Rated 3.9 out of 5 by 103
Rated 1.0 out of 5.0 by gordonm1 Poor Service and Security
I stayed at this hotel last week. On the morning of my departure I was surprised when a complete stranger walked into my room. He said he had used this same room the prior week and was given a key to use it again. I contacted the front desk to report the situation. They made it appear as if it was no big deal. I told them I felt this was a major security issue and that I wanted to talk to the manager. I gave them my cell phone number and said I would be working in the hotel until 2p that day. The manager NEVER contacted me. In fact, I stopped by the front desk twice more and he was never around. They told me he was "performing an investigation". This is simply unacceptable.
27 April 2013
Rated 5.0 out of 5.0 by MGunn AWESOME!!
I stayed at the hotel due to a business meeting at that location. The entire staff was amazingly friendly and helpful. The bed was the most comfortable bed I have ever slept in at a hotel. The room and accommodations were outstanding as well.
25 April 2013
Rated 5.0 out of 5.0 by Mugsy317 Wonderful Hotel Experience
I stayed at the Intercontinental Cleveland for 3 days while attending a conference. The hotel is immaculate - the hotel room, restrooms, banquet rooms, lobby and conference rooms! Housekeeping does a superb job at cleaning the room each morning. Bed and pillows were so comfortable that I would love to have purchased them for home. The breakfast and lunch buffets with the conference were top notch and offered a very healthy variety of foods to choose from. The fruits and veggies were perfect! The hotel staff was always friendly and very helpful. I have nothing negative to say about this hotel - top notch indeed!
25 April 2013
Rated 5.0 out of 5.0 by Kathy96 Conference amenities
The staff were very friendly and the accommodations were excellent. I did have to ask for the coffee to be refilled, and the coffee pot in the room was never cleaned. I also was not left a bath mat on the second day.
I was there for a New Innovations conference and was distressed that there was little fruit left at breakfast after 7:30am. Also, the afternoon snack (pretzels) was not available on day 2 until it was time to return to class, and there appeared to be no one available to discuss this with. I would think these things would not be hard to fix for future conferences of this type.
24 April 2013
Rated 5.0 out of 5.0 by Zemog Bathroom
Hand Towels Holders are below counter- hard to reach in bending position.
Shower stall smells bad - coming from the drain or stall itself need a good disinfection with chlorine... not pleasant...
Room air needs filter changing at more frequent intervals...
22 April 2013
Rated 5.0 out of 5.0 by Trader Excellent staff
Since I come to this hotel about 30 weeks out of the year I have grown to know many on your staff. They are all friendly, helpful and are the real reasons I continue to return. They go beyond the call of duty.
18 April 2013
Rated 4.0 out of 5.0 by Krrich60 Joint College 2013
As usual, when visiting Cleveland for the Joint College of Bishop's Conclave, the Intercontinental staff has in every way provided for our stay. From check-in until check-out the stay here has been second to none. During our sessions and workshops, the amenities afforded are the latest in technology and all rooms provided are adequate for all attendees. The guest rooms facilitate an atmosphere that makes one more relaxed.
Thank you and I look forward to being a guest in March 2014.
28 March 2013
Rated 5.0 out of 5.0 by General42 Great bed and great service
Great bed and great service. Very good food at the 45 restaurant.
Excellent breakfast a little pricy for a buffet. The concier for my transportation was the best ever.
21 March 2013
Rated 5.0 out of 5.0 by galonthego Always outstanding!
Business travel can be daunting. Every night in a different city, hotel. When I can, I choose the Intercontinental Cleveland. I always receive a warm welcome from the staff. Once I have completed my business I enjoy a small amount of time for relaxation in the evening. The dining room is excellent or they have the best club sandwich in town on room service if you have to stay in your room and catch up on work. This is always a stand out in the Intercontinental chain.
09 March 2013
Rated 5.0 out of 5.0 by Senator Excellent in every category
As an Ambassador member and a frequent guest at this hotel, I would highly recommend it. It is world class in every respect
05 March 2013
Rated 5.0 out of 5.0 by Spartan25 Outstanding comfort and attentiveness
I love this property! The staff is engaging and helpful. The room was clean and comfortable. The dining/service was very good and at a great price point! And a wonderful work out facility! I will be back!
24 February 2013
Rated 3.0 out of 5.0 by SDMcA Could Be Great..
Our 2nd Time Here..The Lobby And Valet Are Beautiful.. The Valet Guys And The Bell Staff Are Wonderful!!
Just Like Last Time The Front Desk Is Painfully Slow A Bit Rude And Seem Disinterested And Confused. This Is Every Time I Had To Deal With Them, Changing Keys, Questions, Boarding Passes Because There Is Not A Printer At The Computer Station And Checking Out.. Never Fails Doesnt Matter Who It Is At The Front Desk ALWAYS The Same Bad Service!!!
The Rooms Are Pretty! However, The Carpet Is Stained And Worn. The Chair Is Full Of Stains And Has Rips In It!!! We Had Connecting Rooms And The Chairs And Carpet In Both Rooms Were Disgusting!!! Also The Scales In Both Bathrooms Are Worn, Old And We Would Not Stand On Them!!!
The Housekeeping Staff, Room Service, Engineering (Brought Up A Fridge) And The Restaurant Are All WONDERFUL!!!
If This Hotel Were Not Attached To The Cleveland Clinic I Think They Would Try Harder, Captive Audience!
20 February 2013
Rated 3.0 out of 5.0 by sambob Uncomfortable
Room 1125 had no light switch I could find that illumins the room from the hall door. The light on the table by the door is good but not enought for a person to cross the entire room in the dark to locate the applicable switch for the room. Also, the mattress is very uncomfortable. Too firm. And finally, one wash cloth? Seems rather penurious.
19 February 2013
Rated 5.0 out of 5.0 by FloridaCouple Nice experience.
We have been staying at this facility each time we have surgery/appointments at the Clinic since 2004. It is most convenient and we don't have to worry about the weather or time of day as we can easily walk to our various destinations. In all these years we only had one unpleasant experience with one unpleasant employee. At that time I vowed never to return. However, given the advantages, I reconsidered and I'm glad that I did. Our stay this last time was flawless.
10 February 2013
Rated 5.0 out of 5.0 by gypsycab You MUST stay here.
A 6-night stay for Clinic appts. turned into a MEDI-cation thanks to the luxurious retreat-like ambiance of this property. Room comfort (including top-notch-appointed bathroom) was spectacular, despite the view. Dined at Table 45 6 consecutive evenings. Always treated as a regular; wide variety of entrees catered to our every taste. Never tried to upsell. Very chill. Knowledgeable staff recommended best local attractions. Concierge, valet parking and front desk services all brilliant. Indoor access to all clinic buildings & Starbucks a definite plus.
28 January 2013
Rated 2.0 out of 5.0 by CM31 No power!!!!
The hotel had no power for about 3 hours the night before a very important meeting...that really did not help me! It was freezing cold and the heater was not working! If it was not for that, that would have been a very pleasant stay at this hotel... But unfortunately the one thing I can remember is being cold and having to pack in the dark!
27 January 2013
Rated 4.0 out of 5.0 by Trader Excellent Staff
I have been coming here most weeks during the school year and I've found the front desk staff to be absolutely great, that the staff in the club lounge wonderful, your concierge a true delight and people in the restaurants really wondeful to deal with. Since I'm here so much they all know me and treat me well, but they also treat everyone else with care and give great service.
The rooms fall a bit short in comparison to other Intercontinentals I've stayed at. I know they are planning a renovation, but you should do it sooner rather than later, the carpets in the rooms are pretty bad and also the covered furniture leaves a lot to be desired I don't even sit on it. If you did this renovation you'd have a great hotel again.
23 January 2013
Rated 4.0 out of 5.0 by JJB1 Poor customer service.
I left an expensive tie in the room when I checked out. I called and asked for housekeeping lost and found twice and had to leave a detailed message, including my name and phone number, twice. I never received a call back. I then called and spoke with the hotel manager who was very apologetic and promised me he would follow up and call me back. He took my name, my telephone number, pulled up the foloio for my stay and got a detailed description of the tie. He never called me back. This is very poor customer service. I hope whoever is wearing my $160 tie is happy.
22 January 2013
Rated 5.0 out of 5.0 by Kbizz12 Comfortable and Convenient
My stay was for business. I was impressed with the staff and accommodations. The amphitheater was impressive, meeting the needs of the conference I attended. The check in, bell service and valet attendants were very pleasant to interact with. You have also chosen good service personnel for the buffet dining during the conference. I will miss Albert and his attention to my coffee needs the most. I had a nice experience at your hotel, thank you.
24 November 2012
Rated 5.0 out of 5.0 by CHONAKER Comfortable bed. Clean room
Outstanding world class hotel. Have stayed here many times
24 November 2012
Rated 5.0 out of 5.0 by jenn55 wonderful experience
the staff at the hotel were very courteous, helpful and professional. check in and check out were effortless.
21 November 2012
Rated 5.0 out of 5.0 by berfy Pleasant Conference Experience
I stayed while attending a conference and was extremely impressed by the professionalism of all the staff. I hope the conference planners choose this site again as I may need to attend the second-level of the conference next time around and would love to stay here again!
21 November 2012
Rated 3.0 out of 5.0 by lock345684 Great Bed and comfort
Room service greeter was mean and my food was wrong everytime. Hairs were found in sink and scale in bathroom did not work. Light in closet flickered all night long. Shower was nice and hot. Bed was overall wonderful, the view was spectacular.
21 November 2012
Rated 2.0 out of 5.0 by awol disappointing stay
Shockingly rude front desk man who I encountered during checkin on a Sunday evening. He was arrogant and tossed my confirmation letter at me and said it doesn't matter that I had a confirmation if the hotel didn't have a record of it. He also wouldn't honor the conference rate because of the passed deadline when I booked well before the deadline! I will avoid this hotel if possible. I have never been treated so badly as a guest at any hotel. Terrible service.
18 November 2012
Rated 3.0 out of 5.0 by drsmilovesdaddy Good location for the Cleveland Clinic but needs help in housekeeping!
This hotel is not unreasonably cheap or expensive, some parts are really great, check-in, extended stay required, valet parking, good rooms.
Housekeeping was terrible. One lovely lady named Tara was most efficient but for the most part our sheets were dirty, no clean glasses from mini-bar daily, did not even pick up dirty ones. We had no kleenex one evening upon return, all lights were on in the room (why?? we turnd them off!) Overall the front desk and entrance people were great but there seems to be a huge problem with housekeeping in general.
Also, the restaurant/bar areas were not available for long term guests, somewhat trapping into what the hotel decided on. The other Inter-Continental was far more willing to work with schedules of people.
Also, a strange enounter..... I was returning from the Clinic late at night and a late night party had blocked off my entrance from the skywalk to the hotel elevator. Luckily a physician was walking through and helped me find an alternative route to my room at 10p.m.
We will have to return many time, but not sure if we will stay here again. It had it's really goods and it's really bads.
18 November 2012
Rated 4.0 out of 5.0 by plr123 Interecontinental - cleveland clinic location
My family and I have stayed at this hotel multiple times this fall and have spent tens of thousands of dollars at this hotel. I would make the following comments:
First, Monica on the concierge floor is excellent (I believe that is her name).
The front desk people are poor (Damian, Rhansee and Teresa). They take forever to check people in. There are constantly errors on the bill -- either from the parking garage or the minibar. Just this last visit, I was erroneously checked out because I had two reservations back to back. The parking garage charge on one was $20 and on the other was $24. I asked Rhansee to fix this and she mistakenly checked me out and didnt credit me with the correct amount. Also, they will put me in rooms where the "welcome package" for Ambassasdor members is missing, which tells me that they switched me out of the room/rooms
The bell staff are excellent - especially Kelvin but there are others that I do not remember their names.
The car parkers are excellent.
The room service people are excellent.
Jennifer, and other receptionists, that answer the service line are excellent.
The minibars are frequently broken and are not always serviced.
Twice there have been issues with the TVs and closed captioning is not always available for movies. Interesting, given that this is a well-ness type of hotel. Also, there are frequently issues with the equipment, etc in the work-out facility...that I would rate as averagea. Again, given the wellness aspect of the facility, it is surprising.
Also, another observation, since we have stayed in multiple rooms in the hotel, the furniture is not consistent.
Please feel free to contact me if you have any additional quetsions.
16 November 2012
Rated 2.0 out of 5.0 by pam21 Terrible Food
The hotel is nice, as is the staff. But the room service food isn't good and Table 45's food isn't good. I had pasta last time and it tasted like spaghetti o's from a can. The time before that I had room service, Margarita pizza which tasted like something that had been frozen. I've never had anything good to eat there. They also charged $4.00 for a snickers bar, come on! So way too expensive for what you get.
15 November 2012
Rated 3.0 out of 5.0 by Craigu Poor Customer Service
Staff appeared unfriendly and almost like we were an annoyance.
We were there for the DiJulius Customer Service Seminar. I strongly suggest the hotel have staff attend these to improve your customers experience at the hotel.
11 November 2012
Rated 5.0 out of 5.0 by Reba53 Great Staff, comfortable room
We came to Cleveland to celebrate our 30th wedding anniversary and my husbands 60th birthday. I chose Cleveland as a surprise to my husband since he is a music buff as well as a major football fan. Before coming I spoke to some staff at the Intercontinental who helped me plan our weekend (Rock and Roll Hall of fame and the Football Hall of fame) as well as recommendations for restaurants to eat in. We liked our room very much and enjoyed a delicious dinner at the hotel's main restaurant. The service was excellent, the food was delicious and the staff was friendly and very good at suggestions for ordering. After talking with our waiter of why we were in Cleveland, he surprised us with a special dessert with a candle. We were also surprised with a bottle of wine and a fruit platter sent to our room from Kim at registration. In addition Adriano from reservations also sent us a bottle of champagne with some candy to celebrate our anniversary. All and all I would recommend this hotel to anyone coming to the area.
05 November 2012
Rated 4.0 out of 5.0 by zack taxi
The hotel and staff were great! The workout facility is one of the better hotel sites I've used. Only issue was my taxi to the airport. The driver for the limo service you use didn't show up and I had to take a rickety old city taxi.
02 November 2012