Rated 3.6 out of 5 by 150
Rated 5.0 out of 5.0 Nicest Team of Employees at Intercontinental Dallas
I am a disabled person and the employees of Intercontinental Dallas gave me the All Star Treatment.
Jamie--maybe in Room Service was wonderful! The room bell cap on duty Friday afternoon took such great care of me. I have only one leg and a nice medal from the U.S. Air Force. I have his name written down; the house keepers were so good to me. The FOOD was wonderful. The conference of Sigma Chi was the best we have had in 50 years of reunion.
You have a business with LOVE. That is rare. And, you provided an affordable room rate--many of our guests were undergraduate college students and that helped them financially so very much.
I LOVE YOUR HOTEL AND WILL BE YOUR BIGGEST CHEERLEADER FOR THE REST OF MY LIFE.....
27 November 2013
Rated 5.0 out of 5.0 by AKGrown Getaway weekend
I was looking for a perfect property close to a area with fun activities and this turned out to be the perfect location. We didn't travel more than 15 mins in any direction to find any activity that we wanted to enjoy. From shopping, seeing the sites or finding one of many different varieties of eateries (from high end to local favorites). No request was turned away by any staff member and any problem always had a satisfactory solution. I would recommend and book here again any time!
27 November 2013
Rated 3.0 out of 5.0 by jef6 Hotel was cold in common areas and eating area.
Other than being in a good location , Parking fees, food costs, and expensive drinks more than offset the positive location factor.
27 November 2013
Rated 5.0 out of 5.0 by Brian45 Great business Trip
Next time I am in Dallas for business, I will be sure to book another stay at InterContinental! Convenient location, outstanding accommodations, friendly staff, and an excellent restaurant to bring guests to!
17 November 2013
Rated 4.0 out of 5.0 by WeddingguestNovember2013 Good for the weekend
The hotel is beautiful and overall very nice. I was surprised to find that our room had a very musty, weird smell when we entered, something one thinks of a seaside motel. Everything looked clean and the beds were very comfortable. The bath towels were very rough and scratchy, not exactly what you want to dry off with. The drapes are just for show, you can't close them to block out morning sun or night lights. It was nice that housekeeping came every day and refilled the bathroom supplied! The staff was always very nice and helpful, by phone and once I was there.
15 November 2013
Rated 5.0 out of 5.0 by PalliativeCareDoc Comfortable bed, and excellent service,
I stayed at the Intercontinental for a conference and was very impressed with the hotel. The surroundings were excellent and the staff could not have been more helpful. Food on the whole excellent.
Only a couple of suggestions: there wasn't any milk for tea, as half-and-half or soy milk were supplied; coffee was lukewarm for breakfast; the pool is outdoors and once you go outside the door locks behind you. Fortunately I figured this out when still dressed, but If in my swimsuit I would have had to walk all round the hotel to the front door semi-clad. They also don't operate an airport shuttle bus.
13 November 2013
Rated 4.0 out of 5.0 by JPMRN Spacious comfortable rooms
easy to find way around hotel - was good venue for meeting. The food was good, but the service in the restaurant was poor. First time was told after we were seated that the wait would be very long (there were very few tables filled and no one was waiting). The second time our check was left on the table before our entrees were served - not sure if she forgot we ordered entrees or thought we had eaten them already . . . Everyone was nice - but clearly not trained.
13 November 2013
Rated 2.0 out of 5.0 by enaid very mixed feelings
My reservation was badly confused by the reservationist who booked me for two rooms, despite needing one, for only three days of my stay. This would have required moving to a different room for the last night of my stay. This occurred despite my booking 3 months in advance. The situation was later rectified when I complained.
The shower head sprayer did not work properly; the AC was profoundly noisy and rattling. I had to turn it off
i had performance tickets for 8pm Sarturday night, requiring cab transportation. There was a wedding that evening at the hotel. The usual line of cabs was not present. The bell men were busy directing traffic and parking cars and refused to help me get a cab, stating they were busy and suggested having someone inside help. The exact words of one of the bellmen were, "your problem, not ours lady. We are busy." One of them directed me to the wrong side of the hotel to search for a cab. Inside, they were busy at the front desk. When I explained my quandary, a front desk staff member phoned someone internally requesting that they call a cab. When the cab came there was no way for the driver to get into the hotel pick up area due to the traffic and the cab left.
Finally, after I very vocally expressed my concern over the terrible service, a front desk lady came outside and helped get a cab to the pickup area. I was late to my performance. I have been a world traveler for 40 years and am a platinum member of this hotel chain. I have never been treated so rudely and with such incompetence.
12 November 2013