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Dallas

Rated 3.7 out of 5 by 348 reviewers.
Rated 5.0 out of 5.0 by Excellent hotel. The atmosphere is better than most hotels I stay at. Staff are the best. 15 August 2014
Rated 5.0 out of 5.0 by From check-in... to check-out everything was perfect. Staff was very helpful and went out of their way to make sure you were taken of. Thank you for a making my week in Dallas comfortable! 15 August 2014
Rated 1.0 out of 5.0 by Not an experience I would like to repeat I would not recommend this hotel. They have poor internet service in the rooms. The weekend I stayed the TV in the rooms were not working and the air conditioning was malfunctioning. I was also surprised by the lack of caring by the check out clerk to our issues with the room. I have had better experiences at 3 star hotels and wonder how they got such a high rating 15 August 2014
Rated 4.0 out of 5.0 by Nice Hotel, but Work was a challenge I enjoyed staying at this hotel. The rooms were nice and spacious, the food was good, the employees were great. There were only two negatives that they could improve on. First was the internet bandwidth. Internet access was included with my room package, but it was so incredibly slow I ended up using my hotspot on my phone instead. When I say slow, I mean I could click on something, go make myself a cup of coffee and come back and the page still hadn't loaded. The hotel was FULL of entrepreneurs, all of whom need to be on the internet before and after the conference. They needed to seriously increase the bandwidth capabilities for the duration of the conference. I talked to their tech support the first morning and he did something to make it better, but every day and evening after that, it was impossible to use and get any work done. If I had had to pay extra for this, I would have been demanding a refund. The second thing was there was a nice coffee shop but the primary food choice was flour and sugar. They did have fruit and sandwiches, but no protein for breakfast. It would have been great to be able to get a quick egg, meat, and cheese sandwich of some type there. But the only way to get protein in the morning was to go out or to the restaurant. 14 August 2014
Rated 5.0 out of 5.0 by Great staff and very professional I was attending a conference and I must say that with 1000 people attending this conference, the front desk staff and shuttle service were always available, listened to our needs and made sure they were met. I was amazed at how patient and friendly the front desk staff were, I would highly recommend this hotel. 13 August 2014
Rated 4.0 out of 5.0 by Rooms on the 4th Floor I had one of the unlucky rooms on the 4th floor. There was an interior window, so may as well not have a window at all. It was very dark during the day and we had to have all the lights on and they weren't very bright so it just felt closed in. I hated going to the room during the day. I would go to other women's rooms and it just reminded me how bad ours was. And there were other women in the same situation. Also the fact that we had to pay the same as the rooms with a real window. Seemed very unfair. And, I had to go down to the lobby 3 times because my keys didn't work. And no, they were not near my phone. 13 August 2014
Rated 4.0 out of 5.0 by Major problems with central reservations! Central reservations has major problems getting reservations correct and lacks knowledge of states laws regarding roll-away beds. After calling to inquire about a roll-away and getting confirmation that it was possible to have this in Dallas, TX, I confirmed (twice) that there would be three people in the room, and gave the names of each person. When the third person added to the reservation arrived first, her name was not on the reservation and she was not allowed to access the room. A VERY long story short, after 2 long conversations with a front desk manager, acceptable solution as offered. Several others in the same large conference group also complained of problems with their reservation that surfaced after they arrived. The room was very comfortable, but the meeting rooms were like ice boxes. Service in the lobby restaurant area was horrible; some of us ended up walking a short distance to Whole Foods for lunch before heading back to the airport. 13 August 2014
Rated 4.0 out of 5.0 by Great hotel My stay was great. The breakfast was delicious. The hotel is very comfortable without being too stuffy. 11 August 2014
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Dallas
  • 15201 Dallas Parkway
  • Dallas , TX , 75001
  • United States
  • Front Desk +1-972-3866000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French

Pet Policy

Guided Dogs or Service Animals Allowed
  • Local Time

    4:53 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs