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Rated 3.9 out of 5 by 633 reviewers.
Rated 5.0 out of 5.0 by Friendly Staff, Great Night Sleep My husband and I were here for a conference. The rooms are nice and the bed was very comfortable. We both slept great. The front desk staff was great and very helpful. The breakfast buffet was a pleasant surprise with all of the variety to choose from. We were very happy with our stay. Our room stayed nice and cold which was nice during 100 degree weather outside. July 30, 2015
Rated 5.0 out of 5.0 by Great Customer Service Love this place. I would definitely recommend to my friends and family. This was my second time at the Dallas location. July 30, 2015
Rated 2.0 out of 5.0 by Poor hotel rescued by great staff Despite encountering a poor start to my stay with a badly prepared room I was moved room by the staff and treated very well. Overall the hotel is tired and need of a total refurb. July 29, 2015
Rated 3.0 out of 5.0 by Nice Lobby - Underwhelming Rooms This hotel is perfectly fine. It is just not a luxury hotel, as is touted by the website. There are so many little things that are not of good quality in the rooms and leave so much to be desired. It seems the hotel owners stopped caring about the rooms long ago. The shower head in our room did not function properly. So for three days we had to shower under water that came out like low-pressure hosed water. The bathroom products (e.g. soap, shampoo, etc.) were not of high quality. The iron did not work properly and ruined two garments. It was a cheap and terrible iron. The beds were not sturdy and not very comfortable. The beds looked nice; but felt inadequate. The pillow offering was uninspiring – two small pillows. The pool is anything but luxurious. It is an average pool, with very average pool-side furniture. The food is just okay. We have traveled to many countries and cities. This hotel leaves so much to be desired and we will likely not return. This hotel should be considered at 3.5 star hotel at best. July 29, 2015
Rated 4.0 out of 5.0 by Great Value My husband and I enjoyed our stay at the Intercontinental during our anniversary celebration. While the hotel is aging, they are working to update throughout & the staff is friendly & helpful. Good hotel at a great price...totally recommend the romance package. July 28, 2015
Rated 3.0 out of 5.0 by Expected More I have not stayed at an Inercontinental property in years. I thought they were 4 star, maybe 5 star. My experience was 2.5-3 star. Pros: free parking, vs. $10-20 often in Dallas. Nice staff. Cons: I was not told that I was on club level floor and that I could use the lounge. Didn't realize it until I checked out and saw a small slip of paper inviting me to come to happy hour and breakfast. Major fail on part of the front desk. Had I been informed, I certainly would have visited, and had a different perspective. I may have paid extra for this, I don't recall, I'm busy and should have been told by the staff. Rooms are dated, more like a Crowne Plaza. It will be another long stretch of time before I try another Intercontinental based on this experience. July 27, 2015
Rated 3.0 out of 5.0 by Great location. close to mall and restaurants. Loved the Galleria mall. You can walk to this mall from the hotel. The employees who severed us for the reception and banquet were awesome! July 26, 2015
Rated 3.0 out of 5.0 by unclesn rooms etc. rooms partially cleaned and billed for early departure. July 21, 2015
  • 2015-08-01T11:50:36.284-05:00
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InterContinental Dallas

  • 15201 Dallas Parkway
  • Dallas , TX , 75001
  • United States
  • Front Desk +1-972-3866000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French

Pet Policy

Guided Dogs or Service Animals are permitted into the hotel.
  • Local Time

    3:01 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs