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  • 1 888 IC HOTELS
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Rated 4.6 out of 5 by 119 reviewers.
Rated 3.0 out of 5.0 by Excellent Location; Property requires some updating If you are into diving you won't find a better location; the on site dive operator offers shore dives to the local reef directly from the hotel beach; Cozumel dive operators will pick you up from the hotel dock; food is expensive and not up to Intercontinental Standards; for the most part the staff is very friendly and helpful; hotel rooms require updating; great beach; 31 August 2014
Rated 5.0 out of 5.0 by Relaxing vacation - well cared for We used to come to Cozumel and stay at the Presidente, but had gotten busy and hadn't been back for 9 years. This stay made us want to come more often. The room facing the beach and the iguana hotel was lovely. We could get whatever we wanted - exercise, spa treatments, meals, scuba, without leaving the property. The staff were welcoming and helpful. We really relaxed! 30 August 2014
Rated 5.0 out of 5.0 by Exelentes areas naturales Me gusto mucho la playa, los arrecifes, las instalaciones. Las albercas son un poco chicas, 29 August 2014
Rated 5.0 out of 5.0 by Great Service and a Great Team I was very pleased with my recent stay in Cozumel. All personnel were very friendly, accommodating and knowledgeable. They were able to assist with questions and if the answers were not known help get them for me in a timely manner. Since I only had the opportunity for breakfast, my meals were excellent and the wait staff very cordial. Great job by all that I came in contact with. 28 August 2014
Rated 4.0 out of 5.0 by servicio excelente resultado de vacaciones magnifico convivencia de familia 27 August 2014
Rated 4.0 out of 5.0 by Location, Location, Location This hotel is located right on the beautiful sea. The hotel's beach is large and complete with ample beach chairs. The beach is clean and easily accessible from your hotel room. The hotel's swimming pool is family friendly. The hotel only accepts Pesos or credit card - no American dollars. The hotel's staff are attentive and friendly. I thoroughly enjoyed my vacation while staying at the hotel and would stay there again. 24 August 2014
Rated 5.0 out of 5.0 by Best Diving Hotel in Cozumel Best Place to go for Diving in Cozumel, great team between the hotel and the Scuba Du guys. I will be there every year. Antonio Rallo 21 August 2014
Rated 5.0 out of 5.0 by ¡A disfrutar sin pendiente! Cozumel es un paraíso como destino turístico de todo el día, no sólo del breve lapso que proporcionan los cruceros que llegan regularmente. Hacerlo en el Presidente hizo posible gozar de la playa, del snorkel y buceo en sus propias instalaciones, con la atención permanente de su personal para que nada perturbara el descanso y las vacaciones. Las dos nietas gozaron plenamente, sin sobresaltos de abuelos y madre por sus andanzas por todo el hotel. Comimos bien y sabroso, tanto en los restaurantes del hotel como en el Alfredo di Roma. Nada perturbó el descanso. Experiencia a repetir apenas podamos. 21 August 2014
Rated 5.0 out of 5.0 by Presidente Cozumel - Great Place to Stay Stayed here 5 years in a row. Staff is always friendly, courteous, and efficient. Rooms are always clean and comfortable. Hotel has 2 pools, one for children and families, the other for adults. Maria Luisa and Claudia at the Concierge desk are great helps to new and returning guest. Sophie, Juan Carols, Enrique, and Juan at the Front Desk are very responsive to every request. Can't wait to return next year. 19 August 2014
Rated 5.0 out of 5.0 by Perfect vacation Everything was perfect from the start to finish. You can't beat the view and the atmosphere of the resort. It was our third time at this location, and we wouldn't stay anywhere else when is Cozumel. 18 August 2014
Rated 5.0 out of 5.0 by Estancia con sentido humano Resultó muy agradable encontrarse por los pasillos o en cualquier espacio físico a personal tan atento. servicial . eficiente y cordial. Siempre mostrando una sonrisa y una frase en maya cuyo significado también habla del humanismo que prevalece en este hotel. 14 August 2014
Rated 5.0 out of 5.0 by Wonderful Stay The intercontinental is a wonderful place to stay. This is our second visit to this resort and we have enjoyed it each time. 08 August 2014
Rated 5.0 out of 5.0 by Oceanside Oasis My husband and I were pleasantly surprised during our recent visit. We were greeted by a friendly staff and led to a beautiful oceanview room. The beach was clean and the snorkeling was amazing and only a few steps away. The meals were prepared with much thought and care and offered variety for all tastes. We loved the adult only pool which offered a quiet get away at the end of the day. The room was clean and comfortable. We would recommend this establishment for anyone traveling to Cozumel in the future. 08 August 2014
Rated 5.0 out of 5.0 by Excellent service and wonderful diving As this was a family vacation we were particularly pleased with the staff's attentiveness to our young grand daughters. The men thoroughly enjoyed diving with your Scuba Du facility. 07 August 2014
Rated 5.0 out of 5.0 by absolutely beautiful This was the most perfect place for us to spend our 10th anniversary. The people there were so nice and really went out of their way to make our experience top notch. The view, the food, the room service, the room - everything was so nice, it really isn't fair to all other hotels to try to compare them. We will be back. 06 August 2014
Rated 5.0 out of 5.0 by Best Vacation Ever Love this property and would recommend to all who ask. 06 August 2014
Rated 4.0 out of 5.0 by AMABILIDAD MUY AMABLES, SIEMPRE DISPONIBLES Y COMPROMETIDOS CON EL HOTEL Y CON NUESTRA ESTADIA 06 August 2014
Rated 5.0 out of 5.0 by excelente atención e inolvidable experiencia Un fin de semana inolvidable disfrutando de una gran atención, excelente habitación, playa a dos pasos y buenos restaurantes. Espero poder repetir. Muchas gracias 05 August 2014
Rated 4.0 out of 5.0 by Sales Pressure Upon Arrival Upon arrival, we were pressured to schedule an appointment to listen to a sales presentation on joining the "Club." The pressure continued over and over and we had to say "No" over 5 times, causing us to have a REALLY UNCOMFORTABLE AND UNPLEASANT experience right upon arrival. The hotel itself and it's staff were wonderful, except our room had thin walls with our very loud neighbors, but the hotel changed us immediately to a much better and quieter room. Service was excellent. 05 August 2014
Rated 5.0 out of 5.0 by Experiencia espectacular Instalaciones y servicios todos me parecieron excelentes, es mas sobresalientes, en mi opinión solo se requiere mas variedad en los menús de restaurantes y precios mas competitivos con restaurantes de la localidad y que el trato para el turismo mexicano sea igual que para el extranjero por parte de los empleados por lo demás mis experiencia de estancia fue maravillosa felicidades y por ultimo considero necesario, casi preciso construir hoteles presidente en mas destinos importantes del país sin perder esa mística característica de hoteles presidente 05 August 2014
Rated 5.0 out of 5.0 by Excellent DIve location and comfort Staff is always friendly. Greet you each time. Property is clean and food available round the clock. Good beach and all around good place to stay. 05 August 2014
Rated 4.0 out of 5.0 by Frequent User My wife and I have been staying here for the last 3 years and will be staying again in 2015. Service and staff are great and attentive, very clean and pleasant grounds. Food is a bit pricey but we never had a bad meal, food was excellent every time we stayed on the resort 3 or 4 times over a 7 day period. Fairly quiet and relaxing atmosphere. (no screaming teenagers on spring break) We typically stay mid February. Scuba Du is great. They are always wonderful to dive with, been out with them 3 to 4 times ever trip. reasonable prices for an onsite dive center. Always very professional. Only con I have is that I travel a lot with work and stick with IHG brand name so I can use points for this resort at the end of the year. I am limited on what rooms I can reserve with points though. Every year they have been good about getting me an upgrade to a 2nd level beachfront, typically not covered by points. I made an attempt to get upgraded to a suite and even offered to use more points but only get the run around. I've called and Emailed but get nowhere. I could not get a straight answer from any one and was told that I would be put on a upgrade list. last year I bought an upgrade to ambassador level using a lot of points figuring this would help to get me to a suite, but it was a No Go. Don't waste your points on this. Seems the only way you can get to a suite here is pure cash. You would figure that I basically live in their hotels most of the year and that that this shouldn't be an issue. Kind of feeling ignored. All in all I would recommend this resort. If your looking for recognition for your Platinum or Ambassador status, don't look for it here. 04 August 2014
Rated 5.0 out of 5.0 by excelente lugar para ver a tu familia feliz buena vista de las habitaciones, un lugar para convivencia con la naturaleza, muy extenso. 30 July 2014
Rated 5.0 out of 5.0 by Great overall experience Friendly and knowledgeable staff. Great food and service. Would definitely recommend this hotel. 30 July 2014
Rated 5.0 out of 5.0 by Relaxing memorable experience We had a great time at the Presidente. My wife and I celebrated our 35th anniversary there and enjoyed the experience greatly. We enjoyed our ocean front room, the open air dining and the fine dining in the Napa Grill. The staff were great. The hotel lagoons were also enjoyable. We would love to go back. 28 July 2014
Rated 5.0 out of 5.0 by Highly recomment great place to relax. the experience and interacting with the staff was superb. 28 July 2014
Rated 5.0 out of 5.0 by I love this hotel Food is very expensive for quality and small servings. I would advise you to eat downtown 27 July 2014
Rated 5.0 out of 5.0 by Paridise Revisited This is our 5th stay at this property, we took our Mom with us on this trip and she had a wonderful time. The staff is always very friendly and courteous. Enjoyed the food and services of Scuba Du. The ladies had a great time at the spa, we will return soon! 27 July 2014
Rated 5.0 out of 5.0 by Highly Recommend Presidente! Our family has enjoyed our stays at Presidente. This was our fourth visit. (2005, 2008, 2011 and 2014). We love it there and wish we could come back more frequently. The staff is friendly and welcoming. The grounds beautiful. Snorkeling and diving right there on property is amazing. My family also recommend Snuba Du for water sports. The restaurants are all fabulous there as well. A perfect place to rest, relax, recreate, and make wonderful memories. 26 July 2014
Rated 5.0 out of 5.0 by Buena experiencia La atención del personal es excelente, todos atienden de inmediato tus requerimientos. La comodidad de las camas y la calidad de sábanas y toallas muy buena. En general todos los servicios de primera. Para mi gusto, los precios en el restaurante son elevados. 21 July 2014
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InterContinental Presidente Cozumel Resort Spa

  • Km 6.5 Carretera A Chankanaab
  • Cozumel , 77600
  • Mexico
  • Front Desk +52-987-8729500

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Spanish, Italian

Pet Policy

The resort does accept pets, however pets must weigh 20 pounds or less and be on room premises. There is a 25 usd fee per day. Pets cannot be unattended and are not allowed in restaurants, pools or beach areas.
Pet Fee $25.00 per night
  • Local Time

    11:48 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking