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Dalian

Rated 3.7 out of 5 by 51 reviewers.
Rated 5.0 out of 5.0 by Top notch accommodations. Nicest in Dalian, CN The hotel is wonderful, nicely appointed rooms & beds. Super comfortable beds, comforters and pillows and I love the fact that they have turn down service. Slippers were laid out, bottled water was provided on the night stand. Great location in downtown Dalian, walking distance to shopping mall & restaurants. Breakfast at the cafe@6 is excellent with a variety of choices and the staff is always personable, efficient and courteous. Everyone was so helpful and attentive. I can't wait to come back and if anyone is staying in downtown Dalian, this is the place to stay. They always work hard and go out of their way to provide you with a beyond excellent service. I know I have a choice of where I stay each business trip to Dalian and I always stay here at this hotel when I am in town. 28 February 2014
Rated 5.0 out of 5.0 by Feeling at home during the Chinese Spring Festival I consider this hotel to be absolute fabulous, comfortable and great service. Hotel staff were super! The front desk staff, housekeeping staff are always great -- friendly! The staff at the cafe@6 are outstanding. They are extremely attentive and friendly! Coffee is always filled without being asked! I always feel like at home when I stay here. I wish I could remember the name of each staff member at Cafe@6 who provided me with great service. Do know that I am very appreciative of their outstanding service. They deserve special recognition! I just wish I could speak the local language so that I would do this personally. I have been in China since mid-January and also been working in 3 different cities (Dalian, Wuhan and ChengDu). Having to stay in Dalian during the Spring Festival while my colleagues returned to their hometown to be with their family, this city is quiet to say the least during this period of time. The hotel staff went out of their way to make me feel comfortable here and seemed to know me personally upon check-in!. There were many memorable experiences but I won't forget the nice touches such as the staff (at the 46th floor) let me learn how to make Chinese dumplings! Also, so many variety of delicious food, snacks and beverages were made available to me in anticipation of the Chinese New Year celebration and the great view of the fireworks show all around the city. It was definitely a fabulous experience! There are so many examples of the staff members taking the time to do things "right", however, one example I will give is this - I traveled from Wuhan to Dalian via Shanghai two days before the Chinese New Year! In China, millions people traveled home for their family reunion during the Spring Festival. I arrived at the hotel (after 6 hours delay) without my luggage. My checked luggage was left behind somewhere in Pudong airport during the flight connection. At Cafe@6 for breakfast the next morning, the Dalian airport personnel called my mobile phone and he was speaking in Chinese which I do not understand. I was frantic knowing that he wanted to inform me the status of my luggage and I did not want him to hang up on me. Andy who worked at the cafe@6 that day, was immediately able to talk to the person (I must add that Andy is very fluent in English and Mandarin Chinese). Andy was happily assisting me from the time the airport people called to the time they delivered my luggage at the hotel concierge. In between, he made sure I was taken good care of while awaiting at Cafe@6. Why did i say all this? Andy does not work at the front desk nor at the hotel concierge, he happened to notice of my worries and helpless feeling. And completely oversaw the process of recovering my lost luggage - even though it was clearly not his job. He took the time to help me out and hunt down the status for me and helped me with the paperwork, rather than making me handling this situation with the airport personnel or with the hotel front desk myself. What you want to see in a hotel is a staff who make helping a guest the first priority rather than only doing what is within their "job responsibilities". If you want to stay in a luxury hotel with beautiful rooms and a friendly professional staff who will help you with anything you need during your stay - then this is the hotel to stay in Dalian. Overall, everything about this hotel is how a hotel and a hotel stay should be. 14 February 2014
Rated 5.0 out of 5.0 by 舒适的环境 服务周到,入住环境舒适,房间不错。 对优悦会会员给了升级房型、欢迎饮料等。 而且给延迟了退房事件,正好和我搭飞机的时间契合。 地理位置不错,去哪儿都挺方便的。 08 February 2014
Rated 4.0 out of 5.0 by Great service good service, good room, good breakfast,good location 07 February 2014
Rated 4.0 out of 5.0 by staying for a long time but not somany disapointing matters I think that means it is a good hotel. Everything is processed without a big problem. 02 February 2014
Rated 3.0 out of 5.0 by 马马虎虎 一般般了,网速和服务态度须改善………………………………………………………………………………………………………………………………………… 20 January 2014
Rated 5.0 out of 5.0 by Luxury defined The entire experience was overwhelming. The staff are obviously well trained, but more than that we felt welcome, important and pampered. My birthday in Dalian was amazing and a great part of that was the Intercontinental Hotel and staff Thank you:) 15 January 2014
Rated 2.0 out of 5.0 by 绝佳的位置和硬件,让人无法满意的服务 酒店的位置、硬件都非常棒,房间的风景也非常好。可是服务水准距离五星级酒店差距是非常大的,具体如下: 1. 前台办理入住的时候,服务员没有任何的笑容,诚然我不是洲际大使,但是作为IHG白金客户,丝毫没有任何言语上的欢迎,在欧洲的洲际酒店入住的时候,硬件是不如这里的,但是前台服务员也能见到我的证件之后,就说欢迎我们的会员入住这类的话语,微笑也很灿烂。可是当晚办理入住的时候,服务员丝毫没有笑容。 2. 打扫卫生的阿姨看到客人,不像别的酒店那样微笑着行礼说您好,而是冷冰冰地看了一眼,之后扭头过去,让人没有亲切感。 3. 早餐餐厅,客人不多,服务员就在我旁边讨论着给别的客人下错单的问题,丝毫不顾及身边的客人在用餐。而且茶水倒撒了也不知道帮客人收拾。 4. 退房的时候,排队的人不多。结账的人丝毫不注意客人排队的情况,任由插队的人先行办理业务。 30 December 2013
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Dalian
  • No.6 Youhao Square,
  • Dalian , 116001
  • China, People's Republic Of
  • Front Desk +86-411-82366666

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Japanese, Chinese

Pet Policy

Contact hotel for details
  • Local Time

    10:45 PM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM
    • Evening Reception Desk Open

    Currency

    • Chinese Yuan ¥ (CNY)

    Accessibility

    • Service Animals Allowed
    • 5 Room(s) with Accessibility Standards
    • Parking