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Suites Hotel Cleveland

WELCOME TO

Cleveland

Concierge Photo Concierge Signature
Giancarlo Airoldi
Chef Concierge

Insider Tips

LOCAL CULTURE

Driving

Cleveland’s many attractions and neighborhoods are spread out over a large area including into suburbs and are best visited by car, bus lines, or if you want make sure that everyone has a fun time with out getting lost, we would suggest you leave your car with us and instead take one of our private limousines.
TAKING GOOD CARE OF YOU, CLEVELAND LUXURY HOTEL CLOSE TO THE CLINIC
InterContinental Suites Hotel Cleveland, the region’s only wellness focused all-suite hotel, is conveniently located on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden.

Guest Reviews

Discover the many benefits of becoming an InterContinental Ambassador.

HOTEL HIGHLIGHTS

  • Restaurant & Lounges

    C2 Restaurant, Bar and Lounge delights guests with the experience of fresh, cultural cuisine from Mediterranean countries as rich and diverse in cu...
  • Amenities & Services

    Our fitness centre offers cardio machines, weights and plenty of natural light to brighten your morning workout. You’ll also have access to the Wal...
  • SPECIAL PACKAGES

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...
Suites Hotel Cleveland
  • 8800 Euclid Avenue
  • Cleveland , OH , 44106
  • United States
  • Front Desk +1-216-7074300

  • Driving Directions
  • Transportation
   

Languages spoken by staff

Arabic, English, Spanish, French, Croatian, Hungarian, Italian, Chinese

Pet Policy

The hotel does not allow pets except for service animals. There is no charge for service animals. Our Concierge staff would be please to assist you with referrals for kennels and pet care.
  • Local Time

    6:37 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 14 Room(s) with Accessibility Standards
    • Parking
    • Special Needs
    Guest Reviews
    Rated 4.0 out of 5 by 175 reviewers.
    Rated 2.0 out of 5.0 by Something is Phenomenally Wrong, A Dozen Examples There does appear to be something phenomenally wrong. the inconsistent service in so many areas is not understood. While one or two of the following might be expected from a two or three star hotel, the list is extraordinary and deserves a review by someone outside the hotel. Before the list, the Night managers very helpful, even going out of their way to assist. Very impressed by the two of them (even finding the missing tea kettle!!). Everyone was welcoming and looked me in the eye and answered professionally 1) Before arrival, knowing we would be arriving at midnight, I called to confirm late arrival and for double bed room as reserved (wife seeking treatment from clinic wanted separate bed) and was promised this would occur; however, upon arrival room not kept, and had to be placed temporarily in a handicapped room, apparently last one open 2) Day staff the next morning promised that room would be changed (advanced substantial tip to management/desk staff) to move the room, but returning at end of day of medical appointments, nothing occurred. The person who checked us in the night before was again on duty and apologized and did state he blocked a room for us (nice room to his credit!), noting that day staff should have moved. I moved bags to new room. No follow up from day staff as to why they did not follow through, though they kept the $20!! 3) Wired internet was not available on arrival, even though I inquired in advance. 4) When I called to seek wired internet, first calling the front desk and then the Priority button on telephone literally resulted in a ringing line for over 30 minutes each time(yes, I timed it and placed on speakerphone so wife heard it also, especially ironic as the button on phone was for instant service. 5) When I did get someone to answer, I was told that an engineer would arrive to see what was wrong. The engineer did not arrive. This resulted in another long telephone call to the front desk. 6) In new room, still no wired internet. To his credit, the night manager was able to have the wired internet turned on instantly with a telephone call to the provider. Interestingly, there was nothing broken, just not authorized by the front desk. Of course, the long distance call was initially charged to the room! 7) Freezer door in refrigerator was missing. Manager had an engineer (!!) repair within the hour. Good job. But should that have not been found and repaired before occupancy. Why would I care about the door? Bought frozen treat for wife before an operation and did not want it to melt. 8) Room door did not properly shut. This appears to be a problem throughout the hotel as all night guests are slamming doors shut. Very disturbing noises all night long. In a hotel next to a hospital, should doors be banging all night long? Should doors have to be slammed to shut? 9) Sent pants stained by leaking pen to dry clean which was to be returned that evening with a special request for ink spot treatment. Pants not returned. Call to desk moved to "laundry" and told that they could not find and no one could help because everything locked up. When pants found and returned, the pants stank from solvent smell taking three days to air out, and no spot treatment. Note that upon return to home dry cleaner was able to remove almost all of ink so that stain imperceptible. Apparently the charge for dry cleaning was deleted without me asking, but the problem was that as a traveler the pants were needed that morning! 10) At least two days towels not replaced, left with one bath towel, two hand towels, and three wash cloths. Coffee/tea condiment packs not replaced until asked. Counters did not appear to be cleaned or wiped down. 11) Is there nightly turn down? Happened the first four or five days, then stopped. 12) During stay of two weeks the business center second printer scanner marked "out of order" and not repaired, undermining purpose of second desk. By the way, I did write a note to IC about this, the response to my note was what appeared to be a form letter as the text did not match my complaints, when I followed up, IC provided what appeared to be another form, indicating that they take comments for "it is handled internally" without indicating that any particular item was important or addressed. 24 August 2014
    Rated 5.0 out of 5.0 by Great Hotel Thank you very much for a comfortable stay. Everything was superb. Olivia in the dining room was so considerate and kind, helpful and accommodating. The food was healthy and pleasantly presented. The house staff was kind and gracious. We thank them for our service. The door man and staff were welcoming and kind, helpful and available. This is one of the nicest hotels we have stayed in a long time. The beds and pillows were really comfortable. Aside from the coffee maker malfunctioning, everything was top notch. We would recommend this hotel and we would stay here again. Thank you for your service. 24 August 2014
    Rated 5.0 out of 5.0 by Wonderful experience overall great staff and great service From the the valet parking attendant to the waiter in the dining room everything was perfect! The hotel brightened what would have been an otherwise, tense, dreary visit to the hospital. I got the rest I so badly needed. Who knew how important a hotel room could be! 22 August 2014