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Rated 4.1 out of 5 by 213 reviewers.
Rated 5.0 out of 5.0 by Wonderful Experience What a wonderful experience. When visiting Cleveland again, we will stay at the Intercontinental! The room was modern, clean and nicely appointed. 26 August 2014
Rated 1.0 out of 5.0 by Nice facility, but hopelessly mismanaged Came to this hotel because of a full and stressful week at the Cleveland Clinic. Sadly, we were captive to our needing the convenience of being right on "campus". Most of the staff here cannot listen to the simplest of requests such as ordering breakfast or requesting bell service for luggage transport upon departure. They gave conflicting answers to a simple question about the restaurant from which one orders room service. The housekeeping staff (and I use the term loosely) had not cleaned the bathroom floor prior to arrival (too graphic for here), and only upon our final room check before departure did we see the garbage under the bed. If you want fresh soap in the bathroom the next day, you will have to ask for it at the front desk because housekeeping won't do it. When I say ask the front desk, you will have to 1) go downstairs, 2) wait in line, and 3) ask a real person because your calls down there will get answered, but then go unattended. Finally, be sure to check your bill. Our room charge was more than what Cleveland Clinic had printed on its monthly rate sheet for hotels in the area. 26 August 2014
Rated 5.0 out of 5.0 by Very comfortable bed and service was excellent This is our 4th of 5th stay in your hotel and each time our overall experience has been great! We are there for medical reasons, however, our stay is made very comfortable and plesant by your staff and service, 25 August 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. A great place to stay! Clean facility, friendly staff, great amenities. Easy access to and from. 25 August 2014
Rated 1.0 out of 5.0 by Experience during the last stay I did not feel safe in the room since when I was given a key upon my arrival, the room was already occupied by another guest! Was this going to happen to me in the middle of the night was the thought that continued to go through my mind- hence, I did not feel safe! 25 August 2014
Rated 5.0 out of 5.0 by Great place to stay My husband & I stayed at The Intercontinnental because He was having testing done for a lung transplant at The Cleveland clinic. It was a wonderful place to stay and So convenient to the hospital. The bathroom was actually Very luxurious and the bed was extremely comfortable. Everyone At the hotel & hospital was very helpful & friendly. 23 August 2014
Rated 2.0 out of 5.0 by Fair service but very high prizes when seeking medical treatment. My wife and I come to the Cleveland Clinic for medical treatment and not for business or to party. Your prices should reflect that people stay at your hotel because they are their for medical treatment.. 23 August 2014
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  • 9801 Carnegie Avenue
  • Cleveland , OH , 44106
  • United States
  • Front Desk +1-216-7074100

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

Arabic, Czech, German, English, Spanish, Finnish, French, Hungarian, Italian, Polish, Portuguese, Turkish

Pet Policy

The hotel does not accept pets except for service animals. There is no charge for service animals. The hotel will provide assistance with referrals to kennels for pet care and boarding.
  • Local Time

    12:31 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 23 Room(s) with Accessibility Standards
    • Parking
    • Special Needs