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Suites Hotel Cleveland

Rated 4.1 out of 5 by 171 reviewers.
Rated 1.0 out of 5.0 by Terrible customer service From beginning to end I had a negative experience. I arrived after the standard check in time attempting to access my room, but was told that it had to be inspected first as a part of the hotel's standard check in process. I don't understand why this had not already been done if we booked the room in advance, or why it took 15-20 minutes to do. I booked the hotel for a bachelorette party, so there were other guests that came to the room throughout the day but did not stay over. When one of these guests arrived she said she had a negative experience with the valet who repeatedly walked away from her while she was asking questions. He also did something that temporarily damaged the ignition of her car with the key he was given. An hour after everyone arrived we received a very rude call from a woman at the front desk who told me that my guests needed to move their cars from the front of the hotel. After checking with my guests I found that any cars that had been left by our party were given to the valet. However, she was adamant that the cars were ours. I asked for the make and model or license plate of the cars in question, but she could not provide them. They had not even bothered to get all of the relevant information before calling to harass us. One of my guests went down to confirm that the cars weren't ours (which they weren't), and was told that they had been calling all of the rooms with bachelorette parties going on because they weren't sure whose cars they were. If that was the case there was a much more polite way to handle the conversation when she called. Later I asked to have my car brought around to go out for the evening, but when I attempted to get in I found that the keys weren't there. I got out and asked the man where they were, and he took me to the box of keys and asked me to identify the ones that go with my car. When I told him they weren't there he mentioned that they had a hard time finding them earlier too. Finally, he put it together that my car was already out front (the car he had just seen me get out of), took me back to it, and dug my keys out from under the seat where they had been left by one of the valets. I have never had that many issues at a hotel, especially not one that is supposed to be at the level of the Intercontinental. 17 August 2014
Rated 2.0 out of 5.0 by Noisy hotel The hotel is nice, but not all the rooms are suites. I used the Cleveland Clinic patient/family discount (which is not much of a discount) so I got a less desirable room right across from the elevators that "dinged" all night. And my room was not a suite. The tv had intermittent service - kept getting a message that it "lost the signal". Hard to believe in this day and age. The hotel seemed to be full of rude guests who never observed quiet hours. People were talking loudly, moving furniture and slamming doors after midnight. Walls are so thin I could hear the person in the room beside me talking on her cell phone. So I did not get a good night's sleep for the 3 nights that I was there. The Clinic does run a fantastic shuttle service every 15 minutes from this hotel to anywhere on the hospital campus, but it is also close enough to everything that it's easy to walk. The hotel has a nice breakfast buffet for $13.50. The hotel staff were all exceptionally nice and helpful, just too bad that the noise level is so high. 17 August 2014
Rated 5.0 out of 5.0 by Carol Hotel included everything we needed such as TV.,refrig., micro., safe, king size bed, exc. rm. service, restaurant, daily newspaper, , computers in lounge, suite size rm., friendly rm cleaners, bus shuttle servicer, concierge, etc. Best of all, it was only a 4 min. walk to the clinic. We also enjoyed dinner like the mediterranean chicken and Erie wallabee. The Lake Erie monster beer was outstanding. We could not ask for more. and I highly recommend this hotel to anyone having surgery at the clinic. 17 August 2014
Rated 5.0 out of 5.0 by beautiful room, good food and service It was a pleasant experience even though our time was spent @ hospital appt. 14 August 2014
Rated 1.0 out of 5.0 by Similar to a motel, do not stay here! I would not recommend staying in this hotel. I have had much better experiences at a no name location than this location. The hotel staff changed my reservation from 2 double beds to a king bed and overbooked the hotel for the day I was staying. The staff called me at 9 PM at night (I was two blocks from the location at that time) to tell me they had to move me from the location I chose to another hotel of theirs down the road which created mass confusion with the other party I was staying with. Amazingly the original location was able to find two rooms with two double beds instead of two rooms with one king bed after I arrived in person at the original location. Both rooms we were given had musty odors in them. The toilet overflowed the first time it was flushed there was no shut off for the water to the toilet so by the time the engineer got to the room the carpeting was saturated with urine water and the room below ours was likely receiving some of the urine water as well. The engineer was very nice, he did clean all of the water up but since there was no maid service at that time it was only mopped up. With the exception of the engineer the staff was not very friendly and left me with a very bad feeling at staying there. 10 August 2014
Rated 3.0 out of 5.0 by Comfortable and convenient The reason we have given you the 'average' grade at your lovely hotel is because the lobby AND more importantly, the dining room was so darn cold. We had to eat out in the terrace - which by the way, is very nice. Sitting in the lobby or at a computer was most unpleasant. Too bad we could not control the temperature as we could in the room. The other annoying situation was that every day, in front of the buffet for breakfast, the floor was sticky. Now, one day is OK - perhaps someone spilled something and it was cleaned up hastily - but we were there for four mornings and the floor was the same. What in the world is being used on the floor? You could HEAR your footsteps stick. The valet service is excellent. 10 August 2014
Rated 4.0 out of 5.0 by front desk had trouble calling front desk from our suite ................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. 07 August 2014
Rated 5.0 out of 5.0 by quiet rooms quiet, soundproof rooms in the middle of a busy city, great staff who were very helpful and knowledgeable, felt safe in this hotel! 07 August 2014
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Suites Hotel Cleveland
  • 8800 Euclid Avenue
  • Cleveland , OH , 44106
  • United States
  • Front Desk +1-216-7074300

  • Driving Directions
  • Transportation
   

Languages spoken by staff

Arabic, English, Spanish, French, Croatian, Hungarian, Italian, Chinese

Pet Policy

The hotel does not allow pets except for service animals. There is no charge for service animals. Our Concierge staff would be please to assist you with referrals for kennels and pet care.
  • Local Time

    7:56 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 14 Room(s) with Accessibility Standards
    • Parking
    • Special Needs