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At Doral Miami

Rated 4.3 out of 5 by 185 reviewers.
Rated 5.0 out of 5.0 by Security and service Felt secure in and outr of the facility, service during breakfast was excellent and felt as if I was home due to the attention from the attendants. 19 August 2014
Rated 5.0 out of 5.0 Muchas Gracias Muchas Graciaspor la atencion el servicio. excelente ubicacion y muy limpio. 15 August 2014
Rated 5.0 out of 5.0 by Great service... The Intercontinental at Doral Miami is an special Hotel to stay every seasons... 15 August 2014
Rated 5.0 out of 5.0 by Excellence bed and service.... The Intercontinental Is an special hotel to stay... every year. 15 August 2014
Rated 5.0 out of 5.0 by Should provide internet at the restaurant Stay was good, only needed to be connected while I was in the dining room but was unable to. 13 August 2014
Rated 5.0 out of 5.0 by Breves aspecto para Mejora del Servicio Reconozo que brindan un buen servicio, quiza se podria mejorar en el proceso de llegada y salida del hotel con el traslado del equipaje, me parece que en ciertos momentos se quedan sin el suficiente personal para atender la demanda. 13 August 2014
Rated 5.0 out of 5.0 by limpieza y comodidad excelente mantienen un estricto control en el mantenimiento de todos las partes integrantes del hotel por lo que da la sensacion de nuevo en todo 11 August 2014
Rated 3.0 out of 5.0 by I'll stick with Holiday Inn & Crowne I work as a consultant and travel 4-5 days a week, every week. I am a loyal IHG member and I normally stay at Holiday Inn or Crowne Plaza. I appreciate the IHG group for how I'm treated in being a Platinum Elite member at those locations; the staff always makes me feel special and I know I’m valued for my loyalty with the brand. This was certainly not the case when I decided to travel outside of my normal Holiday Inn/Crowne Plaza zone and stay at IHG's flagship "Intercontinental" brand. My husband came to Miami for work as well and I decided that I would move from the Holiday Inn, over to the Intercontinental for a 'treat'. Please let me preface that while I am disappointed with my experience, the hotel is gorgeous, the rooms are clean, and the beds are very comfortable. During my check in process, I was promptly greeted as being a “Rewards Club Member”; however, after we were notified that we were ‘Gold Elite’ status, I had to question why this would be, seems how I have been a Platinum member and stay weekly in either the Crowne or the Holiday Inn. I provided my Platinum Elite card to the young lady checking us in and she responded “Oh, they must have downgraded you to gold” and we were quickly dismissed to our room (where we found the accommodations to be average). After spending about 30 minutes on the phone with an IHG customer service representative to understand what happened with the status, we found the culprit; apparently, I have two IHG cards, one Gold status, and one Platinum. Customer service contacted the front desk to get them to properly update our bonus points for our stay but we weren't offered a complementary upgrade (which is the norm for a platinum member at the Holiday Inn and the Crowne). We did later contact the front desk and they provided us with a “Business room” which was a little more spacious than the standard room, but wasn't amazing in the least. To sum it up, the check-in process was less than perfect, the hotel itself was extremely beautiful, rooms were very clean and beds were comfortable. The “in-room” amenities were average; there were no “self-serve” ice machines on the floor (you had to call to get ice) and there was no in room refrigerator. Oh, and we were charged $1 for the call to customer service to get our rewards status straightened out. In no way will I stray away from IHG as a whole, but I think I’m just going to stick with the Holiday Inn and Crowne Plaza for now on. 10 August 2014
Rated 5.0 out of 5.0 by Nice room and pool, staff when compared to average miami Nice room, i went as executive pass member and very fast check in. Being in miami you know that staff and service is not the best but inter miami really is. 09 August 2014
Rated 4.0 out of 5.0 by Great for a Holiday Inn / Below average for an Interncontinental Great friendly service with good bed. Hotel is dated but clean. Better than most if you company forces you to use Holiday Inn like ours does. 09 August 2014
Rated 4.0 out of 5.0 by cama comoda y gratis parqueo cama cómoda y gratis parqueo. fue satisfactoria la estadia en este hotel, lo tomaría en cuenta para la una próxima visita. 08 August 2014
Rated 5.0 out of 5.0 by Ambiente agradable Si tiene que viajar a menudo y extrana su hogar, este es uno de los hoteles que le ayudaran a sentirse a gusto. Limpieza, buen olor y atencion de primera. 05 August 2014
Rated 4.0 out of 5.0 comfortable rooms and good pool. Everything you look for in a hotel, but wish they had a fridge 05 August 2014
Rated 3.0 out of 5.0 by Primera vez que mi experiencia no fue tan buena He estado muchas veces en su hotel. Esta vez no sé qué pasaba con el servicio de los cuartos. Jamás recibí jabón ni crema humectante. Me bañe con el gel de baño. Por lo demás la atención muy buena por parte de la gente del piso cinco. Algunas personas de recepción (masculinos) no son lo suficientemente capaces de atender a un miembro del IHG como tal. No entiendo porqué razón no se me dio la tarifa de long term stay. Sin embargo volvería a hospedarme en su hotel porque no siempre puede ser perfecto. Si tienen alguna forma de explicarme las razones o motivos de lo que sucedió durante mi estadía sería buenísimo saberlo muchísimas gracias 04 August 2014
Rated 5.0 out of 5.0 by PARA NEGOCIOS EN DORAL, PERFECTO Un muy buen hotel para descansar. Straightforward y sin misterios. Buena ubicacion en Doral. 04 August 2014
Rated 5.0 out of 5.0 by Refreshing stay This hotel turned out to be a refreshing stay after a one night experience at another hotel that I had originally booked for my stay while in Miami. I am happy that the InterContinental Hotel at Doral in Miami was available for me to make that urgent switch to get away from the disaster of a hotel I was originally booked at. For an urgent, last minute switch InterContinental's rate was very reasonable and within my budget. 03 August 2014
Rated 5.0 out of 5.0 by ideal para una estadia de vacaciones Servicio excelente, relación precio/valor competitiva. Personal muy atento y presto a servir. 03 August 2014
Rated 5.0 out of 5.0 by Always Wonderful This hotel is favourite stop in Miami.... very pleasant staff and treated like a king. 02 August 2014
Rated 5.0 out of 5.0 by Recent Stay The hotel ameneties provided a comfortable and enjoyable stay. 31 July 2014
Rated 5.0 out of 5.0 by Fantastic stay... This hotel is great... fantastic staff and excellent location. The staff are very friendly,...courteous and very accommodating. The FD staff always gives me nice room on 5th floor... 30 July 2014
Rated 4.0 out of 5.0 by CAMA COMODA SI EL HOTEL ES COMODO PERO LAS INSTALACIONES SON MUY VIEJAS. 30 July 2014
Rated 5.0 out of 5.0 by Dining experience I was attending a conference at another hotel and they were full so they sent me here. I am glad they did. From what I heard from some of the people at the convention I think our accomodations were better. There was food at the convention so we ate there except for one lunch where we ate at our hotel. We are glad we did. The buffett was excellant and our waiter Rene was supurb. It was one of the nicest dining experiences I have had in a long time. 29 July 2014
Rated 5.0 out of 5.0 by Perfect stay I used to stay in Intercontinental Doral Hotel, both for business and leisure. Every time I appreciate the staff, the location and the fully equipped and clean rooms. It is not so easy to find a hotel to offer you what the Intercontinental has to offer, especially with these affordable prices. I surely recommend the hotel to everybody. 29 July 2014
Rated 5.0 out of 5.0 by Excelente estadia Muy buena ubicación, asi como los servicios, me quedaría en este hotel en mi próxima visita a Miami. 29 July 2014
Rated 3.0 out of 5.0 by Bad beds All the times I have stayed I have not gotten a nice nights sleep. The pillows are way too soft and the beds have ruts in them from over use. What I mean is that when you first walk into your room and look at the bed, you see two indentations where people sleep that are worn into the mattress. Plus I the last couple stays I was not automatically upgraded. 28 July 2014
Rated 3.0 out of 5.0 by Not Returning Unfortunately poor hotel and was expecting more. The room particularly the bathroom was not clean and also picked up wrappers beside the bed and hair on pillows . Travel over 70 nights a year and was quite anxious to try this hotel and was very disappointed. 28 July 2014
Rated 5.0 out of 5.0 by Comfortable room and great service I stayed at the hotel to attend my niece's wedding. The hotel was very accommodating with the number of guests staying at the hotel. They were very flexible with making rooms available early as the arrival of guests was very fluid that Friday and Saturday. I want to specifically thank Jennifer at the front desk for all of her help in accommodating getting rooms ready. She was very helpful and flexible. She has great customer service qualities. I will definitely stay at this hotel again in the future! 26 July 2014
Rated 4.0 out of 5.0 by Great location and service I was overnighting in Miami on my way home and the hotel was a perfect choice for this purpose. It's proximity to the airport was great and the staff were extremely friendly and helpful. I would certainly stay there again if I am in the area. 25 July 2014
Rated 5.0 out of 5.0 by Carsu Las camas son cómodas aunque los colchones deberían quizás rotarse porque la tendencia es a hundirse del lado de el centro, buenas almohadas pero cojines ya algo viejitos. El personal muy amable y parecieran ya conocerle a uno...se siente bien. 23 July 2014
Rated 4.0 out of 5.0 by Nice Interior - LOUD exterior Hotel rooms are nice - bathroom layout is awkward and small but clean (also, they have rain shower heads - great for relaxation, but inconvenient for women with thick/long hair that needs water pressure for washing 22 July 2014
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At Doral Miami
  • 2505 North West 87th Avenue
  • Doral , FL , 33172-1610
  • United States
  • Front Desk +1-305-4681400

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Spanish, French, Italian, Portuguese, Tagalog

Pet Policy

The InterContinental at Doral Miami does not have pet friendly accommodations and as such it is the policy of the hotel not to allow pets unless it is approved by management under special circumstances. A nonrefundable cleaning fee of 250 per room.
  • Local Time

    3:44 PM
    • CHECK-IN

      4:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 14 Room(s) with Accessibility Standards
    • Parking
    • Special Needs