Rated 4.3 out of 5 by 187
Rated 5.0 out of 5.0 One of places to see before you die
There really are thousands of amazing things we could say about this resort. the wonderful place
- Very beautiful, clear and quiet resort, absolutely ideal for vacation or honeymoon.
- Very friendly and professional staff members.
- Highly recommended and will come even soon again.
22 July 2014
Rated 5.0 out of 5.0 by Jaune Design Details
Stunning resort. Unique and luxurious design details throughout the property. Every spot is a photo spot.
18 July 2014
Rated 4.0 out of 5.0 by alan116 Good place for hideaway
A good place for spending a few days for relaxation
10 July 2014
Rated 4.0 out of 5.0 airport lounge
I've already sent out the following message to firstname.lastname@example.org on July 8th. So far, there is no feedback at all.
Dear the person in charge,
First off, I've enjoyed staying in your hotel from July 3rd to July 7th and came back to home. I could spend great time while staying there with family.
In the meantime, I would like to point out the followin to improve your hotel service in order to maximize customers' satisfaction. I've got the letter to notify that you have the lounge at airport with some snack menu, beverages and free wi-fi, which was great to know. Therefore I've late-checked out on July 7th and went to the airport around 7:00 pm eventhough my flight leaves at 10:50 pm. The thing is there was no sign or notice at all at the airport. I've asked several people there but nobody knew. Finally one lady informed that that lounge is at the domestic airport, not international. I don't know if she was right or not but anyway I couldn't find any lounge at international airport and no sign or notice. Also don't know if there is any point if the lounge is at domestic terminal. I had to spend two or three hours just doing nothing in the airport terminal. I would have arrived there not that earlier if I knew the lounge was at domestic terminal.
It would be much better for you to notify which terminal the lounge is located. also there should be some more detailed sign or notice to inform where the lounge is located inside the terminal. otherwise, it is much better to inform its details when checking-out.
Hope it is helping for your hotel to improve your service going forward.
09 July 2014
Rated 5.0 out of 5.0 by HKMike An absolute retreat
The Sun Pen Resort is a wonderful place to escape to and offers a lovely calm and relaxing environment. I can only recommend this place to everybody.
09 July 2014
Rated 4.0 out of 5.0 by nhacquan2001 Wonderful experience, but still some points need to be considered
Room lay-out: (Room 315 & 316) Beautiful.
Room setting: Neat.
Complimentary fruit: Various and fresh.
Complimentary fresh drink: Good.
Complimentary drinking consumables: Not same as provided in the attached invoice.
Complimentary consumables for bathroom: Good.
Room services: Good, however, as the complimentary drinking consumables are not enough as invoiced, there was a mistake when checking our room # 316. This really annoyed us.
Breakfast: Good, however, should provide more Vietnamese traditional dishes or local specialties like Spring rolls, 'Cao lau', 'Quang noodle', Fish noodle (bun ca), Mustard lettuce rolls with prawn & pork, Steamed rice crepes, etc which we believe both local residents and foreigners really enjoy.
Relaxing places (choi nghi chan): Comfortable with beautiful view.
Swimming pool: Beautiful.
Service staffs incl. receptionist, concierge, driver, and staffs at swimming pools and lounges at airport: Friendly and helpful.
Room rate: expensive --> perfect if discount or promoted
08 July 2014
Rated 5.0 out of 5.0 by Singapore 2 Heavenly Penthouse
the view is breathtaking and fantastic. the staff are friendly, warm and try their best to make your stay comfortable and our butler is the best. the club lounge is comfortable and relaxing and really a place for both leisure and business if you can concentrate on your business at hand. when you look out to the sea and sky you would just want to leave and head to the beach or the pool! leave the work and business!!
06 July 2014
Rated 4.0 out of 5.0 by allias limpieza de avitacion
la temperature en la avitacion muy baja por este medio todos los espejos empanados y e podido ver que la linpieza no es muy vuena puesto que e visto las senas de las manos y un Corazon dibujado en el espejo por tres dias depues de ensenarselo a los de la limpieza
06 July 2014