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Dubai - Festival City

Rated 4.5 out of 5 by 350 reviewers.
Rated 2.0 out of 5.0 by Suite 2 bed rooms I had problem when I am checked in, my suite was sold out. I have confirmation number 1.5 month before. I spent more than 6 hours to get to the alternative suite on the other building which is not the hotel. It was bad experience to me. 31 January 2014
Rated 5.0 out of 5.0 Visit dubai The hotel is excellent, clean , the staff are great 27 January 2014
Rated 4.0 out of 5.0 by two nights stay over all impression was ok one thing annoyed me: which as i am ambassador , the room shall be supplied by fruit basket at check in. I didn't found it, then i called next day morning, room service promised to provide later, after i came from the business meeting the fruit basket was not there! I called again they informed me I am not entitled to that. After long discussion they provide it at late night about 2:00 AM 25 January 2014
Rated 4.0 out of 5.0 by Mysterious lighting system! Having stayed here at least 10 times, I still have not figured out how the high tech lights actually work. I am an Electronics Engineer. Its not the system as such, but the fact that its not labelled and you are left guessing which button does what (there many and they all look the same). 16 January 2014
Rated 5.0 out of 5.0 by Wonderful club suite, very big and very nice One of the best hotels The club suite is very nice Staff very friendly and helpful 14 January 2014
Rated 4.0 out of 5.0 by Dubai - Festival City As usual a very Nice And good hotel. Always enjoy going back to it. 13 January 2014
Rated 4.0 out of 5.0 by Lovely hotel in Dubai It's a great place to stay when in Dubai. Visit Reflets for a romantic dinner. Go for massage At the Spa and the pool is a must. 11 January 2014
Rated 5.0 out of 5.0 by A home like Hotel A home like Hotel where everyone from Check-In counter to Breakfast restaurant Anise treats you like a Royal guest. My wife Saima and myself stayed for four nights on New Year occasion and despite it was high season, the hotel staff especially Ambassador Check-in / Concierge staff and Anise staff were serving everyone with smiles and warmth which touches the heart. Recommend InterContinental Ambassador membership for benefits – Guaranteed room upgrade and late check-out – only one of many benefits which is much beyond the membership fee even you stay for a single night. For new year night when hotel was full to capacity, they could not upgrade me – but gave me generous Bonus points as compensation with an apology. Hotel location is superb, very near to Airport (Terminal 3 of Emirates is just on 3-5 minutes drive), attached to Festival Mall where you have theaters, food court, hyper panda and lot of Brand stores. Right on historic Dubai Creek where you can stroll, dine or have a boat ride. Burj Khalifa and Dubai Mall is just 5 minutes drive away. Would love to stay in this hotel on my coming March visit and try their other Amenities which I could not enjoy this time – like 18-hole Al Badia Golf course - a full-service spa and outdoor pool. The rooms are very luxurious, housekeeping is superb, concierge services are like an army on drill – even saw the Chief Concierge arranging Taxis with his dynamic staff for Guests on main gate –. and on New Year – it was like a Bus Stand scene – everyone waiting for his turn to get Taxis but the staff made it very organized and smooth. Special thanks to – very courteous and friendly Ambassador Check-In/out counter staff, vigilant Valet and Concierge staff and last but not the least Anise staff who really let you feel you are having meals at your home. This was indeed a very memorable stay and prompting me to visit again very soon. The only thing to rectify - Fruit Basket on Arrival - for Ambassador memebers - should be in room upon arrival - not to be reminded or asked for. That will leave a better impression on Guests. 09 January 2014
Rated 5.0 out of 5.0 by Very nice hotel ! Great experience! We stayed over new years for nine nights in the hotel. First of all, we loved the rooms and the hotel overall. very clean, and up to date renovated. The staff was extremely friendly, even if at some points they seemed a bit overchallenged here and there. This might be due to the high season we were visiting the hotel. Especially lunch at the pool bar, or breakfast at the lounge had its challenges for the staff. But for Dubai terms, we were very happy. (we had a worse experience in other 5 Star hotels in Dubai.) One thing which was very unfortunate was, that kids are not allowed in the club lounge after noon, which is very unfortunate when you book a club room in order to be able to get a bite or drink in the afternoon or in the evening before going out. Also, the bed was very short for tall Europeans. ;( However, all in all it was a very nice stay and we will certainly recommend this hotel and most likely come back next year! 08 January 2014
Rated 2.0 out of 5.0 by 2727 Room is Noisy I spent three nights at this hotel and I do not understand the noise in 2727. It is annoying. How can they install a generator just outside this lovely room. It is a honeymoon suit but there is no pleasure when a noisy machine is making noise all night long. I moved to another room on the last night and everything was perfect again. 06 January 2014
Rated 2.0 out of 5.0 by No hotel restaurant or even bar avaialble to guests 31st Dec 2013 Checked into Hotel 31st December, but was informed that every restaurant and even bar had been pre-booked for New Years Eve functions. Only option to obtain a drink or something to eat was room service. 06 January 2014
Rated 4.0 out of 5.0 Room type My reservation was a king room and i got twin room. Then they corrected their mistake and i got the room later 06 January 2014
Rated 1.0 out of 5.0 by unexpexted stay I have an experience with this hotel since opening, and I stayed more than tens of nights and it was one of the best in town, but this time is my worst !! sorry for that. No upgrade. no news paper, I mean no EXCLUSIVE BENEFITS ( I booked 5 nights for two bedroom suite ) my daughter found a hire in the food and the waiter say (sorry, do you want another one?) is this intercontinental hotel staff way to satisfy the costumer? when we inform the restaurant manager he tried to satisfy me and I accept his apologies, but next day the same waiter treat my family very bad. do you think I will look to stay in this hotel again? and they called me INTERCONTINENTAL AMBASSADOR !!!!!!! 06 January 2014
Rated 5.0 out of 5.0 by Excellent Hotel Enjoyed the hotel a lot, great amenities but a bit far away from the marina where most events take place. 06 January 2014
Rated 5.0 out of 5.0 by New Year stay Another great stay and well looked after in the Club lounge by Nas and his team. This is our 4th visit now and I look forward to the next visit. Staff are awesome and they go that extra mile to ensure our stay is excellent. Dubai is by far the best Club Lounge facilities and staff in the group. Well don Nas et al. 05 January 2014
Rated 5.0 out of 5.0 by Enjoyable Experience The hotel provides a good comforting and great service. 05 January 2014
Rated 5.0 out of 5.0 by Pleasant room, excellent service Good, clean hotel that is close to the mall. Leisure services such as gym and pool are of a high standard. Abdallah, in the gym, particularly helpful and friendly. Indeed all staff in the hotel gave an excellent service. Would stay again if back in Dubai. 04 January 2014
Rated 5.0 out of 5.0 by Weekend stay over Everything was perfect. The staff could not have been more helpful or attentive. I stay in many Intercontinental hotels but this was the best thus far. 01 January 2014
Rated 4.0 out of 5.0 by Good Hotel ,a bit fancy We stayed in the hotel for one night. The location is great near festival city (Mall , Movies, restaurants, ... ). The facilities in the hotel are nice , they have a child friendly pool and an outdoor Jacuzzi with warm water (great in December) that looks at the creek (nice experience). The room are modern and a bit fancy ( for me) but a bit not practical all the time. my example will be the tub gets filled from the roof, Nice and fancy but when you want to have nice hot tub it gets inconvenient.Plus the shower area is surrounded with transparent glass (not that convenient with Middle east culture) The rooms where clean and the beds were good. I had two interaction with Staff in the reception, one was super great she was very friendly and supportive, the other was not that good although he provided the service we requested but not in the best friendly way we expected. I used the Hertz car rental in the hotel and it was super convenient to pick up and drop the car in the hotel. Over all it is a great hotel and we enjoyed it. 01 January 2014
Rated 3.0 out of 5.0 by Little Touches I continue to be disappointed with the level of service at the Intercontinental at Festival City. Whenever I check-in to this Intercontinental specifically, the incompetence of staff at the front desk baffles me. I had planned a very short two night trip to Dubai with an absolutely packed schedule. It was disappointing to see that I was faced by a confused staff at check in who had claimed that I had already checked in, 8 hours earlier. When we overcame this issue, I was told that I would not get the complimentary upgrade which THEY had promised to give me to make up for an earlier mistake. When I proceeded to the room I found it to be on a Smoking floor even though my Priority preference and my old Ambassador status explicitly specify that I cannot take a smoking room. These little mistakes continued throughout the stay, where I was expected to check out after the first night even though I had a second night booked, and so on... Simply put, the little touches were missing and have turned a beautiful property into a below average experience... 31 December 2013
Rated 1.0 out of 5.0 by Bad experience Hello I didn't get my grantee upgrade Every time we have problem with this hotel either the suite not ready and we have to wait for hours or the didn't gave us what we should get as promised. It's a 5 stare hotel I think they should be more organize. This is really sham to foul the customer. Regards Ahmed 29 December 2013
Rated 5.0 out of 5.0 by Platinum Royal Ambassador 4 nights I stayed for nights whilst on holiday. The property and staff are impeccable. I used points and was granted club level. The lounge staff are the best I have encountered which includes stays in Bali, Hong Kong, Bangkok, and San Francisco. Thank you for a pleasant stay. 27 December 2013
Rated 5.0 out of 5.0 by Excellent Hotel Although price is a bit high but it was worth it. Location, Service, staff, Great breakfast. I will do my best to stay in the same hotel whenever I can. Night manager was very kind. 27 December 2013
Rated 5.0 out of 5.0 by experience at intercontinental festival city It was nice experience at intercontinental festival city however my upgrade as ambassador member wasn't expectable. 26 December 2013
Rated 5.0 out of 5.0 by very nice and comfortable the hotel is so nice and its near a nice mall and the rooms is soo big and comfortable nice prices and nice veiw 19 December 2013
Rated 5.0 out of 5.0 by WOW again Return visit for 3 nights and i've got to say its better than ever! We stayed here for 10 nights on business 2 years ago and promised ourselves a return visit but just never got around to it. Other hotels were always more convenient for my husband to conduct his business. However on this occasion we headed to Dubai 3 days early and checked in here for R+R before changing location to meet up with colleagues, So pleased we did. Exemplary service and a standard of class you expect of 5* hotels but all too often do not receive. We enjoyed a Club room with Lounge access and the most amazing hospitality. Complimentary food presentations are offered throughout the day including breakfast, light lunch, afternoon tea and our favourite, Dinner. The latter being of such quality we changed our plans and stayed here and ate delicious food instead of heading out to one of the many restaurants close by. We were a little disappointed that we were no longer able to exchange breakfast in the Club for breakfast in Anais but hey you cant have everything! Perhaps the most surprising change from our last visit was that now complimentary alcohol and cocktails are available from 12 noon until 11.30pm !!! Champagne is restricted from 6 to 8pm which is probably just as well because although I am no big drinker I am partial to a few bubbles and these were particularly fine bubbles. Laurent Perrier no less. A special mention for Diego who looked after us so warmly and efficiently in the Lounge along with so many of his colleagues whose names escape me for the moment. Overseen by the lovely Mariam who must be so proud of her very very capable team. Every member of staff we encountered gave a standard of service which resulted in making our stay an outstanding experience. From door staff greeting us on arrival, front of house team, bell boys, housekeeping, spa staff and the wonderful pool guys. Each and everyone of them giving 100%. The secret is in the attention to detail. How lucky am I to be returning in a few days to enjoy a week at this wonderful Hotel. What better way to celebrate Christmas with my husband? Smug? A bit. Spoilt? A little. Privileged? Yes.! Excited? VERY!! 16 December 2013
Rated 5.0 out of 5.0 by I thank I thank everyone on the services that I received during your stay 09 December 2013
Rated 5.0 out of 5.0 by Great location, stunning views, helpful staff The location of the hotel is perfect with the mall next door. Also stunning view over the creek to the city. The Ambassador desk is great and customer focused. The staff is very helpful and in a sincere (not programmed) way. As the Crowne Plaza is connected, it is hard to distinct the difference in value of the IC over CP. 05 December 2013
Rated 5.0 out of 5.0 Excellence in everything Really one of best hotel I ever stay in. Professional staff and top quality service. Food fresh and very delicious. Hotel location is the best attached to festival city. Really I usually enjoying staying in the hotel. Thanks a lot 04 December 2013
Rated 5.0 out of 5.0 by nice swimming pool and comfortable room thank you everything was excellent and good and very fast check in in the royal ambassador reception thank you 04 December 2013
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Dubai - Festival City
  • Dubai Festival City
  • Dubai
  • United Arab Emirates
  • Front Desk +971-4-7011111

  • Driving Directions
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  • Parking

Languages spoken by staff

Afrikaans, Arabic, Czech, German, English, Spanish, French, Hindi, Indonesian, Japanese, Dutch , Punjabi, Russian, Swahili, Tagalog, Turkish, Chinese

Pet Policy

Only authorised guide dogs allowed.
  • Local Time

    6:27 PM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available


    • UAE Dirham د.إ.‏ (AED)


    • Service animals allowed
    • 3 Room(s) with Accessibility Standards
    • Parking