Rated 4.4 out of 5 by 220
Rated 5.0 out of 5.0 by JAMESYCF 午餐需要改进
25 September 2014
Rated 4.0 out of 5.0 by Gene28 Stunning Architecture and staffs, but very poor cuisine
I do not have much complaint by overall experience in the place.
Staffs are very friendly to our group when I check-in/out, room service, hotel and resort activities on the premise.
Two thumbs up !!!!!!!!
But it was really unpleasant to fulfill my appetite in the restaurant/bar.
Breakfast is not that great when it has compared to other
IHG restaurant in the world.
It is bit overpriced in terms of the quality of the food.
Lunch and Dinner
It was really filthy when I had traditional Vietnam food
and Kid's meal.
Really disappointed with Kid's meal
: Almost Burnt fried chicken fillet and patty, it was really awkward
Banana&Strawberry Smoothie which contained in a plastic
cup with litle amount
2. Long bar
Almost same problem for the everything as above.
Pizza(poor), Bento(Very poor). Not value for money at all.
I might feel very unhappy for the meals while we were stying in Sun Peninsula IC that had very nice food in Hanoi West Lake.
I am very loyal to IHG, so hopely take the comments seriously. Feels very sad this kind of comments.
The management team must understand that the quality of the food and how to serve in an appropriate container or dishes. I was really eager to have dinner at La maison, but after having those experience in there........
There is one more thing for Club Lounge. I was trying to use the lounge, but terms was bit strange. No any allowance for the price down to Platinum member, even though the lounge was deserted.
It is excellent pretty much everything- location, atmosphere, interior, exterior, activies, but not for meals.
Thank you very much for your concern.
21 September 2014
Rated 5.0 out of 5.0 by yyz517 难忘的度假
17 September 2014
Rated 4.0 out of 5.0 by pposom Reasonable & Memorable service
Kind & nice Staffs
But little uncomfortable bed
15 September 2014
Rated 5.0 out of 5.0 by Gilson Amazing location and very nice service
Highly recommended , as a flight crew a staying at so many Hotels this was one of the best hotel that I remember. Very nice staff starting from the general manager and We really feel at home for sure We be back very soon.
15 September 2014
Rated 5.0 out of 5.0 by Shahid_Dude Heaven on Earth.
Highly recommended place. Exclusive, clean, beautiful, private, opulence and the superlatives can't stop!
I stayed on Sept 5-8 in room 549 and there is a bell boy(I think he is a bell boy) that helped with the bags into the room and noticed that one of the wheels on my luggage is coming off.
Immediately offered to fix it but told him we just arrived and need to unpack. Never thought about it again till he came knocking again the next day and offered his help again! I gave him the luggage and he came back later in the evening with luggage all fixed and working like new. His name is Thang I think and his service is reflective of the resort in general.
The only downside is the super expensive food in the resort, way too expensive in my opinion but it's still a five star experience from a 5 star hotel with a 5 and 1/2 star service!
14 September 2014
Rated 5.0 out of 5.0 by Mike0202 Great for Relaxation
It was great overall!
My wife was 5months pregnant so we wern't looking for an adveturous getaway but a relaxing one.
the pool was nice and quiet as was the beach.
We went there in early Sep. which is the off season and should be rainy but the weather was fabulous for the 4days we stayed.
Only flaws were that the mini-bar and the rest area inside the guestroom was on the balcony. In the morning it is great but at night, the bugs come out and are all over the place due to the lighting.
The staff was great, the scenery and the hotel architecture itself was amazing. Loved the fact that all the rooms had an ocean view.
10 September 2014
Rated 4.0 out of 5.0 by Vina1225 对所有都很满意除了服务
10 September 2014