Rated 4.0 out of 5 by 177
Rated 5.0 out of 5.0 by chrlyktz Comfortable bed and great location.
My family stayed at this hotel while my Mother had surgery. The hotel was very clean and comfortable, but the location was the key highlight for us. We were able to easily travel back and forth from my Mother's appointments to our room in less than 5 minutes (on foot).
18 July 2014
Rated 5.0 out of 5.0 by sherry53 wonderful room and great staff
Stayed at this hotel for a wedding - from top to bottom we were VERY happy with our stay (the reception was also at the hotel AND also professionally handled) - Honestly, we don't often stay at hotels with these amenities but we were very pleased with our experience - BONUS was being near the Cleveland Clinic rooftop where we were able to watch the Cleveland fireworks on the 4th of July!!!
18 July 2014
Rated 4.0 out of 5.0 by GinB Nice Hotel
The staff member in the Club Lounge was very courteous.
Our car was always waiting by the time we got down to the lobby. That is nice, often when we valet a car it is brought from far away and we have to wait for it. I guess they have somewhere near by to park the cars.
If you are looking for the light switches, try the end table on the side closest to the bed. They are very discreet.
17 July 2014
Rated 5.0 out of 5.0 by Maryann27 Convenience
Comfortable room and very convenient to the Cleveland Clinic. The room was quiet , very clean and decorated very nicely. It was a nice retreat after a long day at the Clinic. The staff was wonderful!
16 July 2014
Rated 4.0 out of 5.0 by InterconAmbassador Finally updated
The hotel has finally undergone a much needed, albeit minor upgrade. Everything is white now, as if they just painted it with a coat of primer. It all looks very much like the newer areas of the Cleveland Clinic Hospital. So if you enjoy sleeping in the hospital rooms, this is probably the hotel for you! I don't understand why this property never upgrades Platinum Ambassador members to the concierge levels.
15 July 2014
Rated 4.0 out of 5.0 by none 01 great bed, beautiful facility, convenient to the hospital and clinic, safe
I was in Cleveland to go to the Cleveland Clinic. The price of the facility was very expensive for someone ill needing to get medical care. The facility was beautiful, clean, comfortable and modern. You need nicer folks at your front desk. THEY give the overall impression for your hotel. Your housekeeping staff was very nice and so was the bell captain, server in your breakfast and lunch restaurant.
14 July 2014
Rated 3.0 out of 5.0 by justme4139 Not near expectation
We arrived late at the hotel due to problems on the road. The Valet was most courteous and helpful , as was the Bell Men. All restaurants in hotel were closed so we were told room service was open, which sounded like a great idea since it had been a long day. We search room for menu, Bellmen searched room also, no menu. We called room service and told them we wanted to order but we did not have a menu. They said they would have one sent up immediately. In a few minutes I receive a call from desk asking us to recheck room , as if I was a idiot. I explained even the Bellman could not find the menu, front desk hung up. I called back to room service since it now was even later and we needed to rise early in the morning for a appt. at Cleveland Clinic. I asked for them to just tell us what was on the menu, I was told too many entree to list,,, so I said "do you just have a Hamburger and FF..... yes was the reply,, so finally now after over a hr after arrival we were able to order a meal. It does seem a simple meal as such, costing over $56.00, should never have been such a ordeal to accomplish in a 5 star hotel. Also we decided to check out next day, MENU still had NOT arrived !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ,,We asked at the front desk to send for our bags in 10 minutes, in 25 minutes we called and requested again,this is what I expect from a 1 star hotel, not 5 star ! Also room was for 2 , why towels for 1? Window shade very hard to get to and operate .... not a 5 star feature. can not comment on amenities, nothing in room to tell us what they were. Do not know about IHG rewards were never offered. NO concern for detail ! Returning in August, will stay at another hotel
11 July 2014
Rated 5.0 out of 5.0 by Mreview29 Visit to Cleveland clinic
The location is perfect for a medical visit to Cleveland Clinic.
Unfortunately the clinic is always our purpose for travel there.
But, it is a lovely hotel with very good service and a nice restaurant.
Great staff as well.
08 July 2014