Rated 4.0 out of 5 by 931
Rated 4.0 out of 5.0 by suzz920 Beautiful Place
This is a beautiful hotel, It was very clean and the staff was very friendly, but I paid extra for an upgraded room which was suppose to have a better view and my window had part of the building in front of it so we couldn't see anything.
15 July 2013
Rated 2.0 out of 5.0 by SHAQ 3 rooms in 2 nights
Air condition extremely loud. Response from hotel was that's how it is in the new tower!! It also did not cool the room and it was on high all the time.
First room filled with mosquitos and they tried to tell us that we left the window open. Then they sent a cleaning lady with a vacuum to clean the room!!
They did comp the breakfast for one day but we were very disappointed with the slow response and the quality of the rooms. On the bright side, the location is excellent and the breakfast is good.
13 July 2013
Rated 5.0 out of 5.0 by TobyS95 A trip to remember for family
Received the best service I have ever received at a hotel. Was for a stop for a family vacation. Although I had entered 4 persons in a room, the room that was booked wouldn't have fit 4. The person at checkin recognized this and was able to get us into a much larger room. Also did get the American Girl Doll package. Everywhere we turned, my daughter was being treated like a princess. My wife even said that she felt totally relaxed, which she never does at a hotel. There was some issue in getting some of the amenities with the American Girl Doll package which the hotel staff was very quick and happy to rectify. At checkout, the elevators were packed at it took maybe 15 minutes to get an elevator. Also, the pool was rather dated and could use an update. Other than that, it was great and will look to return.
12 July 2013
Rated 3.0 out of 5.0 by bbag amenities
Service and room accomodations were very good. However, we should not have had to ask for towels. The room was originally supplied with one bath towel and one face cloth. Towels should be fully supplied. Our stay was most pleasant in a comfortable clean room.
Very disappointed that wi-fi was an extra cost and the gym was an extra cost. This is an includid in most hotels. You should not charge for something just because you can or because some others do. This was stated by one of your admins as found on the internet.
12 July 2013
Rated 5.0 out of 5.0 by ChristineB75 Impromptu overnight stay
An impromptu family trip brought us to Chicago. On our way, we called around to check rates. They were the best rate utilizing their parking package. Every one of the staff we encountered was professional and courteous and catered to any question or need we had. Completely unannounced, after being given our room keys, a gentleman came over and said something to the female checking us in. She asked for our keys back, said they were overbooked and had to change some things around. We got upgraded to a magnificent suite that was beyond anything we ever imagined. Breakfast was comped as well. It was fantastic, although, not quite sure it would have been worth what it would have cost the four of us at full price when there are so many great, cheaper places to eat close by. Without a doubt, one of the best hotel experiences in some time.
12 July 2013
Rated 5.0 out of 5.0 by Alamalikhan Khan
Excellent customer service, very friendly front desk staff excellent front desk manager, outstanding room service staff, room accommodation including size,bathroom elevator access, kudos to management and staff
10 July 2013
Rated 3.0 out of 5.0 by Teomeh Misleading Advertising, although a fine hotel.
During our overseas trip, we looked into staying at Intercontinental Hotel Chicago by one of our relatives reference. MY wife made the reservation from our Iphone which advertised as parking was included in the room rate. This was a big plus for us which is why we chose to stay there instead of the other large hotel brand that we are a member of. However after receiving the confirmation we were skeptical about staying there because the confirmation did not say anything about parking. Therefore on the night that we arrived before checking in we asked the front desk is the parking fee is included in our room rate, which he checked and confirmed that it is and we decided to stay. The next morning while checking out the front desk charged us the parking fee. We stated that this fee is in our rate which is also confirmed by their front desk prior night and that while making reservation showed them that it is the hotel website that forwards us to the reservation pages. The hotel manager and front desk personal made sure that the parking fee was not included and we ended up paying for it which turned out to be an over paid nightly stay for us due to a misleading advertisement. Otherwise the room, though rather small to what we would have got for the money paid, was extremely clean and well maintained, the room service employees were nice and helpful people and in-terms of location the hotel is at a very good spot. We may or may not consider to stay again but one sure thing is that we lost our trust to the brand.
09 July 2013
Rated 4.0 out of 5.0 by Carolvt Great Location on Michigan Ave
Very nice hotel with comfortable beds and friendly staff. I think it needs more seating in the Lobby area, so that you can meet up with others. Also on the weekend when it seemed to be hosting various groups, the elevator wait could be 10 minutes or more. The pool is beautiful, but it could use a hot tub.
Overall we had a good visit and I would recommend it, especially if you like to shop!
08 July 2013
Rated 5.0 out of 5.0 by TM49 Great mom and daughter birthday weekend
My daughter and I travelled to Chicago to celebrate her 8th birthday. I booked the American Girl Doll package as a surprise. She LOVED it! She was so excited to find the little treats in the room, along with the doll travel bed. The staff really made the visit special - especially the hostess in the restaurant who made a very big deal about answering all of the trivia questions correctly. It was really a special weekend....As an added bonus, she thought the pool was very cool!
08 July 2013
Rated 5.0 out of 5.0 by Suz819 The PERFECT venue for a destination wedding.
We couldn't have had a better experience. Everything was first class. Service was excellent and all our needs were met! It was a wonderful formal wedding and reception! Very well done!
05 July 2013
Rated 3.0 out of 5.0 by SharkTiff Nice hotel, but gym needs an upgrade & hot tub.
Overall, our stay was very comfortable. The room was well-furnished and nice & large. Nothing too special or fancy, but nice and clean. The location is also very convenient. However, the gym could use some updating - the cardio equipment was old, which was disappointing since you have to pay to use the gym in the first place - I expect a nicer gym if the hotel is going to make you pay to use it. And the pool area (although very elegant & beautiful) did not have a hot tub - which seems very odd for such a high end hotel - even though here seems to be plenty of space to add one. The pool was a good temperature, but the water was very chlorine-y and it burns/stings your eyes - my eyes were quite red the rest of the day after swimming for only 30-45 min.
05 July 2013
Rated 3.0 out of 5.0 by tim1979 Ambassador Weekend
I wanted to take advantage of my Ambassador weekend coupon and at reception I was told I couldn't use it all because I booked from the incorrect website. There was no effort made to fix my reservation to qualify me. Thumbs down.
04 July 2013
Rated 2.0 out of 5.0 by Shelly1756 Problems and quality at the Intercontinental
Why the staff were nice and pleasant the room and housekeeping were not. First their were plastic cups in the bathroom wrapped in plastic, as if I were staying at a Day's Inn or Holiday Inn. They were not replenished by housekeeping every day, even when they were discarded by the room housekeeper. The in room coffee pot was not cleaned out each day. The room air conditioner blew a steady wind over the entire bed and sitting area. So the only way to avoid the breeze from the vent was to shut off the system. Needless to say the elevators were slow and often filled to capacity making it difficult during the day to move to various different floors for break out sessions. All of these issues were addressed upon check out with the staff and a follow-up call. They did over an upgrade the next time we stayed at the hotel. We probably will not stay at that hotel as we live in the suburbs and stayed at the hotel for the convenience of the conference I attended.
03 July 2013
Rated 3.0 out of 5.0 by brita Great location, but that's it
We stayed in the hotel for 3 days for the conference. The location is really good, within walking distance from almost everything. Room was relatively small and poorly designed. When one person sits at the desk, the other has to "squeeze in". The fixture in the bathroom did not work well, it required "extreme power" to turn on the shower. The phone line "call for immediate assistance" was always busy. All in all this hotel has significant room for the improvement for such a price.
30 June 2013
Rated 5.0 out of 5.0 by LImari Great location .........
The location of the hotel is fabulous. Staff are excellent, very welcoming and helpful. My room, located in the historic tower, was spacious, clean and very well equipped. I would not hesitate to recommend and would gladly stay here again.
29 June 2013
Rated 5.0 out of 5.0 by Dino8161 Great Staff
You guys did a great job making syre we had a good time
28 June 2013
Rated 5.0 out of 5.0 by KGabe Wonderful Stay - June 21 - 23rd
We had an extremely wonderful stay at the Intercontinental -
the staff, room accomendations and ammenties were perfect.
We very much enjoyed the self guided tour that you provide with the individual head sets. We did take the tour and enjoyed learning of the hotels' rich history. Should we find ourselves visiting Chicago again, we will certainly keep in mind the Intercontiennal hotel!
28 June 2013
Rated 5.0 out of 5.0 by Elephant5044 CLEAN and friendly people.
CLEAN and friendly people. Location is very convenient to restaurants and shopping. I would definitely recommend.
27 June 2013
Rated 5.0 out of 5.0 by JohnE1 Perfect Week
Our visit to Chicago was a delightful visit, The hotel has been renovated recently and has made a big difference, if you have been here before, check it out again. It is still an Iconic hotel, with a contemporary flair. Everything was immaculate, the service could not be beat! The front desk was the friendliest team, they made me feel very special!
27 June 2013
Rated 4.0 out of 5.0 by Ccrump Great location
The hotel is a located on the perfect spot on the magnifisent mile, with great views of the historic Wrigley building, Tribune tower and Lake Michigan. It is also walking distance to some great dining locations and shopping. For those who want a great place to stay and see parts of hostoric downtown Chicago you can't beat the hotels price and location.
25 June 2013
Rated 4.0 out of 5.0 by Peggy8 Overall great experience
Will the bellman with helpful in sharing information about getting around in the city. He was cheerful and welcoming.
21 June 2013
Rated 5.0 out of 5.0 by delganic Great Experience
Excellent location, absolutely all close, walking distance, the lake, navy pier, shops, restaurants, absolutely a remarkable experience.
21 June 2013
Rated 3.0 out of 5.0 by Chicagoconference The location is why you would want to stay here.
The location is what makes this hotel what it is. The room was average. The lobby was pleasant but other areas were not as classy as I was expecting for what you pay.
20 June 2013
Rated 5.0 out of 5.0 by gunga61 Best location in town
We hope to come back frequently! The room was beautiful and the bed, very comfortable. We just returned from Paris, where we also stayed in an Intercontinental Hotel. That was also fabulous.
20 June 2013
Rated 5.0 out of 5.0 by BCNashville Will is GREAT!
I stayed at the Intercontinental for a conference and was pleased with the hotel. The hotel itself is not extraordinary, but it is overall clean and has an excellent location right on the Magnificant Mile.
What I was very impressed with was the staff and their customer service. Particulary, was I impressed with WILL, who was the DoorMan. He was SO nice and SO helpful from the time he greeted at my arrival to the time he assisted me with a cab for my return home. I was there for several days and each day that I saw him, he could not have been more helpful. Even gave me a tip of where to go buy something needed at a cheaper price.
I work in HR and I know that employees like Will are hard to find and I hope you show him some appreciation for a job well done.
20 June 2013
Rated 5.0 out of 5.0 by ChristineM431 Awesome presentation when we entered the room to see cupcakes, popcorn & a bed for my grand daughters American Girl Doll!
The entire stay was just awesome. This was my grand daughters first time to Chicago with me & she just had a blast!
19 June 2013
Rated 3.0 out of 5.0 by Joem22334 Mediocre
There is nothing that particularly stands out about this hotel. When I arrived in the mid evening, the only thing open was Michael Jordan's steakhouse, which apparently only serves bar food at that time of night.
I placed a room service order the same night for breakfast the following morning. I would ordinarily put the order on the door hang menu, except there was none in the room. The breakfast delivery time came and went, and when I called to ask where the order was, they had no idea what I was talking about. I ended up eating breakfast at the second floor restaurant, in a rush. However, upon explaining why I was in a rush, they did comp the breakfast.
Another disappointment was the fitness center. They charge guests to use it. Whenever hotels do this, I expect pretty much a full gym with weights, treadmills, bikes, elliptical, etc. and I also expect an attendant. An informational sheet in the room says I have to request fitness center access. So, I went to the front desk and they told me to just go to the fitness center. So I went to the fitness center and the lady manning the desk punched my room number into a computer and proclaimed that my rate plan doesn't give me access. I looked around and saw a couple treadmills, a couple bikes and that's it. I left.
I'm also annoyed that I had to pay extra to be on a high floor. Most hotels note the request and try to accommodate. I feel like I'm being nickeled and dimed here. Oddly enough they give you a voucher for a free tall coffee at starbucks upon check-in.. They can keep the coffee and just give me the high floor instead.
Everything else about the stay is what I would expect out of a note . However. the service quality doesn't justify the prices. Next week I'll try a new hotel.
16 June 2013
Rated 2.0 out of 5.0 by r1ley567 Disappointment
Our recent stay at the Chicago Intercontinental was overall a disappointment. We arrived there at approximately 1:30 PM knowing that it was earlier than check-in time. We were fine with the fact that we weren't able to get into our room. We were there for a wedding and there was a tour of the hotel arranged so we went and enjoyed the tour very much. We spent a little time in the hospitality suite that the bride's parents' had reserved. We checked a couple of times after 3:00 PM to see if our room was ready, which it was not. The lobby was very full of people checking in for the night and we watched them all disappear to their rooms. Finally at 4:30 we went to the check-in desk and got a little forceful and nastier this time. We needed to be at a rehearsal dinner and still didn't have a room to get ready. At that point the clerk said our room was ready and said that he took off the $9.00 per night for a higher floor level. None of the check-in personnel were very friendly or cordial to make you feel at ease about the situation. The room was very unaccommodating. Between the big TV and the computer there was no flat surface to place items. The bathroom needed a larger flat surface as well. The lighting in the small hall area near the closet was too dark to use the mirror hanging there. The coffee set was so hidden that we didn't even know it was there until the second day. At one point all I wanted was some tea. I bring my own tea and kettle everywhere I go. Stupidly, I grabbed the water off of the computerized snack bar and was charged ten dollars for it. Ridiculous! I know that all of the snacks and alcohols are not free, but even some of the less expensive hotels put bottled water in their rooms. Mistakes happen and our family has all worked in the hotel/restaurant business. We know it's rough. But, when a customer is disappointed you must take care of them in some way or they aren't going to recommend the establishment to others.
16 June 2013
Rated 1.0 out of 5.0 by Al15 Is this really an Intercontinental Hotel?
Only the location is great. I stayed here before and the decline is noticeable.
14 June 2013
Rated 5.0 out of 5.0 by INSguy Great Hotel
The Intercontinental Magnificant Mile is a beautiful hotel and had service that was excellent. When I'm in the area again, this is definitely where I want to stay. I wish my trip had been longer though (1 night) so I could have enjoyed it more. There's always next time.
14 June 2013