Rated 4.2 out of 5 by 257
Rated 5.0 out of 5.0 by Rosie51 Wonderful refurbishing!
The friendly front desk clerk told us it was our 20th stay here! We always feel welcomed from the time we drive up until we leave. The entire staff is exceptional & always willing to go an extra step to make our stay a good experience. We were surprised to enter a beautifully refurbished room! It is sleek & modern & well- planned for any traveler. The access to Cleveland Clinic from the hotel is so well designed. Everything is connected and you can just leave your car parked the entire time. I highly recommend this hotel!
06 August 2014
Rated 5.0 out of 5.0 by Fussy1 First Rate Service--World Class Hotel
We thoroughly enjoyed our stay at this beautiful hotel. The service and staff were exceptional--especially those in the Club Lounge--and the hallways, rooms and lobbies were immaculate. It is obvious that this is a well managed hotel that is focused on first rate service and constant attention to customer expectations. The entire hotel was open, appealing and exceptionally appointed. The rooms were large and bright and provided exceptional views of the city. The beds and linens were of the finest quality and they provided a cozy and comfortable atmosphere for a long and restful sleep. The dining experience at Table 45 was outstanding in service, taste and atmosphere.
We highly recommend this hotel as your first choice in Cleveland
05 August 2014
Rated 5.0 out of 5.0 by riley2go Surgery at the Cleveland Clinic
I had surgery at the Cleveland Clinic and my surgeon asked/highly recommended that I stay at the hotel overnight after surgery. The nurse and surgeon visited me in my room the day following surgery which was convenient for me since I live in Akron. I would not likely have otherwise stayed at the InterContinental as it is out of my standard price range.
05 August 2014
Rated 4.0 out of 5.0 by Mike1314 Excellent Service
Answered questions, immediate response to bug problem.Polite and accomodating
04 August 2014
Rated 5.0 out of 5.0 by Rlbowman Great hotel
Fabulous location. Great staff. Hotel is beautiful. Very posh!!!
31 July 2014
Rated 5.0 out of 5.0 by Cha Cha Convenience and Comfort
We enjoyed our stay at Intercontinental Hotel. The convenience to Cleveland Clinic was a real plus. Then after a long day to return to our room of pure comfort. The bed, pillows, and coverlet were the best. This was our 1st stay and we plan to return on our next visit to Cleveland Clinic.
29 July 2014
Rated 3.0 out of 5.0 by Kimmyaf Problems getting towels & room smelled smokey
Hotel was beautiful & good value for location-made hospital stay much easier. We were upgraded to 12th floor. However upon arrival our room smelled like smoke...I called & asked front desk but they said it wasn't a smoking room. So they sent housekeeping up with some room spray. It didn't neutralize the odor & it particularly smelled as though someone had been smoking in the bathroom. It didn't go away. No offer was made to switch rooms which surprised me. I really let this go & just asked to note my bill so we would not be charged for the smokey smell.
We realized there was only 1 set of towels in the bathroom. We were there/arrived around 630 that night & it was around 730-8 when we called to get more towels. We were told housekeeping would bring them up. Noone ever dropped off towels. None were left at the door either. We were exhausted & didn't complain or call again that night. figured we could get them quick at the front desk in the morning. We ran over to hospital at 510am. Only 1 of us took a shower due to lack of towels. When my father in law got into surgery I ran back to shower, close to 745am. I asked the front desk if I could just pick up towels since they weren't delivered last night & they said they didn't have any to hand me & when I asked if I could go to housekeeping to pickup myself they said I could not. They would have to have housekeeping bring them to our room. I told them they never brought the night before & they said they would ensure they brought them up. We go to our room...15 minutes passed in our room & still no towels. I called the front desk & said I'm still waiting on towels & can I go pik them up somewhere & they said no they'd have housekeeping bring them. Now 35 minutes has passed. No towels. I jump in the shower using used towels...not ideal & I'm very frustrated no one can manage to get us towels...i was very irritated. When I got done with a shower - probably a 15-20 minute shower (so almost one hour since i was at the front desk) finally a knock on our door & towels were delivered. This may seem trivial but having to ask 3-4 times for towels over a period of 12ish hours (night before into next morning) isn't acceptable. Why couldn't I just go to housekeeping & pickup myself? Why couldn't the front desk hand me towels? Why was the front desk hands off getting towels after I explained we'd been waiting since the night before? Just not acceptable customer service at all.
28 July 2014
Rated 4.0 out of 5.0 by RANDY Y EXCELLANT FACILITY
THE FACIITY MEET MY EXPECTATIONS BUT THE ROOM LACKED THE EQUIPMENT REQUIRED TO REHEAT FOOD THAT I BROUGHT BACK FROM DINNER. THERE WAS NO HAIR DRYER IN THE BATH. THERE WAS HOWEVER PLENTY OF HIGH PRICED SNACKS AND ALCOHOLIC BEVERAGES PROVIDED IN THE ROOM NEXT TO A VERY SMALL BUT ADIQUATE FRIDGE. I WOULD RECOMEND THE ROOM BASED ON ALL OTHER CRITERIA BUT WILL ASK MORE QUESTIONS THE NEXT TIME I BOOK.
27 July 2014
Rated 4.0 out of 5.0 by doubleduty housekeeping
The room was not made up in a reasonable time.
Left at 7:30 returned at 2:10 to an unmade room.
When cleaned bed linens very sloppy
Called, but room service garbage outside door of opposite room entire 2 day stay
27 July 2014
Rated 5.0 out of 5.0 by Happy Dublin Mom Great little hidden gem
We stayed there for a wedding. Beautiful accomodations and great food. Reception was fantastic!
23 July 2014
Rated 5.0 out of 5.0 by Mother-of-Groom Perfect Wedding
The hotel was the venue for our son's wedding. Everything was executed beautifully. The staff couldn't have been friendlier or more helpful. They told us we should relax and enjoy ourselves...and we did!
21 July 2014
Rated 5.0 out of 5.0 by woody757 Accommodation s
Front desk staff and all the staff we came into contact with were very knowledgeable and efficient. The room and bed was comfortable. Would highly recommend.
21 July 2014
Rated 5.0 out of 5.0 by chrlyktz Comfortable bed and great location.
My family stayed at this hotel while my Mother had surgery. The hotel was very clean and comfortable, but the location was the key highlight for us. We were able to easily travel back and forth from my Mother's appointments to our room in less than 5 minutes (on foot).
18 July 2014
Rated 5.0 out of 5.0 by sherry53 wonderful room and great staff
Stayed at this hotel for a wedding - from top to bottom we were VERY happy with our stay (the reception was also at the hotel AND also professionally handled) - Honestly, we don't often stay at hotels with these amenities but we were very pleased with our experience - BONUS was being near the Cleveland Clinic rooftop where we were able to watch the Cleveland fireworks on the 4th of July!!!
18 July 2014
Rated 4.0 out of 5.0 by GinB Nice Hotel
The staff member in the Club Lounge was very courteous.
Our car was always waiting by the time we got down to the lobby. That is nice, often when we valet a car it is brought from far away and we have to wait for it. I guess they have somewhere near by to park the cars.
If you are looking for the light switches, try the end table on the side closest to the bed. They are very discreet.
17 July 2014
Rated 5.0 out of 5.0 by Maryann27 Convenience
Comfortable room and very convenient to the Cleveland Clinic. The room was quiet , very clean and decorated very nicely. It was a nice retreat after a long day at the Clinic. The staff was wonderful!
16 July 2014
Rated 4.0 out of 5.0 by InterconAmbassador Finally updated
The hotel has finally undergone a much needed, albeit minor upgrade. Everything is white now, as if they just painted it with a coat of primer. It all looks very much like the newer areas of the Cleveland Clinic Hospital. So if you enjoy sleeping in the hospital rooms, this is probably the hotel for you! I don't understand why this property never upgrades Platinum Ambassador members to the concierge levels.
15 July 2014
Rated 4.0 out of 5.0 by none 01 great bed, beautiful facility, convenient to the hospital and clinic, safe
I was in Cleveland to go to the Cleveland Clinic. The price of the facility was very expensive for someone ill needing to get medical care. The facility was beautiful, clean, comfortable and modern. You need nicer folks at your front desk. THEY give the overall impression for your hotel. Your housekeeping staff was very nice and so was the bell captain, server in your breakfast and lunch restaurant.
14 July 2014
Rated 3.0 out of 5.0 by justme4139 Not near expectation
We arrived late at the hotel due to problems on the road. The Valet was most courteous and helpful , as was the Bell Men. All restaurants in hotel were closed so we were told room service was open, which sounded like a great idea since it had been a long day. We search room for menu, Bellmen searched room also, no menu. We called room service and told them we wanted to order but we did not have a menu. They said they would have one sent up immediately. In a few minutes I receive a call from desk asking us to recheck room , as if I was a idiot. I explained even the Bellman could not find the menu, front desk hung up. I called back to room service since it now was even later and we needed to rise early in the morning for a appt. at Cleveland Clinic. I asked for them to just tell us what was on the menu, I was told too many entree to list,,, so I said "do you just have a Hamburger and FF..... yes was the reply,, so finally now after over a hr after arrival we were able to order a meal. It does seem a simple meal as such, costing over $56.00, should never have been such a ordeal to accomplish in a 5 star hotel. Also we decided to check out next day, MENU still had NOT arrived !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ,,We asked at the front desk to send for our bags in 10 minutes, in 25 minutes we called and requested again,this is what I expect from a 1 star hotel, not 5 star ! Also room was for 2 , why towels for 1? Window shade very hard to get to and operate .... not a 5 star feature. can not comment on amenities, nothing in room to tell us what they were. Do not know about IHG rewards were never offered. NO concern for detail ! Returning in August, will stay at another hotel
11 July 2014
Rated 5.0 out of 5.0 by Mreview29 Visit to Cleveland clinic
The location is perfect for a medical visit to Cleveland Clinic.
Unfortunately the clinic is always our purpose for travel there.
But, it is a lovely hotel with very good service and a nice restaurant.
Great staff as well.
08 July 2014
Rated 5.0 out of 5.0 by Carol Sue Beds were great and service was excellent
This is our fourth (4th) visit, each for medical reasons. Each visit was made confortable and as enjoyable as could be considering the reason for our stay.
05 July 2014
Rated 5.0 out of 5.0 by Anne44 Professional Staff
Staff was so helpful when needed. The gentlemen that help with luggage and getting valet service were outstanding. You should be very proud of all your staff!
03 July 2014
Rated 4.0 out of 5.0 by Wifeyiam Connected to Cleveland Clinic
I stayed at this hotel because a family member was a patient at the Cleveland Clinic. There is a hallway that joins the hotel to the clinic. It was nice to be able to travel back and forth between the two buildings without having to go outside. The valet parking was nice as well. All of the staff I dealt with were pleasant and friendly. I would definitely recommend this hotel to anyone who has a family member in the Cleveland Clinic or anyone in general.
03 July 2014
Rated 5.0 out of 5.0 by CHER20 EXCELLENT HOTEL
THE BEST PLACE TO STAY, ESPECIALLY IF YOU ARE GOING TO THE CLEVELAND CLINIC. EXTREMELY CONVENIENT AND ELEGANT.
02 July 2014
Rated 5.0 out of 5.0 by Kfed23 Modern rooms, great bathroom!!
Very pleasant experience, would certainly stay here again!! Comfortable bed, big TV, and bathroom was amazing!!
30 June 2014
Rated 5.0 out of 5.0 by Easterhog Stay 23-26 JUN 2014
Excellent Staff and accomodations. Not a good night time neighbor for walking.
29 June 2014
Rated 5.0 out of 5.0 by wvwalt Comfort, Class and Cleanliness
Wonderful bed and very modern in-room decor. Room service breakfast was good.
Very poor Wi-Fi signal in our room. Too weak to be usable.
26 June 2014
Rated 5.0 out of 5.0 by Kellerin8 Great Service
Very tired from our drive, it was wonderful to have someone else take care of the parking for us. It was just as wonderful to experience an efficient and friendly check-in. The staff that we encountered all appeared to be genuinely friendly and most helpful. The room was spacious, clean, comfortable and tastefully decorated. My daughter was able to relax and get some much needed rest before her appointment at Cleveland Clinic. We loved it!
24 June 2014
Rated 5.0 out of 5.0 by MR.ED THE BEST SERVICE
STACEY FAR EXCEEDED MY EXPECTATIONS FROM START TO FINISH. AS A BUSINESS OWNER THIS IS THE TYPE OF TEAM MEMBER I SEEK.
23 June 2014
Rated 3.0 out of 5.0 by Grandpa7 Location to Cleveland Clinic
Walking distanced to hospital but not safe late at night
18 June 2014