Rated 3.6 out of 5 by 154
Rated 1.0 out of 5.0 by Walker143 The coldest hotel on earth!!!
My company had a fairly large conference (300+ people) at this hotel on January 21-24, 2012. All of the Ballrooms we occupied were extremely cold!! When we inquired about the cold temperatures, we were consistently told "the hotel is old and as a result, it is difficult to reach an average temperature. Rooms are usually hot or cold." We often use IC properties for conferences and have never experienced such extremes. I am a Priority Club Member and must say that I was not impressed with this property. My toilet in my Room kept clogging, however, the Repair Staff was quick to respond to my needs.
This property needs some HVAC work!!!
In addition, there was a large teen conference also being held simultaneously. When we checked into the hotel, we were “warned” by the front desk staff of noise and asked to “try to tolerate it because the teens were checking out in a few days.” We were also asked to call the front desk if there were any issues. Well indeed this teen group, along with the adult chaperones were extremely loud. Several members of my company complained to the front desk, after the noise continued into the early AM hours…the hotel “security” was not successful.
Not a good stay here!
30 January 2013
Rated 2.0 out of 5.0 by AUSTIN53 Poor Service
for several years this hotel has been my preferred choice anytime I may have a need for a business of personal visit to Dallas. The last few times however, my experience has been a poor one. One was a noisy AC unit, the next one was a faulty thermostat--both resulting in sleepless nights, this last one was an overbooked hotel that forced me to work from a chair in the lobby awaiting my room and forcing me to rearrange my evening plans. I had to endure a 2 1/2 hour delay access to my RESERVED room. After each of these times, I was assured a premium room in next visit---it has never been forthcoming.
27 January 2013
Rated 4.0 out of 5.0 by NYE13 NYE Celebration
The overall stay was good but the dinner service was terrible. The servers we had were extremely rude and SLOW. I also noticed we did not receive our priority rewards. Very disappointed with the service during this stay.
14 January 2013
Rated 5.0 out of 5.0 by KGoss New years Eve
I loved everything from the room to the Emerald City Party, to the staff and the wonderful breakfast the following morning!
In addition, I thought I had left my evening bag in my room. I couldn't find it when I unpacked my bag at home. After speaking with the staff at the hotel, security personnel called me back immediately, checked the room, asked the staff about it and were extremely helpful. Unbeknownst to me, my housekeeper had put the bag away for me. Regardless, I was so impressed with the care given to me by the hotel staff and security. Top Knotch! Thank you! I will stay again and would certainly recommend to anyone!
14 January 2013
Rated 5.0 out of 5.0 by Fwee Great New Years Eve Party
This was one of the best New Year's eves we have had in a long time. Everyone from the hotel we ran in to had smiles on their faces and greeted. We got free champagne upon arrival and special attention at the party as well. The rooms were great and the accomodated 3 rooms with 3 couples close together and enabled us to have a blast. Thanks guys!!
12 January 2013
Rated 1.0 out of 5.0 by gross Horrible
One of the worst hotel experience I had. First, it took me 50 minutes to get a sandwich for lunch when no one was in the hotel. But the worst involved the cleaning service. When checking in, my bathroom glass had lipstick on it! That night, I had a glass of wine and the next morning, I put the lipstick glass next to the wine glass for the maid to change. When I got back to the room, the maid took the lipstick glass and put it back! She didn't change it out. Disgusting hotel and never going back.
10 January 2013
Rated 5.0 out of 5.0 by Bob44 Great venue for a New Year's Eve Party and stayover.
We brought in the New Year with Emerald City Band and stayed the night at your hotel. Very well organized party, great food and superb entertainment. We had a great time and couldn't have been more pleased with the helpful, friendly and courteous staff throughout the hotel.
07 January 2013
Rated 5.0 out of 5.0 by Mhartman Great location and value for the money.
I attended a New Year's Eve event at this hotel. The event was outstanding and we had a great time. The hotel was great In terms of location and level of service.
I must mention the dinner from the hotel that was served at the event. Never have I had "hotel/banquet food" that was this fantastic. From the very first bite to the last, the filet, shrimp entree was definitely better than expected. It was truly restaurant quality if not better. That is always a very nice little surprise.
Overall, a great experience and I would definitely use this hotel again.
07 January 2013
Rated 4.0 out of 5.0 by wrr2 New years eve package
Brought in 2013 with their NYE package. Even though it was a huge sold out event, the front desk staff seemed prepared, helpful and efficient. The room was clean spacious and nicely decorated. The meal served prior to the NYE show was very well done and a pleasant surprise. The overall hotel shows a few signs of its age, but they have maintained it nicely. We would not hesitate to recommend it.
06 January 2013
Rated 3.0 out of 5.0 by carrollton New Years Eve
the Hotel in general is good. Was disappointed there wasn't a refrigerator. The rooms are noisy. Maybe due to how old the hotel is. Overall the stay of good.
06 January 2013
Rated 5.0 out of 5.0 by Austinite Great room and service
I stay here everytime I come to Dallas. I love this hotel. Great rates on the weekends..good value. Renovation looks nice... public space nice and clean. Nice fitness center..a little small and wish there was a steam room....couldn't find the TV remote. Nice pool area. Nice lobby and lobby bar. I ordered room service dinner twice...1st night food was great--filet, 2nd night not as good...chicken was leftover and not as fresh as it should be. Great salads reaonably priced...I tried all five. Tortilla soup was not to my liking...it was too thick instead of a broth type. Starbucks on site great because the in-room coffee is sub par and weak. Bed great, TV great, desk and recliner great. Quiet room. Attractive decor. Friendly helpful staff. Convenient location.
04 January 2013
Rated 2.0 out of 5.0 by IHGRoyalAmbassador What a Gem in the Center of Dallas
This is a beautiful hotel and right in the middle of Dallas. The hotel was very quite as it was a slow season.
It is a LARGE hotel, and I was the only person on the Club / Ambassador floor. The club lounge is beautiful and the food is amazing.
My room was awesome. It was two stories and has 1 1/4 bath which made things much easier. The staff were not as nice as I would have like. I mean being a Royal Ambassador I would expect superior respectful treatment, but having little interaction it was not a big problem.
My only issue was that they charged me $170.00 for the mini bar when it is suppose to be compensated to me. I had to call several times and argue with the front desk staff until they refunded me.
Besides that the stay was great.
20 December 2012
Rated 3.0 out of 5.0 by Joe4texas Ambassador status a JOKE!!!!
The first couple of times I stayed here I felt this was a first class hotel. They were very friendly I got a great upgraded room a very nice fruit plate that was already sliced and a nice glass bottle of water. The Club lounge was under renevation so it was closed understandable. The last few times I have stayed here I feel I am treated more as an incovienance more than a valued customer. At check-in I had to explain why I wanted to be on the club lounge floor for convienance, even though there were obviously plenty of available rooms on that floor. I had to call more than once to request my fruit and then it was a few pieces thrown on a plate with 2 of the cheapest possible plastic bottled waters. The savior was that I had access to the Club lounge; otherwise I probably will not be returning unless the General Manager comments or contacts me to reassure that this has been resolved.
20 December 2012
Rated 2.0 out of 5.0 by Frank18 Staff
The staff was not very good. I am a Platinum Ambassador member. They would not provide me with an updrade to a suite on a night when the hotel had barely 30% capacity. They said that if I wanted access to the club lounge then it would be an extra $30 charge but I could stay on the club level. Like that was a big deal or something. I also never received my complimentary fruit for being and amabassador. I called down to the front desk and ask could someone bring some up and they said sure, but they never came. Overall I would rate the hotel as nice but the way they take care of their guest poor.
19 December 2012
Rated 5.0 out of 5.0 by Rustyone Courteous and comfort
The staffs service and assistance for our church ladies was outstanding, the rooms were clean and comfortable and the breakfast was beyond amazing. Thank you for a wonderful stay.
06 December 2012
Rated 5.0 out of 5.0 by Kim1964 WOW
That is the only word that I can find to express what I felt when I checked into the Hotel Intercontinental. The staff was absolutely fabulous!!! I was booked there again this week and next week. This week I brought two of my associates to your hotel. They, too, will be booking with you on our trips to Dallas.
06 December 2012
Rated 3.0 out of 5.0 by Kimberly41 Nice Hotel, Terrible Shower and Poor Air Circulation
It was a very nice hotel. It has all been remodeled except for the shower and air conditioner. We were able to stay there for a nice rate, but will not be returning until they update.
06 December 2012
Rated 5.0 out of 5.0 by Barry1958 excellent, as always
I can always rely on this hotel to be an excellent experience and value. It is walking distance to where I do business, so it makes life so easy, plus the hotel meets every need of mine! I make sure to stay here whenever I come to Dallas
04 December 2012
Rated 2.0 out of 5.0 by BradleyG Ambassadors at this hotel are a joke to the manager
It is with sadness that I write this review. I have stayed at the Dallas Intercontinental dozens of times over the last couple of years. Until the last few months, ALL of the staff have been FABULOUS. From the valets to the restaurant manager to the hotel managers. But lately there is ALL new managerial staff. Platinum Ambassador means nothing there anymore. When I checked in, I asked if an upgrade was available and was told yes we have you upgraded already. The room we got was exactly the one we booked and paid for and it is very nice. After we settled in, I called the manager to express my dissatisfaction with the Ambassador upgrade and the manager informed me that ONLY a Royal Ambassador gets an upgrade since September 2012 (The month I renewed). Ambassador no longer has any value in Dallas.
27 November 2012
Rated 4.0 out of 5.0 by JB2013 November 11th through November 16th stay
I have spent around 60 nights this year this property.
Staff is very helpful and I love staying in Dallas.
1. You should place the TV remote in the gym on the wall using
Velcro so it can be found.
2. This stay I had fruit delivered on Sunday, ate a few grapes, and the plate was taken away on Monday. I called the front Desk asking for another plate. They said of course, but the fruit was not deliverd. Small things are important.
3. The night Desk Clerk, Shirley, is terrific. Every morining around 5AM on my way to the gym she greets me with a warm hello, and always makes sure there is a newspaper set aside for me.
I will continue to stay here on my many trips to Dallas.
21 November 2012
Rated 2.0 out of 5.0 by CandidFeedback Not Impressed
I always consider Intercontinental Hotels to be on a four star level, however I was not very impressed with this hotel in North Dallas. First, whatever level you are with Priority Club doesn't matter. They instead sell some kind of "Ambassador" program for $200 to get the perks. This means no free wi-fi and no upgrades regardless of your Priority Club level. It annoys me when the GM of a hotel tries to make added profit by charging hotel guests for wi-fi access. I wish hotel managers knew how annoying this is to business travelers.
I found this hotel to be relatively clean but it's clear this hotel was built in the 70's and hasn't had any major update. The pool area was not very nice and unfortunately the pool was not heated and the jacuzzi didn't work very well. Additionally, the south exit of the building is where the smokers go and every time the sliding doors open, the smoke blows into the hotel in front of the Starbucks.
Lastly, I didn't find the staff very friendly and hospitable. When a man or woman in a suit with a name tag walks past you in the hotel and doesn't even greet you, it's clear management doesn't lead by example by promoting a guest friendly environment. The woman that works in the business center should be fired for incompetence.
Overall, I was not impressed with this hotel. There are better 4 star hotels in North Dallas.
11 November 2012
Rated 2.0 out of 5.0 by oops Do not recommend
Room showed significant signs of wear with wallpaper peeling off. Thermostat didn't work. Valet couldn't be found when requesting my vehicle each morning. Numerous calls to staff went unanswered. Would not recommend staying at this hotel although I am a fan of Intercontinental and have stayed at several this year.
31 October 2012
Rated 1.0 out of 5.0 by Rambiwu Recent stay
Toilet had trouble flushing. Saturday night stay, could no find parking due to several events. They said we can park in garage then next morning after check out waited over thirty minutes to request luggage cart so we went to get our own. To get out of the garage, we had to pay. I called front desk and they said they would send someone, that never happen. First time stay and overall bad experience.
26 October 2012
Rated 3.0 out of 5.0 by kemmi1 Face Towels
I have stayed here twice and although the staff is friendly enough, you never have face towels! I have gone as far as to try to hide my face towel so the maid won't take it during her cleaning or opting to NOT have my room cleaned so I can have a face towel in the morning. Please put an order in for more face towels.
24 October 2012
Rated 4.0 out of 5.0 by Ray25red They understand Customer Service
In my recent stay I found my room to be comfortable, very clean, and the staff to be very attentive. If you look long enough or hard enough at any hotel you will find areas of opportunity. The true character of an establishment is how they respond to such feedback. I can assure you that the staff at this location not only accepted it, they welcomed it as it gave them an opportunity to exceed my expectations. The staff at this hotel did just that.
17 October 2012
Rated 5.0 out of 5.0 by Marie125 Conference Attendee - NSBE
Excellent service and meeting space.
Loved the shuttle service which we used daily.
Rooms are huge and quite comfortable.
Lobby is beautifully decorated and spacious!
12 October 2012