Rated 4.0 out of 5 by 183
Rated 3.0 out of 5.0 by Kimmyaf Problems getting towels & room smelled smokey
Hotel was beautiful & good value for location-made hospital stay much easier. We were upgraded to 12th floor. However upon arrival our room smelled like smoke...I called & asked front desk but they said it wasn't a smoking room. So they sent housekeeping up with some room spray. It didn't neutralize the odor & it particularly smelled as though someone had been smoking in the bathroom. It didn't go away. No offer was made to switch rooms which surprised me. I really let this go & just asked to note my bill so we would not be charged for the smokey smell.
We realized there was only 1 set of towels in the bathroom. We were there/arrived around 630 that night & it was around 730-8 when we called to get more towels. We were told housekeeping would bring them up. Noone ever dropped off towels. None were left at the door either. We were exhausted & didn't complain or call again that night. figured we could get them quick at the front desk in the morning. We ran over to hospital at 510am. Only 1 of us took a shower due to lack of towels. When my father in law got into surgery I ran back to shower, close to 745am. I asked the front desk if I could just pick up towels since they weren't delivered last night & they said they didn't have any to hand me & when I asked if I could go to housekeeping to pickup myself they said I could not. They would have to have housekeeping bring them to our room. I told them they never brought the night before & they said they would ensure they brought them up. We go to our room...15 minutes passed in our room & still no towels. I called the front desk & said I'm still waiting on towels & can I go pik them up somewhere & they said no they'd have housekeeping bring them. Now 35 minutes has passed. No towels. I jump in the shower using used towels...not ideal & I'm very frustrated no one can manage to get us towels...i was very irritated. When I got done with a shower - probably a 15-20 minute shower (so almost one hour since i was at the front desk) finally a knock on our door & towels were delivered. This may seem trivial but having to ask 3-4 times for towels over a period of 12ish hours (night before into next morning) isn't acceptable. Why couldn't I just go to housekeeping & pickup myself? Why couldn't the front desk hand me towels? Why was the front desk hands off getting towels after I explained we'd been waiting since the night before? Just not acceptable customer service at all.
28 July 2014
Rated 4.0 out of 5.0 by RANDY Y EXCELLANT FACILITY
THE FACIITY MEET MY EXPECTATIONS BUT THE ROOM LACKED THE EQUIPMENT REQUIRED TO REHEAT FOOD THAT I BROUGHT BACK FROM DINNER. THERE WAS NO HAIR DRYER IN THE BATH. THERE WAS HOWEVER PLENTY OF HIGH PRICED SNACKS AND ALCOHOLIC BEVERAGES PROVIDED IN THE ROOM NEXT TO A VERY SMALL BUT ADIQUATE FRIDGE. I WOULD RECOMEND THE ROOM BASED ON ALL OTHER CRITERIA BUT WILL ASK MORE QUESTIONS THE NEXT TIME I BOOK.
27 July 2014
Rated 4.0 out of 5.0 by doubleduty housekeeping
The room was not made up in a reasonable time.
Left at 7:30 returned at 2:10 to an unmade room.
When cleaned bed linens very sloppy
Called, but room service garbage outside door of opposite room entire 2 day stay
27 July 2014
Rated 5.0 out of 5.0 by Happy Dublin Mom Great little hidden gem
We stayed there for a wedding. Beautiful accomodations and great food. Reception was fantastic!
23 July 2014
Rated 5.0 out of 5.0 by Mother-of-Groom Perfect Wedding
The hotel was the venue for our son's wedding. Everything was executed beautifully. The staff couldn't have been friendlier or more helpful. They told us we should relax and enjoy ourselves...and we did!
21 July 2014
Rated 5.0 out of 5.0 by woody757 Accommodation s
Front desk staff and all the staff we came into contact with were very knowledgeable and efficient. The room and bed was comfortable. Would highly recommend.
21 July 2014
Rated 5.0 out of 5.0 by chrlyktz Comfortable bed and great location.
My family stayed at this hotel while my Mother had surgery. The hotel was very clean and comfortable, but the location was the key highlight for us. We were able to easily travel back and forth from my Mother's appointments to our room in less than 5 minutes (on foot).
18 July 2014
Rated 5.0 out of 5.0 by sherry53 wonderful room and great staff
Stayed at this hotel for a wedding - from top to bottom we were VERY happy with our stay (the reception was also at the hotel AND also professionally handled) - Honestly, we don't often stay at hotels with these amenities but we were very pleased with our experience - BONUS was being near the Cleveland Clinic rooftop where we were able to watch the Cleveland fireworks on the 4th of July!!!
18 July 2014