of the rooms we have stayed in around that same location for the same price or less. The staff was very good and the breakfasts at the hotel were also excellent. Afraid there are too many good hotels in Chicago for me to recommend this one.
07 February 2013
Rated 4.0 out of 5.0 by Liza5 Great location
Nice large comfortable room, wonderful pool and great location. Plus was the 2:00 pm check out.
07 February 2013
Rated 4.0 out of 5.0 by sswain Great location but you pay for fitness club
Great location right on Magnificent Mile near all the shopping. Also across the street from one of my favorite restaurants in Chicago - Purple Pig. Very comfortable and classy. Two items to note: rooms in the newer tower are small (at least mine was) and there is a charge to use the (small) fitness club. The pool (as I understand) is free. Not everyone uses the fitness club but if you do expect to pay (this is the first IHG property I have had to pay for the fitness club for).
06 February 2013
Rated 4.0 out of 5.0 by pval Great location, attentive staff.
First time at an Intercontinental. Comfortable bed, and a highly professional staff. Myself and all of my colleagues were upgraded on check - in. I had locked my key in my room at 5 am and as I arrived on my floor I waited a mere 2 minutes for security to regain access to my room. Having a Starbucks on location was very convenient. Polite and knowledgeable Doorman.
04 February 2013
Rated 2.0 out of 5.0 by BSP128 Slept in a Refrigerator
OK, I realize Chicago in January should be cold, but NOT our hotel room. The curtains actually moved from the wind outside the windows. It was so cold in our room that the heat never shut off the entire time we were there.
And parking $57! When I made the reservation I was told it would be $44. It's not the amount, so much as being told by a hotel employee the wrong amount.
Since when do you have to pay for wireless internet? $17.95???
As a Priority Club Gold member I am usually offered an amenity upon arrival...bottle of water, discount in the restaurant, etc. At this property I was given a "free" late check out. And the newspaper never showed up that the desk attendant offered upon check in.
Next time we will select another hotel...there are plenty to choose from!
02 February 2013
Rated 2.0 out of 5.0 by 2628 Average accommodations at above average prices
My first room was less then what I would expect for the price. Then when the furnace broke and couldn't be fixed I had to change rooms. This was a big inconvenience but they did upgrade me to a little bit nicer room, which was a better value. The cost of $57.95 per day to park was a bit high.
I know there are better values in the city, I am not likely to ever stay here again.
I am a seasoned traveler staying in motel/hotels over 200 nights per year.
01 February 2013
Rated 4.0 out of 5.0 by Chatou Love the pool!
Centrally located and a must just for the great historic pool
31 January 2013
Rated 5.0 out of 5.0 by AO2013 Great location, and very comfortable room.
Visiting Chicago for a conference, I stayed for one night. The service was excellent from the time I called to make the reservation until getting in the cab to go back to the airport. Very friendly staff, and very comfortable room. I would recommend this location.-
29 January 2013
Rated 5.0 out of 5.0 by marilkyn brunch-great
if i am in chicago i will come back. it was closer nicer & i am sorry i have not used this hotel in the past.
29 January 2013
Rated 1.0 out of 5.0 by TAFATL Bad stay poor service
I have been staying at the Intercontinental Chicago for nearly 20 years. This stay was certainly not what I'm used to at this location. Don't know if I'll stay here again. Poor Customer Service and no concern by staff to take care of longtime patron with supreme Intercontinental Hotels status who notifies staff of room concerns.
I've had better Customer Service @ Holiday Inn Express at less than half the price. The room was better appointed as well.
28 January 2013
Rated 3.0 out of 5.0 by yota good location but parking...
enjoyed good location at Michigan ave. and roomy junior suite at reasonable price.
cons are old and loud heater in the room, busy and very small lobby, and expensive and time consuming, inconvenient valet parking...
26 January 2013
Rated 3.0 out of 5.0 by PWV335 Intercontinental, the new airline
You know how when you take a plane these days, they advertise their low low fare, and then charge you to check a bag, charge you for an aisle seat, charge you for a stale sandwich, etc. etc. etc. Well, that is apparently the new business model for Intercontinental Hotels. The hotel is in a great location, the food in the two restaurants I visited was excellent, the service was great, but I just felt used by all the extra, and I thought very high, charges added on. $18/day for Internet connection? The very next night I stayed in a two-bit motel in Beloit WI and got free Internet. $57/day for parking? The add ons just kept adding up until I felt like a sucker. I probably will look elsewhere next time I visit Chicago
25 January 2013
Rated 5.0 out of 5.0 by Mike131 Exceedingly Friendly Staff
From the time we arrived for our short 2 night stay, my daughter and I were greeted by helpful staff at the front desk and concierge desk. We were given very helpful advice about restaurants and services in the area, as well as directions to get where we needed to go. The front desk staff was not only helpful in a professional manner, but were eager to converse with me about things we shared as interests such as sports and food. Mind you, none of this conversation took place while anyone was waiting behind me to be served.
I'll absolutely return to your hotel. Service is what it's all about. You get an A+!
25 January 2013
Rated 5.0 out of 5.0 by mbmoran Wonderful!!
From the moment we walked in the door the staff was wonderful - Thank you for a fabulous weekend!
24 January 2013
Rated 5.0 out of 5.0 by LeeD48 Location
Ive been staying at this location for over 10 years.. It is centrally located in the heart of the city... I love the old world charm of this hotel and the friendly staff.. I always feel like I'm coming home to a famialr place which is odd for a big city. I like the old section as much as the new section..
22 January 2013
Rated 3.0 out of 5.0 Cool hotel, tired room
The room in the old tower was tired and could have used a dresser.
The meeting rooms were spectatular as was the pool and fitness center.
21 January 2013