Rated 4.2 out of 5 by 249
Rated 4.0 out of 5.0 by Barry2713 Great neighborhood
Great reflection of neighborhood. Seemed safe and was clean. Parking for patrons is way too high. I don't know if it was the way I was dressed (work attire) but was treated with discontent. I have nearly a million points with IHG in just the last two years but somehow did not feel welcome here.
May 19, 2013
Rated 4.0 out of 5.0 by GradsDad Great Location, Good Value
Great location for tourist activities. Good value for neighborhood. Staff was attentive to needs, but not very personable... just doing their job. Rooms were clean and an adequate size even with two beds, Surprising to find TV not upgraded to flat panel.
May 19, 2013
Rated 4.0 out of 5.0 by markus1 Great Experience
Loved the decor, cleanliness & the staff. Good location, but the $39 parking fee is rediculous.
May 18, 2013
Rated 5.0 out of 5.0 by TerBear The best hotel and staff in Chicago.
Truly the Hotel Indigo Chicago North is the best. From the moment I walked in the staff made me feel welcome. Every staff member is friendly, knowledgeable and attentive. Very helpful in helping me navigate the city and always had the answers to all of my inquiries. This was my third stay at the Hotel Indigo and I can say it won't be my last. I will always stay at the Hotel Indigo when in Chicago.
May 18, 2013
Rated 5.0 out of 5.0 by ElDonAlmighty Fabulous staff, easy walk to cool places
My wife and I use this as a great getaway because it's a great base to walk to the shopping and clubs on the Gold Coast.
Everyone things about downtown or Michigan avenue, but this area is fun because of the diverse restaurants and a more calm atmosphere.
The staff is fabulous and the rooms are neat.
Did I mention the great staff?
May 17, 2013
Rated 4.0 out of 5.0 by LisaT Great Location
Hotel Indigo was a good value for your money. Our room was spacious and was clean and I love being off the beaten path. Construction was going on during the day but didn't interfere with our stay at all. The lobby has a sitting area and a small bar which was perfect for a night cap or pre-event cocktail. The breakfast was a nice treat and I was very pleased I could order off a menu. I have already booked my next reservation and this time included the breakfast in my room rate.
My only complaint would be the people at the front desk. My experience with both the check-in and the check-out staff wasn't up to the standard of other hotels. They could use a lesson in customer service. They weren't exactly rude, but certainly weren't friendly and acted as if we were lucky to stay at their hotel. Something that can easily be corrected with new employees, if necessary. However, the restaurant server and bar staff were extremely friendly.
Overall, Hotel Indigo is a good value for your money.
May 17, 2013
Rated 5.0 out of 5.0 by TronR1Y Outstanding staff and great location
The pics on the website were reflective of the actual property. Enjoyed the sunny beach-like feel of the room with comfortable bed and faux wood flooring. Cleaning staff provided extra coffee for the in-room Keurig machine. Front desk provided print outs of bus routes and heated up restaurant leftovers in their kitchen. Just 5-9 minutes walking distance to restaurants, bars, shops, Water Tower building, and bus stops. At the time of booking, Indigo was the second least expensive 3-star in the city area.
May 16, 2013
Rated 5.0 out of 5.0 by maudemaudemaude Refreshing Take on a City Hotel
Though you may be in the heart of the hustle and bustle of the city, this hotel makes you feel otherwise. The moment you walk through its doors, you feel as though you're on a tropical retreat. The staff is welcoming, the rooms are inviting, and the overall feel of the place is simply spa-like. After a long day of exploring Chicago, I could not wait to make it back here!
May 14, 2013
Rated 1.0 out of 5.0 by Tabatha no good
Many people were staying at this hotel which we thought ment iy was great until we got there. When we got there our room was given to the wrong person and the man at the front was rude as can be. He just told us it was the person before him who made the mistake and he cant do anything about it. He offered to give me and my husband a double bed room instead. Which i told him i payed in advance and want the room i payed for and me and my husband do not need two beds. Than he replied "dont make this difficult for me." the overnight man ay the front was rolling his eyes and very rude. I work in customer satisfaction and so does my husband. That man should not be working any where near clients. We ended up taking the double room but it wasnt even clean and had holes in the wall and food (im hoping) stuck to the chair. I was in tears telling my husband i just wanted to go home until the next day. The next day when we got back there was another man and he was wonderful. He fixed our room right away to one we payed for. The room did have a hole in it as well in the wall but he said it was from construction. I understand construction but it was a horrible experience for me. It ruined alot of our alone time. I would never recomend this hotel to anyone.
May 13, 2013
Rated 5.0 out of 5.0 by db999 Nice hotel, great location
The hotel is located in a beautiful neighborhood with some wonderful architecture, trees & flowers, etc. -- but only a few blocks from Michigan Avenue. Restaurants are plentiful nearby, including several on Dearborn and Rush Street. The Newberry Library, Chicago History Musem, and Lincoln Park are also close by. And other Chicago attractions are easily reached by CTA train or bus.
The staff was very polite and friendly. The room was nicely decorated and comfortable, and did not have the cookie-cutter feel of many hotel rooms. It suited the neighborhood very nicely, and we would happily stay there again.
May 10, 2013
Rated 5.0 out of 5.0 by jershad13 Great Location and Nice Hotel
Hotel Indigo is on a quiet street a couple of blocks away from many great restaurants and shopping. The hotel was nice and the staff was helpful. Awesome hotel at a great price. I would highly recommend it!
May 10, 2013
Rated 5.0 out of 5.0 by ShellMG Would stay again
My husband and I were in Chicago for one night to celebrate our daughter's graduation from college. We needed an accessible room with space for a wheelchair to turn around, which may have given us a larger bathroom than some of the other rooms.
The hotel decor was a very refreshing change from other hotels, and the arrangement of the furniture made good use of small spaces. The bed was firm and the linens were of good quality. It was nice to have a finished wood floor!
May 7, 2013
Rated 5.0 out of 5.0 by vandelaynj Classic boutique in a great neighborhood
Everything in this hotel was a cut above the standard Hotel Indigo, from the spacious lobby, to the extensive workout area, to the hardwood floors in the guest room. I'd stay here again in a heartbeat.
May 6, 2013
Rated 1.0 out of 5.0 by Anna312 Oveall bad experience and lack of of cleanliness
I am familiar with the type of hotel and I have never been that disappointed. Rooms are apparently not properly check for cleanliness and given undone.
Too confident because of a good location the hotel offer poor service and neglects cleanliness. You find carts of dirty linen in the corridors until evening, bed unchanged, sinks obstructed... I would not recommend that hotel.
April 29, 2013
Rated 4.0 out of 5.0 by socape GREAT HOTEL
I´ve always loved Indigo Hotels and try to stay there when possible. This time I was as happy as always. Maybe staff wasn´t as nice, not bad .. they just didn´t try xtra hard to be nice ;) Other than that, everything was perfect!
April 29, 2013
Rated 4.0 out of 5.0 by goodstuff97 Great value, cozy room, quiet neighborhood
The hotel is in a wonderful location on a quiet street. It is a two-block walk to the Clark/Division red line stop--perfect for those with a transit pass. I booked a rate with breakfast which was less and more convenient than any other breakfast option. The servers at breakfast were prompt and the food was very good. We were too busy to use the workout facility but we saw the room and there is a very good array of exercise equipment for those of us that need more than just a cardio machine. Rooms are cozy (read: snug) but comfortable, well-decorated, and full of features. The TVs are standard CRT, so don't expect a high-definition viewing experience. Housekeeping staff on the first day was very helpful. Among the few negatives: our room faced a very large transformer, so no spectacular view; the hotel showed its age with scuff marks and peeling paint; that being said, the hotel was in the process of being renovated (but that meant noise in the hallway during the day); I wish I didn't have to schlep all the way to the 2nd floor for ice (or a refrigerator in the room would have been nice). At check-out the front desk and bell-hop were helpful with our bags and guiding us to our next destination. This hotel offers a cozy room and a great value. Will definitely stay again.
April 25, 2013
Rated 4.0 out of 5.0 by GoldRush value on the Gold Coast
We were in town for a trade fair and decided to rent a car to stay outside of downtown Chicago. Indigo is tucked away in a quiet neighborhood just a couple of blocks away from bars, restaurants and entertainment. Rooms are a bit small and bathroom is tight. The property lends itself to something you would see in NYC as opposed to Chicago and the Midwest. Good fitness studio and complete with bar and breakfast area. The process to charge the parking fee to the bill is a bit awkward but we got through it.
The staff left a bit to be desired.......not rude just not engaging. no smiles......just another day at Indigo on N. Dearborn Pkwy. In a small property great greetings and service can add a great deal to the experience.
April 24, 2013
Rated 5.0 out of 5.0 by BBLC Great Stay in Chicago
Good location, wonderful staff - book the breakfast option for a good full meal to start your day.
April 23, 2013
Rated 5.0 out of 5.0 by RetPer Good location, comfortable beds& friendly service
I keep returning to this cozy & friendly hotel . It's a great value in a good location, close to great restaurants, shopping & the subway nearby.
April 21, 2013
Rated 4.0 out of 5.0 by LynnG first class staff
The wonderful friendly staff made all the difference.
April 18, 2013
Rated 4.0 out of 5.0 by doodlebug Room
The rooms are dated, beds were very uncomfortable. The tv is a tube tv out of the 1990's. The room definitely needs an update. I had requested to use my Priority Club points but they could not give me the type of room I needed. Also, had asked for a refrigerator in our room because we were traveling with a baby and needed it to store bottles. We were told there were no guarantees and if we didn't get one, we could use the hotel's refrigerator. We wondered how we were to access the bottle at 3 am?
This hotel is in a great location, but hope for some remodeling, soon.
April 14, 2013
Rated 5.0 out of 5.0 by Symphonysid Good Value ... Great Location
We found the staff to be extremely friendly and accommodating. The decor is a bit funky, but not unpleasantly so. The exercise room was well equipped for a small hotel, but I couldn't find the remote control for the TV by the treadmill and eliptical machine. Our room was comfortable with space for a desk and chair as well as a stuffed chair and ottoman. The free internet access was a nice bonus. Our breakfasts were served efficiently and were certainly priced competitively. Given the great location of the property, I'd say that the Indigo is a good value.
April 13, 2013
Rated 5.0 out of 5.0 by danielp pleasant stay
Location, friendliness of staff- simply a comfortable place to stay
April 13, 2013
Rated 5.0 out of 5.0 by Skinnie Great visit
We had a great visit.
The only negative comment I have is the room was a little tatty. The wall paper was peeling in several places, the walls were dirty in several spots and there was a lot of hair on the floor in the bathroom upon arrival.
April 10, 2013
Rated 4.0 out of 5.0 by rasse Things to review
I stayed at and Indigo hotel in Arizona that is why I choose to stay at this one. The front desk staff was friendly and the lobby area and work out area was nice. The room with the king size bed was very cramped and needed some TLC. The walls were marked, the emergency sprinklers on the top of the wall was visibly full of dust. The bathroom door was coming of the hinge. The cleaning staff was friendly but they left the cleaning room door and elevator door with the dirty linens open quite a bit. At other hotels I have stayed at I have never seen this before or the cleaning carts in the halls most of the day. I think the hotel was nice overall but I think in its location in the city it needs to have a little more attention to detail and cleanliness.
April 10, 2013
Rated 5.0 out of 5.0 by tregs EXCELLENT STAFF, GREAT ACCOMODATIONS!
We took our 6 year old for a staycation to the city, the hotel was immaculate, looks brand new, bright colors, great design, the staff was as nice as you can get, extremely friendly and helpful! No problem with an early checkin time and super friendly. Blocks away from mag mile and watertower, overall a fantastic time! Would definitely return to this property and search out other locations for future trips!
April 10, 2013
Rated 5.0 out of 5.0 by GMASUE Very relaxing atmosphere
We originally booked the room for only 1 night. Decided to stay 2. We loved the relaxing decor. The rooms were warm and cozy. It was nice to return to the hotel after day tripping with our 6 yr. old grandson. The room was just the right size for the 3 of us. It had a very welcoming feel to it. The soft bed and pillows were wonderful. Only thing we wished was that we would have had a mini fridge in the room. We will definitely ask for one next time. The staff was very friendly and helpful in directing us to where we wanted to go. The neighborhood was delightful. Everything was close by, buses, subway, stores, and getting a cab was easy if you walked a block. Will definitely stay again.
April 7, 2013
Rated 5.0 out of 5.0 by ChiTownNative Wonderful get away in the heart of Chicago
Great little boutique hotel with exceptional service and all the comforts of home.... chocolate cookies at the front desk, complimentary coffee and TEA in the room, , "hardwood" floors, lots of pillows and updated bath rooms all within walking distance of everything Chicago. What a delight.
April 5, 2013
Rated 1.0 out of 5.0 by Pattir1226 Disappointing
I was very disappointed with Hotel Indigo compared to the last time I stayed there which was 4-5 years ago. I was disappointed with the room service - the young lady that brought breakfast was dressed very inappropriately. I was disappointed that no condiments were included - no cream for my coffee, no salt/pepper no katsup. When I called down for condiments, I was told that they didn't have any katsup - What? Anyway, my room was located next to the stairwell and apparently some workers or maybe even guests were smoking in the stairwell and I could smell the smoke in my room - disgusting!
April 5, 2013
Rated 5.0 out of 5.0 by John987345 Excellent
Good location, good price, and pleasant staff. Asked for a room with a view and it was accommodated well.
April 5, 2013