Rated 4.1 out of 5 by 295
Rated 5.0 out of 5.0 by Mr. Paul B Dining experience was par
I had ordered pork tenderloin and it was "tuff" the manager did try to make it better by cooking up some extra loin pieces to take back to the room and that was honorable; but my dinner was already complete. My wifes meal was good and the waitress was excellent. I had a prior stay at the convention center location back in December into January and was completely dissatisfied with the cafe dining experience as the buffet food was luke warm at best. Food temperatures were cold and nothing was ever corrected about the entire visits there to eat. I think for a first class hotel food would be an utmost priority especially where temperatures are concerned. Hope no one gets sick eating their in the future!
04 March 2015
Rated 5.0 out of 5.0 by SusieTusie Restful room and good food.
We were there pre-op and post-op for my brother's surgery. The suite was comfortable for three and then two as we remained another night when he was in the hospital. We rested well in the comfortable beds and the late evening meal in our room just hit the spot. When ordering the room service meal, the items available did not match the menu in the room. The staff read the list of flat bread options, and a decision was easily made. We appreciated the newspapers that were available.
03 March 2015
Rated 3.0 out of 5.0 by Disappointment2015 Hotel employees were wonderful
Rooms and food were over priced.
If I had to stay there again - I would not eat in the dining room. I don't mind paying for good food - I do mind, however, paying for fish that you can't cut with a knife that should fall apart.
Rooms were very clean and comfortable but the first night we were there it was very noisy - sounded like the hotel was having problems with the plumbing.
03 March 2015
Rated 2.0 out of 5.0 by Mit2 Great location for Cleveland Clinic
Not nearly as many amenities as the web site promises. Service was OK. Food was good for breakfast however dinner was very disappointing. Great location for Cleveland Clinic visits
26 February 2015
Rated 5.0 out of 5.0 by Terry 21 Relaxing trip
Met my expectations for quietness and amenities. Visited during a hospital stay for my wife at the Cleveland Clinic. I have stayed here in the past and the hotel has always provided me with the service and quality of amenities that I expect. The proximity to the hospital makes this an obvious and convenient choice.
25 February 2015
Rated 5.0 out of 5.0 by Louca321 Attentive to Customer Needs
We stayed at this particular hotel because of a medical procedure having to be performed the day after arrival. The staff could not have been more accommodating. They offered assistance from directions, to available amenities, to shuttle service. When people's minds are on health issues, it's nice not to have to think about everything else.
20 February 2015
Rated 1.0 out of 5.0 by Levis_Online Nice building- poor contents
The hotel itself is really nice and updated, beds were comfortable and rooms were clean. Hotel staff are very unorganized and treated us more like an inconvenience than a customer.
Overall this hotel was a big let down compared to the usual IHG brand experience.
19 February 2015
Rated 5.0 out of 5.0 by 1973 Good location
Great place to stay! Close to cleveland clinic foundation.
16 February 2015