Rated 3.9 out of 5 by 101
Rated 4.0 out of 5.0 by ziba9870 Mr
Every thing was good expect not having steam room due to our regular visit in feature and being in the clinic and need some comfort wile staying there.Sauna was just OK.
28 July 2013
Rated 5.0 out of 5.0 by jkfg717 Beautiful Accomodations
Was in town for a wedding. The staff did everything they could to make the stay pleasurable. I could find nothing wrong with anything, especially the staff.
25 July 2013
Rated 5.0 out of 5.0 by Bets4 Short but wonderful stay!
We were in Cleveland for an appointment at the Cleveland Clinic.
It was so convenient. We were able to check in early which helped us get to the appointment on time and not have to lug bags around with us. We used the valet services which was very nice but we were not told about the $24 charge until we got the bill. We are not wowrld travelers so we were not aware if this is the norm.
25 July 2013
Rated 5.0 out of 5.0 by Maureen25 difficulty connecting to the Internet
The only issue we had was our inability to link to the internet with a droid tablet without one hour spent on a call with tech support. This needs to be addressed as many travelers are abandoning their laptops fro a more convenient tablet.
19 July 2013
Rated 5.0 out of 5.0 by JWR1 Check in and out
Anthony was very helpful. Was impressed with his ease of conversation with a stranger - doesn't come easy to me. Provided assistance without being pushy or intrusive.
16 July 2013
Rated 2.0 out of 5.0 by chazzb needs work
we have been staying at the cleveland clinic location since the hotel was built. it has always been an enjoyable experience but had been a few years since our last stay. the hotel has two significant issues, one management, one facilities.
The housekeeping staff is slow, lazy, forgetful, and not thorough in many ways. The rooms and drawers are filthy, and literally smell. Our bathroom toilet leaked at the seal. We had to change rooms.
When we changed rooms the toilet issue was solved however the room was very tired.
The facilities issue is just that, the rooms and floors including the carpet on the floor (for example the public carpet on the 8th floor) needs to be replaced asap.
Until the hotel remodels we will drive further and stay in Ritz downtown.
Table 45 is still terrific as well as room service food and selections, parking crew is great, access to the Clinic is great, but the interior spaces are old.
13 July 2013
Rated 4.0 out of 5.0 by RichardD Check in process
Being a Platinum Ambassador I expected a little more. Granted we arrived 1 hour before the 3pm check-in, but our room was not available until after 4pm. The room was missing some amenities and only had 1 large bath towel. When I asked for an upgrade being a platinum member, I was offered a regular room on the Club Level. I was already booked in to a Junior Executive Suite so I decided to stay where I was at. Having spent over $10,000 at this hotel in the last 2 months I expected a little more. On a positive note I have nothing but good things to say about the bell staff, doormen, and valet. I stay at this hotel because of its proximity to the Cleveland Clinic as my wife had major surgery in April and has to have frequent follow ups. I will be back in late December and hope the experience is a little better.
04 July 2013
Rated 2.0 out of 5.0 by JJMALJ Over-priced, under performs
We spent over 6 days at this hotel. Unfortunately, we had to rotate to different rooms each time. For the first several days our family used room #605, which was excellent!! We were in town to support our father who was at the Cleveland Clinic. During the next visit, we used room #705. The room was a dump compared to #605. Furniture and bed was well-worn, bathroom wasn't as clean. Most disturbingly the "Thanks for recyling your linens" tag was showing, and there were stains on the covers! After a few calls to the front desk, we were finally provided fresh bedding, but lost over an hour in the process- much too slow for a hotel like this! The next, and final visit, due to the inconvenience we were given a Club level suite on the 14th floor (which seemed very much like the 'basic' room #605) plus a nice fruit basket and apology note. All seemed well until the toilet would not fully flush in the morning. Again, the response was very slow. As it did not appear to be plugged- and shouldn't have been to our knowledge- we tried to flush it again to try and get it working. This time it flowed onto the floor. After another call and 15 more minutes, a maintenance man finally showed-up and called for clean-up. For what this hotel purports to be, it under-performs greatly. We've been all over the country, and have experienced much better perfomance at other IHG hotels! If they didn't have an almost monopoly on the area, I personally do not think this hotel could survive as a business based on its higher price and lower performance.
02 July 2013
Rated 4.0 out of 5.0 by Mreview29 Room very comfortable
Had an issue with delivery of a floral arrangement and some issues about the staffs assistance in that particular matter.
29 June 2013
Rated 4.0 out of 5.0 by rdcobbs Check in
I'm sure this is an isolated incident, but an establishment such as the Intercontinental should be prepared for things not always going to plan.
During my stay, we were running late to get to town; and we had dinner reservations and a concert to attend with friends. We arrived at the hotel (at 5:15pm) with a strong chance of having enough time to get cleaned up and catch a cab to the restaurant. However, when we attempted to check in, our rooms were not available (not cleaned). I remind you that check-in is a 3:00pm. We had to wait approx. an hour for our check-in.
Unfortunately, we were not able to shower and get dressed in time to make our dinner reservation and barely made the concert. I asked the hotel clerk to make notation in the system that I wanted to speak with an manger. I received no contact from Management. Upon check- out, I again asked to speak with a manger. The front desk manager greeted me and gave me a verbal "I'm sorry" and that was it! I then asked to at least be comped for my valet parking, which was absurdly priced at $25. He then agreed. However, had I not asked the second time; I would have not received any form of communication from management or comped parking.
Other than that situation serve from management, the facilities we very nice, and I would stay there again.
28 June 2013
Rated 3.0 out of 5.0 by Admiral46 Recognize
The staff upon registering at the front desk did not recognize the Platinum Ambassador status. After they gave us the room, which was standard and small, I went back to the desk and had to have heavy discussions in order to get a better room. We still did not get a room on the Ambassador level with lounge access.
This should not happen.
21 June 2013
Rated 5.0 out of 5.0 by maerose Bed is always great
We have been there about 18 times and have had a great stay
under the circumstances. Thank you
20 June 2013
Rated 3.0 out of 5.0 by reyrey expected more
our experience wasn't bad but wasn't great
the bed was to soft, the pillows were to hard (and the ones they sent to replace them weren't much better)
they only had 1 big towel in the room for 4 of us (2 adults/2 kids)
when they cleaned the room they didn't replace the toilet paper..
we were near the hospital side and many helicopters landed at all hours..
needless to say.. we didn't sleep very well
15 June 2013
Rated 2.0 out of 5.0 by NYNY01 Wedding stay
Stayed for a lovely wedding that started at 4:30pm. Hotel was aware it was a wedding reservation as there were a block of rooms. NO ROOMS AVAILABLE UNTIL AFTER 3pm. Caused quite a bit of stress to many guests. Somewhat surly car valet staff. Strange shower - most water ends up on the bathroom floor. No real reason to stay there again. Knowing you have a group that needs rooms at earlier times, why allow 3pm checkouts for those rooms for previous guests? VERY long time to prepare rooms.
08 June 2013
Rated 5.0 out of 5.0 by GPhillips Great hotel with a very caring staff
My wife and I stayed here on a reward night. I called ahead to ask for a Platinum member upgrade and let them know that it was our anniversary. Like most Intercontinental hotels, you are aware as you walk in that you are in a great hotel. Check in was very welcoming. Being a Saturday night they were unable to offer the upgrade based upon the availability (there were multiple wedding parties staying there). The room was still very nice with great amenities. Where they went above and beyond was with the very nice plate of chocolate covered strawberries with Happy Anniversary spelled out in chocolate! This was a very unexpected and thoughtful touch of class that we appreciated. If your stay brings you to this area, you can't go wrong staying here.
08 June 2013
Rated 4.0 out of 5.0 by DavidNYC Wedding and Weekend Stay
I was here for a wedding and rehearsal dinner. I flew in from New York, and the stay was short but very enjoyable.
The hotel room was clean and comfortable. Internet access quick and easy.
I would recommend staying here for any event, business or otherwise.
The wedding festivities were great as well!
03 June 2013
Rated 4.0 out of 5.0 by ouzel Mixed Review
Room very clean and comfortable, incredibly comfortable mattress. Unbelievable that for a hotel of this level, there was an extra charge for a refrigerator in the room for personal use. That is standard for motels at less than half the price.,
03 June 2013
Rated 2.0 out of 5.0 by Younes Service is poor.
Staff not homogene .at list your reception and account manger we can't contact during the stay even in my presence in the hotel I should contact hotel by email in satisfied contact and no answer during the stay
28 May 2013
Rated 4.0 out of 5.0 by ADT42 Great stay except one issue
Before we arrived I added a day to our length of stay. This turned out to cause all sorts of problems. It was booked as two separate reservations, which they told us they could not change. This meant when I arrived they thought we were only there for one night. Then they checked us out of our room the next day so our keys stopped working and they totally redid the room. I wonder if they would have removed our stuff from the room if we hadn't come back when they were cleaning it. Then we had to check back in and get new keys. It was a big pain and you'd think modern technology could come up with a better system.
Otherwise, beautiful hotel, great view of the lake, spacious rooms, great restaurant and friendly staff. The above problem is the only reason it didn't get 5 stars in all categories.
25 May 2013
Rated 5.0 out of 5.0 by TCSMQS excellent service staff
For a surgery stay at the Cleveland Clinic our stay could not have been better.
22 May 2013
Rated 3.0 out of 5.0 by CSOFan Room readiness
This is my favorite Cleveland hotel. It's beautiful and the rooms are spacious and well-appointed. But this time I don't believe my room was ready for occupancy. A condiment jar set outside on the floor for the entire stay. The towels were torn. There were plumbing tools in the bathroom. And the thank you card for agreeing to not change the bed linens was on the bed. I will return, but I thought you should know that this particular time I did not experience the quality I have come to expect and have always had here or at any of your other exceptional hotels.
16 May 2013
Rated 5.0 out of 5.0 by MTHokie Excellent in Every Way
The InterContinental in Cleveland has been excellent in serving our family over the past 5 years. We have made many trips to the Cleveland Clinic for my daughter and husband and they have attended to our every need. We greatly appreciate all that they do to accommodate so many people from around the world. Their staff is top-notch and always friendly & kind. Thank you, thank you for all that you do!
14 May 2013
Rated 1.0 out of 5.0 by Aust Terrible check in & check out
Check in: Clerk entered wrong credit card information. It
took a phone call to Priority Visa to figure out what he had done wrong.
Check out: Only one person on the desk at 7:30 am. Was told because of being delayed an invoice would be emailed to me.
13 May 2013
Rated 3.0 out of 5.0 by smapc2003 Less than before
Having stayed at the Cleveland Intercontinental four yeas ago, I had no hesitation in choosing it again: close to the conference I was attending, comfortable with excellent services.
This time, however, the stay was less than optimal. Even though when I made the reservations and arrived as scheduled and told the front desk my wife and I would be staying for the entire reservation, our room keycards stopped working about Day 3. The front desk had us registered to leave with four more days left in my conference. Three more times we had to have our keycards replaced for failing to operate properly.
Several times the room was adequately cleaned but the bathrooms had no towels left in them nor any replacement rolls of toilet tissue nor bars of soap. Each time we had to call and sk for these items.
Front desk personnel were less than friendly. My wife wanted some postcards mailed and one of the men at the desk snatched them out of her hand and brusquely told her that they would be mailed the next day. He then continued to berate the woman employee behind the desk.
Bottomline? It was a comfortable place to stay but has lost lustre over the past four years.
09 May 2013
Rated 5.0 out of 5.0 by Azib1 Great experience
However my trip was for
Medical purposes, but the enjoyment of excellent suit we had has made it real pleasure !
Thank you for the entire facility team who made this wondurfl stay
08 May 2013
Rated 5.0 out of 5.0 by Trader Great Staff
I come to this hotel during the school year so I'm there about 30 weeks out of the year. I've grown to know the staff for the valet to the front desk, to the people that work in the Club Lounge. Everyone is wonderful so kind and giving, especially to the people that are there with sick relatives. I'm lucky I come for work, but the staff really helps and cares for these families, especially up in the Club Loungs. Once the rooms are done which I believe starts in November this will be an even greater hotel.
03 May 2013
Rated 3.0 out of 5.0 by SkyPirate Not the Intercontinental standard i am used to
I have been a priority club platinum member for many years. However my travel was limited last year and i have been demoted to a normal member and there was basic treatment. The policy of treating past platinum members need to be re-evaluated. I booked additional rooms at the Intercontinental suites at Cleveland and i was not given point saying it is a non points rate. No such info was given to me at booking. Also i stayed 2 weeks at this hotel and no pints credited yet. i hope this is also not a non-points rate. The services was very slow .. i had to call 2 -3 times for services and i got the services most of the time very late. Overall disappointed and thinking if i should switch to another hotel chain, specially given this points issue.
03 May 2013
Rated 5.0 out of 5.0 by RDD69 Cleveland Clinic Visit
Always an excellent option for out of town patients with Cleveland Clinic appointments.
01 May 2013
Rated 1.0 out of 5.0 by gordonm1 Poor Service and Security
I stayed at this hotel last week. On the morning of my departure I was surprised when a complete stranger walked into my room. He said he had used this same room the prior week and was given a key to use it again. I contacted the front desk to report the situation. They made it appear as if it was no big deal. I told them I felt this was a major security issue and that I wanted to talk to the manager. I gave them my cell phone number and said I would be working in the hotel until 2p that day. The manager NEVER contacted me. In fact, I stopped by the front desk twice more and he was never around. They told me he was "performing an investigation". This is simply unacceptable.
27 April 2013
Rated 5.0 out of 5.0 by MGunn AWESOME!!
I stayed at the hotel due to a business meeting at that location. The entire staff was amazingly friendly and helpful. The bed was the most comfortable bed I have ever slept in at a hotel. The room and accommodations were outstanding as well.
25 April 2013