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Suites Hotel Cleveland

Rated 4.1 out of 5 by 154 reviewers.
Rated 5.0 out of 5.0 Everything just right Helpful staff, clean and up to date, great room service selections and very good restaurant. 22 July 2014
Rated 2.0 out of 5.0 bedroom very nice living room deploreable Your livingroom furniture was extreemly uncomfortable and the pull out sofa matress noone could sleep on. I can't believe you advertised it as an ammenaty. 22 July 2014
Rated 5.0 out of 5.0 by Outstanding hotel stay Please refer to my comments in the survey and copy and paste same. You may edit as required 19 July 2014
Rated 3.0 out of 5.0 by Disappointed The room and amenities were nice however the front desk staff and room service were very disappointing in meeting my expectations of this brand. 17 July 2014
Rated 4.0 out of 5.0 by Cold, cold, cold! Only complaint is that the room was too cold. Only solution given was to turn the air conditioning off. No way to turn the heat on until next fall!! 14 July 2014
Rated 2.0 out of 5.0 by Multiple problems I booked on-line for a five day stay for the end of July 2014.. I received a call from Cleveland Clinic requesting that I come two weeks earlier as they had an opening. I changed my reservation on-line and received a second confirmation number. I purchased an "Ambassador Club" membership for $200.00 which was to provide an automatic room upgrade, free upgraded interneet, late checkout, fresh fruit in the room, bottled water daily, a daily newspaper among other benefits. Upon arrival, the front desk said they had no record of a reservation for me and that they were sorry but the hotel was fully booked. I gave them both my first and second confirmation number and they found my first reservation only. The front desk then said that they did have one room left. When I asked about the room upgrade I was told "all of the hotel rooms in this hotel are the same so there is really no upgrade". I paid a higher room rate because I had booked the 8th floor so the front desk told me that they would lower my room rate. We waited while she worked on it but she then came back and said she was sorry but the computer would not allow her to reduce the rate so it could not be done. She then said because we didn't expect you, your room will not have fruit or water but we will ask them to deliver it later. (After a phone call a couple of hours later, it was delivered). When the consierge asked how our stay was on day three and we told her of the problems, she assured us she would have the rate adjusted (and she did). They also had no record that I was an Ambassador member and said it somehow didn't connect when I made my reservation. I showed the paper that had both my confirmation number and Ambassador number on it, and there was no explanation. Our safe did not work so we could not leave valuables in the room. We called the front desk but it was still not fixed the next day. The consierge was told about it a day later and that night she had someone replace the battery and it worked. The room was very clean however my "extraordinary view of the Cleveland city skyline", for which was supposed to be a premium room consisted of the adjacent parking garage which was also 8 floors (or higher). The room had a constant vibration in the floor and a loud hum. While it didn't bother me as much pre-surgery, I had to stay at the hotel to recouperate after surgery and it proved to be very unpleasant and annoying. I was in room 808. I could not tell if the problem came from the refrigerator, the a/c unit in the room or the large electrical substation below the window. On the plus side, every employee was courteous and very nice. The hotel is spotlessly clean. It was nice having coffee in the room as some hotels are starting to eliminate this. While i enjoyed the concept of a restaurant with healthy options, I didn't find all that many on the menu. Steaks, pasta, bacon, sausage etc., are not particularly healthy and throwing an avocado into a cob salad does not turn it healthy. The shuttle service was fast, efficient and very easy. I was charged $16.00 per day for parking and told when I checked in that there would be an additional charge if I wanted the car for use during my stay. I then looked out my window and saw it was parked in an open lot behind the hotel. For that price, they could have parked it in the covered garage next door. The cleaning crew was extremely loud when in our hallways. Their two way radio conversations were clearly heard in our room and disturbing during recovery time during the day and they tended to yell to each other from up and down the hallway. Read your bill carefully upon check out. We had to make several corrections which resulted the final bill being almost $100.00 less then the bill that was first presented. 14 July 2014
Rated 5.0 out of 5.0 by Enjoyable Hotel I have had several overnight's in Cleveland. I always stay at The Intercontinental Suites Hotel. The staff is very cordial 11 July 2014
Rated 5.0 out of 5.0 by Great Location I think this hotel is great because you can walk to the cleveland clinic within 5 minutes and feel safe doing it. 11 July 2014
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Suites Hotel Cleveland
  • 8800 Euclid Avenue
  • Cleveland , OH , 44106
  • United States
  • Front Desk +1-216-7074300

  • Driving Directions
  • Transportation
   

Languages spoken by staff

Arabic, English, Spanish, French, Croatian, Hungarian, Italian, Chinese

Pet Policy

The hotel does not allow pets except for service animals. There is no charge for service animals. Our Concierge staff would be please to assist you with referrals for kennels and pet care.
  • Local Time

    12:19 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 14 Room(s) with Accessibility Standards
    • Parking
    • Special Needs