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Dubai - Festival City



Concierge Photo Concierge Signature
Kamal Jayalath
Chief Concierge

Insider Tips



The dress code in Dubai is reasonably relaxed. However, modest clothing that covers your body is recommended, especially in rural areas.
Inspired by a graceful sailboat, the hotel stands tall on Dubai Creek and is ideally located for business close to Burj Khalifa and Dubai World Trade Centre. Explore the city of contrasts, shopping in the Dubai Festival City Mall or world famous gold souks, camel riding in the Arabian Desert or playing our championship 18-hole Al Badia Golf course. Exclusive amenities at this Dubai hotel include the Michelin-starred Reflets par Pierre Gagnaire, a full-service spa and 25 metre outdoor pool.

Guest Reviews

Your Nights, On Us - Earn at least two free nights, 50,000 bonus points or 10,000 miles.


  • Restaurant & Lounges

    Anise entices the palate and entertains the mind with international dishes prepared at live cooking stations. Choix Patisserie and Restaurant offer...
  • Amenities & Services

    Cardio machines and free weights fill the gym, which will inspire you with Dubai Creek views. Outside are a temperature controlled lap pool, childr...

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...
Dubai - Festival City
  • Dubai Festival City
  • Dubai
  • United Arab Emirates
  • Front Desk +971-4-7011111

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

Afrikaans, Arabic, Czech, German, English, Spanish, French, Hindi, Indonesian, Japanese, Dutch , Punjabi, Russian, Swahili, Tagalog, Turkish, Chinese

Pet Policy

Only authorised guide dogs allowed.
  • Local Time

    8:39 AM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available


    • UAE Dirham د.إ.‏ (AED)


    • Service animals allowed
    • 3 Room(s) with Accessibility Standards
    • Parking
    Guest Reviews
    Rated 3.8 out of 5 by 159 reviewers.
    Rated 5.0 out of 5.0 by Good Stay Good stay ,close to family and staff very helpfull will come back next time August 21, 2014
    Rated 5.0 out of 5.0 by Nice stay Thanks holiday inn for the excellent hospitality Thanks for all staff Especial thanks for Duty manager Mr.montaser &Jessy at restaurant And saigth at housekeeping I really recommended this hotel for relaxation and it is in the center of Dubai near to all places Regards Ramy August 18, 2014
    Rated 5.0 out of 5.0 by can do can do attitude is the signature of this hotel team and management. always willing to accommodate your needs esp. the F&B department. if you are craving for a certain food not in their menu just speak with the F&B manager and he will make it happen lovely hotel and great people August 2, 2014
    Rated 1.0 out of 5.0 deceptive experience deceptive experience and very favorable at all, will not recommend to even my enemy July 26, 2014
    Rated 5.0 out of 5.0 by Like Home No words Just like me home with family everything was great friendly staff ,nice room , call everyday ask about me if i need any thing from them, staff smiling all time, great stay in this hotel (sorry in my home) July 13, 2014
    Rated 5.0 out of 5.0 Excellent team and a great hotel The team is so professional and friendly The location is perfect Amongst all my stays every where it was the best ever in my life July 6, 2014
    Rated 5.0 out of 5.0 by just great as usual just feel as home, all staff very polite, sincere and helpful.. willing to provide all best service never meet at other hotels.. July 2, 2014
    Rated 5.0 out of 5.0 by lovely staff We travelled from the US and stayed at this hotel last year. The hotel itself was lovely and clean and service was good too, not too far from the airport! Great big rooms,Food spread at breakfast is wonderful June 29, 2014
    Rated 5.0 out of 5.0 by Great location and excellent staff This is my second stay at this hotel. Though not located in the newer part of Dubai, this provides a strong and affordable alternative to other IHG properties in the city. The room is clean, the bed comfortable and the area quiet. The wifi needed a bit of prodding on the first log-in but after that it was fine. Breakfast was acceptable and it was enough to fill me for the first half of the day. There are two major benefits of staying here. First, this is the most centrally located of all IHG properties to the metro. It is less than five minutes walk to Al Rigga station and from there, most of Dubai's attractions are on offer. Second, the staff are excellent, especially those at the front desk (particularly Mr Mahmoud) and concierge. They are genuinely interested in their guests and are enthusiastic about ensuring they enjoy the best stay possible. It was this reason that saw me return to the property and it will ensure I will stay again in future. June 27, 2014
    Rated 4.0 out of 5.0 by Improvement Water temperature, which is very high for shower in the cold tap also. This can be reduced. Mattress can be firmer for better sleep. June 19, 2014
    Rated 4.0 out of 5.0 by Good Value All in all good. More versatile charging connections and better control of air temperature are needed June 19, 2014
    Rated 5.0 out of 5.0 by Great service and very comfortable bed Very clean hotel and staff always helpful. I stayed 2 nights from 1st June to 3rd June. 1st night the floor I was on got just a little noisy. But this was not a problem the manager changed my room straight away to 6th floor which was much better and had a good night sleep. Manager was brilliant. Thanks for a comfortable and stress free stay. Sorry I can't remember the managers name that was on duty on them dates but would like to thank the manager again and would recommend this hotel. June 12, 2014
    Rated 5.0 out of 5.0 by Good Stay I would recommend this hotel to my freinds also. I got very nice treatment from all. Specially liked the way of efficiency was given for services during my stay. People are very caring and treated me as a family members. June 10, 2014
    Rated 3.0 out of 5.0 by Noise level and room service The music noise on Tuesday night was really annoying so that I couldn’t sleep that night until 3 AM in the morning. In addition to that I asked for an Iron and I was waiting for more than 2 hours and they didn’t bring it. I call the reception and room service more than 5 times during these two hours and they kept saying we will send it. At the end of the day I went to visit my customer wearing un-ironed T-Shirt. These two reasons makes my raking low June 9, 2014
    Rated 5.0 out of 5.0 by Great Service Staff were very accommodating and they were very eager to help out. June 8, 2014
    Rated 4.0 out of 5.0 by hi Hi what i liked the most about this hotel was the staff. Starting from the bell desk on wards , everyone is so polite and pleasant it feels good when you check in. Special mention must be made of Ms. Kaur who checked me in, was very charming and efficient and very courteous , have to say the best feature of this hotel is the staff. June 5, 2014
    Rated 5.0 out of 5.0 by My Home in Dubai If you are hesitant to come to Dubai for Enjoy & relaxation, then you are missing a golden opportunity at exceptional value. Holiday Inn Downtown is a perfect choice not to be missed, This is my six time . excellent service from everybody. Rooms are very comfortable, clean, and spacious. 7th floor rooms are the best for me for the families could enjoy and . Enjoy having tea or coffee in the room with the beautiful music ...Thanks to Rehman room boy helpful and friendly Hotel is only 2-5 minutes for walk Al Riga metro station for coffee / tea. there are a lot of shops to walk around and do too much shopping if you like. To my friends at the Holiday inn Downtown Dubai, thank you for making the holiday ideal, especially to Mr.Rafiq for has personal touch. May 28, 2014
    Rated 5.0 out of 5.0 by home away from home I came to Dubai on business and I did not know, the hotel rate suit my budget but the service and treatment I received was really more than value for money. great rate, great service and fantastic location really made so easy and cheap for me to commute I will recommend this property to my work colleagues and business partners May 27, 2014
    Rated 5.0 out of 5.0 by Angenehmer Aufenthalt Hotel und Service sind zu empfehlen, leider konnte ich im öffentlichen Bereich, Bar und Frühstücks-/Dinnerraum keinen WLAN benutzen. May 27, 2014
    Rated 4.0 out of 5.0 by Good location and near to airport Overall it is OK specially location .Near to subway station and closed to a lot of restaurants. as traveler , I always look to news TV channels . Unfortunately , top ranking Arabic news channel (Aljazerah) is not available in this hotel and in another IHG hotel in Dubai !! May 25, 2014
    Rated 4.0 out of 5.0 by Nice Location Wonderful greeters, As a IHG rewards member I was welcomed very well, great price for value/standard May 23, 2014
    Rated 5.0 out of 5.0 by Great attentive management and staff at The Holiday Inn Down Town the management and staff are very attentive and build a fantastic Rapport with me . from the airport pick up Ismail the driver is wonderful and accurate in timing Mia at the metro café knows your preferences once and you never have to repeat them concierge team are great and fast in responding FOM and F May 22, 2014
    Rated 5.0 out of 5.0 by Good hotel for me good staff good hotel all thing was good. i found all what i need in this hotel May 21, 2014
    Rated 5.0 out of 5.0 Excellent staff First time in the hotel when I see the hotel I had many doubt concerning,hotel staff wre really professional and ver polite big big thanks to Rafiek who took care about everything I asked him about and saad as well very good and professional manager.many thanks to all to make me happy during my saty. May 16, 2014
    Rated 3.0 out of 5.0 by A little shabby but very helpful staff Staff were wonderful they could not do enough. Hotel itself was rather shabby. May 13, 2014
    Rated 5.0 out of 5.0 by very good service and staff We enjoyed our stay and the free bus service to the beach. May 8, 2014
    Rated 3.0 out of 5.0 by Noisy and screams at 0400 Me and my wife stayed here last week, I travel a lot through Dubai and the UAE and have stayed in many hotels. The staff were very friendly and the pool guy couldn't do more to help you. Only BAD side was that we were staying on the 6th Floor and on 4 out of the 8 nights we stayed their was horrific screaming coming from down the corridor, this was mentioned to the staff after the 2nd occurrence and the 3rd, then the 4th occurrence upon leaving, lucky we were awake to leave for DXB. The staff even witnessed a group (4) ladies leaving around the same time as us, just after we told them, just to get the response 'oh well this is Dubai, you know'. Wouldn't recommend this hotel, for the same money you can stay in a just as nice hotel closer to the attractions save you a 50dirham 1 way trip to the city. Only good if your staying for 1-2 nights and need to be close to the airport. Oh and don't min the SCREAMS! May 8, 2014
    Rated 4.0 out of 5.0 by Good Management Attention to Improvement I like the hotel management application of listen to the problems and accept the customer complaints. In every hotel there are good things and bad things and that is why I move from hotel to hotel to try new things either bad or good. I enjoyed the room comfort (Non-Smoking) The bed is exceptional much more comfortable than other locations I visited and paid more. The value for money is great. Breakfast area needs improvement and I have explained my points to the person responsible and they accepted my comment (I can't describe this in my review - It will not be fair to them) Considering the location of the hotel and the quality of hotels in that area, the hotel is good to be in depending on the purpose and tolerance to different style. I do not know if I am making sence but I enjoy the extra effort the workers provide to make the experiance good in general. The staff are experiance and ready to serve the customer as required. May 6, 2014
    Rated 4.0 out of 5.0 by Good Experience Good rooms with clean bathroom. Breakfast spread was also very nice. Would love to return. May 5, 2014
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