Rated 4.0 out of 5 by 1085
Rated 4.0 out of 5.0 by Melad81 Clean rooms and a great location
My wife and I recently stayed there for a nice weekend and we loved it. The beds were comfortable to sleep in and the location was key because everything was close by which was nice since but wife was 8 months pregnant. I definitely recommend this place and be sure to check out The Purple Pig across the street.
24 December 2014
Rated 5.0 out of 5.0 by Diablo1 Teens and chicago
The hotel is a perfect location! Rooms comfortable! Pool awesome! Room service great and timely! Definitely would stay there next time I'm in Chicago!
23 December 2014
Rated 1.0 out of 5.0 by Shocked&Disappointed Very disappointing
No greeting from any staff upon entering the hotel. Checkin was lackluster at best. I had been traveling nonstop for nearly 2 weeks and received a heavy sigh when I had to ask if I might receive assistance with my bags. Then was told the Bellstand "didn't answer". No offer to leave the bags and have them brought up. I called to ask for an upgrade upon entering the room and was told by the only staff member I found helpful (Donna perhaps?), who was answering calls that she was the only one staffed. She said she could see the Front Desk had no line and asked to transfer me. After being bounced from the desk not answering, I ended back up with her. She assisted me with the upgrade and was efficient and pleasant. I then brought my bags back down to the desk to get new keys and was assisted by the same agent who looked at me and said "You didn't like the room I gave you?", as if it were a personal insult. Not bothering to see it was my first stay at that property and perhaps inquiring what I didn't like about the room in hopes of capturing my preferences for the future. I went to the room I had just paid for an upgrade to and of course, one of the keys didn't work. I entered the room and conditionally found it horrendous. I had a stain on my comforter, there was a corner in the bathroom where all the hair and grime from the floor being cleaned had been pushed into and left and the counter ledge above the toilet was full of mold. My experience thus far being what it was, I kept it to myself. However, being a weary traveler the first thing I wanted to do was take a shower but at this point felt the bathroom to be unclean. I called down to ask for and additional robe and towels, waited 20 minutes with no delivery, and set off to have a glass of wine downstairs. I stopped by the desk to have the key that didn't work remade and mentioned I hadn't received the towels or robe to the same agent. This was now her third opportunity to make some attempt at customer service or recovery, but she declined. Upon return from the restaurant an hour later, nothing had been delivered. I called once more to make the same request and decided to head to the pool. I received a greeting from the pool/spa attendant and asked to sign in. I relaxed for a bit and headed back to the room to find that the items had finally been delivered. I left the hotel for dinner and once again for an errand that evening and was not acknowledged by any staff. In the morning, I went to workout. Upon entering I was asked to sign in again, but then the attendant asked me for the gym/pool usage fee. I inquired as to what that was, (since I had not been given any information upon checkin about this). I was told of the fee, which I had no problem paying, it just would have been nice to know since I wasn't aware. The attendant then stated that since I was checking out that day they wouldn't charge me. It was not my intention to receive a service for nothing, it was that it hadn't been communicated, nor had I been asked/charged the previous day. I left as soon as I called to get confirmation that I could check in early at another property. I again received no acknowledgement or offer of assistance or taxi from any staff. All hospitality has a bad day now and then, things get missed, etc. and that no big deal. However, I feel the cumulative experience leads me to believe that sub par service and transactional experiences are all this property has to offer. It's unfortunate as I travel often and was trying the brand for the first time. Absolutely nothing about my experience made me want to stay again.
23 December 2014
Rated 5.0 out of 5.0 by Bsto Great weekend on the town
This is the second time that I have stayed here. The service is great, the staff is very nice and the location is absolutely perfect for visiting Chicago. I would recommend this hotel to anyone traveling for business or leisure.
22 December 2014
Rated 4.0 out of 5.0 by WDJ traveler Mag Mile
Nice accommodations at great location. Manager was responsive to our needs on the day after arrival
21 December 2014
Rated 5.0 out of 5.0 by AstridB54 Great Comfort, Great Location, Great Service!
I enjoyed staying at the Intercontinental Chicago Magnificent Mile
The hotel is very comfortable and the location just fabulous. Very handy to have Starbucks practically inside the lobby.
Extremely friendly and helpful staff made the stay very enjoyable!!
21 December 2014
Rated 5.0 out of 5.0 by klaruej Amazing
My sister and I went for a vacation. This hotel was amazing. It was incredible. The staff was amazing, especially the bellmen. But we were pleased with everyone across the board. We have already decided to stay there again.
19 December 2014
Rated 3.0 out of 5.0 by Platinum Amb. Member Ambassador Membership Desk Needs Friendlier Staffing!
The person manning the Ambassador member check-in desk did not respond to our greeting and acted as if he was doing us a favor. He mechanically recited some sentence acknowledging our Ambassador status and then informed us that our room would not be ready for 1 to 1.5 hour. No apology whatsoever for the delay. He took our cell phone number and said that a text message would be sent once the room was ready. No text was received and when we came back more than 1.5 hour later another staff member checked us in.
This reception was not what we would expect from any hotel, let alone the Intercontinental Ambassador program.
18 December 2014