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Cleveland

Rated 4.1 out of 5 by 211 reviewers.
Rated 5.0 out of 5.0 by Very comfortable bed and service was excellent This is our 4th of 5th stay in your hotel and each time our overall experience has been great! We are there for medical reasons, however, our stay is made very comfortable and plesant by your staff and service, 25 August 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. A great place to stay! Clean facility, friendly staff, great amenities. Easy access to and from. 25 August 2014
Rated 1.0 out of 5.0 by Experience during the last stay I did not feel safe in the room since when I was given a key upon my arrival, the room was already occupied by another guest! Was this going to happen to me in the middle of the night was the thought that continued to go through my mind- hence, I did not feel safe! 25 August 2014
Rated 5.0 out of 5.0 by Great place to stay My husband & I stayed at The Intercontinnental because He was having testing done for a lung transplant at The Cleveland clinic. It was a wonderful place to stay and So convenient to the hospital. The bathroom was actually Very luxurious and the bed was extremely comfortable. Everyone At the hotel & hospital was very helpful & friendly. 23 August 2014
Rated 2.0 out of 5.0 by Fair service but very high prizes when seeking medical treatment. My wife and I come to the Cleveland Clinic for medical treatment and not for business or to party. Your prices should reflect that people stay at your hotel because they are their for medical treatment.. 23 August 2014
Rated 5.0 out of 5.0 by EXCELLENCE NEED I SAY MORE? THIS SURVEY IS BEGINNING TO ANNOY ME. LOL 22 August 2014
Rated 5.0 out of 5.0 by Warm and Personable Staff Incredibly, the entire staff succeeded in keeping everything calm and kind -- an achievement when one is staying there during a major surgery, and is extremely stressed. The staff in both restaurants, in the hotel, and even the wonderful woman whom I spoke with each evening to request an early wake-up call, who said she was praying for us. Oh, my.... 21 August 2014
Rated 1.0 out of 5.0 by Unacceptable noise We stayed for 3 weeks due to my husband needing heart surgery at the Cleveland Clinic. He needed time in the room during the day to rest and recover. This was impossible as the staff cleaning and servicing the room constantly let the doors bang shut on their latch with no regard of how loud and intrusive this noise was for guests in their rooms. This is an expensive hotel and this is level of noise was unacceptable. Despite raising this with the management of the hotel and politely asking the people servicing the rooms to please take more care to reduce the constant loud banging of doors slamming, nothing changed. As we checked out the reception said that the manager had wanted to speak with us on this matter - we had been there 3 weeks with plenty of time for him/her to contact us, but s/he made no contact. The rooms were comfortable, the beds were extremely comfortable. We have stayed in hotels all over the world for business and leisure and have never experienced this level of intrusive noise. What was most annoying was that it is avoidable with some staff training and door wedges to hold the doors open while servicing. Simply putting the latch on and letting them bang shut constantly was completely unacceptable and this made an already difficult time for us personally into a very stressful 3 weeks. For this reason I would not recommend this hotel if you plan to spend any time in your room during the day. 20 August 2014
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Cleveland
  • 9801 Carnegie Avenue
  • Cleveland , OH , 44106
  • United States
  • Front Desk +1-216-7074100

  • Driving Directions
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Languages spoken by staff

Arabic, Czech, German, English, Spanish, Finnish, French, Hungarian, Italian, Polish, Portuguese, Turkish

Pet Policy

The hotel does not accept pets except for service animals. There is no charge for service animals. The hotel will provide assistance with referrals to kennels for pet care and boarding.
  • Local Time

    12:04 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 23 Room(s) with Accessibility Standards
    • Parking
    • Special Needs