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Dubai - Festival City

Rated 4.5 out of 5 by 312 reviewers.
Rated 5.0 out of 5.0 by Very nice hotel ! Great experience! We stayed over new years for nine nights in the hotel. First of all, we loved the rooms and the hotel overall. very clean, and up to date renovated. The staff was extremely friendly, even if at some points they seemed a bit overchallenged here and there. This might be due to the high season we were visiting the hotel. Especially lunch at the pool bar, or breakfast at the lounge had its challenges for the staff. But for Dubai terms, we were very happy. (we had a worse experience in other 5 Star hotels in Dubai.) One thing which was very unfortunate was, that kids are not allowed in the club lounge after noon, which is very unfortunate when you book a club room in order to be able to get a bite or drink in the afternoon or in the evening before going out. Also, the bed was very short for tall Europeans. ;( However, all in all it was a very nice stay and we will certainly recommend this hotel and most likely come back next year! 08 January 2014
Rated 2.0 out of 5.0 by 2727 Room is Noisy I spent three nights at this hotel and I do not understand the noise in 2727. It is annoying. How can they install a generator just outside this lovely room. It is a honeymoon suit but there is no pleasure when a noisy machine is making noise all night long. I moved to another room on the last night and everything was perfect again. 06 January 2014
Rated 2.0 out of 5.0 by No hotel restaurant or even bar avaialble to guests 31st Dec 2013 Checked into Hotel 31st December, but was informed that every restaurant and even bar had been pre-booked for New Years Eve functions. Only option to obtain a drink or something to eat was room service. 06 January 2014
Rated 4.0 out of 5.0 Room type My reservation was a king room and i got twin room. Then they corrected their mistake and i got the room later 06 January 2014
Rated 1.0 out of 5.0 by unexpexted stay I have an experience with this hotel since opening, and I stayed more than tens of nights and it was one of the best in town, but this time is my worst !! sorry for that. No upgrade. no news paper, I mean no EXCLUSIVE BENEFITS ( I booked 5 nights for two bedroom suite ) my daughter found a hire in the food and the waiter say (sorry, do you want another one?) is this intercontinental hotel staff way to satisfy the costumer? when we inform the restaurant manager he tried to satisfy me and I accept his apologies, but next day the same waiter treat my family very bad. do you think I will look to stay in this hotel again? and they called me INTERCONTINENTAL AMBASSADOR !!!!!!! 06 January 2014
Rated 5.0 out of 5.0 by Excellent Hotel Enjoyed the hotel a lot, great amenities but a bit far away from the marina where most events take place. 06 January 2014
Rated 5.0 out of 5.0 by New Year stay Another great stay and well looked after in the Club lounge by Nas and his team. This is our 4th visit now and I look forward to the next visit. Staff are awesome and they go that extra mile to ensure our stay is excellent. Dubai is by far the best Club Lounge facilities and staff in the group. Well don Nas et al. 05 January 2014
Rated 5.0 out of 5.0 by Enjoyable Experience The hotel provides a good comforting and great service. 05 January 2014
Rated 5.0 out of 5.0 by Pleasant room, excellent service Good, clean hotel that is close to the mall. Leisure services such as gym and pool are of a high standard. Abdallah, in the gym, particularly helpful and friendly. Indeed all staff in the hotel gave an excellent service. Would stay again if back in Dubai. 04 January 2014
Rated 5.0 out of 5.0 by Weekend stay over Everything was perfect. The staff could not have been more helpful or attentive. I stay in many Intercontinental hotels but this was the best thus far. 01 January 2014
Rated 4.0 out of 5.0 by Good Hotel ,a bit fancy We stayed in the hotel for one night. The location is great near festival city (Mall , Movies, restaurants, ... ). The facilities in the hotel are nice , they have a child friendly pool and an outdoor Jacuzzi with warm water (great in December) that looks at the creek (nice experience). The room are modern and a bit fancy ( for me) but a bit not practical all the time. my example will be the tub gets filled from the roof, Nice and fancy but when you want to have nice hot tub it gets inconvenient.Plus the shower area is surrounded with transparent glass (not that convenient with Middle east culture) The rooms where clean and the beds were good. I had two interaction with Staff in the reception, one was super great she was very friendly and supportive, the other was not that good although he provided the service we requested but not in the best friendly way we expected. I used the Hertz car rental in the hotel and it was super convenient to pick up and drop the car in the hotel. Over all it is a great hotel and we enjoyed it. 01 January 2014
Rated 3.0 out of 5.0 by Little Touches I continue to be disappointed with the level of service at the Intercontinental at Festival City. Whenever I check-in to this Intercontinental specifically, the incompetence of staff at the front desk baffles me. I had planned a very short two night trip to Dubai with an absolutely packed schedule. It was disappointing to see that I was faced by a confused staff at check in who had claimed that I had already checked in, 8 hours earlier. When we overcame this issue, I was told that I would not get the complimentary upgrade which THEY had promised to give me to make up for an earlier mistake. When I proceeded to the room I found it to be on a Smoking floor even though my Priority preference and my old Ambassador status explicitly specify that I cannot take a smoking room. These little mistakes continued throughout the stay, where I was expected to check out after the first night even though I had a second night booked, and so on... Simply put, the little touches were missing and have turned a beautiful property into a below average experience... 31 December 2013
Rated 1.0 out of 5.0 by Bad experience Hello I didn't get my grantee upgrade Every time we have problem with this hotel either the suite not ready and we have to wait for hours or the didn't gave us what we should get as promised. It's a 5 stare hotel I think they should be more organize. This is really sham to foul the customer. Regards Ahmed 29 December 2013
Rated 5.0 out of 5.0 by Platinum Royal Ambassador 4 nights I stayed for nights whilst on holiday. The property and staff are impeccable. I used points and was granted club level. The lounge staff are the best I have encountered which includes stays in Bali, Hong Kong, Bangkok, and San Francisco. Thank you for a pleasant stay. 27 December 2013
Rated 5.0 out of 5.0 by Excellent Hotel Although price is a bit high but it was worth it. Location, Service, staff, Great breakfast. I will do my best to stay in the same hotel whenever I can. Night manager was very kind. 27 December 2013
Rated 5.0 out of 5.0 by experience at intercontinental festival city It was nice experience at intercontinental festival city however my upgrade as ambassador member wasn't expectable. 26 December 2013
Rated 5.0 out of 5.0 by very nice and comfortable the hotel is so nice and its near a nice mall and the rooms is soo big and comfortable nice prices and nice veiw 19 December 2013
Rated 5.0 out of 5.0 by WOW again Return visit for 3 nights and i've got to say its better than ever! We stayed here for 10 nights on business 2 years ago and promised ourselves a return visit but just never got around to it. Other hotels were always more convenient for my husband to conduct his business. However on this occasion we headed to Dubai 3 days early and checked in here for R+R before changing location to meet up with colleagues, So pleased we did. Exemplary service and a standard of class you expect of 5* hotels but all too often do not receive. We enjoyed a Club room with Lounge access and the most amazing hospitality. Complimentary food presentations are offered throughout the day including breakfast, light lunch, afternoon tea and our favourite, Dinner. The latter being of such quality we changed our plans and stayed here and ate delicious food instead of heading out to one of the many restaurants close by. We were a little disappointed that we were no longer able to exchange breakfast in the Club for breakfast in Anais but hey you cant have everything! Perhaps the most surprising change from our last visit was that now complimentary alcohol and cocktails are available from 12 noon until 11.30pm !!! Champagne is restricted from 6 to 8pm which is probably just as well because although I am no big drinker I am partial to a few bubbles and these were particularly fine bubbles. Laurent Perrier no less. A special mention for Diego who looked after us so warmly and efficiently in the Lounge along with so many of his colleagues whose names escape me for the moment. Overseen by the lovely Mariam who must be so proud of her very very capable team. Every member of staff we encountered gave a standard of service which resulted in making our stay an outstanding experience. From door staff greeting us on arrival, front of house team, bell boys, housekeeping, spa staff and the wonderful pool guys. Each and everyone of them giving 100%. The secret is in the attention to detail. How lucky am I to be returning in a few days to enjoy a week at this wonderful Hotel. What better way to celebrate Christmas with my husband? Smug? A bit. Spoilt? A little. Privileged? Yes.! Excited? VERY!! 16 December 2013
Rated 5.0 out of 5.0 by I thank I thank everyone on the services that I received during your stay 09 December 2013
Rated 5.0 out of 5.0 by Great location, stunning views, helpful staff The location of the hotel is perfect with the mall next door. Also stunning view over the creek to the city. The Ambassador desk is great and customer focused. The staff is very helpful and in a sincere (not programmed) way. As the Crowne Plaza is connected, it is hard to distinct the difference in value of the IC over CP. 05 December 2013
Rated 5.0 out of 5.0 Excellence in everything Really one of best hotel I ever stay in. Professional staff and top quality service. Food fresh and very delicious. Hotel location is the best attached to festival city. Really I usually enjoying staying in the hotel. Thanks a lot 04 December 2013
Rated 5.0 out of 5.0 by nice swimming pool and comfortable room thank you everything was excellent and good and very fast check in in the royal ambassador reception thank you 04 December 2013
Rated 4.0 out of 5.0 by Comfortable bed, Clean, Great Location and Service The Creek View was fantastic along with the great atmosphere of the room. The bed was very comfortable giving rise to a great night's sleep. The bathroom was very nice and clean as well as laid out nicely. It is in a great location with easy access to the FC Mall and Creek Corniche and Marina. The staff was very friendly and attentive to detail. My check-in on arrival was great. 03 December 2013
Rated 5.0 out of 5.0 by Consistent quality in facility and personnel This is one of my favorite Intercontinental hotels that I stay in around the world. Rooms are very well appointed, comfortable and clean. The staff throughout the hotel are professional, courteous and helpful. A good location with lots of shopping and restaurants convenient to the property. 30 November 2013
Rated 5.0 out of 5.0 by Best in dubai! The greatest hotel I've ever stay in in dubai Thank you IHG! 26 November 2013
Rated 4.0 out of 5.0 by WC I have a small note on the WC. In the ME region, using toilet paper is not enough. You must wash..!! There is no bidet in all WC. Hope there could be a solution for this issue in the future. Thanks for your hospitality. 24 November 2013
Rated 5.0 out of 5.0 by very comfortable bed , spacious rooms , great view , friendly staff it was my 33 rd wedding anniversary and thanks to the hotel management they made my stay memorable one 24 November 2013
Rated 2.0 out of 5.0 by Pass Housekeeping at dinner time? I will not keep my ambassador status after this experience. Worst intercontinental I have stayed. Try Abu Dhabi. It's older but the service is terrific. Washington DC is a must. This one is a bust. 23 November 2013
Rated 5.0 out of 5.0 by Second to None I have been a regular guest at the hotel for over 4 years and I can say with confidence that the quality of service, the accommodation and the food/beverages at the hotel are second to none. Moreover, it has, without a shadow doubt, the best Executive Lounge staff I have ever encountered in some 40 years of global travel; their attentiveness, courtesy and friendliness are such that I look upon the Intercontinental in Dubai as my very warm, welcoming and comforting home from home. 23 November 2013
Rated 5.0 out of 5.0 by Outstanding From the time we were picked up at the airport until we were dropped back to the airport for our onward flight the service was Outstanding. Management should be extremely proud of the level of service and professionalism showed by staff. Can't wait to get back. 22 November 2013
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Dubai - Festival City
  • Dubai Festival City
  • Dubai
  • United Arab Emirates
  • Front Desk +971-4-7011111

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Afrikaans, Arabic, Czech, German, English, Spanish, French, Hindi, Indonesian, Japanese, Dutch , Punjabi, Russian, Swahili, Tagalog, Turkish, Chinese

Pet Policy

Only authorised guide dogs allowed.
  • Local Time

    1:59 PM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • UAE Dirham د.إ.‏ (AED)

    Accessibility

    • Service animals allowed
    • 3 Room(s) with Accessibility Standards
    • Parking