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Suites Hotel Cleveland

Rated 4.1 out of 5 by 185 reviewers.
Rated 3.0 out of 5.0 by Billing mistake I am billed more than my paper bill . Even though we had booked rooms, my cRd was on hold, still when we Rrived at9pm, room was not ready. 14 September 2014
Rated 4.0 out of 5.0 by Clean and comfortable Great location next door to Cleveland Clinic. Restaurant was excellent. The only issue was a miscommunication between the front desk and housekeeping. Maid did not prepare for next guest, even though we checked out. I hope they went back in later to pull the sheets and freshen the room. 11 September 2014
Rated 3.0 out of 5.0 by Would not recommend this hotel I wish I could recommend this hotel, but I would not do so. It started with the very hot room. You cannot control your own thermostat due to the heating/cooling system in this hotel. The note attached to the thermostat makes you think that if it is too hot or cold in your room then you should just shut off the system because there is nothing that can be done. However, after about three hours of sweltering in our room, we couldn't stand it anymore and called the front desk. They were quick to send someone up and the very polite maintenance man fixed the problem. There was something wrong with one of the pipes. However, the room did not cool off very much, but it was better than it was before. We could not believe how hard the pillows were on the bed. It felt like we were sleeping on tree stumps instead of pillows. I have never slept in a hotel that had that hard of pillows before so bring your own pillows if you choose to stay at this hotel. Also be aware that this hotel does not have a gift shop or vending machines so if you want to have anything to drink you need to buy it at the restaurant on the premises which is ridiculous. Who has ever heard of a hotel without vending machines? When I asked where I could buy cheaper drinks I was told that I could get some at a grocery store 16 blocks away. Not very helpful as I found out there was a food court with a store that sold drinks a couple of blocks over. Of course, the staff was not forthcoming at all in any of our questions. I asked for a map of the Cleveland Clinic campus and was told they were out. I got one from their sister hotel instead. I asked for directions to their sister hotel and they gave me directions, but the long way. I found a quicker way after I walked the way they told me. Overall, you could tell that the employees are not trained to put themselves in their guest shoes and to think what they could do to make the guest's experience better. Their sister hotel was much more helpful to us and we weren't staying there. On the positive side, their breakfast buffet was decent and the server was very nice and helpful. Still, I expected better and was very disappointed with my experience. This was the first time I have ever felt that way with a hotel in all of my travels which is saying a lot. 10 September 2014
Rated 5.0 out of 5.0 by Awesome gym I found the gym to be complete and laid out with all the machines necessary for a great work out. I found the food very good especially the Walleye dish. It was cooking just the way I like it and toped with arugula all on a bed of some tasty beans. I also enjoyed talking with Lue at the bar and service waitress Tonya was very helpful. Almost forgot the room service person, named Debbie. She helped me with my brother a recent stroke victim. Thanks to all, Chris H. 08 September 2014
Rated 5.0 out of 5.0 by great service great service.. espicially concierge and valet. Staff remembered us from prior visits.. 07 September 2014
Rated 5.0 out of 5.0 by Great service Fantastic customer service, staff very helpful and friendly. Room was always kept very clean. IHG members also get free wifi, which was fast and reliable. I was disappointed only in dinner service, which did not have many appetizing vegetarian options. 01 September 2014
Rated 4.0 out of 5.0 by medical stay the hotel was great for my family during my surgery ,Hotel staff great they where friendly and always helpful convience to clinic great. our only complaint is the food or lack of variety the restaurant is expensive and lacks a choice of good meals being confined to hotel u didnt have other meal choices the ony highlight of bar was a fri night happy hour because the other nights where disappointing we did give the restaurant a chance and tried several times to be disappointed each time so we either took a cab or fixed our own meals The lobby had fruit flavored water every day but coffee was over $3 a cup at the cost of hotel at the luxury end of scale the overall value is hurt by the restaurants poor rating 30 August 2014
Rated 3.0 out of 5.0 by Don't let the Intercontinental brand fool you... ...This is actually a relatively "no-frills" hotel. We chose this hotel for our stay because we wanted a suite. The room was nice and roomy and a fine value overall. But the hotel has few, if any, of the amenities I was anticipating as an Intercontinental-brand hotel. I was very disappointed on check-in; the staff was confused about our family's three separate reservations (and had my grandmother's room listed in the wrong name for the entirety of our stay), and was rude when I inquired about our request for adjoining or nearby rooms. The room was clean, but I was disappointed with the quality of the linens and beds. The towels were thin, and one of the towels in our room was stained and had holes in it! Unacceptable at any hotel, let alone an Intercontinental property. The service at the hotel restaurant was abysmal. We ate there three times for convenience reasons, and each time it was extremely slow. We had to ask for water each time and repeatedly request refills on our drinks. When we asked for a kids' menu, the waitress brought us a used menu from the night before that another child had colored on. Overall, I was happy with the room, but I was very disappointed in the service. It was an average suites hotel - certainly no nicer than other non-luxury-brand suites hotels, but without the complimentary breakfast! 27 August 2014
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Suites Hotel Cleveland
  • 8800 Euclid Avenue
  • Cleveland , OH , 44106
  • United States
  • Front Desk +1-216-7074300

  • Driving Directions
  • Transportation
   

Languages spoken by staff

Arabic, English, Spanish, French, Croatian, Hungarian, Italian, Chinese

Pet Policy

The hotel does not allow pets except for service animals. There is no charge for service animals. Our Concierge staff would be please to assist you with referrals for kennels and pet care.
  • Local Time

    11:15 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 14 Room(s) with Accessibility Standards
    • Parking
    • Special Needs