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  • 1 888 IC HOTELS
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Rated 3.9 out of 5 by 630 reviewers.
Rated 2.0 out of 5.0 by Poor hotel rescued by great staff Despite encountering a poor start to my stay with a badly prepared room I was moved room by the staff and treated very well. Overall the hotel is tired and need of a total refurb. July 29, 2015
Rated 4.0 out of 5.0 by Great Value My husband and I enjoyed our stay at the Intercontinental during our anniversary celebration. While the hotel is aging, they are working to update throughout & the staff is friendly & helpful. Good hotel at a great price...totally recommend the romance package. July 28, 2015
Rated 3.0 out of 5.0 by Expected More I have not stayed at an Inercontinental property in years. I thought they were 4 star, maybe 5 star. My experience was 2.5-3 star. Pros: free parking, vs. $10-20 often in Dallas. Nice staff. Cons: I was not told that I was on club level floor and that I could use the lounge. Didn't realize it until I checked out and saw a small slip of paper inviting me to come to happy hour and breakfast. Major fail on part of the front desk. Had I been informed, I certainly would have visited, and had a different perspective. I may have paid extra for this, I don't recall, I'm busy and should have been told by the staff. Rooms are dated, more like a Crowne Plaza. It will be another long stretch of time before I try another Intercontinental based on this experience. July 27, 2015
Rated 3.0 out of 5.0 by Great location. close to mall and restaurants. Loved the Galleria mall. You can walk to this mall from the hotel. The employees who severed us for the reception and banquet were awesome! July 26, 2015
Rated 3.0 out of 5.0 by unclesn rooms etc. rooms partially cleaned and billed for early departure. July 21, 2015
Rated 4.0 out of 5.0 by Out Dated Old and outdated. Meeting rooms very hot. Sleeping rooms out dated. July 21, 2015
Rated 2.0 out of 5.0 by Dated with potential Stayed on the club level. Hotel has major HVAC issue horrible during high heat. A dated 80's era facility which needs updated decor. No dedicated checkin for program members, The good: Nice meeting, atrium and banquet layout. Lounge size was ideal for large group meet and greet. Escalators and central elevator locations made moving around convention space easy. The club level breakfast was excellent. The lobby breakfast buffet was excellent. Valet and curb staff were excellent. The Bad: HVAC inadequacies made all common areas feel like a terrarium. Horrible in 100 degree heat. Front desk was understaffed. Linens were the worst I ever experienced, ever. Felt like plastic crib sheets. Premium 2 level executive suite was very dated. Bronze velour sleep sofa and chrome finish lamps? You go baby. Not an IC experience. This hotel needs a major refurb or should be rebranded. July 20, 2015
Rated 5.0 out of 5.0 by elevators hotel is a little dark. the elevator doors are very slow July 19, 2015
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InterContinental Dallas

  • 15201 Dallas Parkway
  • Dallas , TX , 75001
  • United States
  • Front Desk +1-972-3866000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French

Pet Policy

Guided Dogs or Service Animals are permitted into the hotel.
  • Local Time

    6:44 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs