Rated 4.1 out of 5 by 349
Rated 4.0 out of 5.0 by Sphynx good but way to noisy
We had a room at the end of the hall. I am pretty sure the entire hotwl's plumbing system ran through the wall our bed was on. VERY loud water running for what seemed like EVERY hotel toilet flush or shower. Even at 5am...felt like every 30 mins. Other than disrupted sleep, the hotel was nice, good location & a decent included breakfast....wish it was available past 10am on the weekends.
October 23, 2013
Rated 5.0 out of 5.0 by marga Outstanding location & value
Located a block off Michigan Ave's magnificent mile & surrounded by great resturants, this Hotel Cass/Holiday Inn Express is an outstanding value for cost.
The attentive staff was particularly helpful in suggesting tours, transport, etc. & their personal service helped to give an ambience more like a boutique than an "express".
The breakfast was also a bit better with a different omelet & breakfast meat each day & hot cinabuns, biscuits & gravy, fruit, as well as the usual cereals, breads, yogurt.
The only down-side was the terrible cost of parking.
October 23, 2013
Rated 4.0 out of 5.0 by DonR Fair value
We enjoyed our stay. The location was great and the staff were friendly and helpful. Our room was very clean and the bed was comfortable.
We knew in advance that our room would be small so that was not a problem. But the lack of drawer space was a bit annoying as was the lack of a chair. We had to live out of our suitcases. We have had smaller cabins on a ship and still had room for a desk, a chair and several drawers. We think that Holiday Inn Express should hire an interior designer with experience in ship design to help the next time they do a refurb.
We also found the temperature control to be a problem. While it was mostly ok we found that at times we were either freezing or boiling.
Despite the shortcomings, the price was right and we would stay again.
October 22, 2013
Rated 5.0 out of 5.0 by jpkaye Location Location Location
This is an adorable boutique hotel. The location could not be better. 2 blocks off Michigan Ave and easy to get around. Close to great restaurants and shopping. The room was tiny! It didn't bother us because it was clean and had everything we needed for 2 nights in Chicago. The staff was very helpful and friendly.
October 22, 2013
Rated 4.0 out of 5.0 by Jre68 Great location
Right where you want to be in Chicago. Easy walks or cabs. Very clean room. Windows that actually open were great. Value for adult weekends and business trips.
October 21, 2013
Rated 3.0 out of 5.0 by Arnie123 Meticulously clean with good location
This property has two things going for it: the location and the fact that the housekeeping is meticulous.
On the down side, the rooms are very small, and there is considerable street noise. Finally, the electronic room keys never seem to work, requiring repeated trips to the front desk to get them reactivated.
October 20, 2013
Rated 5.0 out of 5.0 by civilone92 Nice Stay Comfortable Room
The room was very nice. We really loved the decor of the beds. They looked like vintage wall pull out beds. Nice ! The only set back if any but my wife made a comment that when someone's toilet and also ours was flushed it was heard loudly.
October 19, 2013
Rated 4.0 out of 5.0 by Guerrettaz The air cionidtioning unit was loud
I didn't get a good night sleep air condition very loud as it when on and off on and off on and off!
October 18, 2013
Rated 5.0 out of 5.0 by Runner2094 Small Rooms but great staff
Very helpful staff. Clean rooms. Great location. Good food. The rooms are very small.
October 17, 2013
Rated 3.0 out of 5.0 by Pugsly Not a good choice for Chicago Marathon
This is a decent downtown hotel, and I always like staying at properties with a history. As others have noted, the rooms are tiny. I had hoped my platinum status might gain me an upgrade, but the only benefit it got me was a bottle of water in a bag from the front desk at check-in.
My main comment is that there are other hotels that are a better choice for, and more supportive of, the Chicago Marathon. While we were told that breakfast would be set up at 5AM for runners, there was no attempt to do so and the front desk claimed no knowledge of any promises made by the hotel the day before. There wasn't even coffee!
I walked to the race, hungry, gazing wistfully through the windows of other hotels that had set up breakfast early for their runners. As a contrast, the staff here seemed more interested in bemoaning the impact the race was going to have on their commute than welcoming the runners and supporting them.
Even in downtown Chicago, for over $200/night you can do better - and I will next time.
I have to say that this was a first - every other Holiday Inn Express I have stayed for at a race set up breakfast early for the runners.
October 17, 2013
Rated 4.0 out of 5.0 by RAISN3 Great location- small quarters
Overall, I would stay here again! Was in town for the marathon, so prices were quite high. Rooms and hallways are very small, but location is worth it. Friendly staff!
October 16, 2013
Rated 5.0 out of 5.0 by DentistDon Charming
We had walked by and seen this location in the past. Very quaint-looking so when I took my wife to the city for her birthday I opted to stay there. Very friendly staff, fabulous location. Being an old boutique hotel from the 20's the rooms a bit small as expected but wonderfully appointed. Corey (sp?) at the front desk was genial!!
October 15, 2013
Rated 5.0 out of 5.0 by mikeFTLAUD Great choice in downtown Chicago- will be back!
This hotel was great!!!! It was a stylish mix of the old and the new. The front desk wasted no time getting me my room key and and I was in my room in no time. The security was good. Room keys for front door and elevator after dark. The small room size was typical for a downtown hotel. The room very stylish, well appointed and there was a good use of space. There was lots of natural light in the room. The windowed bathroom was a good size and also had lots of natural light which is rare for a hotel bathroom.
I appreciated the 24 hr coffee, tea, and ice water in the lobby. The business center was on the second floor and actually everything worked including the printers and there was lots of paper and pens so i did not have to run anyone down for anything. The gym and vending machines were also on the second floor. Everything there worked as well and was in good repair.
The breakfast was served in the inviting great room which is just past the front desk. This area consisted of tables, wall to wall booths, couches, tray tables and chairs along with flat screen tv's. There was also an additional room for additional seating during the breakfast hours. Well done! I did not have to fight for a table/place to eat! Breakfast was a typical HI Express breakfast and there were not outages of anything so that was appreciated.
I could not complain about anything!
The only BAD part of my stay WAS ACTUALLY HAVING TO LEAVE!!
Thanks so much. I will be back
October 11, 2013
Rated 5.0 out of 5.0 by Tuttereaux very pleasant stay
I was pleased with the room, the bed, the service and the staff. I would stay here again, and would recommend this hotel to anyone wanting to stay in a nice, centrally located part of Chicago.
October 11, 2013
Rated 4.0 out of 5.0 by tom777F great location
The location is great! We had a very good experience with the hotel engineer. As there was loud noise from outside which was really disturbing during night the engineer (John if I remember correctly) came to the room and decided to switch that fan off. Really nice. He also brought an additional bed to the room and provided extra blankets to make the (not so comfortable) rollaway bed much more comfortable. Thanks a lot John!
October 10, 2013
Rated 4.0 out of 5.0 by evebee Great place and friendly people
Enjoyed the comfy and cozy rooms. Everyone was very nice and helpful. breakfast bar is somewhat limited (didn't care for the 'eggs' or sausage patties). Overall, I would stay again!
October 9, 2013
Rated 4.0 out of 5.0 by MeAgain very good
Very good place to be. Well located. Real downtown. Very busy, but that is OK for Chcago. Comfortable room. Good breakfast. Cosy restaurant.
Very attentive and helpfull staff at the check-in and the doormen.
Stayed 2 nights and enjoyed it.
October 8, 2013
Rated 4.0 out of 5.0 by beuro great location
great location for magnificent mile, comfortable hotel, but not the friendliest of staff
October 8, 2013
Rated 4.0 out of 5.0 by Mack06 Best Location
Hotel location is stellar. Slept well, no noise issues. Room was very small, but modern and clean. Building is old, so the elevators are few and slow. Workout room is not good. Staff is great. It's so nice to have breakfast included. It does shut down promptly at the posted time. My daughter and I had an excellent experience.
October 7, 2013
Rated 5.0 out of 5.0 by JosephP Value at great Location
I would expect a hotel at this location to charge more or, at this price, be inadequate in regards to room size, staff service, etc but this is not the case here. Very good value and nice rooms, would stay again.
October 4, 2013
Rated 5.0 out of 5.0 by Eyes3937 Desk service and bellmen excellent...Helpful.
Good location and comfortable. Liked the fact we could open window!
October 4, 2013
Rated 5.0 out of 5.0 by MLCJ Great location
Comfortable bed, liked accessibility to Michigan Ave , plus walking distance to many attractions. Would like to have a small frig. All in, good experience
October 3, 2013
Rated 5.0 out of 5.0 by Poodleparent Great Location
This is the old Cass Hotel which was getting a little run down and seedy. Holiday Inn has redecorated and the result is inviting. Room was small (2 double beds) but livable. Staff was very friendly and greeted us each time we returned to the hotel. You can't beat the price and location for Chicago. Only 2 short blocks from Michigan Ave. and the Magnificent Mile! Good breakfasts with lots of selections. Stayed here 4 nights and will definitely return.
October 3, 2013
Rated 5.0 out of 5.0 by Ginger11 My favorite place to stay in Chicago
This is the most quaint and cozy hotel. I love staying here and have on a number of occaisions. The rooms are cute and modern. The rooms remind me of dorm rooms, but if you don't need square footage it is the best place to stay for the price. It is withn walking distance of Michigan Ave and great resturants and fun. The breakfast is great and the staff are warm and friendly.
October 1, 2013
Rated 4.0 out of 5.0 by jsc48 great service
Although the hotel room was very small it was clean, modern, and comfortable. There was a free breakfast every morning that was good. The best part of our stay was the friendly and helpful staff. they go out of their way to make you feel at home and help you with making arrangements for visits to local attractions. The locations is perfect because it is in walking distance to many of those attractions.
September 30, 2013
Rated 5.0 out of 5.0 by MrsMLR Had a really nice trip...
We stayed at the Holiday Inn Express - Magnificent Mile for 3 nights. Overall, our stay was excellent.
Just a few of things we kept saying over and over again was:
- the location is perfect!! - nice and close to all the "things to do" in Chicago
- the staff were very friendly and helpful
- continental breakfast was very good - lots of choices
- the rooms:
- are a little small, but they have made great use of the space
- clean and modern
- bed was very comfortable
We really didn't have any "cons", but I want to give an honest review, so I should just include a couple very minor things:
- I wish there a few more "healthy" options at the breakfast - maybe more of a variety of yogurt - the kind
offered was very high in fructose corn syrup - but again, there
were lots of other great choices (ie. eggs, sausage,
- the air conditioning in the room was a little loud when it came
on during the night
Again, overall we had a great stay at this hotel. We will definitely stay there again when we go back to Chicago.
September 30, 2013
Rated 5.0 out of 5.0 by Fred95 Great Location, Friendly Staff
While the rooms are very small, we found that it accommodated our needs very well. The location was perfect. Walking distance to the subway, Hop On/Hop Off, and lots of great restaurants (Hugo's Frog Bar, Centro, Portillo's, Harry Carey's). Princess greeted us with a smile, and called our room after we were settled to confirm that everything was okay. We had one request, and it was immediately handled.
While housekeepers seldom get mentioned, we feel that Bianca deserves special recognition. She did an excellent job of refreshing and refurbishing our room.
We believe one of the primary reasons the front desk staff and concierge are so friendly and helpful is due to Jackie's leadership role in daily operations.
We will definitely stay at this Holiday Inn Express when we return to Chicago.
September 28, 2013
Rated 4.0 out of 5.0 by Truecua Cass Holiday Inn
Rooms were very small, but up to date. The location was pretty good as well.
September 27, 2013
Rated 2.0 out of 5.0 by Turkjr Room size and attitude
My company recently held a convention in Chicao and some of us where put up at this property. Location seemed great as it was close to restaurants and other activity in "downtown' area.
I was quite disappointed in the size of the room as there was little or no space to do anything but sleep. As a business traveler I expected to be able to have space to do some work after a day on convention floor.
I had an outside room and it was very noisey.
My last night there my sleep was interupted by rowdy and drunk people outside my room. When I called down to complain, the desk clerk said that when they sent someone up there was no noise so therefore she could not make an adjustment to my room charge. She also stated that they were guest too, and sometimes people get drunk, loud and swear.
She really did not seem too concerned that as what I called a good guest was unable to sleep due to the guest making noise.
September 26, 2013
Rated 2.0 out of 5.0 by MarieColsGA Great Service However...
I like the Holiday Inn Express brand primarily for consistency. Although the staff was wonderful, the property was a huge disappointment. Our room was tiny, with barely enough space to move around. There was no counter space in the bathroom and only one side table for the bed (not on my side). I won't recommend the hotel to friends because I think you can find a better property for much less (and I have in the past through travel websites).
September 25, 2013