Rated 4.4 out of 5 by 33
Rated 5.0 out of 5.0 by JimandMira Best vacation before baby
We took this vacation before having our first baby. It was PERFECT. Everyone was so wonderful and sweet. The food was great in all three restaurants. My favorite part was breakfast every morning because of the buffet. For a pregnant woman, this was heaven because I ate as much as I wanted and it was all fresh and delicious.I come from the restaurant business soI knew what to look for. The whole staff watches your table so you don't have to always look for your server. One lovely woman from the staff heard me talking about how much I loved the hot chocolate so she gave me the mix to take home. She didn't have to do that but it meant so much to me. Every member of the staff, no matter where you are in the resort, will stop and say hello. Its nice to see everyone work as a team. The resort was quiet, which is exactly what we wanted and needed. Snorkeling was available at the resort or they will arrange a trip to the reef for you. We had a romantic dinner on the beach and it was so beautiful. They set up candles everywhere with a spotlight on the water. Rose petals were spread all over the table. I can't wait to put the pictures from that night into our baby album. I can't say enough about this place. We loved it. Thank you to everyone for making our vacation so amazing.
12 December 2013
Rated 1.0 out of 5.0 by CT2013 Deeply Disappointed
Let me preface this by saying I’m not the type of person who takes to the internet to complain frequently, but this is such an awful experience I want to alert others who might be considering this property. We stayed at the hotel during the Cozumel Ironman 2013, and it was quite busy. Almost from the beginning, things were not up to expectations. Upon arrival, the internet did not work, and we called the front desk who assured us they’d send IT to assist, they never came. No problem, we were at the hotel to relax anyway. That night, we were awoken by a persistent dripping noise, which my husband kept getting up to check on, thinking the shower was leaking. Despite multiple attempts, he couldn’t locate the source of the noise and simply closed the bathroom door. The next morning, we were awoken by the sounds of lawn mowing, which began before 9am, and we discovered that the dripping noise was coming from the TOILET in the room above us (ew!).
We headed off to inform the front desk that our room was flooded with toilet water from the room above us, and went to breakfast. At breakfast, ~9:30 am, they informed us that they had no eggs in the entire hotel, and as such the breakfast menu was mostly unavailable and the buffet consisted of fruit and bread, with some quesadillas. That’s it. I’m not kidding.
We returned from breakfast to find that our bathroom was still flooded, and no one at the front desk knew anything except that maintenance had been called, but no one knew when maintenance would arrive or how the problem would be fixed. After my husband became upset, they agreed to move us to another room, only 4 doors away. When the bellman showed up to move us, he told us we were going to a room on the other side of the hotel, and we were puzzled. It turned out, the room we were originally going to be moved to had a “maintenance issue” as well!
There were numerous other issues, including awful service at breakfast, hotel restaurants that were unaccommodating to the extreme (refused to seat us in an empty restaurant even though we were guests of the hotel because we didn’t have a reservation), and a hotel location that’s extremely far from town and anything you’ll conceivably want to do off the resort.
I’m telling you this story because I want to spare you the agony of staying in a dated hotel with the worst service I’ve ever experienced. Is it likely that your room will leak toilet water? Probably not. However, will you be inconvenienced by this absolutely abysmal customer service? Almost certainly. This is the worst service I’ve ever experienced at a hotel, regardless of how many stars it purports to have. On an island with such awesome weather and so much to do, you’re much better off spending your time and money elsewhere.
09 December 2013
Rated 1.0 out of 5.0 by FiveStarTraveler Stay Away for Cozumel Intercontinental
In my personal opinion, after 30 years of high end travel, this Cozumel property is of the lowest quality of a 5 star property I have srtayed in. While the setting on the beach is 5 star, the hotel is more like a run down Holiday Inn Express. Again, my personal opinion after years of International travel and at Intercontinental hotels.
08 December 2013