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Dallas

Rated 3.8 out of 5 by 353 reviewers.
Rated 4.0 out of 5.0 by Nice Hotel, but Work was a challenge I enjoyed staying at this hotel. The rooms were nice and spacious, the food was good, the employees were great. There were only two negatives that they could improve on. First was the internet bandwidth. Internet access was included with my room package, but it was so incredibly slow I ended up using my hotspot on my phone instead. When I say slow, I mean I could click on something, go make myself a cup of coffee and come back and the page still hadn't loaded. The hotel was FULL of entrepreneurs, all of whom need to be on the internet before and after the conference. They needed to seriously increase the bandwidth capabilities for the duration of the conference. I talked to their tech support the first morning and he did something to make it better, but every day and evening after that, it was impossible to use and get any work done. If I had had to pay extra for this, I would have been demanding a refund. The second thing was there was a nice coffee shop but the primary food choice was flour and sugar. They did have fruit and sandwiches, but no protein for breakfast. It would have been great to be able to get a quick egg, meat, and cheese sandwich of some type there. But the only way to get protein in the morning was to go out or to the restaurant. 14 August 2014
Rated 5.0 out of 5.0 by Great staff and very professional I was attending a conference and I must say that with 1000 people attending this conference, the front desk staff and shuttle service were always available, listened to our needs and made sure they were met. I was amazed at how patient and friendly the front desk staff were, I would highly recommend this hotel. 13 August 2014
Rated 4.0 out of 5.0 by Rooms on the 4th Floor I had one of the unlucky rooms on the 4th floor. There was an interior window, so may as well not have a window at all. It was very dark during the day and we had to have all the lights on and they weren't very bright so it just felt closed in. I hated going to the room during the day. I would go to other women's rooms and it just reminded me how bad ours was. And there were other women in the same situation. Also the fact that we had to pay the same as the rooms with a real window. Seemed very unfair. And, I had to go down to the lobby 3 times because my keys didn't work. And no, they were not near my phone. 13 August 2014
Rated 4.0 out of 5.0 by Major problems with central reservations! Central reservations has major problems getting reservations correct and lacks knowledge of states laws regarding roll-away beds. After calling to inquire about a roll-away and getting confirmation that it was possible to have this in Dallas, TX, I confirmed (twice) that there would be three people in the room, and gave the names of each person. When the third person added to the reservation arrived first, her name was not on the reservation and she was not allowed to access the room. A VERY long story short, after 2 long conversations with a front desk manager, acceptable solution as offered. Several others in the same large conference group also complained of problems with their reservation that surfaced after they arrived. The room was very comfortable, but the meeting rooms were like ice boxes. Service in the lobby restaurant area was horrible; some of us ended up walking a short distance to Whole Foods for lunch before heading back to the airport. 13 August 2014
Rated 4.0 out of 5.0 by Great hotel My stay was great. The breakfast was delicious. The hotel is very comfortable without being too stuffy. 11 August 2014
Rated 5.0 out of 5.0 by Cannot perform Cannot provide endorsements due to the nature of my role. Sorry about that. 08 August 2014
Rated 5.0 out of 5.0 by Great staff Very convenient location, large comfortable rooms, and great staff. 04 August 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service The bed was very comfortable and the room temp was perfect! 31 July 2014
Rated 3.0 out of 5.0 by Freundlicher Empfang Sehr freundliche Servicemitarbeiter in Lounge und Empfang. Bar nicht so sehr zu empfehlen. 31 July 2014
Rated 4.0 out of 5.0 by Not worth the price Generally expensive and not a whole lot of benefit for the price. My main issue is with the poor workout facility and overpriced breakfast. The room was beautiful and well-maintained, but considering that I could pay almost half as much for a similar room with free breakfast elswhere then it's obviously not worth it. 29 July 2014
Rated 5.0 out of 5.0 by Comfortable Bed , Great Staff, Very Organized, I knew this was an older hotel, and was pleasantly surprised with the cleanliness, comfortable atmosphere, along with the sense of casual elegance. 28 July 2014
Rated 5.0 out of 5.0 by Pageant Weekend This was our first time staying with InterContinental Hotel. We enjoyed our stay and meeting new friends. It was great that the pool was open late and it also had great music playing outside. The hotel appearance would make any little girl feel like they were in a castle. The front desk staff was polite and so was the ladies that kept our room nice and clean. I would recommend staying again at this hotel. Thank you! 24 July 2014
Rated 5.0 out of 5.0 by Excellent hotel in Dallas This is one of the best hotels in Dallas, great accommodation, nice set up and good food, in particular the breakfast you never can miss. Also the value of the stay is outstanding. 23 July 2014
Rated 1.0 out of 5.0 by quality of stay The room was very hot and told staff every day on night third they came to fix it and it still was still hot. The cost is not worth my stay I had. The staff not very helpful and I have stayed at eight other hotels this summer already and this one was the worse and cost the most per night by at least 30 dollar a day. The elevators were super slow and did work very well. I'm a reward members and this not a very friendly place to stay. 20 July 2014
Rated 2.0 out of 5.0 by No hot water Very disappointed with this stay. Luke warm water for showers. As an ambassador member I did not the fruit and chocolates. Bed was not turned down and no ice was left in the room. I was also supposed to get one free movie and it was charged to my room. Had to go to front desk to get it removed. I try and stay at this hotel only trips to Dallas but not sure I will stay here again. 20 July 2014
Rated 3.0 out of 5.0 by Business meeting The comfort of the room and staff were outstanding. I was disappointed in the fitness room in that several of the treadmills were out of order or did not work properly. I currently have plans to be back for a future meeting. Could these be repaired or replaced before hand as utilizing a fitness center is a key reason for the hotels I choose to stay during my trips. 20 July 2014
Rated 3.0 out of 5.0 by Need a few adjustments Toilet in the room we stayed in 1235 needed to be reseated - it was loose and room had faint sewerage smell - toilet might need new wax ring as well. During the closing pageant of jr preteen (sat night) the ladies restrooms were closed on the ballroom level. Closest restrooms we were told were down a level near exit on end by pool. That was Poor planning or lack of goid judgment to close restrooms during that time. Should have waited another hour until after the pageant ended and your crowd had left. 19 July 2014
Rated 5.0 out of 5.0 by Great location, great food, wonderful staff, great place to stay! Location, location, location! This hotel is off of the Dallas Parkway (just off Dallas North Toll), it is within a short driving distance to several places: approximately seven minutes from the Galleria, fifteen minutes from North Park Mall, and twenty-five minutes from DFW, if that. The hotel food is delicious. If you need assistance or questions the staff is very efficient and willing to help you; the entire staff are very respectful and professional. Our television was not coming up from the cabinet, we called guest services and they had a technician in our room within five minutes. Our room was quiet and comfortable with great A/C and lots of hot water for the shower. We did not have any negative experiences at this hotel. For the price, size, comfort, and location this is an ideal hotel to stay for leisure or business. I highly recommend it. 19 July 2014
Rated 4.0 out of 5.0 by reservation definition It was a rough start to a busy weekend. My daughter and I were there for the NAM pageant. When we arrived on Saturday around noon I wasn't sure if there was valet parking. We waited to be served and I actually stood by the podium but was never addressed. My daughter and I parked and went in to check in. Upon check in we were given a room with a king bed. I told the desk that I had reserved a room on their website specifically with 2 beds. I was told we reserved a certain kind of room and I would be given what was available in that class of room even though I had reserved a room with 2 beds. I had also requested a corner room and early check in. I assumed that if I requested a corner room I would get one - otherwise why would it even be offered as an option with the reservation. SO no big deal on corner room but really, don't offer it if you can't deliver. Again -BUT REALLY to be given "what was available" defies the definition of reservation. No? The weekend did get better. Room service was awesome. Thank you Yolanda. Just a little surprised by the first few hours of our experience at the Intercontinental Dallas - expected more. 19 July 2014
Rated 5.0 out of 5.0 by Great service!! Comfortable bed, great service and employees very nice. Thank you. Enjoyed our stay very much. Definitly recommend your hotel. 18 July 2014
Rated 5.0 out of 5.0 GREAT HOTEL I ENJOYED MY OVERALL EXPERIENCE. QUALITY OF FOOD, CLEAN ENVIRONMENT AND FRIENDLINESS OF STAFF WERE ALL TOP NOTCH. PRICE WAS NOT BAD AT ALL EITHER. 18 July 2014
Rated 5.0 out of 5.0 by Nice hotel I just enjoyed my stay, the only thing I would say was a problem was the elevator services. During this time we had to make frequent visits to the room to change or get things for the pageant and due to the high volume of people, getting to our rooms and back to the event were very stressful. Didn't appear enough elavators were working or they were extremely slow. Of course it may have just been the event going on. I would certainly visit again in the future. 17 July 2014
Rated 2.0 out of 5.0 by Room The room wasn't ready for check in at 3:00 pm as stated on the website. The guest service couldn't give a accurate time as when the room would be ready. The bathroom in our room especially around the toilet had stains from the previous customers. Our bed was uncomfortable and the feathers were poking us throughout our sleep. They used flat sheets instead of fitted sheets in the bed so,when we woke up in the morning the bed was always a mess. The elevator was very slow!!! They charges per night on the room were over priced for the poor quality of our stay. 17 July 2014
Rated 3.0 out of 5.0 by Outdated in Addison Bathroom surprisingly outdated. Shower featured old shower head with irregular spray. Dim lighting for shower. Sink drainage poor. Stained towel provided as new during room service. Gym was too warm and humid with only 3 people using facility. Rooms have only fair soundproofing with all sounds from the hallway seemingly amplified through the main door. 17 July 2014
Rated 2.0 out of 5.0 by not worth the money! No refrigerator or microwave in the room! If you know your having big conventions where you know a lot of people are going to be bringing in a lot of baggage, need to plan ahead for extra helpand have more luggage carts for them! The hot tub was barely even warm! Ran out of hot water in the room! Beds are tiny, they should be Queen size! Handicap parking is to far from door entrance. Sorry but The price I paid for the room a night, I could have gotten better service and cheaper with the same quality you provide! I hold Conventions in Dallas all the time and I would not use your hotel or refer you to any of my customers! 17 July 2014
Rated 4.0 out of 5.0 by comfortable bed This hotel probably had one the most comfortable I have slept in at a hotel.This hotel was a little too costly for what I am use to but we were staying there for a pageant. The stay was nice but it isn't a place I would stay at if I didn't have to. I just prefer a level down. Somewhere that has a free breakfast and more channels on the tv. The hotel was beautiful and I will be staying there again next year for the same reasons. 17 July 2014
Rated 2.0 out of 5.0 by Ill-Prepared We attended the National American Miss Pageant weekend on July 11-13. This is a national pageant with a few thousand people who were to be expected at the hotel over this particular weekend. The hotel rooms were hot, the air conditioning did not work, the elevators were hot and dirty...the Starbucks was a joke....they only took cash and had no ice. However, they allowed me and several behind me to order iced drinks, taking our money and handing us hot and gross drinks. The dining room was so-so. I have to say that the wait staff in the restaurant was EXCELLENT. My complaint about the restaurant was that for a hotel of this caliber to be hosting such a large event, preparation (Food Wise) was poor. There was a very limited, and expensive, menu the entire weekend. There was little for children to eat despite the fact that there were thousands of them in the hotel. Most of us could not leave the hotel all weekend and were bound to eating $20 hamburgers over and over. There should definitely have been better preparations for the proper amount of food to be available. Additionally, the buffet at breakfast, each day, was cold. I was very, very disappointed with our stay at this hotel. 16 July 2014
Rated 2.0 out of 5.0 by Hot room The bed was uncomfortable and the AC was not working properly. We had to turn it down to 66 degrees to make it even tolerable and when I spoke to the front desk about it, it was blamed on the "Texas heat" and the windows. Will not be staying here again and we will be in town yearly for this event. My wife and I agree that from now on we will stay at a neighboring hotel and commute to this one for the event only. 16 July 2014
Rated 1.0 out of 5.0 by 928 Nothing was good the bed hard...the room stayed hot...water not hot enough....room dusty....hardly any towels provided 15 July 2014
Rated 2.0 out of 5.0 by Alright but not what you except for the price Don't have a fridge or a microwave in the room . N we had to complain abt the air not working that good. We only stayed their cause my daughter pageant was there. The pool was nice. 15 July 2014
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Dallas
  • 15201 Dallas Parkway
  • Dallas , TX , 75001
  • United States
  • Front Desk +1-972-3866000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French

Pet Policy

Guided Dogs or Service Animals Allowed
  • Local Time

    8:29 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs