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Rated 3.8 out of 5 by 382 reviewers.
Rated 4.0 out of 5.0 by Excellent customer service I always stay at the InterContinental hotel for business. Its located within walking distance of our Corporate office (USPI) so I'm familiar with the staff. Only issue I have is that there are times where there weren't ANY rooms and unfortunately I had to stay at the Holiday Inn down the street. 19 September 2014
Rated 2.0 out of 5.0 by Clean hotel but hot room My complaints stem from the air conditioning in the hotel room. It was hot in my room. After the first night I complained to the front desk. Someone adjusted the thermostat, which I had already tried, and the room remained hot. I slept very poorly both nights because of the room temperature. 19 September 2014
Rated 5.0 out of 5.0 by I would go back In town for a week long business trip. Everything worked as expected. A few minor issues with the room but nothing big enough for me to complain about. 17 September 2014
Rated 3.0 out of 5.0 by Great Hotel with a Bad Experience This is not exactly on the hotel per se yet, my room 1101 had a bad guest a few doors down and my Dallas Chocolate Festival Package was unfulfilled. The bad guest was a smoker, left a pack of Winstons on the table outside the elevators on the hall table. He was in and out of the room all night long to smoke, complete with slamming door. At around 3:00am either the guest or room service dropped a tray, complete with breaking stemware or other glassware. The noise finally stopped around 3:30am. It was a horrific nights sleep. I thought the room was great, staff was great etc., just the inclusion of a bad guest ruined the experience. 17 September 2014
Rated 4.0 out of 5.0 by Excellent food Lodged and ate here for a week long conference. The hotel breakfast, lunch and dinners were excellent. Room was quiet and comfortable. Room A/C didn't cool as much as I like, but was adequate in the evenings. Overall, a good lodging experience. 16 September 2014
Rated 3.0 out of 5.0 by Bed and pillows Pillows were too full/high and we requested other pillows but those provided were no less full/high. 13 September 2014
Rated 5.0 out of 5.0 by Cordial staff From the bellmen greeting us to the front desk all were cordial and helpful. Restaurant staff were especially pleasant. 10 September 2014
Rated 5.0 out of 5.0 by Fabulous staff All of the staff of this hotel were so nice. We ate dinner one night in the hotel restaurant and it was excellent. Would highly recommend it. 10 September 2014
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  • 15201 Dallas Parkway
  • Dallas , TX , 75001
  • United States
  • Front Desk +1-972-3866000

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

German, English, Spanish, French

Pet Policy

Guided Dogs or Service Animals Allowed
  • Local Time

    9:28 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs