Rated 3.9 out of 5 by 119
Rated 5.0 out of 5.0 by PFRH The best housekeeping service I have ever received!
Please know that your hospitality was greatly appreciated during my stay. On three or four occasions, you extended my reservation and offered extended check-out times without questions when my husband's ICU and hospitalization wore on. Returning from his hospital room gave me such a sense of relief, because my room, #1129, had a lovely panoramic cityscape view, and the housekeeping and room service staff were so accommodating. The housekeeping staff were always understanding when I would return and need to use the room during the time they were cleaning rooms and the staff were always kind and friendly, again while respecting my privacy.
26 February 2014
Rated 4.0 out of 5.0 by Teach13 Check-in/Houskeeping
This was a horrible experience. when I arrived my room was not ready at 1:30, which was ok, since I was attending a conference. they said they would call me and asked for my phone number. I waited until 4:30 and then went to ask. I waited for a few minutes and then they found me a room.
Also the next day, when the conference was through and I returned to my room, they had just finished it at 4:30. Good thing I did not want to take a nap.
25 February 2014
Rated 4.0 out of 5.0 by Kriseds52 Cleveland Clinic Appt.
Only 2 things iffy:
1. They put us in a dirty room at first, but adjusted right away.
2. The faucet handles leaked at the base. (I think the room was just finished. Room 826)
The staff was terrific, the room was terrific. This was our 2nd stay here, the first in October for lung transplant evaluation, this one for the first followup. Despite the medical stress, it was like a mini-vacation
22 February 2014
Rated 5.0 out of 5.0 by Worried mother excellent staff
The staff did everything in their power to make my stay comfortable.
22 February 2014
Rated 5.0 out of 5.0 by KITTEN47 Comfort At The Intercontinental Hotel
a very cleaned, comfortable bed and a cleaned bathroom.
I was impressed with the elegant, remodeling of the room and its contents. I hope it stays in excellent condition (??). It's not going to happen..
Room service good, but very expensive.
Front desk very professional.
I was well pleased with everything at the hotel. Next time I hope to come and enjoy a pleasure visit NOT a medical visit.
04 February 2014
Rated 5.0 out of 5.0 by clive3 Incredible staff.
My son was transported by ambulance the first night. The staff was amazing before the incident, after and during. Doormen and valet went above and beyond to make you feel comfortable and welcome. Housekeeping was also very wonderful, helping me look for my son's glasses. The front desk staff also was very accommodating to all of my switches in stay times. We had to delay due to weather.
I know you are working on renovations. The bed was too soft & the orange chair in the room was old and stained.
The bathroom was super nice.
03 February 2014
Rated 3.0 out of 5.0 by Jim1241 Good service but ...
Not impressed with the room. It was missing a chair, the bathroom exhaust fan did not work and the cold water faucet almost came off in my hand. There also was no reasonably priced restaurant.
31 January 2014
Rated 4.0 out of 5.0 by Linda727 Convenient location
I had a good stay at the hotel. Only problems were my room on the 12th floor was not ready when I arrived so I was given a room on the 6th floor. My traveling companion was on the 12th floor and was given access to the hospitality area on the 14th floor. My room was billed at the same rate and I was denied access to the hospitality area. Not fair. The desk clerk was not helpful when I complained.
I had no wash cloths in my room when I was ready for a shower and waited. I called and was told some would be sent up. Waited a while and they didn't arrive. Had to showered without them.
Ordered a Caesar salad in the cafe and it came swimming in dressing . . . more like Caesar Salad Soup. Paid for a lunch I could not eat.
My access to the Internet was cut off on the morning of my last day . . . had to wait for staff to come to my room and find a way to reconnect me.
Most important to me are a comfortable, clean, room and bed. The hotel did provide those things and great, convenient access to the Cleveland Clinic. I would stay there again.
26 January 2014