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Dubai - Festival City

Rated 4.4 out of 5 by 215 reviewers.
Rated 3.0 out of 5.0 by slow check in. 20 mnt. holding platinum ambassador my luggege deliverd to my room after fifty five minute from arrival to room . they waisted my time. but the gust relation manager came to my room for apology 06 April 2013
Rated 4.0 out of 5.0 by Good Stay I always have a great stay while at the InterCon. This time I opted to stay in a regular room rather than Club and the room was just as comfortable. Infact I think it was the same size that one gets charged more for because of the Club room amenities. Anyway all in all my stay was fine. One thing I must say is that when I asked some of the staff about restaurants outside of the hotel, they did not have a clue and told me they did not know about the restaurant's schedule. This was disappointing because I was asking about restaurants just outside of the hotel and in the mall! It would be helpful to guests if the staff had some basic information about opening and closing times for restaurants on the pier. I wasn't asking about menus and types of cuisine. It's not rocket science, all the restaurants probably open and close at the same general time. 25 March 2013
Rated 5.0 out of 5.0 by Great place to stay Great staff and location, I love it. I will defiantly and highly recommend this hotel to all my relatives and friends 19 March 2013
Rated 4.0 out of 5.0 by Good business hotel All the amenities one expects from a leading brand, one thing that let it down was the extremely lengthy wait for room service delivery.....it seems like the higher the floor, the slower the service, I would have thought that this problem would have been addressed when the building was designed. On the positive side, polite, professional staff, willing to assist and while I had not been to the hotel for about 4 months, still recognised me when I arrived. 18 March 2013
Rated 4.0 out of 5.0 by Great Location and nice view Great location next to Dubai Festival City and 10 Minutes drive to Dubai Mall. 16 March 2013
Rated 5.0 out of 5.0 by Lovely Stay It was great . The hotel is awesome and in a very good location 12 March 2013
Rated 4.0 out of 5.0 by comfortable room good location good rooms and good serves but staff not experiance 11 March 2013
Rated 4.0 out of 5.0 by Excellent Hotel and Service Found the staff very service-focused, helpful and knowledgable. Liked the ambience / peacefulness of the hotel - made for a nice relaxing experience. Pool area was great. Would definitely stay again. 11 March 2013
Rated 5.0 out of 5.0 by Great hotel, nice location, comfort & wonderful hospitality Intercontinental is the best hotel in the IHG group, Intercontinental Dubai Festival City is a great hotel, nice location, comfort & wonderful hospitality. I strongly recommend this hotel for leisure and business. 05 March 2013
Rated 5.0 out of 5.0 by Mr Very special thank's to mrs Ghada(guest relation manager) she is very professional and helpful. 04 March 2013
Rated 4.0 out of 5.0 Great Service Staff is knowledgeable and willing to help. Price is a bit on the high side. 02 March 2013
Rated 4.0 out of 5.0 by Festival City Very good hotel, staff very friendly polite and engaging, accommodation was excellent and the amenities around the hotel were also to a very high standard. Free WIFI was well received. Arrived early in the morning at Hotel and after a short wait room was quickly prepared and made available. 26 February 2013
Rated 5.0 out of 5.0 by Great facility and services stayed overnight for a connection flight and staff was great for reserving room for late am arrival. breakfast was fantastic! 25 February 2013
Rated 1.0 out of 5.0 by Great Staff at the Intercontinental Club Anna and MaryAnn really took care of me during my recent stay. They made my stay feel like home and greeted me by name every day. 25 February 2013
Rated 5.0 out of 5.0 Intercon birthday weekend Absolutely first class staff. Wonderfully friendly a room upgrade and rose shaped petals on the bed for my wife's birthday topped a great stay. Most highly recommended. 22 February 2013
Rated 5.0 out of 5.0 by A truly memorable stay! We stayed at the Intercontinental Festival City for 4 days to break the long journey from UK to Australia. The service we received from booking to checking out was great. We booked a club room and as we are Platinum members we were upgraded to a wonderful suite. We were met at the airport and a car big enough for cases and golf clubs was ready and waiting. The concierge personally showed us to our room and the check in was done there. The club room offered all of the services, comfort, refreshments you would expect and more. The staff were friendly, helpful and efficient. They arranged everything we needed easily and happily. We played golf which was really enjoyable and thoroughly enjoyed the food and service in the steak restaurant. Our house keeper did a wonderful job keeping our suite looking A1. We will definitely be returning and would recommend this hotel highly. Thank you to all who made our stay in Dubai so special! 07 February 2013
Rated 3.0 out of 5.0 by Impressive designed hotel and service quality with improvement potential The hotel is built nicely and you enjoy a separate VIP zone for special card holders. However the service does not hold what it promised: At arrival I had to notice that the rate was completely different from my confirmation, which was corrected on request. Upfront I booked an extra child bed and even mentioned it again at the confirmation call one day before. However it took 2hours and 3 calls to get it prepared. The breakfast ordered to the room for early departure was not delivered. And don't expect the newspaper delivered in the morning. Compared to other Interconti Hotels I would say this hotel has really improvement potential re. service. The positive experience was definitely the room and all hotel facilities, bar and restaurants. And I appreciated the way how the hotel handled the complaints. The manager on duty was involved instantly to follow up and I hope that has a positive impact for the guests to come. 04 February 2013
Rated 5.0 out of 5.0 by Home away from home This hotel simply makes it extremely difficult to choose to stay in other hotels in Dubai. The service, hospitality, and value for money are unmatched wherever you go. I really can't give it justice and describe how pleased I'm with Dubai Festival City Intercontinental hotel. Keep up the good job. We are all proud of you. 31 January 2013
Rated 5.0 out of 5.0 by First class service as always. Have stayed at the property on a number of occasions and as always the rooms, staff and hotel in general exceeded expectations and is a credit to the Intercontinental brand. I cant wait to return.... 23 January 2013
Rated 5.0 out of 5.0 by Excellent View Room was Excellent as well as housekeeping. The view over the Creek was breath taking, 16 January 2013
Rated 5.0 out of 5.0 exceeding expectations We first stayed at this property during its soft opening so it was lovely to return and see it finished. What was really good to see was how well the hotel had aged - everything still looked very fresh. We travel a lot for business and it's very rare we have our expectations exceeded but we we were made to feel as if we were part of a family, very welcome and very relaxed. The staff were all tremendously thoughtful and helpful and the Club facilities were such a bonus as we were there to have a couple of days rest before a major event at the Autodrome. We recommended the hotel to everyone we spoke with and will continue to do so. 16 January 2013
Rated 5.0 out of 5.0 by Great Customer Service and View I stayed for three nights. This is my second stay at this property. I was met by Nader from Club reception with a smile. Nader was so helpful and made sure that I got the room I liked. I was upgraded to a fabulous suite overlooking the Creek. I very much enjoyed the fire works from my suite living room. The food from room service was great and the service was prompt. I very much enjoyed my stay and look forward to my next stay soon. 07 January 2013
Rated 5.0 out of 5.0 by This is what an Intercon should be An incredible hotel. Love the rooms the location, the service 02 January 2013
Rated 5.0 out of 5.0 by Top class hotel This was my 3rd stay in this elegant hotel, although the location is little far from city attraction but you will find it attached to a decent mall with plenty of restaurants, cafes, cinema, etc,, The hotel is perfectly reflected IC standards starting from the welcoming staff, good breakfast buffet, clean rooms, well equipped gym and beautiful pool. I would like also to thanks Ms. Maria from guest relations for her professional assistance. 22 December 2012
Rated 4.0 out of 5.0 by Klasse Hotel, Service naja Hervorragendes Zimmer bezüglich Ausstattung und Gestaltung. Fenster von außen stark verstaubt/ versandet - schade. Check-in sehr freundlich und effizient; langes Warten beim check-out. Gute Organisation von Transfer zum AlBadia Golfplatz, dies Anlage ist sehr zu empfehlen. Negativ: Security völlig unkooperativ bei lost-and-found. Nur persönliches Entgegennehmen oder durch Beauftragte innerhalb von 4 Wochen möglich. Bei einer Anreise aus Europa eher unrealsitisch und wenig kundenfreundlich. Positiv: Gastronomie des Hotels. 08 December 2012
Rated 5.0 out of 5.0 by Great Stay in Dubai Great location, staff and facilities - More than happy to recommend! 06 December 2012
Rated 5.0 out of 5.0 by Great Service Ranks in my top 10 memorable hotel stays... arrived late from airport, greeted by multiple staff members, upgraded on check-in (platinum member), incredible room/view, great/personable service from club level staff, late check-out allowed for exploration around hotel (mall, etc…). Will visit again! 04 December 2012
Rated 1.0 out of 5.0 by Bad experiance Despite checking in late in the evening I was kept waiting for 20 minutes. Once in my room, i could smell dampness and mildew . I informed housekeeping who promptly sent someone to spary the room, but unfortunetly they forgot to switch on the aircondition . Consequently the room stunk of whatever it was they sprayed. The next morning we all got up with a sore throat and coughing. I informed the duty manager, who again wanted to send someone to spray, but because we were in the room i declined. Basically the room had a dampness problem. It felt like the room's aircondition was switched off when unoccupied and with the heat and humidity, it causes the dampness and bad odour. I again informed the duty manager about it in the hope that they will somehow rectify the problem somehow. I must admitt, we've stayed many times at this property, and this is the first time this has happened. 01 December 2012
Rated 5.0 out of 5.0 by Fantastic! Couldn't be better in all aspects. Suite was very well setup and furnished. Rooms were of great comfort and spacious. A Nespresso machine was a cherry on top! The breakfast at Anise Restaurant is best in class, variety and quality. 27 November 2012
Rated 5.0 out of 5.0 by Good Location The location is apt for a relaxed holiday with the adjoining Mall and the Creek making it a pleasant evening. Service is good. 23 November 2012
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Dubai - Festival City
  • Dubai Festival City
  • Dubai , 45777
  • United Arab Emirates
  • Front Desk +971-4-7011111

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Afrikaans, Arabic, Czech, German, English, Spanish, French, Hindi, Indonesian, Japanese, Dutch , Punjabi, Russian, Swahili, Tagalog, Turkish, Chinese

Pet Policy

Contact hotel for details
  • Local Time

    11:41 PM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • UAE Dirham د.إ.‏ (AED)

    Accessibility

    • Service Animals Allowed
    • 3 Room(s) with Accessibility Standards
    • Parking