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Cleveland

Rated 4.2 out of 5 by 257 reviewers.
Rated 3.0 out of 5.0 by The bed was great and service was wonderful I wasn't pleased with the price. Really overpriced. Nay be not for the convenience of being close to the Cleveland Clinic. We won't stay there next time because of the price. The valet personnel were inconsiderate. They wouldn't listen. I was trying to tell them how to get the electric scooter out of my vehicle to avoid scratching it. And then I was trying to show the gentleman how to put the seat on. Again, he wouldn't listen, therefore putting it on wrong. This was very frustrating as I was trying to get the scooter so I could go get my brother from the men's room. 15 October 2014
Rated 5.0 out of 5.0 by This Hotel Understands Customer Service In an age when customer service is fading fast, this hotel still has it...in spades. It started when I made the reservations online and then changed them, online again. Email confirmations right away. Then I got an email from the concierge welcoming me and asking if there was anything he could do in advance...I said yes. We were in cleveland for an afternoon wedding so we needed to get into our rooms early. THEY NOT ONLY MADE IT HAPPEN, BUT CONFIRMED IT TO ME BY PHONE THAT MORNING. Once we got there the rooms were excellent, the valet extremely cooperative and gift bags from the wedding (which actually was using a hotel down the street but hasd delivered our 2 bags to the InterContinental) were delivered to us. Everyone was great, including the Great Lakes Brewery beer and Mediterranean Appetizer Plate and Soup at the restaurant. We don't go to Cleveland often, but will seek out this hotel when we do (and look for others when we travel). 15 October 2014
Rated 5.0 out of 5.0 by Confortable It was my third time in this hotel and it is always a pleasure staying there. 15 October 2014
Rated 4.0 out of 5.0 by Lighting Lighting around the mirror just inside the door was unreliable. We had to call for a staff person to adjust it every day. 14 October 2014
Rated 5.0 out of 5.0 by Room designed for Comfortable Stay The room was one of the easiest hotel rooms to place your luggage, hang clothes in closet, and have more than ample room on the lengthy countertop. The bed was most comfortable., The bathroom shower was appreciated by my husband and the separate bathtub was my delight. All staff was helpful and courteous as well as personable. The breakfast buffet was excellent. Table 45 should definitely serve more than 3 scallops for $34.! Planning to stay there again in November. 11 October 2014
Rated 5.0 out of 5.0 by recent visit to cleveland clinic I stayed overnight for an early morning appointment at the adjacent Cleveland Clinic. Room was very nice and staff helpful. Breakfast downstairs was good. Bell services stored my luggage in case my appointment lasted past checkout. Will stay again should the occasion arise. 08 October 2014
Rated 4.0 out of 5.0 by great staff at the desk, restaurant, bar and catering The toilet in my room had problems, handle loose, would either not flush down waste or would keep running. I reported twice but no change 07 October 2014
Rated 3.0 out of 5.0 Recent stay Service in the front of the Hotel when you arrive has declined a lot. Room service menu needs to be updated. Bell Captain service is just ok, at best. The Hotel room was very nice but the bedding is worn as well as the pillows being broken down. Maid service was outstanding. Resturant is tired and needs to be updated with a refreshed menu. We went out several nights after surgery because the Food is just ok. We have stayed here a total of 16 days this year. 07 October 2014
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Cleveland
  • 9801 Carnegie Avenue
  • Cleveland , OH , 44106
  • United States
  • Front Desk +1-216-7074100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Arabic, Czech, German, English, Spanish, Finnish, French, Hungarian, Italian, Polish, Portuguese, Turkish

Pet Policy

The hotel does not accept pets except for service animals. There is no charge for service animals. The hotel will provide assistance with referrals to kennels for pet care and boarding.
  • Local Time

    7:23 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 23 Room(s) with Accessibility Standards
    • Parking
    • Special Needs