Rated 4.5 out of 5 by 256
Rated 5.0 out of 5.0 by Lois and Major A Day and Night to remember
Our stay at the Intercontinental Danang Sun Pensinsula Resort was a most enjoyable treat with a wonderful view over the ocean. The food, wine and service were great, and we didn't at anytime feel we were being intruded upon, but there was always service if needed. I hope to be returning at a not too distant future to enjoy more of the wonderful architecture and decor in which to relax.
26 May 2014
Rated 5.0 out of 5.0 by dadofduck Wow fACTOR
Writing a review about this hotel is definitely long overdue. I visited the resort for the 3rd time in April 2014 with friends. We had friends visiting Vietnam in April and had an opportunity for a long weekend & I wanted to take them somewhere really nice. Well the Da Nang Intercontinental certainly fits that description and much much more. This place has the wow factor!
The resort itself has been beautifully constructed, on the side of a hilltop with just four ‘floors’ (Heaven, Sky, Earth & Sea). The rooms are massive and very tastefully decorated. As it is a new resort, the rooms & facilities are all in good condition. The gardens are immaculate and are constantly being cared for. The private beach is spotlessly clean with perfect white sand. I could go on and on……………
To top it all, the staff have been wonderful each time we have visited the hotel. I would describe them as attentive yet unobtrusive. Everybody is smiling and staff give the impression that they really enjoy working at the hotel. I am trying my best to find some negatives in order to make this review seem a little less biased but I am struggling to think of anything. My family and I genuinely love the hotel and intend to travel back there in June once more.
In fact the only negative thing I can think of was from my first visit to the hotel. The aim of the trip was to simply unwind and relax. Upon arriving (quite late) I was disappointed that a prior request was not attended to. I have a feather allergy and so needed completely non-feather bedding on the bed. When I arrived in the room I phoned housekeeping to have it changed and ended up having a makeshift set of bedding brought in to replace the luxurious feather down. It wasn’t great and I had a terrible sleep. The next morning I made a complaint and was asked to meet with the Front Office Manager (Mr. Hai I think his name is). The Front Office Manager dealt with my complaint perfectly, making his apologies and doing whatever he could to make amends to ensure I left the resort feeling satisfied at the end of my trip. Each trip since, Mr. Hai has made efforts to greet us personally upon check-in and has seen us checking out also. Absolutely no complaints about the way the situation was handled!
The only other negative (that could be perceived by some) is the location, but only in some respects. The hotel is approximately 20mins from Da Nang itself. It is nestled in a bay on a very picturesque outcropping to the North of the City. So even though it is 20mins from the city, if you are looking for somewhere where you can relax, unwind and get away from the hustle and bustle of one of Vietnam’s large cities then this hotel is perfect.
Finally, the spa is not cheap but it adds another Wow to the whole experience. Treatments are performed in completely separate spa chalets on the side of a lagoon, fantastic!
25 May 2014
Rated 5.0 out of 5.0 by pumbaa kids club
如果kids club兒童保姆，能再延長兒童托嬰時間，父母才可在酒店內，真正享受La Maison 1888法國晚餐。
25 May 2014
Rated 4.0 out of 5.0 by badger33 Beautiful Property But Showing Wear
In general, we liked staying here. We were really impressed when we first pulled up to the hotel. The view of the ocean is amazing and the resort itself is something out of a travel magazine. Our room had a great ocean view (which all rooms do) and the design/architecture was really interesting to explore. Downsides were value for the money - given that this is an out-of-the-way resort, the restaurants were pretty expensive particularly given that this is Vietnam. We were also disappointed that this relatively new property was already showing signs of wear - faded wood, cracking or peeling paint, and other such things. Our patio had giant scratches on the flooring from where chairs had been dragged, for example, and a bronze pelican seen on the patios of other rooms was mysteriously missing from ours. Service itself was pretty good for being a big hotel and we were impressed with the help we got trying to track down a missing bag.
23 May 2014
Rated 5.0 out of 5.0 by Lido2 Great ocean views and friendly staff
This resort is beautiful and if you love the beach it's perfect, the pools only have 10 sun lounges each so you have to be lucky to get one but the service is the same as on the beach towels,umbrellas and f&b service so you are well looked after. The rooms are very clean and beds comfortable, room service was quick while we were there and the resort food is good but slightly over priced. The rooms are on a cliff but don't worry you are driven around the resort on a cart so hardly any steps to worry about. The only problem we had was when we wanted to go outside the resort the taxi drivers don't understand where you want to go, so make sure you get a map and take it with you. Location is perfect for honymooners and couples who want pure relaxation.
22 May 2014
Rated 5.0 out of 5.0 by Frequent Hotel Stayer Lap up the Luxury
It was only a weekend, but what a weekend. Everything about this resort oozes luxury; from the sandy beach with an amazing panorama (a great place to rest, read, sleep and swim); to the Spa set in opulent surrounds; to Citron Restaurant which has an amazing brunch and overlooks the whole resort and surrounds from its vantage point set high above the beach; to the rooms, this is our 2nd stay and it doesn't matter which room you have - they are all incredibly decorated and offer each guest the privacy and comfort they desire; this review would not be complete without mentioning the staff, in a word "superb"! I guess working in this environment with such wonderful weather makes everyone happy an friendly. Do yourself a favour and put this resort on your "bucket list"
Don't forget to take a ride on the funicular!
21 May 2014
Rated 5.0 out of 5.0 by haixiao Very good hotel and staff
Because I booked a room is 1BEDROOM CLUB PENINSULA SUITE OCEAN VIEW, if the upgrade will be in accordance with the Royal Ambassadors room villa, but the hotel said there was no room upgrade, but can not be upgraded to the villa, which is different with other guests, but the reception staff or very good, and returned back the principal part as compensation, and provide the child's club treatment.
In a few days stay, the staff are very enthusiastic, is a very good stay, will come back later.
21 May 2014
Rated 4.0 out of 5.0 by Stephen721 Perfect outlook, well tucked away
Great getaway location, beauiful white sandy beach and perfectly relaxing, business, pleasure or family, you'll fall in love and forget your worries
21 May 2014
Rated 5.0 out of 5.0 by 枇杷姥爷 设计感超棒，餐厅和缆车都让人惊艳
15 May 2014
Rated 4.0 out of 5.0 by Jaffarz Memorable experience
Stunning resort, butler (if you have one) will try to make your stay as comfortable as possible.
Cons: Serious language issues with certain staff members, slow response with addressing bill-related issues post-check out
13 May 2014
Rated 5.0 out of 5.0 beautiful place and nice facility
The facility is nice and the kindness of the staffs is excellent. But the swimming pool and activities should be more various considering that this resort is usually visited by family with child.
12 May 2014
Rated 5.0 out of 5.0 by GusGuthrie Romantic Overnight Experience
This is the best hotel I have stayed in Vietnam. the rooms are extravagant, staff are warm, friendly and the service is fantastic. But its the view from every room that is the most spectacular, along with the hotels beach, which you can dine on at night.
I will recommend this hotel to anyone.
Thanks to the team in Danang for making it a special occasion for my wife and I.
12 May 2014
Rated 5.0 out of 5.0 by ETfamily Da nang, Vietnam
Very impressed resort, we love the long bar and barefoot restaurant the most.
Tried La Masion 1888, it was quite ok! Breakfast at Citron was also fantastic, we got to try a table outside was great view.
We definitely would love to stay at the same resort!
11 May 2014
Rated 4.0 out of 5.0 by Shore K Resort in Heaven
Luxuriy resort Hotel but not very suite for kids.
My son was not haapy with Pool
08 May 2014
Rated 5.0 out of 5.0 Peaceful stay and great view
Landscape and view is much better than I expected.
Amazing architect and design brought me comfort stay and relaxing.
You should stay here if you love relaxing.
08 May 2014
Rated 5.0 out of 5.0 by DJW1958 HOLIDAY
Great resort hotel, A little further our than we expected but the hotel shuttle bus and good rates for local taxis make up for that.
Staff are superb.
The restaurants and bars were the only thing that let the hotel down. Service at the restaurant was two quick. A menu offered and an instant order expected. You could be out in less than an hour having had two courses and only one drink. We did not order wine with the meal as we would not have had time to drink it slowly This at a resort hotel where you want to spend some time eating and relaxing.
The bars are also great but empty. 10.00 pm and you will be the only person in them.
Overall this is a great hotel in a fantastic location.
08 May 2014
Rated 5.0 out of 5.0 by Lien N Beautiful hotel at beautiful place
I was impressed with its nice design , comfortable room . I think the hotel has the best service staffs of Da Nang .
06 May 2014
Rated 5.0 out of 5.0 by maimai wonderful
airport lounge is a plus. nice Lexus airport transfer. stunning design of the hotel, friendly staff. breakfast buffet as usual, vietnam Pho extremely delicious. BBQ night at the Citron is a disaster, smoke was trapped in the cooking station, it's like the kitchen on fire. Spa treatment, very very well trained male Vietnamese therapists, Y and Tin, they have performed a great job! next day, the two female therapist is really bad, basically do not know what they are doing. A big disappointment.
04 May 2014
Rated 4.0 out of 5.0 Amazing view and environment
The view and ambience is great. Club lounge is very good with highly privacy and service standards. However, the dinner at La Maison didn't impress me too judged by its price and food quality.
03 May 2014
Rated 3.0 out of 5.0 by delight traveller hotel
Nice beach and great views.
The service level can improve.
02 May 2014
Rated 1.0 out of 5.0 by n21adams Terrible display of hotel service
My husband and I had numerous issues while staying at this hotel. To be honest the list is to long to list them all. The staff spoke very poor English so it was extremely hard to ever order anything. During our stay we contacted corporate guest services to get some assistance with our issues and were assured that hotel management would be in contact before we checked out - we never heard a peep back from anyone. Hardly the way you expect to be treated as a Platinum Ambassador at a 4-5 star hotel.
29 April 2014
Rated 2.0 out of 5.0 by CLO110 lack of tranining for staff
During our stay, we noticed that whilst the staff at the resort do try and help in whatever way they can, they were lacking in training so service was not always up to scratch and were inconsistent. We always had to repeat ourselves twice or three times over as they did not understand what we were saying or what we wanted The only people who understood us everytime were the lovely ladies operating the outdoor elevators.
28 April 2014
Rated 4.0 out of 5.0 by TonyW1965 I Loved the resort
If you want a place that gives you a special stay this is it.
I took my wife for a very special birthday.
Only bad thing is, if you are a golfer it takes time to get to the good courses.
The resort is a beautiful place and a lot of the staff are great people and makes the stay so enjoyable, we extended our stay by 3 nights.
27 April 2014
Rated 4.0 out of 5.0 by Geoff23 Great location at times let down by staff skills and knowledge
The resort design and location was great. Room very comfortable and well equipped. Good choice of eating outlets. La Maison 1888 was great for food and service. Good member follow through when issues were raised with resort management.
Resort generally let down by a lack of knowledgeable service. on day of arriving there was no recognition as Ambassador status. We were told we would have to pay extra for Club access when we already had a room with it (this was resolved by the Manager), Room not available but told it would be in 1 hour and we could have lunch in the Citron Restaurant. Club was not offered to wait in. Lunch and drinks were ordered and drinks came after we had eaten our food. Manager apologised and said we could have a free cocktail. At 2pm we did not want this so ant offset was lost as the drinks we eventually got were charged to us. At Barefoot breakfast ordered cereal and eggs. The eggs arrived before the cereal. took a while t for the cereal to arrive. Eggs kept in warmer as the hollandaise sauce was liquid when it came back.
Despite this staff were welcoming and friendly
I acknowledge the resort has only been open a short time but it is a premium Hotel in Vietnam and it needs a greater focus on staff training and understanding of service as whilst many tried hard they did not have enough knowledge to do their work effectively.
I would recommend the resort.
26 April 2014
Rated 5.0 out of 5.0 by Yota13 Amazing jaw-dropping resort
Really great resort, beautiful view, very clean and extremely friendly staff. We loved the electric cars for very convenient travels within the resort. Plenty of services provided. We really felt pampered during our stay. Highly recommended!!!
26 April 2014
Rated 5.0 out of 5.0 by dani25 Unforgettable experience
I cannot recommend this hotel highly enough, I booked it as a surprise for my boyfriend during our holiday and we were both blown away. It is easily the most beautiful hotel I have stayed at, and I have stayed in many 5 star resorts worldwide. The restaurants were excellent, we ate lunch at Citron and dinner at La Maison 1888, and drank at the Long Bar and Barefoot Cafe so we really made the most of the facilities. The room was incredible, as was the Long Pool and the beach. If I am ever back in the area I will not hesitate to book into this hotel.
25 April 2014
Rated 4.0 out of 5.0 理想的渡假酒店
1.需改進地方: 酒店前台CHECK IN / OUT服務未能達到5星級酒店水 平,態度不友善,工作效率慢,CHECK IN / OUT需時1小時,酒店没有懂中文的服務員,LONG BAR没有下酒小吃,蚊子非常多,建議增加沙灘海鮮BBQ
22 April 2014
Rated 5.0 out of 5.0 by kesselchen außergewöhnliches Hotel
Wir haben uns von Anfang an sehr wohl gefühlt bei unserem 6 tägigen Aufenthalt. Die gesamte Anlage ist mit viel Liebe zum Detail ausgestattet und eingerichtet. Die Mitarbeiter sind sehr liebenswert und hilfsbereit. Die Anlage liegt sehr einsam und außerhalb von Danang. Das ist evtl. ein kleiner Minuspunkt, da die Restaurants im Hotel doch sehr teuer sind. Man kann aber mit dem Taxi in den Ort fahren. Dort ist das Essen gut, man sitzt direkt am Meer und es ist alles in allem günstiger als im Hotel.
21 April 2014
Rated 5.0 out of 5.0 by Happy S Superior stuff serive standard
I enjoy hotel stuff service standard. They are so worm and professional.
19 April 2014
Rated 3.0 out of 5.0 by zss123 服务很差 硬件不错
17 April 2014