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Cleveland

Rated 4.1 out of 5 by 245 reviewers.
Rated 2.0 out of 5.0 by Fair service but very high prizes when seeking medical treatment. My wife and I come to the Cleveland Clinic for medical treatment and not for business or to party. Your prices should reflect that people stay at your hotel because they are their for medical treatment.. 23 August 2014
Rated 5.0 out of 5.0 by EXCELLENCE NEED I SAY MORE? THIS SURVEY IS BEGINNING TO ANNOY ME. LOL 22 August 2014
Rated 5.0 out of 5.0 by Warm and Personable Staff Incredibly, the entire staff succeeded in keeping everything calm and kind -- an achievement when one is staying there during a major surgery, and is extremely stressed. The staff in both restaurants, in the hotel, and even the wonderful woman whom I spoke with each evening to request an early wake-up call, who said she was praying for us. Oh, my.... 21 August 2014
Rated 1.0 out of 5.0 by Unacceptable noise We stayed for 3 weeks due to my husband needing heart surgery at the Cleveland Clinic. He needed time in the room during the day to rest and recover. This was impossible as the staff cleaning and servicing the room constantly let the doors bang shut on their latch with no regard of how loud and intrusive this noise was for guests in their rooms. This is an expensive hotel and this is level of noise was unacceptable. Despite raising this with the management of the hotel and politely asking the people servicing the rooms to please take more care to reduce the constant loud banging of doors slamming, nothing changed. As we checked out the reception said that the manager had wanted to speak with us on this matter - we had been there 3 weeks with plenty of time for him/her to contact us, but s/he made no contact. The rooms were comfortable, the beds were extremely comfortable. We have stayed in hotels all over the world for business and leisure and have never experienced this level of intrusive noise. What was most annoying was that it is avoidable with some staff training and door wedges to hold the doors open while servicing. Simply putting the latch on and letting them bang shut constantly was completely unacceptable and this made an already difficult time for us personally into a very stressful 3 weeks. For this reason I would not recommend this hotel if you plan to spend any time in your room during the day. 20 August 2014
Rated 5.0 out of 5.0 by Every thing was wonderful This Hotel, management, employees, everything is way above top shelf level. The experience is second to none. Everyone should experience this at least once in their life. It is great to have this hotel relative to the Cleveland Clinic and it's Skywalk. 20 August 2014
Rated 5.0 out of 5.0 by Have the most confortable beds I have ever had....... This was our second stay at this hotel. Due to my husband seeing Doctors whose offices are easily accessible to the skyway we have chosen to stay at this particular hotel. The service was wonderful and our room was clean and comfortable. I had to request to be moved from the first room given to us due to my husbands inability of walking very far. The staff was very kind to accommodate us. Thank you. Staying again next month. 18 August 2014
Rated 5.0 out of 5.0 by my stay it was nice. everyone was friendly. very clean. worth the money. 15 August 2014
Rated 5.0 out of 5.0 by Great hotel, next door to Cleveland Clinic Great hotel, next door to Cleveland Clinic. Provided great service. 15 August 2014
Rated 5.0 out of 5.0 by Price Should offer a better rate to pre-transplant patients as did the Guest House. 14 August 2014
Rated 5.0 out of 5.0 by Hidden gem in Cleveland We never expected anything like this oasis in the middle of the city. It was a wonderful and ultimately a very pleasing and memorable weekend stay! 14 August 2014
Rated 5.0 out of 5.0 by Cleveland OH Great place to visit Cleveland from. Very helpful and considerate staff from valets, check-in personnel, room staff and check out. Restaurant expensive for breakfast, but food very good and wait staff very pleasant. 14 August 2014
Rated 4.0 out of 5.0 by close to Cleveland Clinic apointment sites I like that I can walk to most of my appointments at the Cleveland Clinic, but the cost is very high considering that I usually only sleep in the room. I like the Transplant rate, but it is still high for a person with as many medical bills as I and other transplant patients have. 09 August 2014
Rated 5.0 out of 5.0 by very nice hotel Nice hotel. Food was very good. Gym is great. Latest treadmill and equipment. Staff very helpful. Great stuff.. 08 August 2014
Rated 5.0 out of 5.0 by CLOSE TO THE HOSPITAL GREAT HOTEL,MADE A LONG DAY OF HOSPITAL TESTING EASIER, WAS GREAT TO BE ABLE TO ENJOY AND DINE IN ONE LOCATION 07 August 2014
Rated 5.0 out of 5.0 by Very Comfortable Bed and Gorgeous Bathroom The bed was amazing, we both slept like babies, we wanted to bring it home with us!!! The bathroom was Gorgeous, and we loved all the extras!!! So nice for both of us to be able to get ready at the same time and not be in each others way!!! Robe felt amazing after my shower!!! Made us feel like a King and Queen!!! Thanks 07 August 2014
Rated 5.0 out of 5.0 by comfortable bed handy to Cleveland Clinic everything was great with our stay, staff very courteous and helped get handicap supplies to our room. Handy with going back and forth from Cleveland Clinic to the hotel 07 August 2014
Rated 5.0 out of 5.0 by Great location and value Loved this hotel! So clean and comfortable. For not much more money we got to stay in a place that really felt like a real hotel instead of some road-side, off-the-shelf brand that serves hockey-puck danishes and watery coffee for breakfast. Not just a place to lay your head, a comfortable and pleasant experience! 06 August 2014
Rated 5.0 out of 5.0 by Luxurious experience! We felt pampered and relaxed during our stay. Excellent staff and beautiful surroundings. Thank you. 06 August 2014
Rated 5.0 out of 5.0 by Wonderful refurbishing! The friendly front desk clerk told us it was our 20th stay here! We always feel welcomed from the time we drive up until we leave. The entire staff is exceptional & always willing to go an extra step to make our stay a good experience. We were surprised to enter a beautifully refurbished room! It is sleek & modern & well- planned for any traveler. The access to Cleveland Clinic from the hotel is so well designed. Everything is connected and you can just leave your car parked the entire time. I highly recommend this hotel! 06 August 2014
Rated 5.0 out of 5.0 by First Rate Service--World Class Hotel We thoroughly enjoyed our stay at this beautiful hotel. The service and staff were exceptional--especially those in the Club Lounge--and the hallways, rooms and lobbies were immaculate. It is obvious that this is a well managed hotel that is focused on first rate service and constant attention to customer expectations. The entire hotel was open, appealing and exceptionally appointed. The rooms were large and bright and provided exceptional views of the city. The beds and linens were of the finest quality and they provided a cozy and comfortable atmosphere for a long and restful sleep. The dining experience at Table 45 was outstanding in service, taste and atmosphere. We highly recommend this hotel as your first choice in Cleveland 05 August 2014
Rated 5.0 out of 5.0 by Surgery at the Cleveland Clinic I had surgery at the Cleveland Clinic and my surgeon asked/highly recommended that I stay at the hotel overnight after surgery. The nurse and surgeon visited me in my room the day following surgery which was convenient for me since I live in Akron. I would not likely have otherwise stayed at the InterContinental as it is out of my standard price range. 05 August 2014
Rated 4.0 out of 5.0 by Excellent Service Answered questions, immediate response to bug problem.Polite and accomodating 04 August 2014
Rated 5.0 out of 5.0 by Great hotel Fabulous location. Great staff. Hotel is beautiful. Very posh!!! 31 July 2014
Rated 5.0 out of 5.0 by Convenience and Comfort We enjoyed our stay at Intercontinental Hotel. The convenience to Cleveland Clinic was a real plus. Then after a long day to return to our room of pure comfort. The bed, pillows, and coverlet were the best. This was our 1st stay and we plan to return on our next visit to Cleveland Clinic. 29 July 2014
Rated 3.0 out of 5.0 by Problems getting towels & room smelled smokey Hotel was beautiful & good value for location-made hospital stay much easier. We were upgraded to 12th floor. However upon arrival our room smelled like smoke...I called & asked front desk but they said it wasn't a smoking room. So they sent housekeeping up with some room spray. It didn't neutralize the odor & it particularly smelled as though someone had been smoking in the bathroom. It didn't go away. No offer was made to switch rooms which surprised me. I really let this go & just asked to note my bill so we would not be charged for the smokey smell. We realized there was only 1 set of towels in the bathroom. We were there/arrived around 630 that night & it was around 730-8 when we called to get more towels. We were told housekeeping would bring them up. Noone ever dropped off towels. None were left at the door either. We were exhausted & didn't complain or call again that night. figured we could get them quick at the front desk in the morning. We ran over to hospital at 510am. Only 1 of us took a shower due to lack of towels. When my father in law got into surgery I ran back to shower, close to 745am. I asked the front desk if I could just pick up towels since they weren't delivered last night & they said they didn't have any to hand me & when I asked if I could go to housekeeping to pickup myself they said I could not. They would have to have housekeeping bring them to our room. I told them they never brought the night before & they said they would ensure they brought them up. We go to our room...15 minutes passed in our room & still no towels. I called the front desk & said I'm still waiting on towels & can I go pik them up somewhere & they said no they'd have housekeeping bring them. Now 35 minutes has passed. No towels. I jump in the shower using used towels...not ideal & I'm very frustrated no one can manage to get us towels...i was very irritated. When I got done with a shower - probably a 15-20 minute shower (so almost one hour since i was at the front desk) finally a knock on our door & towels were delivered. This may seem trivial but having to ask 3-4 times for towels over a period of 12ish hours (night before into next morning) isn't acceptable. Why couldn't I just go to housekeeping & pickup myself? Why couldn't the front desk hand me towels? Why was the front desk hands off getting towels after I explained we'd been waiting since the night before? Just not acceptable customer service at all. 28 July 2014
Rated 4.0 out of 5.0 by EXCELLANT FACILITY THE FACIITY MEET MY EXPECTATIONS BUT THE ROOM LACKED THE EQUIPMENT REQUIRED TO REHEAT FOOD THAT I BROUGHT BACK FROM DINNER. THERE WAS NO HAIR DRYER IN THE BATH. THERE WAS HOWEVER PLENTY OF HIGH PRICED SNACKS AND ALCOHOLIC BEVERAGES PROVIDED IN THE ROOM NEXT TO A VERY SMALL BUT ADIQUATE FRIDGE. I WOULD RECOMEND THE ROOM BASED ON ALL OTHER CRITERIA BUT WILL ASK MORE QUESTIONS THE NEXT TIME I BOOK. 27 July 2014
Rated 4.0 out of 5.0 by housekeeping The room was not made up in a reasonable time. Left at 7:30 returned at 2:10 to an unmade room. When cleaned bed linens very sloppy Called, but room service garbage outside door of opposite room entire 2 day stay 27 July 2014
Rated 5.0 out of 5.0 by Great little hidden gem We stayed there for a wedding. Beautiful accomodations and great food. Reception was fantastic! 23 July 2014
Rated 5.0 out of 5.0 by Perfect Wedding The hotel was the venue for our son's wedding. Everything was executed beautifully. The staff couldn't have been friendlier or more helpful. They told us we should relax and enjoy ourselves...and we did! 21 July 2014
Rated 5.0 out of 5.0 by Accommodation s Front desk staff and all the staff we came into contact with were very knowledgeable and efficient. The room and bed was comfortable. Would highly recommend. 21 July 2014
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Cleveland
  • 9801 Carnegie Avenue
  • Cleveland , OH , 44106
  • United States
  • Front Desk +1-216-7074100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Arabic, Czech, German, English, Spanish, Finnish, French, Hungarian, Italian, Polish, Portuguese, Turkish

Pet Policy

The hotel does not accept pets except for service animals. There is no charge for service animals. The hotel will provide assistance with referrals to kennels for pet care and boarding.
  • Local Time

    11:50 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 23 Room(s) with Accessibility Standards
    • Parking
    • Special Needs