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Dubai - Festival City

Rated 4.4 out of 5 by 215 reviewers.
Rated 5.0 out of 5.0 by Nothing but the best I have nothing but praise to give after my stay between Feb 16-18. This hotel pays attention to all details, meaning you get a first class experience. The suite 1 Bed Room Suite was very nice. Excellent bathroom and a very comfortable bed. The lounge was very good. Probably one of the best ones of all InterContinental Hotels. The staff is very friendly and will attend to all your needs. Breakfast is excellent, which is not something I am used to in the lounge. So, as I said in the beginning, I have nothing but praise to give, although next time, I hope I receive Creek view. :) 24 February 2014
Rated 5.0 out of 5.0 by Family first class hotel to stay One of the best hotels to stay in Dubai .highly recommended for family. Excellent service . Connected to the mall and the marina. First class over all need in 5 star hotels. My home in Dubai for the last 6 years at least. 22 February 2014
Rated 5.0 out of 5.0 by Up to the standard that you would expect from Intercontinental There is little more that I can say about this Hotel , except for "absolutely fabulous" and it is every bit as good as all of the other Intercontinental Hotels that we have stayed at. They set a standard , in every way, that other hotel groups cannot achieve. Yes we will be back again ! 22 February 2014
Rated 5.0 out of 5.0 by Excellent Services It was really memorable experience during my whole stay at InterCon Festival city Dubai. 21 February 2014
Rated 5.0 out of 5.0 by Nice suite and Great staff Have stayed here a few times and always enjoy the experience. Our pick up and check in was not as smooth as previous stays but this is a very minor gripe. As with most hotels it is the staff that make the difference and from cleaning services to poolside, concierge and Club Lounge, everyone exceeded our expectations. Nothing was too much trouble and in the club lounge especially the quality of food drinks and service was first class. Also received all applicable benefits. I would recommend Club floor rooms as a very good value for money option when staying at this location Well done to all 17 February 2014
Rated 3.0 out of 5.0 by Bad experience when i check_in there was no Embassador desk at the reception but hidden around the corner & the girl who was at the reception ( Philpino nationality ) was un polite she did not even say Hi !!! i stood for a while and then she said your passport ! the Hotel called me one day before i came to Dubai and they said we have reserved a one bed room suite for you and when i arrived they gave me room in the club floor !!!! and there was no fruit in my room , one thing more when i call reception to ask where shall i have my breakfast , he said in the ground floor , and when i told that i,m staying in the club floor and i should have my breakfast at the club lounge , he told me i will call my manger , later they call me and told me that i can have my breakfast at the club lounge !!!!!!!!! finally , at check - out at the embassador desk thier were a queue of custmer which i was sure that they are not embassador members , so i had to chek-out at the other reciption because i had a flight to catch . 16 February 2014
Rated 4.0 out of 5.0 Comfortable Stay I need to mention 3 points that bothered me: 1. The bedside lamp stayed out of order during all my stay even though I mentioned it to the Room Boy. He took the bulb and never got to change it. 2. The automatic lighting system in the dressing room is very annoying. You have to jump and gesticulate all the time so that the light come on again. 3. The lighting in the toilet is not enough. If you are reading your morning paper, its a problem. 15 February 2014
Rated 5.0 out of 5.0 by Beautiful and a peaceful please If your looking for a elegance, peaceful, comfortable hotel Here is the number one hotel in Dubai. This is like my 10th stay and still will visit it again. Thank you 14 February 2014
Rated 5.0 out of 5.0 by The Extra Touch We have stayed at the Intercontinental Festival City many times and they have always lived up to our expectations with regards to service and quality. The birthday cake was a nice extra touch. As a Platinum Ambassador we were welcomed warmly and efficiently. 13 February 2014
Rated 5.0 out of 5.0 by Wonderful Stay I enjoyed my one bedroom suite on 26th floor. I enjoyed the service and location and food and everything was wonderful 10 February 2014
Rated 5.0 out of 5.0 by Fabulous hotel Hotel is excellent ! Room was fabulous with a view to match 09 February 2014
Rated 5.0 out of 5.0 by Fantastic experience! One of the best IC properties! The lounge was exceptional, the food splendid and the room immaculate! 06 February 2014
Rated 4.0 out of 5.0 by My stay not the first with InterContinental hotels. I stayed in InterContinental hotels many times and they never let you stay till 2pm except if u pay more 200 AED for every hour. I told at the reception while I am checking in That I need to check out later because I have a flight but reject directly with anger face like I am asking him to pay me my stay. 05 February 2014
Rated 5.0 out of 5.0 Thank You For Unlimited Help I would like to thank intercontinental Dubai Festival City for their unlimited help and support. A home like Hotel where everyone from Check-In counter to Breakfast restaurant Anise treats you like a Royal guest. My wife Shatha and myself stayed for eight nights on shopping festival occasion and despite it was high season, the hotel staff especially Ambassador Check-in / Concierge staff and Anise staff were serving everyone with smiles and warmth which touches the heart. Recommend InterContinental Ambassador membership for benefits – Guaranteed room upgrade and late check-out – only one of many benefits which is much beyond the membership fee even you stay for a single night. Hotel location is superb, very near to Airport, attached to Festival Mall where you have theaters, food court, hyper panda and lot of Brand stores. Again, Special thanks to very courteous and friendly Ambassador Check-In/out counter staff, vigilant Valet and Concierge staff and last but not the least Anise staff who really let you feel you are having meals at your home. This was indeed a very memorable stay and prompting me to visit again very soon. 04 February 2014
Rated 5.0 out of 5.0 by Memberable visit On route to London we stayed two nights at Intercontinental Dubai Festival City and it was fantastic. I chose the Club Intercontinental package which turned out to be a lovely room and by far the best value for money. I have never seen a breakfast choice so diverse and included a spectacular outlook over Dubai Creek with the city skyline in the distance. The staff and service provided could not be faulted. Hopefully we can have a return visit one day. 03 February 2014
Rated 2.0 out of 5.0 by Suite 2 bed rooms I had problem when I am checked in, my suite was sold out. I have confirmation number 1.5 month before. I spent more than 6 hours to get to the alternative suite on the other building which is not the hotel. It was bad experience to me. 31 January 2014
Rated 5.0 out of 5.0 Visit dubai The hotel is excellent, clean , the staff are great 27 January 2014
Rated 4.0 out of 5.0 by two nights stay over all impression was ok one thing annoyed me: which as i am ambassador , the room shall be supplied by fruit basket at check in. I didn't found it, then i called next day morning, room service promised to provide later, after i came from the business meeting the fruit basket was not there! I called again they informed me I am not entitled to that. After long discussion they provide it at late night about 2:00 AM 25 January 2014
Rated 4.0 out of 5.0 by Mysterious lighting system! Having stayed here at least 10 times, I still have not figured out how the high tech lights actually work. I am an Electronics Engineer. Its not the system as such, but the fact that its not labelled and you are left guessing which button does what (there many and they all look the same). 16 January 2014
Rated 5.0 out of 5.0 by Wonderful club suite, very big and very nice One of the best hotels The club suite is very nice Staff very friendly and helpful 14 January 2014
Rated 4.0 out of 5.0 by Dubai - Festival City As usual a very Nice And good hotel. Always enjoy going back to it. 13 January 2014
Rated 4.0 out of 5.0 by Lovely hotel in Dubai It's a great place to stay when in Dubai. Visit Reflets for a romantic dinner. Go for massage At the Spa and the pool is a must. 11 January 2014
Rated 5.0 out of 5.0 by A home like Hotel A home like Hotel where everyone from Check-In counter to Breakfast restaurant Anise treats you like a Royal guest. My wife Saima and myself stayed for four nights on New Year occasion and despite it was high season, the hotel staff especially Ambassador Check-in / Concierge staff and Anise staff were serving everyone with smiles and warmth which touches the heart. Recommend InterContinental Ambassador membership for benefits – Guaranteed room upgrade and late check-out – only one of many benefits which is much beyond the membership fee even you stay for a single night. For new year night when hotel was full to capacity, they could not upgrade me – but gave me generous Bonus points as compensation with an apology. Hotel location is superb, very near to Airport (Terminal 3 of Emirates is just on 3-5 minutes drive), attached to Festival Mall where you have theaters, food court, hyper panda and lot of Brand stores. Right on historic Dubai Creek where you can stroll, dine or have a boat ride. Burj Khalifa and Dubai Mall is just 5 minutes drive away. Would love to stay in this hotel on my coming March visit and try their other Amenities which I could not enjoy this time – like 18-hole Al Badia Golf course - a full-service spa and outdoor pool. The rooms are very luxurious, housekeeping is superb, concierge services are like an army on drill – even saw the Chief Concierge arranging Taxis with his dynamic staff for Guests on main gate –. and on New Year – it was like a Bus Stand scene – everyone waiting for his turn to get Taxis but the staff made it very organized and smooth. Special thanks to – very courteous and friendly Ambassador Check-In/out counter staff, vigilant Valet and Concierge staff and last but not the least Anise staff who really let you feel you are having meals at your home. This was indeed a very memorable stay and prompting me to visit again very soon. The only thing to rectify - Fruit Basket on Arrival - for Ambassador memebers - should be in room upon arrival - not to be reminded or asked for. That will leave a better impression on Guests. 09 January 2014
Rated 5.0 out of 5.0 by Very nice hotel ! Great experience! We stayed over new years for nine nights in the hotel. First of all, we loved the rooms and the hotel overall. very clean, and up to date renovated. The staff was extremely friendly, even if at some points they seemed a bit overchallenged here and there. This might be due to the high season we were visiting the hotel. Especially lunch at the pool bar, or breakfast at the lounge had its challenges for the staff. But for Dubai terms, we were very happy. (we had a worse experience in other 5 Star hotels in Dubai.) One thing which was very unfortunate was, that kids are not allowed in the club lounge after noon, which is very unfortunate when you book a club room in order to be able to get a bite or drink in the afternoon or in the evening before going out. Also, the bed was very short for tall Europeans. ;( However, all in all it was a very nice stay and we will certainly recommend this hotel and most likely come back next year! 08 January 2014
Rated 2.0 out of 5.0 by 2727 Room is Noisy I spent three nights at this hotel and I do not understand the noise in 2727. It is annoying. How can they install a generator just outside this lovely room. It is a honeymoon suit but there is no pleasure when a noisy machine is making noise all night long. I moved to another room on the last night and everything was perfect again. 06 January 2014
Rated 2.0 out of 5.0 by No hotel restaurant or even bar avaialble to guests 31st Dec 2013 Checked into Hotel 31st December, but was informed that every restaurant and even bar had been pre-booked for New Years Eve functions. Only option to obtain a drink or something to eat was room service. 06 January 2014
Rated 4.0 out of 5.0 Room type My reservation was a king room and i got twin room. Then they corrected their mistake and i got the room later 06 January 2014
Rated 1.0 out of 5.0 by unexpexted stay I have an experience with this hotel since opening, and I stayed more than tens of nights and it was one of the best in town, but this time is my worst !! sorry for that. No upgrade. no news paper, I mean no EXCLUSIVE BENEFITS ( I booked 5 nights for two bedroom suite ) my daughter found a hire in the food and the waiter say (sorry, do you want another one?) is this intercontinental hotel staff way to satisfy the costumer? when we inform the restaurant manager he tried to satisfy me and I accept his apologies, but next day the same waiter treat my family very bad. do you think I will look to stay in this hotel again? and they called me INTERCONTINENTAL AMBASSADOR !!!!!!! 06 January 2014
Rated 5.0 out of 5.0 by Excellent Hotel Enjoyed the hotel a lot, great amenities but a bit far away from the marina where most events take place. 06 January 2014
Rated 5.0 out of 5.0 by New Year stay Another great stay and well looked after in the Club lounge by Nas and his team. This is our 4th visit now and I look forward to the next visit. Staff are awesome and they go that extra mile to ensure our stay is excellent. Dubai is by far the best Club Lounge facilities and staff in the group. Well don Nas et al. 05 January 2014
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Dubai - Festival City
  • Dubai Festival City
  • Dubai , 45777
  • United Arab Emirates
  • Front Desk +971-4-7011111

  • Driving Directions
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Languages spoken by staff

Afrikaans, Arabic, Czech, German, English, Spanish, French, Hindi, Indonesian, Japanese, Dutch , Punjabi, Russian, Swahili, Tagalog, Turkish, Chinese

Pet Policy

Contact hotel for details
  • Local Time

    7:57 PM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • UAE Dirham د.إ.‏ (AED)

    Accessibility

    • Service Animals Allowed
    • 3 Room(s) with Accessibility Standards
    • Parking