Rated 4.2 out of 5 by 270
Rated 4.0 out of 5.0 Convenient
I rated the sleep quality low because I am not used to really soft, plush beds, bedding, and pillows. I prefer firm. Also, the attendees of the conference I was attending seemed to get really loud in the halls at night. Everyone seemed to slam doors. You hear helicopters, ambulance sirens, and police sirens all night due to proximity to the Emergency Dept of the hospital. I also had a hard time with regulating the temperature in my room.
The staff were extremely friendly and every where I went was extremely clean. I love how convenient it is to the Cleveland Clinic. There are really cool buildings in the area that made for a nice walk.
28 October 2014
Rated 5.0 out of 5.0 by AEVW One little thing freaked me out.....
On the final night of my stay, I went out with friends for dinner. Before leaving my room, I turned off all the lights. Later on, when I returned to my room, I opened the door to find all the lights on. I was quite nervous; looking around to make sure everything was still there, etc.,as I knew the room had been cleaned earlier in the day. I then noticed that one of the beds (2 Queen beds in my room) had been turned down and chocolates placed on the pillow. This had not been done the two previous nights of my stay, and it was done on the bed that I had NOT been using during my stay. Just wasn't expecting that--don't recall reading anywhere that it was a practice to do so, and it did catch me off guard. Otherwise--a totally wonderful, comfortable stay. Looking forward to attending the conference next year.
27 October 2014
Rated 2.0 out of 5.0 by Recent Traveler1 Beautiful Hotel....but
The Intercontinental Hotel in Cleveland is beautiful, no doubt, it just needs to be managed better. From the North Cafe, to the front desk, to engineering...they just need to hire a more professional caliber of staff. When we arrived for our stay, we had issues with the toilet in our room (722); we called the front desk and they sent someone from engineering to our room. We explained to him that the tank of the toilet was not filling properly; he just plunged the toilet and left. I had my husband to go in and try to flush it again and it still was not flushing properly and at that point we called the guy back to our room let him know that the issue had not been resolved; at that point I'd had enough, as I was not going to deal with an issue of this sort. I requested another room. I was not offered and upgrade or anything but at least the plumbing worked. It's a beautiful hotel but it's such a disappointment in terms of service.
27 October 2014
Rated 5.0 out of 5.0 by KathyGoTribe Gem in Cleveland
This property is fabulous and equaled some hotels we have stayed in Las Vegas! I was very impressed with the hotel, the restaurant and bar. First class front desk and concierge. Rooms large and modern with the latest technology. I would stay here again!
26 October 2014
Rated 5.0 out of 5.0 by Laurie45 I love this hotel
The hotel was beautiful and in a very nice part of Cleveland. I recommend it!
23 October 2014
Rated 5.0 out of 5.0 by nick60 Great Hotel. Wonderful Experience.
Highly recommend this hotel. Clean, quiet, comfortable and convenient to the Cleveland Clinic. I would never stay anywhere else.
22 October 2014
Rated 5.0 out of 5.0 by Genii Cheerful accommodations
Weary travelers look for bright, cheerful, comfortable accommodations at the end of the day especially if they are besieged with medical issues. Intercontinental has provided a haven for suffering patients at a favorable cost: it's the "tax, title, license" add-ons that make the final cost unattractive. Making reservations well ahead of time is highly recommended since the hotel is so busy with domestic and global guests. So far, we have had the foresight to make reservations well into the future and have been fortunate in obtaining the room. Cannot refrain from mentioning the inadequate space allotted for computer use: small, 2 computers, and excessively slow operations on existing computers. Yes, there are computers in the business suite on 2nd floor, but the printer was out of service, and the hotel desk manager had to solve the problem; printing was done at front reservation desk as a solution. But overall, that is a minor complaint when compared to the amenities otherwise offered. Thank you again.
22 October 2014
Rated 5.0 out of 5.0 by Long Goodie Very pleasant experience
I was very comfortable with my room and the service I received on my short visit to the hotel. I have never had a bad experience at this location. I look forward to my next visit and anticipate nothing less than what I have received in the past. Thank you for another great time!
18 October 2014