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Dubai - Festival City

Rated 4.5 out of 5 by 318 reviewers.
Rated 5.0 out of 5.0 by Perfect Staff I believe the staff makes this hotel the best! They would do anything to deliver up to your expectations and more... The account manager, the front desk staff, house keeping... Zero fault during 16 days of stay... 04 September 2014
Rated 4.0 out of 5.0 by Nice layover / convenient proximity to mall A nice comfortable room; thankfully quiet; comfortable mattress. Hotel is connected to the Festival City Mall next to the hotel featuring restaurants, cafés and shops. 01 September 2014
Rated 3.0 out of 5.0 by Discomfort Overall experience of staying was moderate. Housekeeping did not clean room as it should be some towel was not washed, pillow was discomfort, bed sheet was not cleaned, guest need not fulfilled as expected. Message was conveyed to respective customer service. 01 September 2014
Rated 3.0 out of 5.0 by Complicated Procedure I have booked a room with Lounge Access. When I wanted to check in, they obliged me to check in at 26th floor which was against my desire. I was so tired and wanted to sleep but they made it complicated. Also, the breakfast was included, but they did not allow me to go to the ground floor restaurant where everybody have their breakfast. I just wanted to meet my other friends. The hotel shall give you the option between the normal restaurant and the lounge like any of the other international hotels. The same case should have been granted with regards to the check in procedure. Finally, and once they disturbed my sleep, i requested to change my room to a normal room to avoid complication. Regards, Ahmed 29 August 2014
Rated 5.0 out of 5.0 by Consistent Excellence and even getting better I stayed there before, they somehow manage to improve an already excellent service every time. Modern good quality hotel with pleasant staff. Highlight was personal trainer Prem who came early in the morning just for me although he was on the afternoon shift. 28 August 2014
Rated 4.0 out of 5.0 by Nice Hotel Stay here when I am on business in Dubai, and it is very comfortable. 28 August 2014
Rated 5.0 out of 5.0 comfortable place every thing was nice ...i liiike this hotel also i hope to be a always there ..thank you aloooot 26 August 2014
Rated 5.0 out of 5.0 by Amazing Staff and Service We had an amazing 4 nights this month. Took us a long time to choose a hotel in Dubai as there is such a large choice but we were more than happy with our choice. The staff were so so friendly and eager to please, we felt very special and enjoyed every minute of our stay. We booked the club lounge and it was just something else, the staff there always went the extra mile to please, well worth the money. Can't wait to go back in October. 25 August 2014
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Dubai - Festival City
  • Dubai Festival City
  • Dubai
  • United Arab Emirates
  • Front Desk +971-4-7011111

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Afrikaans, Arabic, Czech, German, English, Spanish, French, Hindi, Indonesian, Japanese, Dutch , Punjabi, Russian, Swahili, Tagalog, Turkish, Chinese

Pet Policy

Only authorised guide dogs allowed.
  • Local Time

    9:30 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • UAE Dirham د.إ.‏ (AED)

    Accessibility

    • Service animals allowed
    • 3 Room(s) with Accessibility Standards
    • Parking