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Suites Hotel Cleveland

Rated 4.1 out of 5 by 195 reviewers.
Rated 2.0 out of 5.0 by room reservation issue. I reserved 7 rooms for a friend's stag/Browns game 3 months ahead.. We drove for over 4 hours to get to Cleveland. 4 rooms were the correct type (2 queen beds), but 2 had been smoked in and had overpowering cigarette smell. The other 3 rooms were 1 King bed. Not impressed. We were bumped out of our rooms because the people in the rooms wanted to stay extra nights. 17 September 2014
Rated 3.0 out of 5.0 by Great location but hotel needs refresh I stayed at this hotel to attend a Case Western game. It's a great location for access to Case and the Cleveland Clinic. Staff is friendly and helpful. My big disappointment was with the room. Although it was quiet and comfortable overall, my guest room showed a lot of wear and tear--not my typical experience with InterContinental. It was depressing enough that I will try another property on my next visit. 17 September 2014
Rated 3.0 out of 5.0 by Billing mistake I am billed more than my paper bill . Even though we had booked rooms, my cRd was on hold, still when we Rrived at9pm, room was not ready. 14 September 2014
Rated 4.0 out of 5.0 by Clean and comfortable Great location next door to Cleveland Clinic. Restaurant was excellent. The only issue was a miscommunication between the front desk and housekeeping. Maid did not prepare for next guest, even though we checked out. I hope they went back in later to pull the sheets and freshen the room. 11 September 2014
Rated 3.0 out of 5.0 by Would not recommend this hotel I wish I could recommend this hotel, but I would not do so. It started with the very hot room. You cannot control your own thermostat due to the heating/cooling system in this hotel. The note attached to the thermostat makes you think that if it is too hot or cold in your room then you should just shut off the system because there is nothing that can be done. However, after about three hours of sweltering in our room, we couldn't stand it anymore and called the front desk. They were quick to send someone up and the very polite maintenance man fixed the problem. There was something wrong with one of the pipes. However, the room did not cool off very much, but it was better than it was before. We could not believe how hard the pillows were on the bed. It felt like we were sleeping on tree stumps instead of pillows. I have never slept in a hotel that had that hard of pillows before so bring your own pillows if you choose to stay at this hotel. Also be aware that this hotel does not have a gift shop or vending machines so if you want to have anything to drink you need to buy it at the restaurant on the premises which is ridiculous. Who has ever heard of a hotel without vending machines? When I asked where I could buy cheaper drinks I was told that I could get some at a grocery store 16 blocks away. Not very helpful as I found out there was a food court with a store that sold drinks a couple of blocks over. Of course, the staff was not forthcoming at all in any of our questions. I asked for a map of the Cleveland Clinic campus and was told they were out. I got one from their sister hotel instead. I asked for directions to their sister hotel and they gave me directions, but the long way. I found a quicker way after I walked the way they told me. Overall, you could tell that the employees are not trained to put themselves in their guest shoes and to think what they could do to make the guest's experience better. Their sister hotel was much more helpful to us and we weren't staying there. On the positive side, their breakfast buffet was decent and the server was very nice and helpful. Still, I expected better and was very disappointed with my experience. This was the first time I have ever felt that way with a hotel in all of my travels which is saying a lot. 10 September 2014
Rated 5.0 out of 5.0 by Awesome gym I found the gym to be complete and laid out with all the machines necessary for a great work out. I found the food very good especially the Walleye dish. It was cooking just the way I like it and toped with arugula all on a bed of some tasty beans. I also enjoyed talking with Lue at the bar and service waitress Tonya was very helpful. Almost forgot the room service person, named Debbie. She helped me with my brother a recent stroke victim. Thanks to all, Chris H. 08 September 2014
Rated 5.0 out of 5.0 by great service great service.. espicially concierge and valet. Staff remembered us from prior visits.. 07 September 2014
Rated 5.0 out of 5.0 by Great service Fantastic customer service, staff very helpful and friendly. Room was always kept very clean. IHG members also get free wifi, which was fast and reliable. I was disappointed only in dinner service, which did not have many appetizing vegetarian options. 01 September 2014
Rated 4.0 out of 5.0 by medical stay the hotel was great for my family during my surgery ,Hotel staff great they where friendly and always helpful convience to clinic great. our only complaint is the food or lack of variety the restaurant is expensive and lacks a choice of good meals being confined to hotel u didnt have other meal choices the ony highlight of bar was a fri night happy hour because the other nights where disappointing we did give the restaurant a chance and tried several times to be disappointed each time so we either took a cab or fixed our own meals The lobby had fruit flavored water every day but coffee was over $3 a cup at the cost of hotel at the luxury end of scale the overall value is hurt by the restaurants poor rating 30 August 2014
Rated 3.0 out of 5.0 by Don't let the Intercontinental brand fool you... ...This is actually a relatively "no-frills" hotel. We chose this hotel for our stay because we wanted a suite. The room was nice and roomy and a fine value overall. But the hotel has few, if any, of the amenities I was anticipating as an Intercontinental-brand hotel. I was very disappointed on check-in; the staff was confused about our family's three separate reservations (and had my grandmother's room listed in the wrong name for the entirety of our stay), and was rude when I inquired about our request for adjoining or nearby rooms. The room was clean, but I was disappointed with the quality of the linens and beds. The towels were thin, and one of the towels in our room was stained and had holes in it! Unacceptable at any hotel, let alone an Intercontinental property. The service at the hotel restaurant was abysmal. We ate there three times for convenience reasons, and each time it was extremely slow. We had to ask for water each time and repeatedly request refills on our drinks. When we asked for a kids' menu, the waitress brought us a used menu from the night before that another child had colored on. Overall, I was happy with the room, but I was very disappointed in the service. It was an average suites hotel - certainly no nicer than other non-luxury-brand suites hotels, but without the complimentary breakfast! 27 August 2014
Rated 5.0 out of 5.0 by Staff the staff was very friendly and careing about needs no matter what time of the day it was. 27 August 2014
Rated 5.0 out of 5.0 by Great Restaurant There to visit an ill relative. The location and amenities were perfect. After a long day visiting at the Clinic, the friendly restaurant/bar staff and excellent food helped to relax us, and put us in a positive mood. 25 August 2014
Rated 2.0 out of 5.0 by Something is Phenomenally Wrong, A Dozen Examples There does appear to be something phenomenally wrong. the inconsistent service in so many areas is not understood. While one or two of the following might be expected from a two or three star hotel, the list is extraordinary and deserves a review by someone outside the hotel. Before the list, the Night managers very helpful, even going out of their way to assist. Very impressed by the two of them (even finding the missing tea kettle!!). Everyone was welcoming and looked me in the eye and answered professionally 1) Before arrival, knowing we would be arriving at midnight, I called to confirm late arrival and for double bed room as reserved (wife seeking treatment from clinic wanted separate bed) and was promised this would occur; however, upon arrival room not kept, and had to be placed temporarily in a handicapped room, apparently last one open 2) Day staff the next morning promised that room would be changed (advanced substantial tip to management/desk staff) to move the room, but returning at end of day of medical appointments, nothing occurred. The person who checked us in the night before was again on duty and apologized and did state he blocked a room for us (nice room to his credit!), noting that day staff should have moved. I moved bags to new room. No follow up from day staff as to why they did not follow through, though they kept the $20!! 3) Wired internet was not available on arrival, even though I inquired in advance. 4) When I called to seek wired internet, first calling the front desk and then the Priority button on telephone literally resulted in a ringing line for over 30 minutes each time(yes, I timed it and placed on speakerphone so wife heard it also, especially ironic as the button on phone was for instant service. 5) When I did get someone to answer, I was told that an engineer would arrive to see what was wrong. The engineer did not arrive. This resulted in another long telephone call to the front desk. 6) In new room, still no wired internet. To his credit, the night manager was able to have the wired internet turned on instantly with a telephone call to the provider. Interestingly, there was nothing broken, just not authorized by the front desk. Of course, the long distance call was initially charged to the room! 7) Freezer door in refrigerator was missing. Manager had an engineer (!!) repair within the hour. Good job. But should that have not been found and repaired before occupancy. Why would I care about the door? Bought frozen treat for wife before an operation and did not want it to melt. 8) Room door did not properly shut. This appears to be a problem throughout the hotel as all night guests are slamming doors shut. Very disturbing noises all night long. In a hotel next to a hospital, should doors be banging all night long? Should doors have to be slammed to shut? 9) Sent pants stained by leaking pen to dry clean which was to be returned that evening with a special request for ink spot treatment. Pants not returned. Call to desk moved to "laundry" and told that they could not find and no one could help because everything locked up. When pants found and returned, the pants stank from solvent smell taking three days to air out, and no spot treatment. Note that upon return to home dry cleaner was able to remove almost all of ink so that stain imperceptible. Apparently the charge for dry cleaning was deleted without me asking, but the problem was that as a traveler the pants were needed that morning! 10) At least two days towels not replaced, left with one bath towel, two hand towels, and three wash cloths. Coffee/tea condiment packs not replaced until asked. Counters did not appear to be cleaned or wiped down. 11) Is there nightly turn down? Happened the first four or five days, then stopped. 12) During stay of two weeks the business center second printer scanner marked "out of order" and not repaired, undermining purpose of second desk. By the way, I did write a note to IC about this, the response to my note was what appeared to be a form letter as the text did not match my complaints, when I followed up, IC provided what appeared to be another form, indicating that they take comments for "it is handled internally" without indicating that any particular item was important or addressed. 24 August 2014
Rated 5.0 out of 5.0 by Great Hotel Thank you very much for a comfortable stay. Everything was superb. Olivia in the dining room was so considerate and kind, helpful and accommodating. The food was healthy and pleasantly presented. The house staff was kind and gracious. We thank them for our service. The door man and staff were welcoming and kind, helpful and available. This is one of the nicest hotels we have stayed in a long time. The beds and pillows were really comfortable. Aside from the coffee maker malfunctioning, everything was top notch. We would recommend this hotel and we would stay here again. Thank you for your service. 24 August 2014
Rated 5.0 out of 5.0 by Wonderful experience overall great staff and great service From the the valet parking attendant to the waiter in the dining room everything was perfect! The hotel brightened what would have been an otherwise, tense, dreary visit to the hospital. I got the rest I so badly needed. Who knew how important a hotel room could be! 22 August 2014
Rated 1.0 out of 5.0 by bit by bee,ant or wasp or spider or? sewage backup in room If mgt had contacted me after my complaint I would not have to post this. Problems were handled well at beginning, by desk clerk but further contact because of the bug bite was not followed up on by higher mgt. Everyone was apologetic and rooms, other than the bug and sewage backup, were nice and clean. I have a feeling that this problem was not worth higher mgt to speak with me, which seems odd. 19 August 2014
Rated 1.0 out of 5.0 by Terrible customer service From beginning to end I had a negative experience. I arrived after the standard check in time attempting to access my room, but was told that it had to be inspected first as a part of the hotel's standard check in process. I don't understand why this had not already been done if we booked the room in advance, or why it took 15-20 minutes to do. I booked the hotel for a bachelorette party, so there were other guests that came to the room throughout the day but did not stay over. When one of these guests arrived she said she had a negative experience with the valet who repeatedly walked away from her while she was asking questions. He also did something that temporarily damaged the ignition of her car with the key he was given. An hour after everyone arrived we received a very rude call from a woman at the front desk who told me that my guests needed to move their cars from the front of the hotel. After checking with my guests I found that any cars that had been left by our party were given to the valet. However, she was adamant that the cars were ours. I asked for the make and model or license plate of the cars in question, but she could not provide them. They had not even bothered to get all of the relevant information before calling to harass us. One of my guests went down to confirm that the cars weren't ours (which they weren't), and was told that they had been calling all of the rooms with bachelorette parties going on because they weren't sure whose cars they were. If that was the case there was a much more polite way to handle the conversation when she called. Later I asked to have my car brought around to go out for the evening, but when I attempted to get in I found that the keys weren't there. I got out and asked the man where they were, and he took me to the box of keys and asked me to identify the ones that go with my car. When I told him they weren't there he mentioned that they had a hard time finding them earlier too. Finally, he put it together that my car was already out front (the car he had just seen me get out of), took me back to it, and dug my keys out from under the seat where they had been left by one of the valets. I have never had that many issues at a hotel, especially not one that is supposed to be at the level of the Intercontinental. 17 August 2014
Rated 2.0 out of 5.0 by Noisy hotel The hotel is nice, but not all the rooms are suites. I used the Cleveland Clinic patient/family discount (which is not much of a discount) so I got a less desirable room right across from the elevators that "dinged" all night. And my room was not a suite. The tv had intermittent service - kept getting a message that it "lost the signal". Hard to believe in this day and age. The hotel seemed to be full of rude guests who never observed quiet hours. People were talking loudly, moving furniture and slamming doors after midnight. Walls are so thin I could hear the person in the room beside me talking on her cell phone. So I did not get a good night's sleep for the 3 nights that I was there. The Clinic does run a fantastic shuttle service every 15 minutes from this hotel to anywhere on the hospital campus, but it is also close enough to everything that it's easy to walk. The hotel has a nice breakfast buffet for $13.50. The hotel staff were all exceptionally nice and helpful, just too bad that the noise level is so high. 17 August 2014
Rated 5.0 out of 5.0 by Carol Hotel included everything we needed such as TV.,refrig., micro., safe, king size bed, exc. rm. service, restaurant, daily newspaper, , computers in lounge, suite size rm., friendly rm cleaners, bus shuttle servicer, concierge, etc. Best of all, it was only a 4 min. walk to the clinic. We also enjoyed dinner like the mediterranean chicken and Erie wallabee. The Lake Erie monster beer was outstanding. We could not ask for more. and I highly recommend this hotel to anyone having surgery at the clinic. 17 August 2014
Rated 5.0 out of 5.0 by beautiful room, good food and service It was a pleasant experience even though our time was spent @ hospital appt. 14 August 2014
Rated 1.0 out of 5.0 by Similar to a motel, do not stay here! I would not recommend staying in this hotel. I have had much better experiences at a no name location than this location. The hotel staff changed my reservation from 2 double beds to a king bed and overbooked the hotel for the day I was staying. The staff called me at 9 PM at night (I was two blocks from the location at that time) to tell me they had to move me from the location I chose to another hotel of theirs down the road which created mass confusion with the other party I was staying with. Amazingly the original location was able to find two rooms with two double beds instead of two rooms with one king bed after I arrived in person at the original location. Both rooms we were given had musty odors in them. The toilet overflowed the first time it was flushed there was no shut off for the water to the toilet so by the time the engineer got to the room the carpeting was saturated with urine water and the room below ours was likely receiving some of the urine water as well. The engineer was very nice, he did clean all of the water up but since there was no maid service at that time it was only mopped up. With the exception of the engineer the staff was not very friendly and left me with a very bad feeling at staying there. 10 August 2014
Rated 3.0 out of 5.0 by Comfortable and convenient The reason we have given you the 'average' grade at your lovely hotel is because the lobby AND more importantly, the dining room was so darn cold. We had to eat out in the terrace - which by the way, is very nice. Sitting in the lobby or at a computer was most unpleasant. Too bad we could not control the temperature as we could in the room. The other annoying situation was that every day, in front of the buffet for breakfast, the floor was sticky. Now, one day is OK - perhaps someone spilled something and it was cleaned up hastily - but we were there for four mornings and the floor was the same. What in the world is being used on the floor? You could HEAR your footsteps stick. The valet service is excellent. 10 August 2014
Rated 4.0 out of 5.0 by front desk had trouble calling front desk from our suite ................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. 07 August 2014
Rated 5.0 out of 5.0 by quiet rooms quiet, soundproof rooms in the middle of a busy city, great staff who were very helpful and knowledgeable, felt safe in this hotel! 07 August 2014
Rated 2.0 out of 5.0 by too high priced Found the room to be clean, noise level from neighbors very high and food from room service terrible. The bed was extremely uncomfortable, air conditioning hits you right on the head and no shuttle service to another hospital, not quite a mile away. Over all experience was great with bellman/conceirge/front desk. way over priced and would not recommend. This Hotel is for convenience only. 04 August 2014
Rated 5.0 out of 5.0 by Quality visit The entire visit was outstanding. The staff was most helpful and the dining experiences were of the highest quality. 03 August 2014
Rated 5.0 out of 5.0 by Clinic appt. The one item missing - given the location - our reason for choosing was to be at the Cleveland Clinic the next morning. Your survey might reflect that for the 2 ICH properties on site at Clinic. You only referenced shuttle - there is no clear sense that it exists - at least in terms of any information I located-nor its time. I may have just missed the information. 31 July 2014
Rated 3.0 out of 5.0 by Just ok This hotel was nothing special. The staff was nice and efficient. The location was good. The towels were rough and we only had one towel,per person. The pull out couch was uncomfortable. Sheets and a pillow were in the closet but there was not a blanket for the pullout couch. When we requested one it was brought immediately, however it was threadbare in spots. When the pullout couch was made the next day the top sheet was over the blanket. 30 July 2014
Rated 5.0 out of 5.0 by Wonderful place to stay ! What a wonderful stay we had while my husband underwent surgery at the nearby Cleveland Clinic Surgery Cntr within walking distance, and the shuttle service was a real help also available right outside the front entrance. We recommend staying here the high point of our visit to Cleveland. 29 July 2014
Rated 5.0 out of 5.0 by On-Campus Cleveland Clinic Hotel If the purpose of you trip is visiting Cleveland Clinic, I would recommend staying at the on-campus Inter- Continental Suites. Shuttle bus transportation is provided by the Clinic or it is a short two block walk to the main campus, where all heart patients are treated. The staff at the hotel are helpful and friendly. The room was very clean and equipped with a frig and microwave. The area is safe, a Cleveland Clinic police station is across the street. We asked for a suite that was handicap accessible. It was definitely needed after my wife was discharged. We stayed an additional 4 days before going to the out-patient clinic for testing prior to departing for MIchigan. It was very convenient to use the wheelchair provided by the clinic, while staying at the hotel. The "1st class" shuttle service provided the necessary transportation for my wife in her wheelchair. Our stay was 16 days and we were not disappointed. 28 July 2014
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Suites Hotel Cleveland
  • 8800 Euclid Avenue
  • Cleveland , OH , 44106
  • United States
  • Front Desk +1-216-7074300

  • Driving Directions
  • Transportation

Languages spoken by staff

Arabic, English, Spanish, French, Croatian, Hungarian, Italian, Chinese

Pet Policy

The hotel does not allow pets except for service animals. There is no charge for service animals. Our Concierge staff would be please to assist you with referrals for kennels and pet care.
  • Local Time

    9:59 AM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 14 Room(s) with Accessibility Standards
    • Parking
    • Special Needs