Rated 4.2 out of 5 by 159
Rated 5.0 out of 5.0 by Ricco Excelent Hotel
Near by the airport. Very easy to return the rented car. They have buses to the airport between 20 minutes. Very good hotel. The staff attended me very polite and fast. I came in the hotel 02 hours earlier before the check in with my wife and my 3 years old daughter and the staff gave my room right away because my child was crying and impatient. I surely recommend this hotel.
May 15, 2013
Rated 5.0 out of 5.0 by sallybklyn excellent staff, consistent service
I stayed at the property from 16Mar-10May. Your staff was wonderful - consistent each day, reliable. Excellent thank you --- I would like to see that you do not charge your hotel guests for parking -- we are paying for a room, and the parking should be allowed at one car per room. Just a suggestion but thanks for making my stay pleasant
May 15, 2013
Rated 4.0 out of 5.0 by tkhuc Crowne Plaza Miami Airport
Excellent stay en may 2013 in the hotel except for directions to use for the venue. The official address of hotel is 950 NW LeJeune Road. When you put those informations in your GPS, it's impossible to introduce the number of the property and if you validate the address without the number, the GPS take you about 20 miles away from the right site ! Give for example the address of 950, 42nd Av instead of 950, LeJeune Road ?
We are a litte bit afraid also for flights just across the site but it's really not a problem, the sound damping in the hotel is quite excellent.
The staff is very friendly and helpful.
May 12, 2013
Rated 5.0 out of 5.0 by EDitaly Comfort and efficiency
For an overnight transit stay Hotel location,services and facilities are excellent. Free shuttle, speedy and efficient check in and out. Early breakfast available.Room very comfortable.
May 8, 2013
Rated 4.0 out of 5.0 by ECHETO Cerca del Aeropuerto
Buen hotel, cerca del aeropuerto, el unico inconveniente es el precio de los desayunos, hay un IHOP a 2 manzanas que por el mismo precio desayunas el doble.
Volveria por el buen servicio pero no por el desayuno
May 6, 2013
Rated 1.0 out of 5.0 by paulsaw95 very confotable.
could increase level of the restaurant people.
must revise parking rules for frequent guests and priority members.
May 5, 2013
Rated 1.0 out of 5.0 by jonm yuck
Worst Crowne Plaza I have ever stayed in will never return there.
May 1, 2013
Rated 5.0 out of 5.0 by TAML 25yr traveler, top service and room
1st, I hesitate to write this review, because I stay at the Miami Airport frequently, last minute, and I feel if I write the review they deserve there won't be rooms . But, this was a great stay for me. I have traveled 25 years weekly and this is among the top hotels as far as service and comfort. Very welcoming, clean beautiful room . Talked to the front desk a couple times, always courteous. Above courteous. Nothing but welcoming, which is what a hotel after a long day should be. So, even if you don't have a room for me next time. Thank you.
April 26, 2013
Rated 5.0 out of 5.0 by nino28 Very clean room
The room was very clean and neat. I appreciate the amenities for relaxing. Very good water pressure at the shower. The towels smelled good so was the room. The staff was very nice also the service at the restaurant was very good. I had a great experience.
April 24, 2013
Rated 5.0 out of 5.0 by Teresa51 The best staff
The beds were great. But the best thing about this hotel was the quality of the staff. Jorge and Wilson in the lounge made us feel right at home. I would recommend this hotel to all my friends. The only thing that I didn't like was the load music coming from the car lots across the street. This had nothing to do with the hotel.
April 23, 2013
Rated 5.0 out of 5.0 by Kanobe Great stopover for airport usage
Perfect overnight for before and after a long trip abroad.
April 19, 2013
Rated 5.0 out of 5.0 by Preacher56 Excelent bed and pleasant service
The new rooms are great, the sleep excellent, as ever!
April 15, 2013
Rated 4.0 out of 5.0 by BENJWINN88 Miami Music Fest week
I had a great time at the Crowne Plaza. The only thing was it is right next to the airport so sometimes it is loud, but that was expected. The staff is awesome and are very knowledgeable of the area. I am from Wisconsin, so they were a great help. The front desk ladies were fun to talk to. They do remember you by name and they have a sense of humour as well. It was a great trip and it was my birthday week, and they even said happy birthday to me. So overall, after the first hiccup of getting my room, everything was very nice.
April 13, 2013
Rated 4.0 out of 5.0 by jp123345 general review
Several items come to mind during my 2 weeks stay:
1) Your lounge / bar is WAY over priced. No Happy Hour pricing and no discounts for hotel guests. Caused me to many times, go elsewhere for drinks. Staff is great however.
2) Need to every once in a while tell the housekeeping service to keep quite in the hallways. I worked very early in the morning and would return to the hotel at 0900 and sleep several more hours. Sometimes I had to go out in the hall and ask the maid service to keep quite wven though my 'do not disturb' sign was out.
3) on Fri, Sat and Sun, your restaurant was SLAMMED at 0800 to 1000 because of the guests which are coming / going on cruises. I stood in line for 10 minutes one time waiting for a table because there were MORE dirty tables than there were occupied tables. The staff was working very hard but was not able to keep up with the volume. You need to provide extra service personnel in the restaurant on those days during those hours to just keep the tables clean for new guests. This is easy to solve.
April 8, 2013
Rated 5.0 out of 5.0 by Preacher56 Kind of home
9 out of 10 times I would stay at this Crowne Plaza when visiting Miami. Super service, and feels like home away from home.
April 4, 2013
Rated 5.0 out of 5.0 by Chris226 Recent Stay
I found this Crowne Plaza to be not only convenient, but also VERY Comfortable. Slept great every night, and that's not usual ! Although some have heard the planes that fly over...Never heard a single one the either night. Thank You
April 1, 2013
Rated 5.0 out of 5.0 by happycanadian Great airport hotel
Shuttle to and from the airport very efficient. Hotel restaurant offered a good and interesting selection. Wait staff was very pleasant.
No executive lounge however we were provided with breakfast coupons for full hot breakfast buffet.
Hotel also offered shuttle to cruise ship port of Miami for a charge of $10 per person. Book with the concierge the night before.
Would definitely stay there again.
March 28, 2013
Rated 4.0 out of 5.0 by KimCJ14 Pre-Cruise Overnight Stay
My son, daughter-in-law and I stayed overnight before my cruise - the room was beautiful! The staff were friendly and professional (although housekeeping came WAY too early in the morning). I had dinner in th restaurant in the hotel - the restaurant staff were attentive and the sandwich I ordered was very good! The others had room service, which came quickly and was very good as well.
The only issue I had was not being included in the reservation for the cruise port shuttle, although I requested the reservation when checking in. It turned out fine - a cab to the cruise port cost less for three people than the shuttle!
I would definitely stay here again prior to cruising. The value I received was great!
March 26, 2013
Rated 4.0 out of 5.0 by HCR32 the Best for iPhone users
When I enter the room, I found a speaker for iPhone, which had good sound.
March 24, 2013
Rated 4.0 out of 5.0 by Sailingsouth 5 weeks in the Crowne
Spent 5 weeks in the Crowne Plaza taking a training course at Airbus.
I requested a king size bed but at check in the hotel was full and they gave me a room with 2 queens on the second floor over looking the loud a/c units. Hmmm, this isn't going to work for 5 weeks! The very friendly and helpful front desk said check back the next day and we'll get you in a room with a king bed. The next day after training, the very friendly and helpful front desk folks gave me a king room on the 6th floor. Room 611. This room was kind of a corner room with a small hallway. It was a larger room then the other rooms with a very comfortable bed, Thank You front desk!!!!! I asked for a small fridge, it was delivered within 15 minutes!!! Awesome!
The shuttle bus ran every 20 min to the airport starting on the hour, all the drivers were great and on schedule.
The bar area was just ok. Adult beverages were expensive but the norm for area hotels. The bar tender was very nice and personable but OMG, slow. In 5 weeks I only went in 5 times because he was so slow. Everytime I went in, there was only 2 or 3 people sitting at the bar and max of 4 to 8 sitting at the tables, it would take 10 to 15 minutes for him to come and acknowlage me/us. Twice I ordered food, it would be over an hour adventure getting 2 beers and a sandwich. The food was very good.
The pool area was a little old and out dated, no hot tub, the lounge chairs could use some updating. The area is quite large with plenty of space and lots of palm trees. The Crowne Plaza is on one of the approach ends to a runway, it was fun watching the airplanes pass right overhead. Never heard an airplane while in the room BTW.
The fitness center was just ok. It had some nice new tread mills, 1 eliptical but very limited on free weights and no physical work out equipment.
The free wifi was very intrusive to my laptop!!!!! Several people had problems, very frustrating at times.
All in all, I had a good stay and would recommend the Crowne Plaza if you need to stay close to the airport.
March 21, 2013
Rated 5.0 out of 5.0 by MIA13 Pre cruise stay
Staff was really nice and helpful. Clean, everything in room/bathroom working and clean. Easy check in and out.
March 21, 2013
Rated 4.0 out of 5.0 by Srtravelers2 Layover
The hotel was close to the airport, very nice reception, great room with outside access to large dining patio, very clean and bed heavenly!! Meal in the bar when we arrived was very good - breakfast was above average but expensive for the limited options. The only downside was the wait for the hotel shuttle upon arrival in Miami and again the next am. Shuttle leaves on a scheduled basis, not as needed. Could hear gentleman's voice next room. Computers were so slow in connection that I did not have enough time to print boarding passes even with staff assist. Good value though and certainly would stay again and recommend to layover folks.
March 21, 2013
Rated 5.0 out of 5.0 by Chefmz Customer Service
These employees are all fabulous!! From van drivers to reservations to front desk to room service!! Thank you all for making me feel so special!!
March 20, 2013
Rated 5.0 out of 5.0 by pixiefeet great customer service
I had stayed 1 night prior to my cruise from the Port of Miami. Took the shuttle to the pier and realized that I had left a folder with all my air and cruise information on the counter at the Crown Plaza. When I phoned the hotel, they were kind enough to locate the shuttle company who came back to the hotel to pick up my folder and brought it to me at the port. Kudos to the hotel for their wonderful assistance. I wish I could recall the name of the lady at the hotel who followed thru with calling me back, telling me the shuttle was on the way! I would definately recommend the Crowne Plaza Miami!
March 19, 2013
Rated 4.0 out of 5.0 by Ntrump Excellent stay for an airport hotel
My stay at the Crown Plaza by the Miami airport for three nights was excellent. The front counter staff did an excellent job to help assist me with whatever need or question I may of had. And I noticed that they did the same for other customers. The bar/ restaurant ambience is somewhat medium but the staff in those areas make up for it and the food is very good. The fitness center needs an upgrade, but acceptable. Also, there are a couple of good restaurants within walking distance and I do recommend "The Catch of the Day" on the corner but be aware they automatically add a 15% tip to the bill as they have a lot of european customers and they don't tip in Europe for restaurant service. That's it, have fun and enjoy, Hope your stay is as good as mine was. I would go there again.
March 19, 2013
Rated 1.0 out of 5.0 noisy
My first room was very very poor
• Very noisy
• Sink blocked
• Window fogged up
• Room had a bad smell
Was moved when complained, new room was not much better. Will not stay here again !
March 18, 2013
Rated 5.0 out of 5.0 by KWDKG All around great
Our stay was made exceptional by all the staff, very helpful and friendly. There airport to hotels shuttle was a big plus and one of the reasons we chose this property.
March 13, 2013
Rated 5.0 out of 5.0 by rodchris excellent stay
overall experience excellent, staff were particularly polite , friendly and courteous, in fact during our same trip we re-booked another night stay at the end of our tour and experienced still the same excellent service.
March 13, 2013
Rated 4.0 out of 5.0 by borntoglobetrot Staff a plus
Can not say enough about the staff at this hotel! Always greet me genuinely and meet my expectations every time!
March 12, 2013
Rated 4.0 out of 5.0 by borntoglobetrot Comfortable hotel, newly renovated!
Enjoy this location and the staff is friendly, helpful.
Will definatly stay here again!
March 12, 2013