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Rated 4.1 out of 5 by 217 reviewers.
Rated 5.0 out of 5.0 by Perfect Wedding The hotel was the venue for our son's wedding. Everything was executed beautifully. The staff couldn't have been friendlier or more helpful. They told us we should relax and enjoy ourselves...and we did! 21 July 2014
Rated 5.0 out of 5.0 by Accommodation s Front desk staff and all the staff we came into contact with were very knowledgeable and efficient. The room and bed was comfortable. Would highly recommend. 21 July 2014
Rated 5.0 out of 5.0 by Comfortable bed and great location. My family stayed at this hotel while my Mother had surgery. The hotel was very clean and comfortable, but the location was the key highlight for us. We were able to easily travel back and forth from my Mother's appointments to our room in less than 5 minutes (on foot). 18 July 2014
Rated 5.0 out of 5.0 by wonderful room and great staff Stayed at this hotel for a wedding - from top to bottom we were VERY happy with our stay (the reception was also at the hotel AND also professionally handled) - Honestly, we don't often stay at hotels with these amenities but we were very pleased with our experience - BONUS was being near the Cleveland Clinic rooftop where we were able to watch the Cleveland fireworks on the 4th of July!!! 18 July 2014
Rated 4.0 out of 5.0 by Nice Hotel The staff member in the Club Lounge was very courteous. Our car was always waiting by the time we got down to the lobby. That is nice, often when we valet a car it is brought from far away and we have to wait for it. I guess they have somewhere near by to park the cars. If you are looking for the light switches, try the end table on the side closest to the bed. They are very discreet. 17 July 2014
Rated 5.0 out of 5.0 by Convenience Comfortable room and very convenient to the Cleveland Clinic. The room was quiet , very clean and decorated very nicely. It was a nice retreat after a long day at the Clinic. The staff was wonderful! 16 July 2014
Rated 4.0 out of 5.0 by Finally updated The hotel has finally undergone a much needed, albeit minor upgrade. Everything is white now, as if they just painted it with a coat of primer. It all looks very much like the newer areas of the Cleveland Clinic Hospital. So if you enjoy sleeping in the hospital rooms, this is probably the hotel for you! I don't understand why this property never upgrades Platinum Ambassador members to the concierge levels. 15 July 2014
Rated 4.0 out of 5.0 by great bed, beautiful facility, convenient to the hospital and clinic, safe I was in Cleveland to go to the Cleveland Clinic. The price of the facility was very expensive for someone ill needing to get medical care. The facility was beautiful, clean, comfortable and modern. You need nicer folks at your front desk. THEY give the overall impression for your hotel. Your housekeeping staff was very nice and so was the bell captain, server in your breakfast and lunch restaurant. 14 July 2014
Rated 3.0 out of 5.0 by Not near expectation We arrived late at the hotel due to problems on the road. The Valet was most courteous and helpful , as was the Bell Men. All restaurants in hotel were closed so we were told room service was open, which sounded like a great idea since it had been a long day. We search room for menu, Bellmen searched room also, no menu. We called room service and told them we wanted to order but we did not have a menu. They said they would have one sent up immediately. In a few minutes I receive a call from desk asking us to recheck room , as if I was a idiot. I explained even the Bellman could not find the menu, front desk hung up. I called back to room service since it now was even later and we needed to rise early in the morning for a appt. at Cleveland Clinic. I asked for them to just tell us what was on the menu, I was told too many entree to list,,, so I said "do you just have a Hamburger and FF..... yes was the reply,, so finally now after over a hr after arrival we were able to order a meal. It does seem a simple meal as such, costing over $56.00, should never have been such a ordeal to accomplish in a 5 star hotel. Also we decided to check out next day, MENU still had NOT arrived !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ,,We asked at the front desk to send for our bags in 10 minutes, in 25 minutes we called and requested again,this is what I expect from a 1 star hotel, not 5 star ! Also room was for 2 , why towels for 1? Window shade very hard to get to and operate .... not a 5 star feature. can not comment on amenities, nothing in room to tell us what they were. Do not know about IHG rewards were never offered. NO concern for detail ! Returning in August, will stay at another hotel 11 July 2014
Rated 5.0 out of 5.0 by Visit to Cleveland clinic The location is perfect for a medical visit to Cleveland Clinic. Unfortunately the clinic is always our purpose for travel there. But, it is a lovely hotel with very good service and a nice restaurant. Great staff as well. 08 July 2014
Rated 5.0 out of 5.0 by Beds were great and service was excellent This is our fourth (4th) visit, each for medical reasons. Each visit was made confortable and as enjoyable as could be considering the reason for our stay. 05 July 2014
Rated 5.0 out of 5.0 by Professional Staff Staff was so helpful when needed. The gentlemen that help with luggage and getting valet service were outstanding. You should be very proud of all your staff! 03 July 2014
Rated 4.0 out of 5.0 by Connected to Cleveland Clinic I stayed at this hotel because a family member was a patient at the Cleveland Clinic. There is a hallway that joins the hotel to the clinic. It was nice to be able to travel back and forth between the two buildings without having to go outside. The valet parking was nice as well. All of the staff I dealt with were pleasant and friendly. I would definitely recommend this hotel to anyone who has a family member in the Cleveland Clinic or anyone in general. 03 July 2014
Rated 5.0 out of 5.0 by Modern rooms, great bathroom!! Very pleasant experience, would certainly stay here again!! Comfortable bed, big TV, and bathroom was amazing!! 30 June 2014
Rated 5.0 out of 5.0 by Stay 23-26 JUN 2014 Excellent Staff and accomodations. Not a good night time neighbor for walking. 29 June 2014
Rated 5.0 out of 5.0 by Comfort, Class and Cleanliness Wonderful bed and very modern in-room decor. Room service breakfast was good. Very poor Wi-Fi signal in our room. Too weak to be usable. 26 June 2014
Rated 5.0 out of 5.0 by Great Service Very tired from our drive, it was wonderful to have someone else take care of the parking for us. It was just as wonderful to experience an efficient and friendly check-in. The staff that we encountered all appeared to be genuinely friendly and most helpful. The room was spacious, clean, comfortable and tastefully decorated. My daughter was able to relax and get some much needed rest before her appointment at Cleveland Clinic. We loved it! 24 June 2014
Rated 3.0 out of 5.0 by Location to Cleveland Clinic Walking distanced to hospital but not safe late at night 18 June 2014
Rated 4.0 out of 5.0 by Excellent staff and Comfortable bed We stayed at this hotel due to a family member needing medical assistance at Cleveland Clinic. We chose the hotel because of the reviews and the shuttle service to the Clinic. The staff was excellent and the accomodations were lovely. However, there are not any reasonably priced, sit down restaurants in the area, other than fast food. We ended up eating many meals at the hotel and it was very expensive. Paying $20 for an omelette and hashbrowns for breakfast is outrageous; this price does not include a beverage. We even asked for recommendations for restaurants and nothing of reason was ever suggested. The only reason we would not stay at this hotel again is because its location does not offer any reasonably priced sit down restaurants. It is just too expensive and unaccomodating for meals especially when you are there for several days because of a medical illness. 18 June 2014
Rated 3.0 out of 5.0 by overpriced We were there for appointments at the clinic. The cost of the hotel (which I knew ahead of time) was very over-inflated for what you get. We could not get into a room for 5 hours after check-in. A can of soda in the room was $4. The only thing good about the room was the comfy bed. 18 June 2014
Rated 5.0 out of 5.0 by Intercontinental Conference Center at Cleveland Clinic This was the second time we stayed here. The staff was outstanding - helping us anyway they could. Room was immaculate and service second-to-none. Be sure to try Table 45 - one of the best restaurants we have been to and we eat at fine dining quite a bit. Their arugula salad was fantastic - had it for dinner and couldn't wait to include it in the next day's lunch. Everyone we had contact with was very professional, friendly, helpful - just like a boy scout! No kidding, this place is well-run and the people who work there obviously like their jobs. Heartily recommend this place to anyone coming to Cleveland, whether it is to the clinic or not. 15 June 2014
Rated 5.0 out of 5.0 by I enjoyed my stay very much. There were a couple of very small problems. I could not figure out how to turn on the desk lamp, but I really didn't need it. So I didn't bother calling to find out how to use it. The phone did not have a front desk option. That was strange. I decided not to purchase the high speed Wi-Fi. The thing that bothered me was the intrusion into my laptop of the advertisement for that feature. Once you have opted out of buying something, then there should not be any intrusion. I found it very annoying. It continued even up to the morning of the day I was leaving. It was too much. Otherwise, the room was excellent and comfortable. 11 June 2014
Rated 5.0 out of 5.0 by Very comfortable My stay for a conference was very good and comfortable. The only drawback was the distance from the hotel to several of the downtown restaurants. 09 June 2014
Rated 5.0 out of 5.0 by Good choice in Cleveland In town for a wedding, we were pleased with the accomodations this hotel provides. 04 June 2014
Rated 4.0 out of 5.0 by Wonderful Bedding and Mattress! We had the best night's rest we have experienced away from home on the wonderful mattress. Would love to know whose mattress InterContinental uses in their rooms. Clean and comfortable room. Enjoyed our stay and would recommend the location. 04 June 2014
Rated 1.0 out of 5.0 by Staff is Rude and room was horrible I am given a room by an outside bright light with window coverings that let in light all night - so you can not get a good nights sleep. In the morning when I complained about it, the front desk employee could have cared less. Employees are rude. 03 June 2014
Rated 5.0 out of 5.0 by convenient to hospital Due to my need to be near family member - this was a great place to stay. Personnel very nice and willing to assist me where needed. Room and all facilities very clean. All types of food available at all times. Very safe place to available at all times. 03 June 2014
Rated 5.0 out of 5.0 by general Excellent service from check in to check out. Very modern rooms and accessories. Club 45 Restaurant has very good food and fine drinks. Overall a great place to stay 02 June 2014
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  • 9801 Carnegie Avenue
  • Cleveland , OH , 44106
  • United States
  • Front Desk +1-216-7074100

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

Arabic, Czech, German, English, Spanish, Finnish, French, Hungarian, Italian, Polish, Portuguese, Turkish

Pet Policy

The hotel does not accept pets except for service animals. There is no charge for service animals. The hotel will provide assistance with referrals to kennels for pet care and boarding.
  • Local Time

    1:05 AM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 23 Room(s) with Accessibility Standards
    • Parking
    • Special Needs