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Concierge Photo Concierge Signature
Giancarlo Airoldi
Chef Concierge

Insider Tips



Cleveland’s many attractions and neighborhoods are spread out over a large area including into suburbs and are best visited by car, bus lines, or if you want make sure that everyone has a fun time with out getting lost, we would suggest you leave your car with us and instead take one of our private limousines.
Experience every modern comfort and luxury next to University Circle cultural and arts district. This Cleveland hotel near Cleveland Clinic is within easy reach of Legacy City Village and the Rock and Roll Hall of Fame. Stroll among historic buildings, parks and museums or see what’s on at the theatres. If rest and relaxation is your aim, take comfort in the hotel’s spacious luxury suites or sample the hotel’s fine-dining choices, from freshly prepared sushi to the finest international cuisine.

Guest Reviews

Discover the many benefits of becoming an InterContinental Ambassador.


  • Restaurant & Lounges

    Table 45 Restaurant and Bar break new ground with world cuisine, creative cocktails and a hip environment. The North Coast Café has breakfast and l...
  • Amenities & Services

    Our fitness centre features the latest Life Fitness equipment, free weights and a sauna. Fresh fruit and personal TVs are welcome extras.

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...
Our Renowned Spas

2 Star Certified Green Restaurant

Table 45 Restaurant located in the InterContinental Cleveland Hotel receives recognition as a 2 Star Certified Green Restaurant by the Green Restau...

Awarded "Best of the East" for 2011 from Meetings Focus East Magazine

The InterContinental Hotel Cleveland has been selected as a "Best of the East" property by Meetings Focus East Magazine. Readers of the magazine w...
  • 9801 Carnegie Avenue
  • Cleveland , OH , 44106
  • United States
  • Front Desk +1-216-7074100

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

Arabic, Czech, German, English, Spanish, Finnish, French, Hungarian, Italian, Polish, Portuguese, Turkish

Pet Policy

The hotel does not accept pets except for service animals. There is no charge for service animals. The hotel will provide assistance with referrals to kennels for pet care and boarding.
  • Local Time

    4:14 AM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 23 Room(s) with Accessibility Standards
    • Parking
    • Special Needs
    Guest Reviews
    Rated 4.6 out of 5 by 116 reviewers.
    Rated 5.0 out of 5.0 by Great! Staff was friendly and inviting and the rooms were clean and spacious. We would definetley stay here again. September 9, 2014
    Rated 5.0 out of 5.0 excellent treatment during our grandson's surgeries We began using this Staybridge Suites at Mayfield Heights when our grandson had the second of several surgeries. We had to stay a total of 10 days the first time and then had to return weekly for 3 weeks then every other week over the next three months. The staff got to know us and always greeted us with a smile. Our grandson was only a year old at the time and they were always quick to respond if we needed anything. After the first couple of stays, they recognized us on the phone when we would call ahead and let them know we would be there. We had a 12 hour drive one way and were always greeted and treated as if they were glad to see us even if it was late night. September 9, 2014
    Rated 5.0 out of 5.0 by Best of the IHG bunch As with most every Staybridge Suites out there this one is great. Mayfield is particularly nice as it is in an office park area that is very quiet yet close to downtown Cleveland and the interstates. This is a repeat location for us! September 8, 2014
    Rated 4.0 out of 5.0 by Clean property with great service A great property for both business and pleasure. The staff is very attentive and will work with you to make your stay the best it can be. September 8, 2014
    Rated 5.0 out of 5.0 by Comfortable Room and Great Location for Work Since my office is only two buildings away, this place can't be beat for location. On top of that the rooms are always spacious, comfortable and clean. They also serve up food for breakfast, and 3 nights a week there is hot food, beer and wine available for dinner at no cost which is nice if the weather is bad or you just don't feel like going out. If you do want to go out, there aren't any restaurants or bars within easy walking distance, but you are a five or ten minute drive from plenty of options. September 7, 2014
    Rated 4.0 out of 5.0 by Pleasant Experience This was my first stay at a Staybridge property. We were there for a wedding and this hotel was adjacent to the Venue. The room was very spacious and clean. The bed was comfortable The room was very quiet. We heard no noise from other rooms or outside. Although, not luxurious, It was a pleasant environment. I would not hesitate to stay again. September 4, 2014
    Rated 5.0 out of 5.0 by great stay Comfortable, clean, quiet, good breakfast and very friendly staff September 4, 2014
    Rated 5.0 out of 5.0 by Nice Time I had a nice time at the hotel, but this survey is a bit over kill and repetitive... It should auto fill some of this information on this page as a starting point. September 2, 2014
    Rated 5.0 out of 5.0 by quiet location nice quiet location, clean and comfortable with restaurants nearby September 1, 2014
    Rated 5.0 out of 5.0 by great hotel no better hotel for staying in Mayfield Heights area of Cleveland and a pleasant drive downtown if you stay on Cedar Drive September 1, 2014
    Rated 5.0 out of 5.0 by Nice ammenitites Nice hotel. A few extras than other hotels which made it nice. August 25, 2014
    Rated 3.0 out of 5.0 over priced small beds Got to the hotel around 12:00 midnight after driving 7 hours. Went to check in and the doors are locked. Banged on doors until someone opened one. Went to front desk and checked in. When I got to the room it was small and had a QUEEN sized bed. Didn't want to carry my stuff back to the car so we stayed. Woke in the morning and left. Very over priced, never again! August 25, 2014
    Rated 1.0 out of 5.0 by unprofessional and dissapointing overall the hotel was nice good view pool looked good had gym, grill, etc. which was nice most everything equipment wise worked fine other than the batteries in the remote for the TV were dead. I didn't like the towels they were unbelievably hard really need to get now ones bad. August 24, 2014
    Rated 5.0 out of 5.0 by Comfortable Home-like Stay Hotel staff was friendly from start to finish and went out of their way to ensure my stay was a good experience. The room accommodations provide a home-like experience. My room was clean and the bed was comfortable. August 24, 2014
    Rated 5.0 out of 5.0 by Outstanding service, excellent property! Oh, Yes... We shall return! This property is excellently managed by Ms Golden and her staff. Kathy and Tess go beyond expectations to see to it that every guest is treated as if they " own the place". Breakfast is extensive, only issue was staff was very slow to refill offerings and needs more staffing on high occupancy mornings. My only other thought is that the rooms should be fully cleaned including vacuum service everyday. Light touch cleaning doesn't do it, especially when booked into a 2 bedroom suite for entertaining purposes. It would be nice to have access to extra chairs if needed . August 21, 2014
    Rated 5.0 out of 5.0 by Very pleasant and comfortable room and great service We stayed there twice for one night each while attending events at Landerhaven. Rooms are very comfortable and clean. The staff is very friendly and helpful. My husband forgot some important items in the room when we left. The staff was extremely helpful and the assistant manager went out of the way to mail things to us. She was extremely patient and friendly. We will be back next time we need to stay in that area. August 21, 2014
    Rated 5.0 out of 5.0 by Good hotel worth the cost Great hotel well worth the cost with friendly staff and a great breakfast.. Hotel had a nice pool and great rooms. August 20, 2014
    Rated 5.0 out of 5.0 by Pleasant stay I stayed for a night at the Staybridge Suites to attend a class reunion at the Landerhaven facility which is located next door. I found the hotel to be very clean with a very nice and comfortable room. The staff was friendly and called my room soon after check-in to make sure everything was to my satisfaction. I would highly recommend this facility, especially if attending an event next door at Landerhaven or on business. August 20, 2014
    Rated 5.0 out of 5.0 by Great place to stay. I visit the area frequently for work and stay in a hotel about twice a month. I had originally decided to stay here because I'd be able to cook some meals in the room and not have to eat out so often. I'm glad I did! Not only are the rooms clean and comfortable, every employee I have ever spoken to there has been helpful, professional and very friendly. Especially Ms. Tessie at the front desk. She is always so nice and pleasant to talk to. She is truly a gem and an asset to your staff. August 20, 2014
    Rated 5.0 out of 5.0 by A welcome retreat after a long day We had a long day moving our student into a local college recently. Our overnight stay at this location was a welcome retreat. My husband and I stayed in the king bedroom, two young adult children stayed in the separate (2) queen beds bedroom, and we all enjoyed sitting together in the living room. The front desk representative graciously provided information and directions to a local shopping area where we really enjoyed the relaxing, fun atmosphere of the restaurant we had dinner. The next morning, the front desk representative helped again with directions and good advice regarding our visit to the Rock and Roll Hall of Fame. My husband and I appreciated the location right near a local highway, but far enough off the beaten path so it wasn't noisy. The only issue I can think of is the poor condition of some of the local roads we traveled from the college to the facility. Not their fault obviously. The entire route wasn't poor, but portions of Mayfield Road, and a few others were in a terrible state of disrepair. I'm sure there are other routes to use when finding the facility, but we weren't using the main thoroughfare that evening and not familiar with the local area. We will definitely stay at this facility again in the future when visiting our family member. August 18, 2014
    Rated 1.0 out of 5.0 by Overpriced by all comparisons The A/C leaked and flooded my carpet without resolution by staff. The hot breakfast buffet is not a quality you would expect for the cost of the room, and the room itself is not what you would expect from a "suite". I would not stay at this hotel again. August 18, 2014
    Rated 1.0 out of 5.0 by Uncomfotable bed, poor quailty breakfast buffet This property is a poor value and location. Expected much better. August 17, 2014
    Rated 5.0 out of 5.0 by Great hotel Everything is awesome about this property, Staff is great. Bed very comfortable. Could not say enough good, I would live here! August 16, 2014
    Rated 5.0 out of 5.0 by Friendly Staff and Clean, Attractive Facility Our recent stay at Cleveland Mayfield Heights was a wonderful experience. Everyone was so attentive and helpful for the 3 weeks we were there. One week of that time my husband was a patient at Cleveland Clinic, so I had to leave our cat in the Suite alone for several hours at a time. A magnet on the door announcing "A Pet in the Suite" gave me reassurance that no one would enter while I was away. Everyone was so considerate of us, and offered their support in every way. The facilities were clean and cheery, and the food exceeded all expectations. The fresh fruit every morning was such a healthy way to start the day. Every meal..whether breakfast or the social hour was presented well, and the dining room and buffet area were always clean and polished! It was hard saying good bye to all of our friends we had made. Kind hearts and friendly people made our stay so much easier than it might have been. I would highly recommend this hotel for anyone traveling to Cleveland because they need to be at Cleveland Clinic. It is an easy commute on Cedar Street all the way to the hospital. No highways to deal with. You won't be disappointed in this hotel! August 13, 2014
    Rated 5.0 out of 5.0 by great location This hotel is located close to the city but in a quiet area. The breakfast bar is outstanding. The hotel is very clean and well maintained. I recommend staying here if you are coming to Cleveland. August 12, 2014
    Rated 5.0 out of 5.0 by great service. The hotel staff was very friendly and the hotel was a home away from home atmosphere. August 11, 2014
    Rated 5.0 out of 5.0 by Terrific Room Layout and convenience Large, comfy room with TV that rotates for watching from sofa, kitchen or bed. Separate sink from toilet so less waiting if sharing the room. Terrific kitchen area with large fridge and microwave and sink. Large Desk with comfy chair. Perfect hotel office. Well designed. August 11, 2014
    Rated 5.0 out of 5.0 by Great for business travel I really enjoyed my stay at the Staybridge. The room was very big and nicely furnished. I liked the breakfast and dinner, it helped me cut a lot from my budget. August 11, 2014
    Rated 5.0 out of 5.0 by Wonderful hotel for large groups My Girl Scout (high school age) troop traveled to Cleveland, OH for 3 days of fun. Our stay at the Staybridge Suites Mayfield Heights Beachwood was fantastic! The girls have requested to stay at a Staybridge for our next trip. August 7, 2014
    Rated 5.0 out of 5.0 by Comfortable bed and excellent service. From check in to check out the stay was pleasant and comfortable. The staff was exceptional! August 6, 2014
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