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Dallas

Rated 3.7 out of 5 by 332 reviewers.
Rated 1.0 out of 5.0 by quality of stay The room was very hot and told staff every day on night third they came to fix it and it still was still hot. The cost is not worth my stay I had. The staff not very helpful and I have stayed at eight other hotels this summer already and this one was the worse and cost the most per night by at least 30 dollar a day. The elevators were super slow and did work very well. I'm a reward members and this not a very friendly place to stay. 20 July 2014
Rated 2.0 out of 5.0 by No hot water Very disappointed with this stay. Luke warm water for showers. As an ambassador member I did not the fruit and chocolates. Bed was not turned down and no ice was left in the room. I was also supposed to get one free movie and it was charged to my room. Had to go to front desk to get it removed. I try and stay at this hotel only trips to Dallas but not sure I will stay here again. 20 July 2014
Rated 3.0 out of 5.0 by Business meeting The comfort of the room and staff were outstanding. I was disappointed in the fitness room in that several of the treadmills were out of order or did not work properly. I currently have plans to be back for a future meeting. Could these be repaired or replaced before hand as utilizing a fitness center is a key reason for the hotels I choose to stay during my trips. 20 July 2014
Rated 3.0 out of 5.0 by Need a few adjustments Toilet in the room we stayed in 1235 needed to be reseated - it was loose and room had faint sewerage smell - toilet might need new wax ring as well. During the closing pageant of jr preteen (sat night) the ladies restrooms were closed on the ballroom level. Closest restrooms we were told were down a level near exit on end by pool. That was Poor planning or lack of goid judgment to close restrooms during that time. Should have waited another hour until after the pageant ended and your crowd had left. 19 July 2014
Rated 5.0 out of 5.0 by Great location, great food, wonderful staff, great place to stay! Location, location, location! This hotel is off of the Dallas Parkway (just off Dallas North Toll), it is within a short driving distance to several places: approximately seven minutes from the Galleria, fifteen minutes from North Park Mall, and twenty-five minutes from DFW, if that. The hotel food is delicious. If you need assistance or questions the staff is very efficient and willing to help you; the entire staff are very respectful and professional. Our television was not coming up from the cabinet, we called guest services and they had a technician in our room within five minutes. Our room was quiet and comfortable with great A/C and lots of hot water for the shower. We did not have any negative experiences at this hotel. For the price, size, comfort, and location this is an ideal hotel to stay for leisure or business. I highly recommend it. 19 July 2014
Rated 4.0 out of 5.0 by reservation definition It was a rough start to a busy weekend. My daughter and I were there for the NAM pageant. When we arrived on Saturday around noon I wasn't sure if there was valet parking. We waited to be served and I actually stood by the podium but was never addressed. My daughter and I parked and went in to check in. Upon check in we were given a room with a king bed. I told the desk that I had reserved a room on their website specifically with 2 beds. I was told we reserved a certain kind of room and I would be given what was available in that class of room even though I had reserved a room with 2 beds. I had also requested a corner room and early check in. I assumed that if I requested a corner room I would get one - otherwise why would it even be offered as an option with the reservation. SO no big deal on corner room but really, don't offer it if you can't deliver. Again -BUT REALLY to be given "what was available" defies the definition of reservation. No? The weekend did get better. Room service was awesome. Thank you Yolanda. Just a little surprised by the first few hours of our experience at the Intercontinental Dallas - expected more. 19 July 2014
Rated 5.0 out of 5.0 by Great service!! Comfortable bed, great service and employees very nice. Thank you. Enjoyed our stay very much. Definitly recommend your hotel. 18 July 2014
Rated 5.0 out of 5.0 GREAT HOTEL I ENJOYED MY OVERALL EXPERIENCE. QUALITY OF FOOD, CLEAN ENVIRONMENT AND FRIENDLINESS OF STAFF WERE ALL TOP NOTCH. PRICE WAS NOT BAD AT ALL EITHER. 18 July 2014
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Dallas
  • 15201 Dallas Parkway
  • Dallas , TX , 75001
  • United States
  • Front Desk +1-972-3866000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French

Pet Policy

Guided Dogs or Service Animals Allowed
  • Local Time

    12:06 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs